I made an appointment to get wheel alignment. Michael, that's what his shirt said, checked me in quickly and gave me an estimated wait time. They do usually give updates on the link on the phone. The car was done in about an hour and I was on my way to go camping. I think the price is fair about $120 for the wheel alignment. read more

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This company is the worst! Why accept walk in clients if you're not going to service them in a timely manner? Where does it say that appointments get preferential treatment compared to people coming off the street? I came to this location at 925am. They open at 9am. It is now 2:37PM, and i am still waiting for an oil change!! I've asked the workers, how long. The original estimate was 1130am. No update after that. I was told, appointments come first, and since you didn't have an appointment we had to do other vehicles before yours. There is no time frame as to when this will be complete, no helpful employees to give out information on your vehicle. It is a Sunday afternoon, and I've been stuck in here for 6 hours for a 45 min service! I will never use this business again! I advise others as well to steer clear. If you can, find a tire shop that is family owned and run and stay away from these corporations who do not care about the clients they serve in any capacity! Never again! Run fast away from this business! Unacceptable!!! read more

Pep Boys - Unacceptable!! No progress at all in 6 hours for an oil change!!! Insane! Do NOT COME HERE! - Auto Repair Near Me - Ridgewood, New York

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I called Pep Boys for a quote to change my own 4 tires and was told $30 per tire. At the shop, the manager said it was $38 because I was not buying their tires. I felt this was very deceptive. To make sure I hadn't misunderstood, I called several Pep Boys locations nearby and they also quoted me $30 per tire. It felt like I was being overcharged and misled. Definitely not the transparent pricing I expected. I would advise other customers to be cautious when using their service. read more

currently waiting for brake fluid change, horn electrical evaluation and it is more than 2.5hours now and no update at all. I should have read the reviews before going here. Please bring business somewhere else. does not deserve a star at all read more

Pep Boys - 8am appointment gone crazy long wait I was 4th person and everyone left already and they said it will be quick but pls do not believe - Auto Repair Near Me - Ridgewood, New York

I went in for a simple oil change, and their carelessness damaged my car. They left my engine cover unsecured, and while driving on the highway, it scraped against the road and bent out of shape. When I returned, they tried bending it back instead of replacing it, even though their mistake caused the damage. I contacted corporate customer service, was promised a follow-up from management, and never heard back--just ignored after multiple calls. If they can't secure a simple cover, what else are they cutting corners on? Unprofessional, careless, and zero accountability. Take your car elsewhere. read more

Pep Boys - Auto Repair Near Me - Ridgewood, New York

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Even if we showed up within 15 min after appointment time, they refused to accept it and the woman at register said the time slot had been removed from the system. Very rude personnel and do not recommend this location. read more

I'm usually not a, "leave a review guy", but If I can deter even one person from coming to this location I'll take it as a win. So basically I came to get my tire patched, after having it plugged on two occasions, because the tire kept leaking air. I came and said I needed to patch the tire, not a plug, because it kept leaking air. I waited an hour and a half for them to patch my tire. I paid and went about my day. When I drove away from the location, I found it odd that they didn't even bother to inflate my tire to the normal PSI. And would you believe it, but the next morning my tire was flat again. I chalked this up to the fact that maybe the tire was just done, and there was no way to plug or patch it. Yesterday I went to a tire repair location in Astoria, and relayed all the information that I mentioned prior, telling the owner that I needed to replace the tire because I plugged it twice, and patched it once, and it was still leaking air. He proceeded to remove my tire and guess what, there was no patch! I literally looked into the interior of the tire, and saw that there was no patch. They never patched my tire. You know, the literal only thing I went there for. Now it's not about the money, I couldn't care less. But what kind of nonsense company pulls this type of stuff. So basically I'm writing this to deter you from coming to location. read more

I came here for a battery replacement and they said they had it in stock. I wait over 3 hours for them to replace it when they told me 1 hour. I mean how long does it take for some one to disconnect 2 terminals remove a battery and reconnect it. Never again! read more

Hey Ronaldo, if you hate your job, get a new one. Waited 1 hour and 45 minutes for an oil change that didn't end up happening. Talked down to us when we insisted on NOT paying 76 dollars for full synthetic. Asked for the key back to leave, and my man moved at the speed of s***. Almost took him longer to get our key back than we waited for a non-existent oil change. read more

Terrible service. Biggest run around waste of time. Forced to come in a second time instead of talking to a manager over the phone. Forced to wait and wait and switch three terminals to pay. Almost like they're making it worse on purpose. Won't admit to damaging my vehicle. Never go there. Do not risk it. read more

I've been a loyal customer for over 10 years, but recently I've had two major issues. The last time, they didn't reconnect my air filter system after an oil change, leaving me to drive like that for months until I discovered the problem. Unfortunately, this place has really gone downhill. read more

Literally do not go here to get your oil changed. I made an appointment and still waited an hour and a half. Just for an oil change. There's a ton of local places just a few blocks away. Go to one of them instead. The employees were nice. read more

I picked up the car and had to pay for belt replacement that was done. Lo and behold, my a/c started working. So Pep Boys' incompetence saved me @$1600. read more

I've been a pep boys customer for years and needed some new tires because of a blowout. The service techs most of the time are proficient, but this time they have an inept klutz working in the tire department who mounted and balanced my tires okay, but he left all the old tire weights residue on my rims which is highly visit. First mistake, secondly, he somehow managed to ruin my hood by trying to close it with the prop rod extended. It has taken 3 plus weeks to get compensated for the damage by Pepboys claims department who cut me check with an amount they deemed justified, even though I gave them estimates that total a bit over $2K. Now I have to have wait another week plus to get the vehicle repaired. Ridiculous! Guys, they do a free inspection ( Money Grab ) of your vehicle to possibly garner more costs for repairs. Usually, I don't mind, but it adds more waiting time and in my case I ended up with a damaged vehicle. If at all possible, do not allow them to do anything except for why you are there. FYI, They damage my oil pan bolt thread many years ago and denied it of course, so I don't let them do that anymore, mostly I'm go there for tires and parts. Sometimes quantity over quantity is bad business. They get one star, because the manager when out his way to help rectify the matter. read more

I had an appointment several days in advance just for an oil change. Still, I had to wait a long time in line and then they still serviced several cars before mine so it took a few hours, even though I had a reserved time. Not a single employee was wearing a mask, even though signs required customers (and employees) to do so- not caring about covid safety is not very cool. Also, with extra "hidden fees" the oil change costed more than twice what I was quoted, and I had to pay almost $90 and wait hours for this super basic thing that usually costs like $40 tops and takes 10-15 minutes. Definitely won't be going back. UPDATE: Changed from 2 to 1 star. I followed up with the email they commented, and they told me to call a phone number. Nobody ever answered me; they said the store left me a message but they didn't, and I've tried calling multiple times. They also didn't answer my follow up email letting them know that I can't get anyone on the phone or email. read more

Terrible service, shotty work, overcharge any chance they can, awful communication. I wouldn't recommend this to a soul. And it's not a one time thing I've been here 3-4 times thinking they're a national chain and maybe there is some standards but that wasn't the case. read more

It's only a 1 star because you can't give ZERO! Not worth it, breaks were replaced just to feel exactly the same way they felt prior to getting replaced (actually going back in today to get it checked). That's with the new rotors they swore I needed. I also needed 2 front tires although the ones I had still had meat/grip. Did I mention they didn't perform a wheel alignment because according to them I needed two more things done before that.... I guess I'll drive this way until I can get the other 2 parts done and by then I'll need new tires! Did I mention the total for repairs was 4,300$ just because my car shook/vibrated when reaching 60. I highly do not recommend you come and waste your time and or money. Go somewhere else. read more

I went there last week for tires and an inspection. After their courtesy inspection I was told that I needed new cabin & Air filters. Since I had replaced them myself the day before this struck me as odd. When I indicated that they just shrugged it off. read more

I brought my car for brake service and my request to change rotors and pads and I got very very low quality of it then I came back and I told them that the brakes are making so much noise, and they change them again, but the problem was still in the car then I came back again, and I told them that the problem still on and they didn't do anything so I brought my card to another shop and they told me that the brakes that are in my car are not supposed to be that brand because my car needs a good quality of brakes, so I spend double money for a service that bad boys should do I will never come back again to that pep boys in Metropolitan Avenue never ever ever never never be aware of that place. If I could give zero stars I would give it about unfortunately it's only one the lowest that you can do shitty place read more

Lie to attempt to upsell, and are generally slow and useless. Had tires done and for some reason the sticker for my oil change was removed. Oh, and before you give me your canned response, Pep Boys, please know that you can shove that response in the usual place. read more

Needed a state inspection for my car. Pep Boys allowed me to make an 8am appointment. There seems to be a few complains about not keeping appoitments. I will provide an update tomorrow. 3 stars. ********** At 8am, there were at least 15 people on line before me. There were two service managers taking service requests. I can't tell if the people were just walk ins or had appointments. Based on past reviews, the chances are that I have to wait a while before work can be done on my car. I informed the service manager while on line (30 minutes) that I want to cancel. He waved and I left the line. ********** In summary problem doesn't seem to be with Pep Boys. There are just too many people needing service. Just remember to allocate extra time when coming to this place. ********** Pep Boys, if you are going to allow customers to make appointments, then our expectation is that you will honor the time. Recommendation: Have two lines at the service desk. 1 for appointments and 2 for walk-ins. If you have one service desk person, then the priority for the service desk person would be to handle the appointments first. read more

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This is my 2nd time at the 61-01 Metropolitan Ave location and clearly nothing changed. Arrived at 9:20a for a 9:30 appt and an hour later they still hadn't started my oil change! If you'd enjoy waiting over 2 hours in Dec in a freezing waiting area for a simple oil change this is the place for you! Me, never again!!! SMDH read more

The wait time here is ridiculous. I've had my car serviced here on 2 different occasions and have been quoted a 1 hour wait only to sit in their waiting room for over 3 hours. They should be more transparent about the wait times. read more

Terrible, been trying to get an oil change for almost 2 weeks here maybe I'm at fault for giving them so many tries to redeem themselves. Attempt 1: I was a walk in so the wait time was over 2 hours Attempt 2: Made an appointment for 4pm thought maybe the end of the day would be better and again they tell me 2+ hour wait time just to get started, what's the point of the appointment? They tell me best is to come in early in the morning. Attempt 3: Was rescheduled for 8am on Saturday. And I get a notification that they cancelled the appointment when I tried to reschedule Saturday morning was all booked. Attempt 4: I rescheduled for 9am Sunday morning, I came about 40 minutes early and saw a line of people outside already. I come to the Service Check-In only to find out that the mechanic who services my car isn't available today because he's sick.... Do yourself a favor and don't even waste your time, I should've read more reviews before trying to give them my money. DO NOT GO HERE! read more

I don't usually write reviews but the young man named Angel was a literal Angel ! Great communication, his service was the best, he did exactly what I requested and is very handsome L O L . read more

I made an appointment for 8am for an inspection on my 2021 lease. It was passed 9am and my car was still in the same spot in was in when I arrived as they were opening the door. I told them I was leaving and they were telling me the technicians get here at 8 which makes no sense because I was there at 8 for a 5 minute diagnostic guaranteed passed inspection. I was livid I wasted an hour of my life in a hot room with 8 other people who were getting their cars fixed. Bottom line, I made an appointment, no excuses! Should have taken my car first and got it out of the way. I will never go there again, it was handled terribly. read more

Re: 9/10/2017 Hi, Brutus. We are very sorry that happened. Please send us an email to pepsocial@pepboys.com: Did as PEP B suggested ....nothing more than an exercise in futility @ PEP B and PEP BOYS.........in the future before suggesting to make contact ....make sure that management is versed into basic computer competency, fact-checking and reading comprehension clearly the person on the other end "supposedly management" ...... seemed to have a hard time navigating his way around your platform and had no clue as to what my issue exactly entailed .... a total waste of time.... "The fish rots from the head" clearly applies in this case. read more

so many bad experiences here I will NEVER go back! Outrageous prices , misdiagnosed a problem costing hundreds poor customer service. But if you must use them examine estimate carefully, & you can bring your own parts. read more

I took my car to pepboys to get a new tire that my wife put a hole in it by mistake. And she took the car back in October. Come to find out that the technician broke the TPMS and said nothing. He replaced it and never programed it and glued the old on onto the rim and put the new tire on. With all this happening never told anyone what happend. I took my car to the dealer to see what's wrong and they told me what was wrong. The technician was wrong and I don't blame pepboys but the technician only. I did call pepboys and explain my problem and I know nothing g will be done to correct this problem. But I know I feel better letting them know what happend. ​ read more

I had an appointment for an oil change waited on line for 45 minutes and not one customer was taken care of . The person at the counter was horrible , but in all honesty the manager of that specific store should have rectified that situation get a real manager for this location. I can see I'm not the only customer with this issue lazy employees means bad management ! I called customer service they have yet to respond to me , The manager of this location should not have a job there end of story . I was given a complaint number they should just close this location . from my experience at this location the manager definitely lacks the skills to hold that position. If you can avoid going to this pep boys location I advise that you do. Bring your business somewhere else . they obviously don't care about customer service , will not return until they are under new management. read more

Avoid at all costs - mechanics did faulty job which led to additional $400 bill to repair. After getting a tune up here my car started to overheat. The mechanic I took it to asked me if I had work done recently because the radiator cap was put on improperly. Save your money and go elsewhere. read more

The service here is horrible. There a Caribbean girl that works the service counter that has the worst attitude. She talks so harshly and won't give you eye contact. I felt very dismissed by her and will never go back to this place. I just wanted a oil change and she told me there was no mechanic available to help. It was just an oil change sheeshhhhh.... read more

Horrible horrible horrible. Terrible customer service. Terrible management of the staff and work. They will aggressively push additional and often unnecessary repairs and if they can't upgrade the job, your car will sit and wait, even if it's a simple thing. I brought my car on Tuesday, it's now Saturday and nothing has been done, at all. If they say they will call you back, it's a lie, they won't. I will never come to this location again. Never. read more

Went in with an appointment for a tire replacement and still waited close to 6 hours. Clerks behind stalls were doing their own thing. Not really interested in assisting. Horrible customer service. read more

Went in for an oil change, said it would be a 1-1.5 hour wait. First they strip my drain plug and don't have an extra in house. It takes them 3 hours to locate a new one. After 3.5 hours I return to my car only to find a new scratch on the right side. They say there is no way it could have been done while getting serviced, although the manager is able to rub fresh residual rubber off from around the scratch. Clearly it had just been done. What a poor, mishandled, trash operation. They do not carefully take care of their clients cars. I Will NEVER be returning to this location or pep boys in general, and I STRONGLY advise people to stay away to avoid unnecessary damage to your car. read more

I got a set of tires with alignment and service was very good. I brought in my fathers car for a dying battery issue and replaced the battery and cleaned the battery bay. Everything was good. Waiting area was clean and have a keurig with coffee available. I understand some things take time especially if you go in without an appointment so no issue for me there. I don't know if they have a bathroom for wait times like that but i wish they did. Aside from mechanical services the retail side of it is good too. They always have what I'm looking for whether it's cleaning products or maintenance fluids. Help is always offered just wish a cashier was more available at times read more

Horrible service!!! After 3 hours of waiting they tell me sorry we can't service your car today we would have to keep it until tomorrow or come back tomorrow. read more

Honestly, one of the worst customer service experience I've had. My boyfriend brought in my car, one of my tires had a nail in it and we were in need of a new tire. They asked whether we wanted to get 4 new tires. I decided, reluctantly, since winter was coming that I will buy all brand new tires for my car. They asked us whether we wanted to get a tire rotation and alignment. Since we recently got both, we declined. The worker asked us again and we declined again stating that we were only interested in getting the tires. When we came to pick up the car the following day, they told us that they were charging us for the tires, the rotation and the alignment. When we said that we never asked for the rotation and alignment and actually declined it, the same worker said that it was done anyway. They then tried to give us a discount for the services, despite that we specifically asked that they not be done! We had to speak to a manager about this and finally were able to resolve it after going back and forth about the situation. Do not go here, they will try to upsell and charge more for services that you didn't ask for. read more

Just got the oil changed in my jeep. I asked them to check the tire pressure and they supposedly also did a rotation of my tires. (there was a service man's name next to that line item on my receipt) i'm just getting Home after a doctors appointment I had. I check my tire pressure and low and behold the pressure is exactly the same as when I brought it in. Including the fact that my rear drivers tire was at 32 PSI and again after The supposed rotation My rear drivers tire is still at 32 psi! this obviously leads me to believe there was no rotation of the tires which is supposed to be included in the oil change. To pay $90 for this "service" is over the top. update 12/12: so after the reply below and a message left by Vishad(? spelling) . i have tried calling back a couple of times and was placed on hold for so long i had to hang up. when i finally get though i'm told Vishad is not in! read more

I brought $1,000.00 of tires for my van 10 months ago n I started to rotate them n I had problem with 1 of the lug nuts n a final got it off out when they installed the new tires they Strip the lug nut threads now I need to replace the rotors on the front because of it n Now the tire rim is being held on by 4 lug nuts not 5 Until I replace the rotor So it now costing me another $800.00 but 1 new lug nut because of their mistake. I would not Recommend using the pep boys atv Norristown pa tire n repair service Under happy customer read more