First off, I was so excited to come here. My hubs and I finally decided to get our creatista plus. We walked in and were greeted and waited. No problem! We finally get helped and the service was just fine. She seemed a bit bored but I get it. I've worked retail! They did not have it in stock but said we could order it. I had my order shipped to the store as we have experienced package theft before and would rather pick it up. I checked my account to see the status of the order and it hadn't changed so I called Nespresso to see what was going on. It turns out my machine had been there three days already, they just never called me. Even when I found that out I still wasn't mad. But what made me so upset was when I went in to pick it up. I was greeted by a lovely lady who was helping other guests already. She was the best part just by her being kind and letting me know someone would be with me shortly. I really wish I would have been helped by the first lady. I would have waited 30 min to be helped by her. Instead the lady who came out was so mean and spiteful that I was there. I said I was there to pick up an order and her response was a very blunt and annoyed "And?" Then proceeded to ask in such an annoyed tone, "Did someone call you?"
I've never regretted going into a store and buying something so much. After she went to the back to get my order she suddenly became chirpy; it was just so weird. I am not going back, or maybe only sending the hubs to get my pods. Luckily I love my machine so much, it's great! I recommend ordering online if you don't have package theft issues. Other than that, step up your service game, Nespresso!
8 months later
I decided to hold off posting the review above as I decided that maybe they were having an off day. My husband went in to get me some pods, I didn't want to go in because of my last experience. My husband had an awful experience, the people in there were so stuck up. They didn't take discover so he had asked if he could go get a different card (from the car) and she said "we close at six so...." And it was 5:55. So basically she just said she would lock the door at six and if he didn't make it, too bad. Keep in mind, they still had 8 other customers in there. He ran back got the card and got there before 6.
Disgusting customer service, I wish I would have waited and ordered them online. Do yourself a favor and order everything online read more