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    New Era

    2.0 (60 reviews)
    ModerateAccessories, Hats
    Closed 10:00 am - 6:00 pm

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    The two hats u gave away after I purchased....
    Thompson Family F.

    Company trash... customer service trash too ... ordered two hats the app defaulted a old address and in 2 min after I placed order instead of customer service helping they kept the address even though the app shows my new adress... they literally sent my shipment to goons at my old address why we sold that place.... I will never purchase a new era cap again... they lost my business I buy new hats yearly....

    This shows the order and the fact that only one item is delivered. I have not received any refund
    Darrel H.

    New Era hat received payment from me for 2 items and only delivered one. They have not contacted me with any information about the missing item. They have not issued any refund. The New Era hat is very unprofessional. They are not responding to emails and inquiries from me. I only gave the star to rate because there's no lower rating scale. They deserve a negative 100

    Wrong hat sent!!!!!  Twice !!!!!!!

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    Photo of Mike C.
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    3 years ago

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    8 days ago

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    4 months ago

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    4 months ago

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    3 months ago

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    10 months ago

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    1 month ago

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    2 months ago

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    10 months ago

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    5 months ago

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    2 years ago

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    2 years ago

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    11 months ago

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    1 year ago

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    1 year ago

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    1 year ago

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    2 years ago

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    1 year ago

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    2 years ago

    Can't reach anyone. Horrible experience to date. Needed to reach someone. Nada. I love live support.

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    11 months ago

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    2 years ago

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    1 year ago

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    1 year ago

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    2 years ago

    UPDATE: Company finally refunded me for their mistake all charges LESS SHIPPING. Frustrating

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    2 years ago

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    2 years ago

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    1 year ago

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    2 years ago

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    6 years ago

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    2 years ago

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    2 years ago

    Sent me the wrong hat and it's been 10 days and they won't respond to my emails. Dissapointing cause I like their designs.

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    2 years ago

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    2 years ago

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    2 years ago

    Bad customer service they never answer back emails that i send for wrong size hat and I cant contact them

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    Photo of Jim B.
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    8 years ago

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    3 years ago

    Horrible company with no customer service. Do not purchase anything from this company. You can't get a return

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    3 years ago

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    9 years ago

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    2 years ago

    good product, company doesn't seem to have it's act together with shipping on time and customer service

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    Photo of Paul E.
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    8 years ago

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    Page 1 of 2

    Ask the Community - New Era

    Review Highlights - New Era

    Add to the ultimate quality product some passionate, service focused employees and you have an amazing experience every time that you visit.

    Mentioned in 2 reviews

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    Second Chic Williamsville - Grand opening.

    Second Chic Williamsville

    (23 reviews)

    $$

    There's a variety of styles and price ranges in the store. For example, you will find a rack of…read moreFree People items right at the front of the store when you enter. This trendy label appeals to the younger, fashion-conscious, crowd. And then scattered throughout the store, especially in the back, there are styles that look a bit dated and ordinary. There are some high-price designer items as well. I think their jewelry section is rather blah. I've never bought jewelry from them. All sorts of used handbags and practically new shoes. Both my teenage daughter and I have bought clothes from here. Something for everyone. What I like about consigning my gently used clothes with this business is that they itemize the clothing that you give them. When the consignment period is over in 3 months, you know exactly which item sold and how much money you will get for it. Unlike another consignment store in the area that just gives you a number for your items and never tells you exactly what sold. Becomes a mystery. And then you have to hunt all over the place to find your items that didn't sell if you want them back. But here, I ask for items that don't sell back and they keep them for me to pick up within a window of time. They take appointments on their website for consigning your things the first few days of the month only. It's very organized and I appreciate that. They may not take many of the items you hope to consign. But at least they're honest and organized.

    had an appt, was 15 minutes early. there were no other ppl waiting and so i stood there - young…read morewoman told me she would take me when the appt time came no sooner. she looked at the computer and ate her lunch. when the appt time came, she curtly told me to shop around the store and she would call me when she was done. i told her i didnt want to shop, i was in some pain and preferred to stay there. it took her a whole 2 minutes to go thru the clothes, mostly not taking anything except 1 item. she has very poor customer service skills, extremely poor.

    Research and Design - Many wonderful Jellycats available

    Research and Design

    (23 reviews)

    $$

    THE BEST CUSTOMER SERVICE I EVER EXPERIENCED! Called earlier…read morein the day to see if they had any wedge sandals (needed next day for work event). Riley answered the phone and gave me a quick review of what they had in store and made me realize I better stop in. When I got there, she helped me find the perfect pair. Although they were a half size bigger than what I would have ordered and a different color than I had in mind, they ended up being the perfect Sorel wedge sandal and now I'm obsessed. I also was able to use my 30% off bday coupon, which you can use pretty much everything (excludes Birkenstock and another prestige brand I can't think of). What a great deal! Riley also told me I could "double dip" and head over to Sunshine and Bluebirds (right next door). That's where I found more of the Teleties hair clips. These are so great because they lay flat, which omits the uncomfortable feeling of driving with a clip on the back of your head. Brittany who was working at the store, was beyond friendly and easy to talk to. The customer service alone makes me want to go back to both Research and Design & Sunshine and Bluebirds. Pro tip: add yourself to your mailing list and enter your birthday. You'll get a 30% coupon that I can use at both stores.

    I really enjoy this shop! It's great for cute clothing, Buffalo gear, and gifts for others! It is a…read morelittle more expensive, but the quality of items is worth it. The workers are very friendly and keep accounts of customers on file for sizing etc!

    New Era - accessories - Updated May 2026

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