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Southwestern Auto Glass

4.7 (130 reviews)
Open 7:00 am - 7:00 pm

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Response quality

Excellent

Response time

30 minutes

Services - Southwestern Auto Glass

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Ally C.

DO NOT COME HERE! First off at my first appointment a couple of techs came then said they couldn't do it due to a tool they "forgot" after I gave them all the info on the type of car I had over the phone. Not only did they have me reschedule but they come late EVERY SINGLE TIME more than 15-30 minutes. So I rescheduled, then when the next tech came he ripped the glass out of the window then said that the last techs were being lazy as the job is "difficult"and he wasn't sure if he would be able to do it but proceeded to rip the window out anyways. Once finished he let me know the window did not function properly as before and wouldn't go up or down nor was connecting to the buttons. So I was told to call again and reschedule with a warranty tech as the window was defective and rubbing against my rubber trim causing it to wear down. So the warranty tech came down to my house for 5 minutes stating he was not going to be able to fix it and left. I was told to reschedule ONCE AGAIN. Come today which I hoped was my last time seeing these people, the tech switches the window out but drops my door panel and scratches the bottom and breaks my door light.... On top of that he plays me and has me sign a paper stating I acknowledge the door ding I had previously was not made by him, I asked him twice before I signed what scratch/ding he was talking about and he pointed at it so I signed. He then proceeds to say "that's it you can leave"after handing me a different customer copy of a work order but never the copy of the scratch/ding page I signed. I walk inside my workplace then when I got back into my car there is the customer copy of the scratch/ding paper on my seat that he purposely failed to give me because after I signed and went inside he wrote other scratches and damages that were made by him while doing the service, making it seem like they were there before the service as well as making it seem like I had acknowledged he wrote that with my signature. I 100% know my car and what marks it had I take extremely good care of it and I know they were made by him. It's not a type damage that can be done with the panel on the door and I've never taken the panel off. On top of all that the window still isn't fixed.... I spoke to the manager and she stated she couldn't speak to the owner or head manager until tomorrow.

They fixed my shattered little side window!
Kaysha R.

These guys are great! I requested a quote via Yelp and made my appointment shortly after. They have some of the best Yelp ratings for an auto glass shop for a reason! They showed up right on time and fixed my shattered rear window quickly, in my own driveway. I had lots of questions about just how to take out my rear shattered window, and how they glue it back on, which they happily answered. They vacuumed the shattered glass pieces and cleaned out my car and driveway and left a spotless, fixed car when they left. Would totally use SWAG again and recommend them to anyone!

Broken plastic panel/cover.

I've used Southwestern Auto Glass twice. First time they did an outstanding job. The second time was a disaster. I have a month old Tesla Model S which I purchased for over $120k that needed a windshield replacement. The guy who came to my address didn't put anything on the inside of the car before he started working on it. He was sprinkling some liquid on the windshield from the inside without covering the dash board or the sound bar with anything. I saw several drops of whatever that liquid was drop on the sound bar. On another occasion as he was unscrewing the metal frame holding the rear view mirror he let the frame drop on the carbon fiber lid in the car. That frame is pretty heavy, not sure how he didn't damage the lid. Also in the process of unscrewing the frame from the windshield he was pretty reckless and let the screws fly around thus losing one screw which I need to find and throw away. Eventually I noticed that one of the plastic panels was broken as he pulled it out and put it down on the ground in the car. I've attached couple photos of it. He told me not to worry about it, not a big deal. Finally when he put the new windshield he pointed there's a crack in the roof top claiming it was not from him. Well I washed the car less than 24 hours before him working on it and there was no crack. I only drove it for 4 miles, in between, going to the local grocery store. It's really hard to believe that for those 4 miles a rock managed to hit the car at that angle. Plus he looked at the entire car before he started working on it and did not have anything to mention as defects or damages. But suddenly after he was done a chip appears and tries to push it on me. I've attached photos of the damages. I called the company and raised a complain. They have great customer service and I can tell they are trying to keep their customers happy. The owner personally reached out to me within the hour which I appreciate. He sent somebody else who used window resin to fill in the chip. As I said, I appreciate that but the chip is still there and I can see it. I would never use this company again. The chip is still noticeable but more importantly who chips such an expensive car and breaks the plastic panel all in one run? Seriously unprofessional and shows no respect for the client.

Freshly installed in under half an hour.
Cody W.

Just had Sewall come out and install a new windshield for me. It looks great, was competively priced, convenient and above all else the service was above and beyond what I expected. // Long Version // Last week I had rock stick a huge crack on my windshield and had to pay out of pocket for it. So after a bit of searching and quoting I ended up requesting a quote from southwestern. The lady whom I spoke to was very kind and setup an appointment for me within minutes. The day of, the same lady kept me informed on Eta's so I didn't have to wonder where they were or when they would be here. The install took ~25 mins and looks great. Sewall was professional, friendly and you could tell that he knew what he was doing. This is exactly how you should run a service based business.

Post install.
Joseph R.

I have to admit I was a little skeptical given the awesome reviews. However, after having Sewall come to my home and replace my windshield glass I'm truly convinced he is by far the best and most honest auto glass installer in the valley. My wife and I have replaced our windshields 2-3 over 10+years and have all the repairs done at dealers. But I thought I'd give SW Auto Glass a try as I'm always rooting for the local entrepreneur. This was by far the best experience. He actually installed the right glass in my vehicle! During the initial consult he asked if I have rain sensors on my car. I said yes, but didn't know that if I had rain sensors I also had a windshield that electronic defroster embedded in the glass. Upon arrival to my home he looked at my glass and showed cables that should have been connected to the correct windshield. The dealership had been installing the wrong glass without the embedded defroster. Sewall installed the new glass without any issues and connected the sensor. He took his time to remove all the previous material. He is a great guy and business owner who works hard and is honest. Can't beat that! Believe the reviews. I encourage anyone looking to replace his or her windshield to call Sewall.

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9 years ago

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2 years ago

Great job...on time and fair price. Can't even see the chip on my windshield anymore! Highly recommend.

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9 years ago

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3 years ago

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8 years ago

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7 years ago

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7 years ago

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9 years ago

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8 years ago

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5 years ago

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4 years ago

It was ok. Regular service call. Job got done my window is fixed. ..................................... .........

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12 years ago

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6 years ago

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7 years ago

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8 years ago

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13 years ago

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12 years ago

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10 years ago

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8 years ago

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9 years ago

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8 years ago

Total install time was 25 minutes! Give this company your business - you won't be disappointed!

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12 years ago

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8 years ago

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12 years ago

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9 years ago

Awesome service getting my sons car scheduled after a tree branch hit his windshield and broke it!

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8 years ago

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9 years ago

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8 years ago

Great job on my windshield replacement. Professional and polite technician. Follow-through from Stephanie in the office was excellent.

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9 years ago

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9 years ago

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10 years ago

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Ask the Community - Southwestern Auto Glass

Review Highlights - Southwestern Auto Glass

There was a bonus offer involved, and Jordan didn't have it on him, but Sewell mailed it right out to us.

Mentioned in 12 reviews

Read more highlights

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Warrior Auto Glass

Warrior Auto Glass

(229 reviews)

I own an independent insurance agency, and it's very important for me to make sure my clients are…read morehappy and well taken care of whenever I refer them to a company to help fix their vehicle. I referred a client over to Warrior Auto Glass, and Carissa took excellent care of my client, and he was very happy. They use high qualify glass, and don't over charge the insurance carrier, which helps keep insurance costs down for all of us. I highly recommend this business for windshield repair and replacements.

This is the third time I have called on American Warrior…read more The second time in just one week. Carissa, who answers your call, is super to work with. She gets back to you quickly, provides answers to your questions, gives quotes on OEM and after-market products, and schedules appointments. On every occasion she got us appointments that worked great for me in regards to day and timing. I mean almost immediate appointments were scheduled after receiving some good news -a quote that was easily $100 lower than a competitors price for the passenger window. A few hundred dollar difference for the windshield too. I only learned that when I was mistakenly provided a windshield replacement and calibration quote from competitor when I had asked for price on passenger window. On both recent occasions the service actually came directly to my location. Ryan called as anticipated, notified me how far out he was and arrived within the time expected. From start to finish he got the damaged glass removed, replacements installed, finishing the repairs, then wrapping up by processing payment. Polite and professional all the way. For the windshield, it had been completed on Wednesday the prior week. Caleb, of the Calibration Crew, called to notify me he was on his way shortly after the installation was finished. He was given keys, took vehicle for a drive around the area and was prompt in completing the calibration process. This included in the price of replacement/repair. 5 * for Prompt, Same Day, Service and Competitive Pricing.

Blue Chip Auto Glass - Porsche windshield in.

Blue Chip Auto Glass

(670 reviews)

I had a very positive experience with Blue Chip Auto overall. They did an excellent job installing…read moremy windshield--everything looks great and the quality of the work is solid. What stood out to me even more was their service recovery. There was a small item I had requested that was initially overlooked. While it was inconvenient to have to come back another day, John handled the situation the right way. He was genuinely apologetic, took full accountability, and made sure it was addressed without hesitation. That kind of ownership goes a long way. Mistakes happen, but how a business responds is what matters--and in this case, they showed professionalism and care. I left feeling respected and taken care of. I would absolutely recommend them and would use their services again.

It doesn't get better than these guys! I chose Blue Chip to replace my windshield based on the…read morepositive feedback and they didn't disappoint. I requested a quote online over the weekend and received a call Monday morning. John set me up with an appointment and ordered the windshield then and there. What was the most helpful that he called my insurer while I was on the phone with him. My insurer told me that the crack had to be larger than a silver dollar to cover replacement. They went on to say that Blue Chip was not a partner of their insurance company. I asked the insurer if that meant that they wouldn't cover the windshield if Blue Chip replaced it. John promptly jumped in and told me that the windshield would be covered 100%, but that the warranty would be covered by Blue Chip rather than my insurer. I appreciated the clarification. He told me that there would be zero out of pocket cost to me. The insurer told me that the repair would be covered and John did the rest (which was literally everything). Blue Chip replaced the windshield right in my driveway, again, at no cost to me. The service tech, Dan, was on-time and went out of his way to answer my questions, like calibration of the camera. Since my vehicle was newer, it had a camera for emergency braking and adaptive cruise control, which required calibration by an authorized tech when the windshield was replaced. Blue Chip took care of that as well. Dan showed me where the camera was mounted and why it needed to be calibrated with the windshield change. Dan was professional, competent, fast and friendly. In the end, I got a shiny new windshield installed by professionals at no cost to me. I have found my permanent glass company!

Prime Auto Glass - Great installer with a smile

Prime Auto Glass

(135 reviews)

I looked for a good auto glass shop, my insurance was sending me by default to their competition…read morebut I refused to go, and after reading some horrible reviews, installation issues, horrendous non-existent customer service, there was no way I was taking my car there. Let me start by stating that Tara out of the Provo office was outstanding from the time we had email exchanges to the time I arrived and took care of my car. Not only was she amazing but so where the crew, diligent, professional, courteous and efficient. The reservation, the repair and replacement including calibration was done with expertise and extremely quickly even if my car had all the bells and whistles on it. All I can do honestly is praise the service and work they performed. Their prices were competitive, and best of all you are supporting a small locally owned family business that take huge pride in their work, something you do not see in big box organizations. If you look elsewhere good luck. Would I recommend them, hands down in a heartbeat. They fixed my fully loaded Audi Allroad, and I will be back to see them to get my other car windows tinted. You get service, really people, a great family oriented business and support your local community, what more can you ask for. Thank you Prime Autoglass, I 100% recommended them to everyone. I never post but after my experience I had to share with everyone.

Called, the owner immediately got my insurance company on a 3 way call, she booked my windshield…read morereplacement, I got $100 cash and a very nice young man (Tony) came and installed my new windshield! I'm just wondering why I got an email from "Safelite Auto Glass" asking me for a review?? Wierd!!

Xclusive Auto Glass

Xclusive Auto Glass

(112 reviews)

After three attempts across two different appointments, they could not properly tint my windshield…read more They blamed it on a vehicle manufacturer defect! They wanted me to come back a THIRD time to have one of their "better" installers do the work, but I accepted a refund and sincere apology instead. The first time I was in, the installer soaked my armrest so badly it made my shirt wet and caused damage to the arm rest material. A different company had zero problems and took a fraction of the time at a lower cost. I personally asked the installer for the different company if there was anything difficult and he looked at me confused. He said there was no problem tinting the windshield. Therefore, I feel like Xclusive lied to me and was using subpar installers. The only positive thing to share is that the tint on my side and back windows came out nicely.

Tried out a new glass company as we always want to keep things local as much as possible. Sometimes…read morethat can prove to be difficult when things go badly and companies don't do what they say. It ruins it for all smaller outfits but we took a chance again and glad we did. Xclusive auto glass was extremely easy to work with very communicative and professional. Technicians arrived on time and finished all vehicles in a timely manner though we had given them all day. Will definitely be recommending this company to anyone that asks or sees the clear difference in our new glass windshields

Southwestern Auto Glass - autoglass - Updated May 2026

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