Well. I have been a long time fan of Chicos and have been coming here for years, although my last…read morevisit was a few years back. I love the selection, the sizing system, The sales ..Really great. BUT The customer service... ugh. It's like that scene out of pretty woman when Julia Robert's walks in and they ignore her. Years ago I think they were the same three or four sales ladies in there. One of them was friendly the others not so much. If you weren't dressed to the nines, they would ignore you whether you could afford the clothing or not. He got to the point where I used to go out of my way and drive to the Orchard Park location because they were much friendlier. A few days ago there was a particular item that I was looking for and purchased online and needed to go to the store to pick up since there is no longer in Orchard Park store I went to the one in Williamsville, the only one in our area. Upon entering, there were two sales people in the store, no customers. One of the sales people was in the corner of the store far for me and the lady who was working at the counter didn't even look back, but said a very disinterested hello. I did find a few items to try on and had them in my arms. She barely acknowledged and just said again under her breath into herself the dressing room rooms are unlocked. The other lady came over. Asked my name wrote my name on the door and helped me into the dressing room. That's more like the customer service that I am used to there. At that time I asked about my order online. The first woman, the unfriendly one, said we don't have any order and I said well I ordered it online and got a confirmation. She said that that's impossible. We don't have anything . The friendly sales lady asked me what the item was. I told her and the unfriendly sales person said oh there is one of those in the back. Let me bring it out of course that was my shirt, but apparently she goes online lags quite far behind the sale hadn't gone through yet. More on that later. I went to check out the unfriendly lady never made eye contact with me, continued her work and basically seem to be telling the other lady what to do and how to do it, even though I know the other sales woman has worked there for many many years. They both have I made my purchase and left the store and I won't be back. I even put an item on hold thinking I would go back the next day and purchase it, but I was thinking why would I subject myself to unfriendly sales people. I went home and ordered a T-shirt I initially wanted and had it mailed to my house. The order took immediately. Then two days after that I got an email from Chico online saying my initial order was available at the store. Looks like I will have to go back to cancel the order anyway. I can hardly wait. These women need a lesson in putting the customer and customer service. The one lady behind the counter who I am, assuming is the Manager has an attitude that is horrible. No eye contact, not friendly, and I would like to say she was having an off day, but as I said before, she has worked there for years and it has always been this way. The other women that used to work at that store had the same attitude. I'll just stick to buying online. I only gave two stars because of the merchandise.

My wife's favorite store. Being 5'11" they have clothes that fit her and don't look like Granny…read moreGoose clothes. When I go here for presents the staff is always helpful. They are constantly getting in new inventory and alert my wife. Lucky me! They are always having sales and deals. She thinks their clothes are reasonably priced.

Great store with clean and appealing aesthetic layout. Nice associates without high pressure sales…read more Premium brands, not bargain, but there are some affordable items despite this (also features local brands). Mostly all women's. Loved it here!

I don't usually leave reviews, but I felt the need to share my experience. I had a few minutes…read morebefore meeting my daughter for lunch this past Friday afternoon, so I stopped in hoping to browse and maybe find something unique. Unfortunately, I felt uncomfortable from the moment I walked in. The staff didn't acknowledge me or offer a greeting, and I felt unwelcome. I ended up leaving, and honestly, I left feeling sad.

Such a cute shop!! Love looking around here -- there's great turnover, so every few months the…read morestore is basically entirely filled with new items to discover. They have really thoughtful organizing (especially compared to other thrift/vintage/second-hand stores) with everything clearly organized by size and type of item, then typically by color within that, so it's really easy to find items that will fit you. A great selection of accessories like shoes, bags, and jewelry too! The selling process always goes very smoothly too. The website and their social media have lots of clear info on how the process works and what kinds of items they're looking for, and really makes what could be a complicated process super simple.

There's a variety of styles and price ranges in the store. For example, you will find a rack of…read moreFree People items right at the front of the store when you enter. This trendy label appeals to the younger, fashion-conscious, crowd. And then scattered throughout the store, especially in the back, there are styles that look a bit dated and ordinary. There are some high-price designer items as well. I think their jewelry section is rather blah. I've never bought jewelry from them. All sorts of used handbags and practically new shoes. Both my teenage daughter and I have bought clothes from here. Something for everyone. What I like about consigning my gently used clothes with this business is that they itemize the clothing that you give them. When the consignment period is over in 3 months, you know exactly which item sold and how much money you will get for it. Unlike another consignment store in the area that just gives you a number for your items and never tells you exactly what sold. Becomes a mystery. And then you have to hunt all over the place to find your items that didn't sell if you want them back. But here, I ask for items that don't sell back and they keep them for me to pick up within a window of time. They take appointments on their website for consigning your things the first few days of the month only. It's very organized and I appreciate that. They may not take many of the items you hope to consign. But at least they're honest and organized.

My girlfriend loves this store. We spent a lot of time there today. The staff is nice and they have…read morecomfortable chairs. They also gave me something to drink. 10/10 painless shopping experience. My girlfriend also got a lovely dress.

Debbie & Kilby were fantastic. We wandered in today and they made us feel instantly like family!…read morecute little shop, great hidden gem! #vegasstrong

What a gem of a store with beautiful gifts for women on Hertel Avenue to the right of North Park…read moreTheatre! Her Story is all about empowering women and keeping us strong/ positive! We need that more than ever now. Her Story is my "go to" for birthday gifts, Christmas gifts, or a gift for any occasion!! I love the jewelry they offer here and the owners own line of beautiful bracelets! They sometimes have essential oil classes (Young Living) and also support other awesome local businesses in the area like Asker's Juice Bar! Today they have an adorable slushee station set up using Asker's fresh squeezed juice! I chose the delicious pineapple lemonade slushee! They also had a table set up in front with cute gifts, jewelry, and "build your own" bracelets!! The owner is always very friendly welcoming and so is her daughter. They also wrap gifts you buy so nicely and even a gift card! Check out Her Story Boutique today!

Beautiful shop with a beautiful story!…read more Positivity and inspiration found in the heart of the owner and her family through rising above the challenges thrown her way. Exquisitely curated offering of premium products - fashions, holistic remedies and inspiring treasures to channel positive energies into your life and daily routine. Highly suggest going to see Susan and her lovely daughter Ciara!!

Great service!!! Beautiful items for sale!!! Highly recommend this store!!! In the North towns of…read moreWestern New York

If you're looking for more high end brand fashions at a discount then this is the place to go. I…read moreappreciate that the store doesn't feel as cramped as a TJMaxx. Lots of clothing and shoes for men, women and children. They also carry luggage, jewelry, cosmetics, and women's hand bags.

When I first began dating my boyfriend, he told me that he'd been looking for a "future eccentric…read moreold lady." Apparently, I am that future eccentric old lady (no argument there). And as such, I think this may be where future (or current) eccentric old ladies in Buffalo go for their fabulous garments. This beautiful store is a colorful collage of aesthetics, textures, prices and pieces, from long, minimalistic jersey dresses to frou-frou formalwear with silk flowers and lace. The accessories, too, run the gamut, from trendy pendants to vintage-y looking pearls (and are showcased beautifully in a variety of frames and clear-top tables). It's very eclectic, yet it it all works and seems to reflect one strong sense of direction. You can imagine every piece being in the same cool chick's closet. And when I say cool, I don't mean someone who looks like she was put together by Rachel Zoe; I mean like someone who brings her own totes to the farmer's market, knows how to pick out a slew of songs on a guitar with some confidence, volunteers for a cool nonprofit on the weekends, and has a decent recipe for hummus that she can make from memory. I can really only lay claim to the latter, but there's still plenty of time for me to evolve into my future self. And as I do, I may just age gracefully into her wearing something from the Dress Shop.

A few weeks ago I visited this shop with intent of purchasing a few new pieces for my wardrobe…read moresince i had heard such great things about the selection here. i was very excited and couldn't wait to see what i could find. Prior to my arrival which was fairly close to the opening of the store, I stopped to get my morning coffee. When i entered the store coffee in hand i was immediately greeted by "you cant have that in here!" Lets start by saying i am not a 7 year old child and will not run around hoping to spill my drink on the dresses, also i was not offered a place to sit it while i shopped i was simply told i can not have it in here. Disgusted with the horrible customer service i left. Simply a "How are you this morning? i'm sorry ma'am but is there anyway you could leave that outside, we don't allow drinks within our store" would have done. The store apparently has great pieces from what i've heard, but unless this staff gets their stuff together their going to be turning more and more people away form their business.