I brought my Tesla to 2 U Glass & Tint on February 23, 2026, for what should have been a simple…read morerock chip replacement for the windshield. I expected a quick and professional service. Instead, I experienced negligence, poor workmanship, and a complete lack of accountability.
During the repair, the technician applied excessive pressure and caused additional damage to my vehicle, including the top glass, the A-Pillars, and also scratched the right passenger window tint. What is most concerning is that none of this was disclosed to me at the time. I only discovered the damage later and had to contact the shop myself to raise the issue. This lack of transparency is unacceptable and reflects serious ethical concerns.
Although I initially wanted Tesla to handle the repairs, the owner, Matt, assured me they would take care of everything under a lifetime warranty. While they did replace the windshield and top glass, the rest of the work was substandard. The paint job on the side trim was poorly done, and during the tinting process, my right passenger window was damaged.
When I brought this up, they denied responsibility. I then went directly to Tesla, where I was informed that the damage was consistent with a poor tint job. I am now left dealing with a whistling windshield, a botched paint repair, and damaged window tint--all issues that did not exist before my visit.
To make matters worse, the technician claimed the damage was already there. If that were true, why was it never documented or pointed out to me before any work began? Before the tint job, we specifically discussed the Tesla logo on the right passenger window, and I clearly saw that area was in good condition. This contradiction only adds to the dishonesty I have experienced.
I called last Monday, warranty about whistling window to service manager Jose, he said will take care of it for me but it's been a week and I have heard no news from it. Also said will not replace my right passenger window damage. The attitude was horrible.
I chose this business based on its 5-star reviews, but my experience has been the complete opposite. Not only did they fail to fix the original issue, but they also created multiple new problems.
I strongly advise others to think twice before trusting this shop with their vehicle. The poor workmanship, lack of integrity, and unwillingness to take responsibility turned a minor repair into a costly and frustrating ordeal.
To top it all off, there has been no genuine apology. The service manager, Jose, was particularly unhelpful and dismissive throughout the process, which only made the situation worse.
