Super practical way to move and the St Augustine crew (Steve!!) is exceptional! Highly recommend.read more

Not a reflection of the individual guys on the trucks, but rather specifically oriented towards the…read morecorporate customer service experience. Moving with PODs was really disappointing on the back end. Movers beware! Perhaps not a surprise, but disappointing nonetheless. Scheduled our drop off; had a glitch, got it sorted. Received the confirmation emails for the appointment we'd set, and the follow-up confirmation email for picking up the empty container. Day of the drop off arrived...no pods! And they charged me for an additional month of storage, because they still had my stuff! Called them and was told we hadn't scheduled anything. Then got hung up on! Called back, finally got some help. Was told they would assign us to a "specialist" and they would be in contact within 24 hours. Received no call but got an email informing me that the delivery would be in two days. I waited for an email with the delivery window to arrive...went to sleep before it came. The drop-off came as I was supposed to be heading to work (so now I'm late, too!) I called customer service to ask about the glitch and get a refund; they eventually connected me to a supervisor (looooong wait on hold) who tells me she can't do anything, it's all in the hands of the specialist. The specialist emails me to tell me that they in looking over the case they find that (surprise surprise) their company has done nothing wrong. I ask about the emails I received, and I am ignored. Look - moving is a hassle. Things break, it's expensive, and you will be exhausted before it's all done. You don't need a company that doesn't care about you, and you certainly don't need to pay them to do a job they fail to do and spend a bunch of time trying to get them to take responsibility. I'm not out to burn down someone just for making my life difficult; this is a really poor example of how to treat customers or communicate care when so much is involved (and I'm literally thousands of dollars into paying for my service). Do yourself a favor: look elsewhere, and if you do use them, be forewarned - they don't care about you. They're really not a customer-oriented company. ------------------------- Update: I posted my first review on google, and heard from the social media team. As I waited, for an update to the resolution, the "specialist" Jennifer responded again to ignore the central questions of my dispute (if you had no intent of serving me and honoring the original appointment, why did you ask me to confirm the drop off date on 7/17? and then ask me to confirm the pick up date on 7/18? And since I paid you TEN DAYS prior to the delivery date, why are you claiming you can cancel if you don't receive payment seven days before delivery? Silence to these obvious questions...) and so I have now shared the review on Yelp. If I hear from Jennifer again without a better answer, I will share to FB, and then on Twitter, and then anywhere else I can. Don't treat customers poorly and then expect them to silently wait for you to decide to change your behavior. This is the avenue open to me to make you listen. If you want this to change, DO SOMETHING ABOUT IT and HELP ME OUT.

Awesome experience, fair price. Really took care of our stuff. Very professional. Made moving a…read morebreeze , thanks again.

These guys are AMAZING! They are fast, which I appreciated after moving across the state. They were…read moreefficient in packing my storage unit. I rehired then to move me into my new home, & I wasn't disappointed. Very happy.

I was put off by the attitude of the one mover, they sent three. He was the one in charge. He for…read moresure knew what he was doing with moving things and had to direct the other two. It was just incredibly stressful and I could not wait for them to be gone. I'm older. I used to be able to do things on my own and I can't anymore. Letting people into your home and handling your personal things is stressful in itself. I felt the leader was disrespectful and made fun of me being older. I'm not sure why that's ok in today's society but it seems so. He made constant noises and when he called for me to ask a question it was in a high pitched weird voice, sort of imitating a cat. I did at one point tell him I was not sure if I should be offended by his high pitched woman voice imitation- trying to give him notice to stop. He did not. It did seem as his two helpers were made a little uncomfortable by it also. They moved my stuff, thought it was made more stressful than it needed to be, and I probably won't use them again. The person I spoke to on the phone was polite - too bad he didn't do the move.

Extremely disappointed with customer service. I had booked a move for July 31st but had to cancel…read moreit because of a family emergency. I called MULTIPLE TIMES throughout MULTIPLE DAYS. Now, I checked the hours and thought "well, maybe the hours have changed due to COVID, so I'll call later in the day to see if they'll pick up." They didn't. The first few times I called, no one answered and I tried to leave a voicemail. Mailbox was full. Understandable. I call the next morning, no one picks up, and I was able to leave a voicemail. Sounds to me like they emptied the mailbox which was great. I wait two days, and no one calls me back. I call several more times, and leave another voicemail. I WAIT TWO MORE DAYS, AND NO ONE PICKED UP. In my voicemail, I also wanted to ask if the $100 I deposited was refundable because when you book a move, you need to put a $100 to secure your booking. So, I got fed up of waiting to call the next day and sent an email asking to cancel my move and ask if I could be refunded. I wake up this morning to an email, an AUTOMATED EMAIL, that my move was canceled. Okay, that's good. My original objective was done. However, the fact that no one wanted to answer my simple question of a refund was already making me angry. I called this morning twice to ask about the refund. And again, it went straight to voicemail. The first few times I called, I figured it was because of COVID and I'd been lenient. But now that it's been over a week, I'm done being patient. Had someone picked up to tell me they're understaffed or even mentioned it in the voicemail, I would've understood. 1) ALL of my calls were ignored and NO ONE thought to call me back even AFTER I left two voicemails 2) They clearly didn't care when I voiced my concerns in an email that I simply wanted answers for a refund and a cancellation. Cancellation was done but I guess they figured it would be easier to just cancel the move without having to deal with a paying customer. 3) I had heard great things about this moving company and saw so many great reviews about their services. This was a huge let down. Customer service is a big part of what makes someone want to pay for your services. Next time, when I move, I think I'll just stick to moving furniture myself.

Joseph came out to my home to give me an estimate for moving my home gym. He was punctual and…read moreexplained how everything would be broken down and wrapped before transport. He recommended 3 men for the job. Everyone showed up on time, everything arrived safely and was reassembled correctly. The estimate was very close to the final bill. Overall the extremely happy with the company and service. Jojo, B and Tee did a great job and were very kind.

Everyone was very professional. The teams worked really fast but were also very careful with our…read morebelongings. The Value was very reasonable also ! We are very grateful for everyone! Thank you on time movers! We Highly recommend them!!

John and his team moved us and what a great experience it was. Normally we move ourselves but this…read moretime we used them. It was stress free and so organized. Very professional and proficient. If you're looking for family owned business that takes pride in their work this is your company. Will not be disappoint.

John and his team moved my family a couple of weeks ago and they were terrific. They were…read morereasonably priced, on time, and very professional. I would definitely recommend them to anyone looking for a mover and I will certainly use them again in the future.

Excellent service quote was accurate they stayed in touch and answered any questions that I had…read more They were on time and moved fast. They were a joy to work with.

This company was reasonably priced and took care of my furniture and boxes well. Nothing was…read morebroken. they wrapped my furnitures. I did not hear any complaints despite it was so hot that day and had to move to a 2 storey home. I will hire this company again