I was put off by the attitude of the one mover, they sent three. He was the one in charge. He for…read moresure knew what he was doing with moving things and had to direct the other two. It was just incredibly stressful and I could not wait for them to be gone. I'm older. I used to be able to do things on my own and I can't anymore. Letting people into your home and handling your personal things is stressful in itself. I felt the leader was disrespectful and made fun of me being older. I'm not sure why that's ok in today's society but it seems so. He made constant noises and when he called for me to ask a question it was in a high pitched weird voice, sort of imitating a cat. I did at one point tell him I was not sure if I should be offended by his high pitched woman voice imitation- trying to give him notice to stop. He did not. It did seem as his two helpers were made a little uncomfortable by it also. They moved my stuff, thought it was made more stressful than it needed to be, and I probably won't use them again. The person I spoke to on the phone was polite - too bad he didn't do the move.

Extremely disappointed with customer service. I had booked a move for July 31st but had to cancel…read moreit because of a family emergency. I called MULTIPLE TIMES throughout MULTIPLE DAYS. Now, I checked the hours and thought "well, maybe the hours have changed due to COVID, so I'll call later in the day to see if they'll pick up." They didn't. The first few times I called, no one answered and I tried to leave a voicemail. Mailbox was full. Understandable. I call the next morning, no one picks up, and I was able to leave a voicemail. Sounds to me like they emptied the mailbox which was great. I wait two days, and no one calls me back. I call several more times, and leave another voicemail. I WAIT TWO MORE DAYS, AND NO ONE PICKED UP. In my voicemail, I also wanted to ask if the $100 I deposited was refundable because when you book a move, you need to put a $100 to secure your booking. So, I got fed up of waiting to call the next day and sent an email asking to cancel my move and ask if I could be refunded. I wake up this morning to an email, an AUTOMATED EMAIL, that my move was canceled. Okay, that's good. My original objective was done. However, the fact that no one wanted to answer my simple question of a refund was already making me angry. I called this morning twice to ask about the refund. And again, it went straight to voicemail. The first few times I called, I figured it was because of COVID and I'd been lenient. But now that it's been over a week, I'm done being patient. Had someone picked up to tell me they're understaffed or even mentioned it in the voicemail, I would've understood. 1) ALL of my calls were ignored and NO ONE thought to call me back even AFTER I left two voicemails 2) They clearly didn't care when I voiced my concerns in an email that I simply wanted answers for a refund and a cancellation. Cancellation was done but I guess they figured it would be easier to just cancel the move without having to deal with a paying customer. 3) I had heard great things about this moving company and saw so many great reviews about their services. This was a huge let down. Customer service is a big part of what makes someone want to pay for your services. Next time, when I move, I think I'll just stick to moving furniture myself.

This new facility is super nice and clean. Efficient with the lock system they use. The staff is…read morevery friendly and helpful. I couldn't ask for better value or customer service experience.

From the owner: Bridgeview Self Storage West in Yulee, FL offers secure, clean storage with climate-controlled and…read moredrive-up units, 24/7 video surveillance, electronic gate access, packing supplies, U-Haul rentals, and online bill payment.

Absolutely horrible customer service. Manager at this facility has zero customer service skills. If…read moreyou try to escalate it to district manager you just get lip service. I don't ever write reviews, but after my experience I felt I had to. Use this location at your own peril

From the owner: Rent affordable self storage on your own timeline from Store Space Self Storage in Gainesville. Our…read morestorage units, located at 3728 N Main Street, offer convenient short-term or long-term storage for your personal storage needs or your local business. If you need additional storage for your move to Highland Court Manor or Pine Park, or just need to simplify your storage space at home, you can find the room you need with our team. You can find us near these surrounding neighborhoods: University of Florida Downtown Gainesville Hazel Heights Forest Ridge.

I've been a customer on two separate occasions and I find the staff exceptional. The facility is…read morewell run and convenient.

Brought my stuff here and ended up with roaches. Had to get all that clean before I could move into…read moremy new build or throw away stuff. The staff is incredibly rude. Especially Rachel.