There's a lovely employee named Alexandra who was extremely helpful on the phone. She was patient…read moreand took the initiative to get information that was not easy to attain. By the time I got there, she even remembered the rare model number if my antique car. She also insisted on ensuring I got the right motor oil and was extremely honest in the process.

The employees need to learn their own store policy on the max amount of used oil they accept per…read moreday. Mind you this information can be found directly on their website which I included a photo of below. The employee argued with me about 5 gallons being too much. He insisted the policy was only 5 qt. He insisted they were a retail store not a mechanic shop. After arguing back and forth he eventually gave in and said he'll let me do it this one time. Here's where it gets interesting. 1. I called before going to the store and clearly indicated I had 5 gallons of used oil and if it was okay to drop it off. They said yes. 2. On the website it indicates 5 gallons per day limit. 3. NYC and NY state law clearly indicate all retailers and service station must accept 5 gallons of used motor oil or transmission oil per day; per person. It shouldn't have taken a back and forth argument just for me to drop the equivalent of 2 oil changes worth of oil. Employees need to be retrained on store policy and customer service.

I've come to this Pep boys before. Brought my car for…read moreregular oil changes. But recently I've brought my father's car to fix an issue a previous mechanic had done. in a different mechanic shop. I spoke with the worker Peter, and was very friendly and helpful with explaining what the issue was on my father's 2015 Dodge Caravan. He explained what needed to be done to resolve the issue. It got taken care of. Also, I have taken my own car (Toyota Corolla 2015) to get a wheel alignment and a new set of tires. Peter then again help me and explained in great detail the warranty of the tires. There are Great Mechanics at this Pep Boys location. I would definitely return to this location.

It's a good thing Amazon doesn't deliver auto-repair or Pep Boys would be out of business…read more I'm currently on hold with this pep boys, over 15 minutes so far, so I thought I'd leave a customer service review while I wait. Yesterday I was on hold with them for this long and then got transferred to the Pep Boys Headquarters where no one answered the phone despite it being normal operating hours. Then I called the general customer service number and after selecting the correct menu number, received a "wrong number" sound. I haven't heard that sound since the 90s. This makes me think that maybe pep boys uses rotary phones and so they don't have the digital message or continuous ring that lets their workers know that someone is still holding. That's being generous. I'm pretty sure they're just not picking up the phone. Anyway what I need information on I can't find online. I need to speak to someone at the store. I don't think they are interested in getting business though. If you are considering using them and getting a warranty, your warranty may be useless if you can't actually inquire about it. If you have a flat tire and need assistance, you might have to wait on the side of the road a few days so I would put blankets in your car and pack a fresh pair of underwear and make sure you have your phone charger. Im still on hold and my phone's about to die so I need to call someone that can actually help, which again, means the service package I bought useless. Okay, wish me luck!

I found this place in my search for a fender for a 22 year old car on www.car-part.com. After a bad…read moreexperience with a Willets Point chop shop, I was wary when I was given a canned response to a question on the condition of the part over the phone. Yet, understanding it's nearly impossible to catalog and inspect every part of a junker, I decided to take the trip to Ridgewood anyway before giving in to thinner aftermarket steel. The guys here are friendly and genuinely helpful--a totally different experience in comparison to the one I had in Corona. The only downside is that these guys only have one or two people actually pulling parts in the back so prepare to wait 10-20 minutes or more if you walk in with a shopping list during a busy day. The fender they pulled for me had a light ding, but they didn't push and let me inspect it thoroughly. It really was in relatively good shape with no serious rust and I was given a truly unbeatable price. $350 new from Mercedes, ~$45 new aftermarket, $50 for genuine OE at this place which is cheaper than most, if not all, pick-a-part yards across the country. While their inventory is searchable online, not all the stuff they have on hand is cataloged. I went in expecting to return home with a light gray fender, but left with a maroon one from a different car instead. Give them a call even if nothing turns up online because they just might have what you need. I didn't know where to stick this last bit so here it is: parking in the area is a pain in the ass.

I bought a seat on June 5, 2020 for a 2009 Toyota Sienna. Everyone I met there was nice to me and…read moreprofessional. But it did not fit in the Sienna because the Sienna has captain seats. I called them back to see if I could return it. They said call in the morning. I called the next day and they would not take the seat back or offer me anything. It was an honest mistake. These people are not professional.

(Thanks Novita!!) Here's the story. My signal lights where acting erratically, they basically…read moreworked when they wanted too and not enough to forewarn oncoming and approaching traffic or to pass inspection. I checked the fuses, all good!, wires, all good! and then concluded that perhaps it might be the electronic flasher EP34 in my Ford e150. She (NOVITA) diligently checked for about a 15min as the lines grew longer and longer and never gave up until she located it and BINGO!!!.... I installed it and it not only worked but saved me 100'S of dollars and of course i get to pass my upcoming inspection. You rock Girl!!

The worst experience and shady staff. My husband went to buy a battery because ours died and asked…read morefor assistance to replace it and they refused and told him to go find someone down the block to do it and when he turned around they started towing our car so thankfully got assistance from the tow company but very sketchy operations workers have running there. Good thing we caught it in time or we would have no car - DO NOT GO HERE.

These guys at Steinway auto parts are the only honest mechanics I know. They are always fair and…read moreonly do what is needed. I use them for all my needs. Tired of being ripped off, see Steinway for great service that won't take you for a ride l Ike Pep Boys!

Way overdue..sorry guys! Love P&A Auto Sport a TON! I live in the area and they worked on my 2012…read moreFiat tints. As a single momma, I found myself doing a lot of stuff on my own now - so when they recommended me to Midas for my car check ups and service, they were spot on. P&A has been around a long time (my ex used to use them during our marriage), they know their stuff, have always been nice, helpful and are most importantly - trustworthy. I now have a 2016 Acura and plan to go see them about roofwrap and maybe a few other things..Can't wait!!

The people were nice the space ok. Bought led lights hoping they were a fair price. I payed way to…read moremuch. After research I was completely ripped off. Lights are already on so returning is out of the question. My advise is you don't need this place. Next time I will not be impulsive.

I felt bad walking into this busy shop as the woman with questions about parts, but I left with…read moreexactly what I needed. Thanks to the man in charge for making the process quick and efficient, and thanks to Marty for great customer service, and for muscling through to get me everything I needed.

I got my part @ what I think was a good price but one person (owner?) out of 3 people I dealt with…read morewas rude. The other guys were friendly & helpful.

My recent visit to store # 8155 in Lindenhurst was awesome…read more Fast, friendly, informative service by everyone. The manager was great and Bryan went above and beyond with is advice and assistance with y purchase. A complete pleasure. Up till now it was a toss-up where I shopped for auto parts. My future purchases will be with Advance Auto Parts exclusively. BMW owner :)

Without a doubt, one of my best experiences. I went to Advance Auto Parts today, and they took care…read moreof my car battery issue; they replaced it under warranty with no problems. Many thanks for the service.

This is not an auto body shop; it is a retail store for auto body parts. So, if you need to find a…read morebumper, headlight, or side view mirror for your car, without waiting for shipping, you can go to DNK. I went here after knocking the side mirror off my girlfriend's car, and they had the correct part in stock. They charged more than what one would pay on the internet, so I ended up buying it online. Nevertheless this place is a good resource, especially for larger parts and rush jobs. Who's gonna want to have a hood or trunk lid, or radiator shipped to them from an online distributor?

This place is awesome. My battery on my car was dead. I called them the had it in stock. I had now…read moreway of getting there they delivered to to my house the driver told me about the warranty and told me to keep receipt. Without it they wouldn't be able to help me and that was totally understandable. How would they know if it was the same product. And I brought back the old battery they gave me money back for the core return. I'd come back and tell friends. Without a doubt the best auto parts store in Forest Hills. I can't say or give a better review. Best service ever. Thank you again.

'Never judge a book by its cover' is an appropriate segway into a snapshot behind the seemingly…read moreindescript neighborhood auto parts store. There is no way of properly explaining just how enjoyable an experience it is to address your automotive needs. You really should drop in and see for yourself. Isaac is a long time Forest Hills merchant, kind and honest in his smile, and any possible part need you may have will arive within a few hours at most. Forget.the corporates, O'Riley, Pep Boys, they can't hold a candle to I and A. Artie is the front man for Isaac and he knows his automotive, he made bones years before many mechanics I knew and he posesses a fine understanding of 'heavy duty' vehicles, so truck owners are as easily taken care of as much as us car guys.