They are doing their best. However it would be nice if there was a way to order in line to pickup. Mail delivery has been a real hassle and I'm sure their employees has had enough of our crap and issues. Thanks read more

I've never given a review on Yelp before, but with how POOR the customer service is at the Tysons Corner Nespresso Boutique, I've decided to take the time to voice my unfortunate recent experience. The other evening I just wanted to make an exchange for a couple of sleeves that I purchased the day before. I go to the Nespresso website to make sure I can get to the store within their hours (open till 7pm). Granted the mall is open, other stores are open, but Nespresso door's are closed. I did arrive within the indicated hours of operations. However, there were 4 employees inside restocking shelves. I was able to get the attention of one of them just to have him RUDELY say they were closed and that NO ONE could help me. Again, granted online it said they were open and there were still workers inside. I stated that I drove nearly 45 minutes just to make an exchange, not even with the intention to make any additional purchase. The gentleman was EXTREMELY DISRESPECTFUL with his tone. Despite my long drive and already being outside the store with workers inside, did not want to make the effort at all to save me another timely trip and make the easy exchange. He was very persistent that NO ONE could help me and URGED ME TO GO AWAY. He did make the offer to get his manager in the back to talk it out with me (how thoughtful of him). The man goes to the back to walk out with the manager. HOWEVER, rather than the manager coming to me like the man said she would, all 4 of them inside JUST IGNORE ME AND DO NOT ACKNOWLEDGE ME AT ALL. At that point I decided to call Nespresso's 24/7 customer service line as at this point I'm more irritated that I am blatantly being disrespected as a human being, not just a customer . While I'm on the phone outside the store, mall security approaches me stating they received a call about me. RATHER THAN THE MANAGER TAKING THE TIME TO COME TO THE FRONT DOOR TO TALK TO ME SHE CALLS SECURITY. Respectively, I told Tysons mall security I meant no harm and did not mean to cause any trouble. He did inform me that the Nespresso employees inside did in fact call them about me because I apparently was "DEEMED AS A THREAT" to them and I was blocking the only exit for them to leave and go home. I ended up finishing my call outside the store, leaving without any trouble. I did ask security to reach out to me after I left to give me the name of at least someone in there. Got back to me with the name JANEAL. Very surprised her and the other 3 employees are even employed as just my experience with them shows the lack of character and respect they have for others. The next day, granted my 3rd day in a row coming to the store, I finally make the exchange I need. However, this time I came to the store wearing a dress shirt and slacks. Unlike the day before I wore a hoodie, beanie, and shorts. I will let you know I was treated with 2 completely different customer service experiences and inevitably felt PROFILED. Granted I am the same person, I most definitely was not treated the same the day before because of the lack of effort in my outfit. Just because I was dressed better than the day before, there was actually sense of customer service and effort to help me all because of the way I looked. I spoke to the assistant manager at the time, MARIA GONZALES, and she was very polite DESPITE the fact that she refused to give me the name of the other manager on staff last night. Couldn't even give me a first name. Being in the customer service industry for x amount of years, I have never heard a company establish a rule that they don't need to provide their name to their customers. I did get the head store managers name, MERCEDES BRYGIDER. I will just say reading the other Yelp reviews about the Tysons Nespresso in particular, my experience lines up fairly well with the others. UTTERLY POOR customer service with INCOMPETENT management that obviously seems to not care about improving the branding of Nespresso at all. If Nespresso really cared about their branding, imaging, and product they should most definitely consider taking the time to re-org this store in particular. I will leave this review on a positive note and say that Nespresso has a great product and I highly suggest trying them out if you haven't done so already! I would just advise buying your pods online to avoid security getting called on you for being a customer! My personal favorite flavor is Bianco Leggero and highly suggest it :) read more

Nespresso - Hours of Operation per the official Nespresso website. - Coffee & Tea Near Me - Tysons Corner, Virginia

Excellent coffee, staff is great, but you always have to double check that you received your promo items when there is a promo going on, sometimes they forget to add that to the bag, convenient location and pre pandemic coffee tasting was a great idea to see what you like, unfortunately due to Covid-19 there is no longer a coffee tasting station, so it's hard to try new products on the spot. read more

I visit this location twice a year to buy a 6 month supply of pods. I have always had an okay experience. I was there yesterday and Dugi was the associate who helped me. He was phenomenal! He's very knowledgeable and was extremely patient with me while I made me choices, despite the store being super busy. I hope he's still working there the next time I go. read more

IT WAS GREAT! The manager helped me pick out different espresso pods for my new machine, I just got a nespresso so I didn't really know what pods to get and he was so helpful! read more

A Nespresso pop-up boutique has appeared at Tysons Corner! They have a selection of their Grand Cru coffees, machines, and accessories that available to purchase with a helpful staff. They were only going to be around until February '15, but have now been added as a permanent store to the mall. Be sure to check them out if you have questions about your well-loved espresso/coffee machines and/or want to stock up on your pods. +pop-up boutique - was supposed to last until 2/2015; now permanent +helpful staff +offers a variety in selection of coffees, machines, and accessories read more

Turned my entire family onto Nepresso - the product is truly exceptional - and my first experience at this boutique location was efficient but a little stuffy. In my opinion, the staff had an air of exclusivity about them that I picked up and turned me off a little. The customer service team was more than happy to rapidly fill my request for a few sleeves of capsules and I understand that they will also recycle your used capsules on request - nice green touch. The ambience is professional and discrete with dark patterns and partitions for different sections of the store (sample here, machines, capsules). I could see myself returning to the shoppe when I'm in the area, but the Nepresso online ordering normally does the trick. read more

PRODUCT: wonderful! (hence the 3 stars) BOUTIQUE EXPERIENCE: quite poor. Management has allowed this boutique to be brought down to the level of an average, non-specialty store. Their sampling station or coffee tasting bar is perpetually out of commission: the "barista" is either unavailable or off-duty; and often times, the counter is cluttered with a stack of brown boxes. CUSTOMER SERVICE: good quality customer service is a hit or miss. read more

My new obsession. A friend of mine served me a cappuccino one day and I asked her how she made it and she told me she made the espresso with her Nespresso machine. I was immediately intrigued. She showed me her machine and the capsules and I knew I needed one. I was amazed at how quickly the machine heat up, how fast it brewed, the quality of the espresso and the auto shut off feature. I knew at that moment that I needed one. Fast forward a few weeks and this dear friend gifted me with a Nespresso Pixie and I use it multiple times a day. The Nespresso Boutique at Tysons is well appointed and has every machine, capsule and accessory you want and more. The employees are super professional and knowledgeable about the product. When I was last there, I bought a limited edition Columbian capsule, the Aurora de la Paz and the Ciocattino. They also made sure I was signed up in the Nespresso Club so I could get updates and notice of sales. Lastly, I found out that they have a great recycling program and give you a UPS bag to fill up that fits 200 capsules that you just drop off once it's filled. I can't wait to visit again. I love my Nespresso machine and this store! read more

I received the best ever coffee buying experience and customer service ever here!! I got the mini essensa machine, so it came with some starter pods. I went to this store to learn about the different kinds of pods they offer. I was greeted so warmly by the sales lady there. She showed me a chart of all the coffees they offer for my machine, and said that the best way to know what flavors I'd like would be to taste different ones. So she made me 4 different cups of coffee so I could smell and taste them side by side. She was so funny and thoughtful, when she said that I didn't have to finish drinking all the cups, just taste them, so I would not bounce off the walls at 2am in the morning, haha. She even showed me how to recycle the pods, through there recycling program, bc she said it is good to save the world. So I bought 2 kinds of Lungo pods, bc they were double shots, I like a lot of caffeine. And I also got the chocolate espresso pods. All in all, I had so much fun tasting all those flavors of coffee. I'll definitely return soon to get more soon! read more

Nespresso - I made this at home with my new Nepresso this morning!! :) - Coffee & Tea Near Me - Tysons Corner, Virginia

We've been long time Nespresso customers and fans, but the boutiques have lost LOTS of luster in our opinion... Long before the Covid issue began, they stopped making any pod we want to try when coming into this location, which we found very unreasonable, as we taste to know what to buy. They simply picked a pod and made a bunch of small cups of it and sat them out for customers to pick up... this is very poor compared to how they built their brand! But recently we visited, during the Covid restrictions and while we were happy they were open, we would have been MUCH happier simply buying online rather than driving an hour to this location. There was only one customer in front of us at a cashier, buying their coffee and there was another employee on the register next to them. We still waited about 10 minutes with him typing something in the computer before he even looked up and acknowledged us and ultimately took our order and cashed us out. If it wasn't for their very good coffee, I probably wouldn't even stay a customer. But I've no longer got a reason, nor desire to come to this boutique. read more

What a breath of fresh air to still see retail stores being managed so professionally. From the sales lady to the manager an all around amazing experience. Keep it up!!! read more

We went to this store to just check on different options and as soon as we walked in, Mark with his great attitude and amazing customer service,answered all of our questions and concerns and guided us to what worked best for us. I have to say, that was very educational and beyond our expectation and we really appreciate all his effort and great infos! Thank you Mark! See you very soon! read more

Titea And Dugi we're extremely helpful and gave amazing suggestions. They made the pod exploring experience such a delight

Dugi was amazing and super helpful! His recommendations on some of the new seasonal flavors were great! Thank you!

Visited this shop Monday night a few minutes before closing and was helped quickly and kindly. I appreciate this new shopping experience Nespresso has created to keep customers safe. Also, the same girl who helped us (wish I had got her name!) also handled an exchange with great service while still wrapping up my order so shout out to her! read more

Dugi was very helpful with my coffee selections. He was knowledgeable and explained the various coffees. Definitely a great experience

I'm so happy there is a Nespresso boutique not far from me. Customer service here is great. The staff remembers us from previous visits. They're also very knowledgable about their products. Super happy with everything about this store. I love that there coffee tasting bar. Even though we are repeat customers we still get to enjoy a nice hot beverage whenever we come in. Apart from Customer Service, the other big draw is the aesthetic of the store. It's so beautiful inside! read more

I'm new to the whole cult of Nespresso, and so it was super helpful to get a chance to try some of the flavors in person before committing to buy a full sleeve (or many sleeves) of them. The store itself is a little weird. Despite it being a busy Sunday, we happened into the store when it was empty. Strangely, no one offered to help us for a few minutes, and just let us wander around. Eventually, one of the guys at the tasting bar clued us in to the fact that you could indeed sample some coffee. And thus we did! I tried a number of the limited edition and single origin that weren't in my little intro pack, and it was a great learning experience. Unfortunately, the period of calm didn't last and soon we were surrounded by (other) caffeine-crazed lunatics shouting for their own samples. After battling our way out of the scrum, I bought a bunch of capsules and may never need to sleep again. So why not 5 stars? A little more attention is needed going entrance to the store, and a little more diversity on the staff - 7 black-haired, vaguely Euro-trashy dudes kind of freaked me out. read more

The staff here are so, so kind, attentive, and detail-oriented. I never write reviews, but I am writing one for this Nespresso location because of my family's continuous positive experiences. I visited the store with a long list, and Mya and Muhammad helped me find exactly what I was looking for and ensured I got the best deal I possibly could. Thank you both for your wonderful customer service. It was one of the most positive retail store experiences I've ever had. read more

Staff is always so kind !!!! And they make the cutest designs with your lattes food is always delicious and fresh read more

Nespresso - Coffee & Tea Near Me - Tysons Corner, Virginia

Order online. The last time I was there- they were still pretending COVID restrictions were in place (they're not). And then everyone at the store treats you like you're about to give them COVID. Order online. read more

I got the Nespresso coffee machine , I love it and I like the coffee selections , the only negative thing , I hate going to their store at Tysons because the sales women are not friendly or helpful at all , they are acting like robots , very discouraging enivrement , I would prefer to order on line , but the shipping is expensive ., feel bad I have to do trips to the store to get my coffee . read more

Customer service interaction is making this worse. Omg. How many different automatic response are you going to send me? Stop asking me to rewrite my complaint through another Form email. Read this one. read more

Nespresso - Coffee & Tea Near Me - Tysons Corner, Virginia

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Cynthia at Tyson's Virginia was wonderful and so helpful! Loved the experience! Very knowledgeable in coffee and I'm so excited about holiday flavors! read more

Wow, I have joined the Nespresso bandwagon. I bought my VertuoLine machine approximately 1 year ago, and I have been obsessed ever since. I was lucky enough to get $100 in store credit with the purchase, so I have been able to try multiple coffees and espresso combinations. Whenever I have friends come over and try the nespresso machine, they fall in love as well. The store is actually very easy to navigate, but usually pretty busy. You walk in, and nobody is really there to greet you because it is so busy. You can walk to the back of the store, and there is the tasting station. You can pick any espresso or coffee, and they serve it to your complimentary. It is served in a glass nespresso coffee mug or nespresso espresso glass. You can choose with or without milk, and there is sugar as well. Brewing the cup is actually very quick, and the employee is well versed in the different options you can choose from. This was a great experience! I had no complaints at all. You should definitely take advantage of this before you buy a whole full sleeve of pods. The check out process is actually fairly easy. The employees are knowledgeable about the promotions and can help you. There is very little up-selling, and you just get what you want to buy. Now, why not 5-stars... well, the store is small and there is very little area to actually drink your complimentary coffee or espresso at the tasting area. The employees seem overwhelmed, and there is not much personal service because of it. Check this place out... even if you just want a free cup of coffee!! read more

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Such a rude place. I know the corporate won't care about their employees' attitude but this place is just awful. I made an idiotic decision by purchasing one of their coffee machine. They are only polite to the customers who show interests in purchasing a new machine. Ughh absolutely disgusting place read more

I ended up staying here for 2 hours because the associates didn't want to help me. There were 2 bubbly girls who were energetic and super friendly but I got assisted by the slow manager and Dede. No one greeted me when I came in and I had to ask for assistance when I was finally the only customer in the store. Without really asking and hearing what my wants and needs were she recommended the Vurtuo Plus when I said I was looking for an espresso machine. The manager took nearly 30 minutes to grab the machine that wasn't even in their off site stock. When we finally purchased all the pods/ sleeves and the machine, he told me what the bundle deal was and what the mini machine is for. For someone who asked for an espresso machine and explained that there is no need for coffee or lattes, why was the Vurtuo the recommendation instead of the classic mini. I wasn't able to get my money back for the sleeves but had to purchase more sleeves since the mini cost less and I guess sleeves are final sale or store credit only. In the end I got the machine that I was looking for and several flavors, however my experience was horrible. The only reason I went to the store was because I wanted guidance about the machines instead of ordering it on Amazon, but the associates could not meet that expectation. read more

I Nespresso. But this specific store seems to only hire passive aggressively rude people. I can't ever get out of there fast enough for my liking. read more

Everyone who works here moves at a snail's pace. I don't know if they realize all the potential clients leaving the store due to frustration. Annoying experience and wish there were more stores available. read more

Piss poor experience. I'm new to Nespresso and went in to choose the right machine and pods. The woman at the door was dismissive, arrogant and spoke to me like I was an idiot. Will never be a nespresso customer. read more

I absolutely love this store! I walk into the Tyson's Nespresso, with all the different color pods make it look like a candy store. :) I have my all the me favorite that I always buy. At the moment, Cafe Cuba is limited edition, absolutely love it. My usual pods are Elvazio, Odacio & Melozio :). I also get the decaffeinated pods with few some espresso pods. If you are in the area, want to try some nespresso, check out the store and get a sample of your choice. :) read more

The slowest experience of my life oh my godddddddddddd they are so lucky I am addicted or j would have walked out

The team leader lady was rude and mean. She helped me w exchanged and return when I asked questions she answered with no eye contact and seem like she didnt want to work or liking the job she does. The service is always slow. Anyone else is fine( but always slow service) but not the TEAM LEADER LADY. Unwelcome place. read more

Hi there, I recently purchased a machine form the Tysons corner center and specifically Mya and Maria. They were absolutely awesome to work with and took care of all of my concerns. I would definitely recommend anyone looking for one of these machines to go to this location and work with them. Maria was exquisite with her knowledge about the machines in the store and was able to point me in the correct direction. AMAZING PURCHASE read more

The hours at this store are ever changing and erratic. They are completely closed some days, partially open others. We arrived at 6:05pm on Saturday night and the doors were locked. There was still a line inside. Explained that we had driven 50 miles to get there. The response was "drive back tomorrow." No thanks. Never again. Cheaper and easier to order from Amazon. I will miss the store experience, but this is ridiculous. read more

Horrible customer service they put you through such an argumentative position instead of providing great service rudeness is their name! I've purchased several machines and have referred them to friend and family and they are so rude each time!! read more

Have you ever been at hi-end Starbucks? Nespresso is the small oasis of coffee paradise in a heart of Tysons 1 mall. Capsule coffee is more and more popular today. Coffee machines are like a toy. Looks very modern or retro. Easy to use. But the most important they have over 24 kinds of tastes and No need to special deep cleaning. Price range 300-600 dollars. Great as a group gift for coffee lover. I love this place. From the moment I entered I felt the quality in staff .They greeted me as well as guided me (Since it was my first time , I wasn't sure and didn't quite understand the concept )Also you can try different (seasonal) flavored capsule cup of coffee for free at the tasting area Now I've been drinking Nespresso for year and often go to their boutiques all over the world - cool location ,modern interior and amazing smell inside is guaranteed ,so if you think an Apple store is well designed,wait till you see this! Thank you for having coffee spot in VA and I want go give a big compliment to Brandon and Richard for being amazing .From the first day I stepped in they made me feel so welcomed and gives me the feeling of walking in to a family shop but with sophistication.They go above and beyond to accommodate - professionalism and courtesy is impressive ! read more

Stopped in to pick up pods and was helped by Iwona. Was so very helpful with picking out roasts that I wouldn't have thought of that would fit the flavor profile I like. Extremely thoughtful and made our experience at the boutique outstanding. read more

I went to the Tyson's location with my wife on April 7th to buy coffee. The so-called 'Boutique Specialist' Heidi had a particularly rude and discourteous demeanor. She was very dismissive and twice snatched away the list of coffees on display in front of her when my wife attempted to make a selection. She also entered into a frivolous argument with me on recycling bag. Overall, it was a very unpleasant experience dealing with Heidi. read more