I'm from the Palm Springs area and I made a trip to visit this store. I follow a content creator who raved about this store and figured my boyfriend and I can make it a beach day too. Location is really cool. Lots of shops and restaurants. The store itself is cool. Lots of variety and a big table for people to sit and practice.
Upon entry, no one greeted me. The employee (owner? I'll just call employee) was helping a guest check out, so I decided to browse while waiting. There was a woman seated at the table practicing and I'm standing behind her. The employee walks up to her and sits down to help her. She finally looks at me and asks if I needed help with anything. I respond, "Yes, I'm a first timer and don't know where to start". She says, "well, you won't be the first person to ever do this. Other people have already done it." (Something like that) I'm confused by the comment and the lady practicing chimes in, "You mean you're a beginner". I awkwardly laugh it off and agree that I'm a beginner. Did I say it weird? Did i somehow insinuate I'd be the first person to ever do this? It was such a weird exchange. A customer then walks into the store and she gets up to help them. I kind of uncomfortably continue walking around in circles because I don't know where to even begin. She brings the lady over to show some recent work of other customers and I compliment that it's incredible work- trying to build a little rapport- not successfully. The employee finishes up with the customer and goes back to sit with the lady practicing- doesn't even glance at me. I thought maybe I'd just try to figure it out on my own because I was too uncomfortable to ask for help at this point. Then I decided this wasn't a place I wanted to spend my money and quietly walked out the door.
I wouldn't describe this place as warm or helpful and it's solely because of the lack of customer service. My experience was just uncomfortable and look, I know this is trivial stuff, but as fellow business owners, I just want to point out my perspective. Prices for anything and everything are sky high. Where people choose to spend their money matters. If someone chooses us, we are eternally grateful. Truly. Whether it's $100 or $20- that's money that someone decided to spend at our place. That's support they decided to
give to us. They could go anywhere, but they chose us. So when people walk in, even if I'm busy, I always acknowledge them and say hello and tell them I'll be right with them. That goes a long way. We always try to give everyone the best experience possible. Sometimes things slip through the cracks and you can't always make everyone happy, but we try. I wish this business tried. I much prefer to shop local and support small businesses. It's a priority of mine. I was anticipating spending $100-300. My sister lives out here, so I would have been a return customer.
I don't think this business is impacted by reviews. I doubt people would check reviews before supporting- it's just not that type of place. So, 3 stars to not negatively impact their rating and a long review, because constructive criticisms can be helpful for positive changes. The other reviews so far reveal the problem. People either have an incredible experience or a horrible 1 star experience and there's a common denominator in majority of the 1 stars that's an easy fix. read more