Believe the hype!…read more These dudes are awesome. Took my laptop there yesterday for an issue based on the excellent reviews below and the fact that is close to where I work. Dropped it off @ noon Monday, got a call at 2:15pm Tues to come get it. Around $40 to crack the back (expected) and only $20 to fix the issue (totally unexpected but welcome!) I will definitely be using them for all my computer needs!

Talking to computer geeks about hardware repair is as much fun as the need to pop a pimple as…read morequickly as possible as to make it all go away the day before your prom night. You can't help but want it to be over but you know there's a likely chance that jar of Noxema zit meds might not work in time for your most important night in high school. The dread of that realization is how sometimes I feel about dealing with computer geeks/technicians. Let's just say they're not known for their social skills. Most of us knows "techies" are good with technical stuff but it's the non-technical stuff we use in addition to grade you. There are a dime a dozen of good techs around but it's your attitude (rather social skills) that counts too and which also help with customer retention. That about sums it up for my experience with numerous computer repair outfits I contacted for a quick look at my laptop. My laptop hinges was not closing properly and the first thought I had was to let a technician fix it. How wrong was I when I called a dozen computer shops around Honolulu! The first thing they'll tell you is "You gotta leave your computer with us for a few days for us to look at it". Seriously? All I need to do is coming in for a quick look and get a rough estimate to see if my laptop is financially worth fixing. If you're a business with a brick-and-mortar storefront, it's an open invitation for customers to walk in right? It's business basics, not rocket science. Prior to looking into this repair route, I already mentally prepared myself to the fact it might be cheaper to replace my laptop unit. I'm not computer hardware ignorant nor uneducated. My prior experience included disassembling the entire CPU and putting it all back together properly. I learned this "tearing down the entire computer" in my 2nd college year. Common on - looking to see if the hinge is worth fixing takes only 15 minutes if not less. I'm not asking them to fix it when I phoning them. I'm just asking them to take a look at it to see if it's worth fixing. It's been a long time since I disassembled PC parts and I'm not about to embark on that tedious task again...LOL. It's the holidays. As I scrolled through the directories of IT specialists for hardware repair, I went down the list and ended up actually calling them. All was frustrating until I reached Digital Vault Consulting. As soon as a man answered the phone, I heard the friendliness in his voice and tone, unlike all those yahoos I called that morning. Pono, the owner, was like "I can take a look at it for you if you would like to bring it in today". Wow that's what customer service is and here was someone with a desire invite potential customers to use his service. Once I entered the warehouse-office, I felt comfortable and the place was not blasting with the AC but rather a down to earth ambiance. Seeing the other small business merchants closely located right next to each made the place have such a "homey" vibe. Pono examined my laptop and pointed out that the closing mechanism at the hinge is beyond saving. He suggested I should take a more economical approach - get a brand new laptop and even recommended I should look for a better designed laptop hinge. All in all, Pono save my day and was so sincere in helping me out. It's good to know I'm not wasting his time and vice versa. Mission accomplished and many mahalos to Pono. DVC will be my first point of contact in the future for my PC hardware needs or problems.

From the beginning, we have been impressed with Hawaii Tech Support's high-quality services and…read moretheir attention to detail. Whenever we have an issue, which is rare, they have been responsive, and their staff is able to quickly help us resolve any issues we may have. Their level of communication with us has been great and we have been impressed with their team of tech professionals. Their Executive Team have been very involved with our organization. They offer excellent innovative trainings for our staff and take a proactive approach to helping us maintain costs (we are a non-profit organization) while helping us secure our data, minimize junk-mail and maximize our technology. I would highly recommend Hawaii Tech Support to other businesses and non-profits.

HI TECH continues to go ABOVE AND BEYOND for our insurance agency with taking care of all the…read morecomplicated IT items with running a company and educating us on cyber safety, etc. We are very grateful for their awesome, responsive customer service. Thank you Stan, Tim, and staff!

Tried changing my own iPhone 14 screen after feeling confident from DIY YouTube videos and had to…read morestop in cause things went south quick lol. Cable connections broke, screen cracked. Needed my phone screen addressed urgently for work over the weekend and Jadea stepped in to save the day!! When I gave her my phone, scattered parts and screens (new replacement and broken), I was shocked how fast she pointed at the problem. Literally zero hesitation. Explained and diagnosed the situation very effectively. Gave me tons of options while understanding my needs with the urgency and what I wanted to pay. She cared a lot about my situation and that was really nice. Having your phone down can feel very panicky and most people could take advantage of this to upsell things but she was very assuring and extremely knowledgeable. Easy to talk to. Very satisfied with it. To be honest, this was my fault and she could've let me reap the consequences (which I understand) but she gave me a small quote and unwillingly installed my ordered, new screen while testing the phones functionalities. Thank you Jadea. Aloha.

I am extremely disappointed with the service I received…read more My laptop was in repair for an extended period of time, and after finally getting it back, I was informed that the fans had been replaced but that the thermal paste was "practically fried" and would likely need to be replaced soon. What frustrates me is that the laptop was already disassembled for the fan replacement. If the technicians identified degraded thermal paste while performing the repair, why was such a basic maintenance item not addressed at the same time? Instead, I was given back a machine that they themselves acknowledged may soon require additional work. From a customer perspective, that makes very little sense. Replacing thermal paste is one of the most common procedures performed when servicing a laptop's cooling system, especially when the cooling assembly has already been accessed. After waiting through the repair process, I expected the laptop to be returned in the best condition possible, not with a warning that another cooling-related issue was already present and may need attention in the near future. The communication from the staff was polite, but the quality and completeness of the repair left me disappointed. I cannot recommend this service based on my experience. Update: I was just informed that it was unfortunately a employee that didn't have all the correct knowledge. The thermal paste was reapplied we were just told differently. I am very happy to hear that the correct actions were done. But I would like to make aware that miscommunications can cause great distress especially with $2000 devices.

Keale at the Schofield Location was awesome!They were open on the holiday and he was a very cool…read moredude. He fixed my CPU fan in like 10 min. Since they built my PC he did it pro bono. Before I left he did a stress test to make sure my CPU was good. Really dope service. This is my spot!

Highly recommend this place for all your pc needs. Great customer service and support.read more

PC Gamerz is the only place to go to get quick, reliable diagnosis of computer problems. I picked…read moreup spam malware and Devin was quickly able to identify the problem and fix the issue in less than 20 minutes. My computer now runs even more quicker than before and I rest more assured knowing that my computer is "clean" and all the bugs were removed. I've had several computers built from PC Gamerz and will not go any place else. The computers are fast, reliable, and custom build to my needs. Thank you Devin and PC Gamerz! - you guys are still the best!

I dropped off my pc for a diagnostic and repair/rebuild, and couldn't be more satisfied. the…read moretechnician that worked on my computer (keale) was professional and proficient. I 100% recommend him to Work on your computer.

Had a really bad FPS DROPS LOW FPS (60-10) and gpu was hardly being utilized after months of trying…read moreto mess with it myself, help from friends and going back and forth with AMD customer service over email. I could not figure out how to fix it. Brought it in to PC Plug hawai'i and on the next day was back home playing with over 500FPS! And no drops. After Diagnostic turned out it was a failing motherboard and he hooked me up with a new one installed upon pick up!.... Mahalo again Lip and the team @PCplughawaii! Very professional and throughout the day would get updates which was nice to be in the loop knowing what they were doing.

Had a resovoir pump fail on me causing high cpu temps. Called pc plug on a 2/9 Monday and dropped…read moreit off. They did their diagnostic the day after, and gave me suggestions and recommendations. Had it done by 2/11 Wednesday . Super helpful and professional thank you to Lip and the team much mahalo . Everything is running great now!

Rey is a genius! Do not think about it: Rey saves the day!…read moreI had a slow mac desktop. Had important need to use my computer the next day. I called Rey in late afternoon, and he showed up to my home in Kapolei at 10am the next day! He is kind and answers all my questions as he deleted unused apps, and switched me from Google to Safari. My apple mac desktop is back, better than new! Call Rey!!! Thanks Rey. Aloha, Bob

Thank you, Rey, for getting our PC to work again! We were not sure how our computer ending going…read moreinto this Automatic Repair loop since we only use this for office work, only download forms from a certain website, etc. Rey responds fairly quickly thru text, and had availability within the next day we needed help. He was able to back up files, reinstall windows and restore our files. He offered to work on it at our place, drop it off to his place, or pick it up. We ended up dropping it off to his place in the morning since he was just down the road and we were able to get our computer back at the end of day.

Wes is the absolute BEST! He provided friendly, excellent service and repair work. Our office will…read morebe using his services from now on.

I spoke with Excalibur representative. He was very helpful and gave me sound advice on how to…read morehandle my Canon Imagerunner Printer. I would recommend them highly.