My experience with Nerd Power has been a rollercoaster of emotion, to quote the great Ron Burgundy. It has been a tale of two halves. I would give the first part of our experience 1 star. However, the team rebounded in the second half and delivered an awesome product. I would give the second half of our experience 5 stars. The first three months: 1 Star Review - The NerdPower team was unable to deliver the product they sold us, and attempted to charge us extra to install what we had originally purchased. We struggled to get in contact with knowledgeable resources that could help us make decisions and move the project forward. There were about 3 months of back and forth conversation before our project officially started. - Miscommunication everywhere. We'd have a conversation with one NerdPower team member, and it would be like the conversation never happened. None of the information was documented or relayed to the wider team. It was extremely frustrating. The next three months: 5 Star Review -Our experience turned a corner for the better when I called customer service. Benton took control of my experience and began moving the project forward. He was empathetic, organized, and put us in touch with the right people. Just what we needed to save our experience. - Benton connected us with knowledgeable leaders that could guide our decision making around the products we needed to complete our installation. - Oscar from the installation team had significant experience in solar installation, and helped make key decisions on site. - The electricians that worked on our home were amazing. Anthony executed a complex project to bend the conduit and hide it from view so it was not an eyesore on the home. Ron and Angel were both amazing as well. They treated my home with care, as if it was their own. Their professionalism and attention to detail was top notch, and I'm grateful for the work they did on our home. - Zach was an excellent communicator during the second half of the project and critical to getting our project completed. Hopefully the NerdPower team is able to learn from the mistakes made in the first half of the experience. Overall I'm very satisfied with the product we ended up with. It was a complex installation, and the team finished strong. read more

No response after multiple attempts to contact them to service a system they recently installed.

Do you guys ever answer the phone? I may or may not have someone coming to my house to look at the fact my panels have not been working for a month. No confirmation. No time just maybe on the 29th as that is the next possible appointment. Keep in mind I reached out close to 3 weeks ago. I have called and called to ensure someone it coming. No one answers the phone. I have had email correspondence, but its not a normal confirmation of anything. I am not sure about others but its important to know when and who will be at my home both for security and scheduling purposes. read more

Absolutely terrible. Roof was left in terrible condition and they gas lit me for months and had me send a report over with energy details and never followed up - my panels dramatically under deliver power to even cover 50% of energy needs each month. They knocked the foam insulation off a now exposed pipe on the wall and just didn't care when I called and asked them to fix's it as it's way too high for my comfort level and I don't have a ladder nor should I be responsible for this. Every part of the experience and now 2nd year of owning the system was a mistake I wish I never made. read more

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This is the WORST solar company. Any time I need service I call, email, submit a ticket and get NO response. Once they finish the install, they just ghost you. read more

Very unprofessional. A year later and i'm still waiting for my refund. Nothing but excuses. Very challenging to get someone on the phone. Steer clear of this company. read more

Been waiting for over a year for my roof. I' d like to at least see it before I pass away. Is that what their waiting for? I've got some really nice interior damage now thanks for the present. I feel a year and a half is plenty of time to complete my roof. My number is 5204871917. read more

Subject: Demand for Immediate Refund / Completion of Roofing Work -- $4,500 To Whom It May Concern, I am writing on behalf of my parents regarding the roofing work arranged through your company. On February 2, 2024, my parents paid $4,500 to NERD as a deposit for roof upgrade/repairs. That work has not been provided, and repeated requests for a refund or for the work to be completed have not been honored. Your agency knows who they are, as my mom has called 3-5 days every week. Despite numerous attempts to resolve this directly, your team has repeatedly promised a refund or action that has not been delivered. Your office rarely answers the phone, and messages are not returned. As a result, my parents have continued to experience roof leaks since February 2024, which is causing ongoing damage and distress. My father has cancer and can not be in a home with a leaky roof. We demand one of the following within ten (10) business days of receipt of this letter: A full refund of $4,500, returned by check or electronic transfer to the account details I will provide; or Immediate scheduling and completion of the contracted roofing repairs consistent with the original agreement. If you fail to comply within the stated timeframe, I will pursue all available remedies, including but not limited to: Filing a formal complaint with the appropriate state contractor licensing authority and the Department of Consumer Affairs; Filing a complaint with the Better Business Bureau (BBB) and any applicable consumer protection agencies; Sharing this matter with local consumer advocacy media (e.g., 3 On Your Side and ABC15); and Considering legal action to recover funds and any damages. Please confirm receipt of this message and indicate how you will resolve this matter by contacting me at [your phone number] or [your email address]. If you prefer to issue a refund, please specify the method and expected date of payment. read more

UPDATE---- So it's been nearly a year since we had our solar up and running after they had to remove a whole roof full of panels and reinstall. Last years October bill without solar was 199. This Year with solar it's 522. Such a scam! read more

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Just like the other reviews, going with Nerd Power has been a big mistake. The installation took for ever with little to no communication. Now I am having an issue with the inverter not working and going on three weeks since I called for support and I still have not even had a tech out to diagnose the issue. This delay in service and lack of communication is costing me HUNDREDS of dollars when my equipment should be working the hardest. Nerd Power really needs to work on customer support because no business can last long like this... read more

We noticed our solar panels and system stopped producing electricity about a month ago. We started calling right away. They said they would take care of it and come out to replace a part. They got the part and called twice to schedule, but they canceled both appointments and said they would reschedule. Since then, they haven't answered their phone or returned our calls. This issue has now dragged on for two months. We've already paid off the system, and we're not receiving any of the benefits we were promised. They do not answer their phone calls during business hours, and they don't call you back until they feel like it. Their customer service is severely lacking, especially on the personal side. Based on this experience, I would not recommend NerdPower. I would never use them again. read more

Horrible experience .....my parents contracted them like 6 months ago!!! they got their money from the insurance but havent done ANYTHING!!! you call all their numbers and NO ONE answers!!!! its FRAUD! read more

To this date the service that NERD has provided has been very poor. They are great at collecting your money but after that worst experience ever. It has been several months and they still have not scheduled my roof replacement. I do not recommend this company. read more

They are not at all as they portray themselves, this company is lacking all integrity! once they receive funds from lender you are obsolete and they WILL NOT monitor, repair, or acknowledge your existence or the problems with the trash they install. They have ignored me completely through phone calls, voicemails left, emails left, reviews left, service tickets I've opened on their website. My entire solar system installed by them is non working and I cannot get a response!! I am now stuck with a $40k paperweight attached to my house! The owner gives patronizing apologies and thanks as responses to Google reviews, but as reading the reviews no action or corrective measures are taken to amend or prevent further issues. I should have known better from the very beginning when they sent installers to my house 2x without a ladder!! Learn from my misfortune and run far from these thieves! read more

I would give 0 stars if that was an option. This company has been so hard to deal with. They did a roofing project for our family and it was not done correctly. It needs a new roof so I have been trying to get this done and I never get an update. It has supposedly been escalated but nothing! It has been over a year dealing with them and nothing has been done to fix our issues. We are so disappointed. read more

Roofing company is a scam never installed the roof in the year it was supposed to and it's capable of returning the money that was already given months ago. Terrible communication they will continue to push back the date and then a year later tell you they don't have supplies or people to install. read more

Seen some negative stuff on here but our experience was great. When they could not start in day scheduled, they brought in extra crew got.roof done one day.worked with insurance new roof amazing read more

My Father in law had his roof replaced and he wanted to give them a great review. Little rocky start with the sales guy but they corrected everything great. Thank you read more

They have been absolutely awful to deal with. They are not responsive. They are difficult to deal with. They installed solar panels on a roof which was in no condition to have solar panels installed. I would NOT recommend them to anyone. read more

We recently have issues with solar. The water heater, dryer and other appliances are not getting enough power. We called them to come out and check what's going on with the solar. The solars are under warranty. We scheduled an appointment with them; they did not show up. Took another apointment. Canceled in the last minute; the reason was a technician's family emergency. Scheduled again; no show. It's been a month; and not getting anything fixed. This company should not be in business. read more

It has now been more than a month since I realized that NERD Power destroyed my roof, I had notified them to get it fixed and I am still waiting for results. There has been zero proactive follow up by the destroyers, as the only time I've heard a response back, has been the result of an inquiry. Of those responses, it has been very non-committal statements that they haven't gotten the roofer's proposal back yet, they are still waiting on the roofer to get back to them, the roofer needs to order materials, we should hear something next week, etc. not once was I ever reached out to, for them to let me know that they've truly done anything towards fixing my roof. I am finally at my wits end and have given them the ultimatum to get it fixed within the next week or I would source my own solar installers to remove the panels, a roofer to replace the broken tiles and then the installers to correct all of the shortcomings of the original install. This work would be billed against their contractors bond, and I hope not to need to go that route. I am embarrassed for them that it's gotten to this point, but I have no choice. Update 5/28/21 They scheduled my roof repairs to happen yesterday and today. I took the 2 days off of work to be present while they were here, so I'd be available in case they had any questions, I could personally inspect the roof before the roofer left and before the panels were reinstalled. Over 70 tiles that were broken, were replaced yesterday. There are still another 30 tiles that need replacing. In addition to the above, their roofer only brought 12 (Twelve) tiles to do this work. I had 30 spares left over from my roofing renovation and grabbed another 30 from a nieghbor who was redoing their roof and had extras. Because they didn't plan at all, they didn't have enough tiles to finish the roof. Day 2 of the work, I email NERD power to find out when their subs would be arriving. I was told that since they didn't have enough tiles (enough must mean more than the 12 they brought), that they would have to come back next week. I have no words. 100 broken tiles. I take 2 days off work, and I end up being the only one at my house wanting to get things fixed. Also in this process, they mislabeled my added electrical panel, to where that 2 of the breakers for my home were buried in the solar disconnect breakers. When they shut off my solar to fix my roof, they killed power to 2 parts of my house. Then they left and never came back. When I checked my breakers, all breakers were on. I had to open up the panel, break out my electrical meter and go through the panel until I could find the breakers. read more

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First of all I never leave bad reviews and am a very understanding person. We are current customers and have been for 2 years. But I'm in tears about our solar situation with Nerdpower, we are feeling trapped and pretty devastated honestly. These are the issues we've had and, I hate to say, lies we've been told... 1. Currently have no production for a week now and have not heard back on getting repairs started. 2. Our unit has broken down during the ONLY 2 summers we've had the unit. Costing us hundreds of dollars. 3. It took 6 weeks to fix the first time, even though we were told they had a quick repair turnaround when we purchased. 4. Using solar edge transformers that have a 50/50 fail rate. 5. Were told by salesman, Cygell, that they had a locked in rate with SRP and we would not deal with rate increases.....NOT TRUE, talked to SRP and were practically laughed at. 6. Were told by Cygell that we would get a tax refund, she said "a check".....NOT TRUE, it's a tax credit (very different) 7. We're told by Cygell that they have stock in parts and fix repairs very quickly....NOT TRUE unless you consider 6 weeks quickly in August in this heat 8. Were told by Cygell that we would be refunded FOR ANY ISSUES causing underproduction by over 10% (or something close to that).....NOT TRUE, in fact if it's a manufacturer issue it's not included in this calculation 9. We have communicated our issues and have only talked to one customer service person, Rolando, who is very nice and understanding. No escalation, no concern, feels like nobody cares at all and now I owe $40k to this company and am trapped with these issues. read more

So I am going to post my review again because it did not violate Yelp's guidelines, yet this business is trying to get their negative reviews removed so that their overall score is higher. Below is a copy of the email that I received from Yelp along with the original review. And I will add additional context as this was a first hand experience with the company and I have the Ring Doorbell footage as proof that they came to the door. This is just a sad attempt at getting higher scores instead of focusing on better serving and respecting the community. Additional context: Rep rang the doorbell even though it says sleeping baby, loud dog. Please do not ring door bell. The dog began barking loudly and waking up my baby from their nap. I answered the door and asked what the emergency was. When they said there wasn't an emergency, I asked if they knew how to read and that they had woken up my baby because of this. There was no apology, just straight into their business pitch as if nothing happened. I stopped them and said I was not interested and have a nice day. Then they walked to my neighbors house with a No Soliciting sign and ring their doorbell as well. Email from Yelp: Hello, We're reaching out to let you know that our moderators removed your review of Nerd Power because it wasn't clear that your review described your firsthand experience as a customer of the business. We typically remove reviews that don't focus on the reviewer's firsthand experiences as a customer of the business (such as secondhand experiences, observations from the perspective of a non-customer, or complaints about the business's practices or politics). To learn more, check out our Content Guidelines (https://www.yelp.com/guidelines). Flagged Content: Welp, standard rude door to door people. I understand that you need to sell your product, but when you and your neighbors have no soliciting signs up, DON'T KNOCK or RING DOORBELL! We are not ever interested in whatever you are selling. We are 100% going to say NO because you are already not respecting our wishes. This means that we 100% will not trust you and if I can't trust someone that I will do business with, then I will never do business with them. Stay far away as they are interested in only their business and not what is best for me. Regards, Yelp Support San Francisco, California Yelp Official Blog | https://www.yelpblog.com Yelp Support Center | http://www.yelp-support.com Yelp for Business Owners | https://biz.yelp.com read more

Nerd Power is absolutely amazing! We installed solar at our house and immediately started saving on our power bill, which honestly we could barely afford til we installed these panels. Worth every penny of the incredibly fair price of the system. Brendan Ganch was our rep. and he was simply wonderful. Walked us through the whole thing, did everything he said he would, and was WILDLY helpful when we eventually sold the house and needed info for the new owners. Couldn't possibly recommend Brendan and Nerd Power more! read more

If I could give 0 stars I would. Like most solar companies they showed up at our door offering this wonderful deal on solar. We had been discussing solar for several months and have friends who love theirs (installed by other companies - we should have used one of them). Dallas was a great salesperson who looked at our monthly bills for the last 6 months and promised that we would see our monthly TEP bill drop to "around $30 - $35 a month max," plus the monthly cost of the system (around $140). Since we live in Tucson and our TEP bills can easily be $500/month in the summer we thought it would be a great investment and with the tax rebate we could have it paid off in no time if we just allocated the difference in the current (at that time) TEP bill and our new payment. He drew up plans, then the installers came out and confirmed them, they contacted TEP etc... etc... The installation went well enough, but it took several weeks for them to address a problem with how the system was performing given our house being built in the 1950's. They gave us some kind of wall plug in that was supposed to solve that (no idea if that ever did a single thing), and then we waited for inspections. Once the system was up and going our first bill arrived and it was around $30 dollars and we were SO pleased. THEN each month the bill would go up and up. We contacted Nerd Power who ran a test and told us that we should contact TEP to see if there was something on their end that wasn't working. We did so, and after several calls to them were told that the size of the system we bought wasn't even close to what we needed to offset our monthly usage. We contacted Nerd Power and told them this and they apologized and offered us the solution of buying $14,000 more in solar panels to get us to the right size. WE were, and 3 years later, STILL so angry about the entire thing. My wife made numerous calls to them and even had several calls with their CEO who basically told us that we could only solve it by purchasing more panels and refused to even discount them if we were to choose to do it. We asked them to come remove the panels and they refused as well. So for the last 3 years we pay approximately $375/month to TEP and $190/month to Nerd Power, for an approximate monthly savings of -$165. Our system doesn't even appear to be working properly at this time and I can't get ahold of anyone to come look at it because they just don't respond. I should have known that anyone knocking on our door to sell anything is just a big scam. At this point, we have had several other companies knocking on our door to talk about solar and when we tell them the story they also claim they can fix it! NOPE, NOPE, NOPE... respectfully, get off my lawn! Every chance I get I warn people about Nerd Power and I will do so until I run out of breath. We feel stupid for falling for this, but we will not allow anyone else that we know to ever even want to consider them in the future. If anyone has read this far and knows if there are any lawyers in Tucson that would take this case, let me know! read more

This company drags things out forever! At first I was satisfied but throughout the process they continue to delay and delay. Today I was supposed to have my final inspection with the city after almost 6 months and shocker the company forgot to send someone out!!! So now delayed again to reschedule with the city who is backed up a month!! Do not use this company!!!! read more

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Solicitors knocked on my elderly fathers home. They told him that his home insurance would pay for repairs on his roof. They opened a claim with his home insurance on his behalf without his knowledge. They had him sign a contract on an iPad. The Ring app recorded all of their lies, including one representative jokingly asking the other, "How did I do?" They did not leave a business card. I contacted their customer service and they have not returned my call. When I contacted the home insurance, I was told that they had received similar claims. Be careful they prowl on elderly home owners, they are fraud. read more

The salesman was a bait and switch from a roofing company. Basically made it seem like the only way to get our roof fixed would be to get their solar panels. The salesman , elliott was nice at first but when we weren't interested he became very rude and condescending. Even called us stupid. read more

I would have given Nerd Power 4 stars but the wrap-up of my install has left such a bad taste in my mouth, I am completely over them at this point. As per other reviews, their lack of responsiveness is a SERIOUS issue and a big factor in why I am dropping them down to two stars. I am based in Tucson while Nerd Power has its HQ in Phoenix- this caused most things to be scheduled far out because each step required that their team drive down 2 hours. If I had really understood how small their Tucson presence actually was, I likely would have never hired them. I also found I would need to check in from time to time because I wouldn't hear about what was happening with my install for weeks at points in the process. However, it all would be water under the bridge if my system hadn't been left off for nearly two weeks after the electric company connected the solar to their grid. The final connection was weeks delayed, so I was unfortunately out of town when it happened. However, Nerd Power was notified by my electric company that the system had been connected. I trusted them to get the system powered on in my absence, however, it wasn't until I returned TWO WEEKS LATER that I found the switch was still off and I hadn't even been placed on the schedule for a tech to come out. I ended up having to power the system on myself since a tech couldn't come out for another week. The cherry on top is that after the TENS OF THOUSANDS I spent on this system + install, I am now on the hook with TEP for my house having tapped into their power grid 24/7 for 2 weeks. Meaning I owe them almost an entire month's bill for just 2 weeks of use because the electric use fees increase when you switch to solar (No one told me this part- please do not just go off of what the salesman tell you, call you electric company and confirm everything!) When I raised this with Nerd Power, I really thought they'd at least take the time to respond and listen. Instead, I got told, "what do you expect us to do, your system is already on" followed by an email I sent to another team member that was vaguely "forwarded" to to other team members followed by dead silence. Over it! read more

Samuel Perruccio from Nerd Power (714) 907-3807, has been a great salesman who was not aggressive to push the sale of the solar panels. He provided us with specific details and assured us after he answered a lot of questions before, during, and after the purchase of the panels. He even came over to see the progress and completion of the installation. The crew that installed the panels worked diligently and mastered a great installation. They were very friendly and also answered our questions. We would highly recommend Samuel Perruccio as Nerd Power's representative to sell you Nerd Power solar panels. We were impressed by his knowledge, demeanor, and reliable service that we decided to purchase the solar panels. read more

I would have initially rated this company and my experience with them as five starts, however the post-install support has been excruciatingly disappointing. The process started over a year ago when I first purchased my home. Getting solar installed was at the top of my list and I received quotes from a few companies but due to some circumstances didn't move forward. I was contacted again by NERD Power in late June and I decided to move forward. The sales and install process was great and communication throughout was okay as far as getting timeline updates. After the solar system was energized I noticed it was having DAILY communication failures with the monitoring server over the cellular network. NERD repeatedly brushed aside my concerns and getting in-touch with anybody at the company was difficult to say the least. I decided to let the problem go until recently. I was reading the manufacturers website when I discovered that my Inverter was activated with a known firmware problem and it should have been upgraded. I've now spent the last couple of weeks trying to get NERD to solve the problem and it isn't going well. Nobody answers the phones, only 1 guy seems to inconsistently respond to e-mails. I had been ranting about this company and recommending it to friends however I no longer am. read more

UPDATE: The owner replied to me with more lies. Please read their reviews before you decide to go with them, I did read them and most of them were negative reviews with a one star rating, they will lie thru their teeth to try to get you to use them. He said I was slandering them, is it slander when you tell the consumers exactly what you were told??? I was told that I HAD to finance the system and pay a monthly fee of $79 to Nerdpower and still pay some money to Edison, If I pay for the solar power why do I have to pay Edison or any one anything, if I pay in cash as he said I can't do (the sales man said I had to finance it) they I own the power from my solar panels and should have no electric bill and not pay for any power used after all my solar panels are supposed to generate the power to use in my home or was this another lie? anyway I look at it, this company is selling a bunch of bullshit and trying to scam you. Here is some of the negative review on this page Jean N. 1 star rating This company drags things out forever! At first I was satisfied but throughout the process they continue to delay and delay. Today I was supposed to have my final inspection with the city after almost 6 months and shocker the company forgot to send someone out!!! So now delayed again to reschedule with the city who is backed up a month!! Jason H. 1 star rating Avoid this company at all cost. If you are looking for solar call Your electricity provider 1st for recommendations because this group will drag their feet on the installation, get paperwork wrong "several" times and bill you before the work is completed. Example I signed up for service November of 2021 as of today September 2nd 2022 it's still incomplete and I'm still on the grid paying for electricity and solar power at the same time. The sales team is full of lies stating that I would only have 1 bill going forward once installation is complete, CPS stated their is no way around not getting an electricity bill even with solar. Shady very shady. Looking forward to selling my house now to get out of business with this company they DO NOT tell you the following which you have to find out if they sucker you into buying the panels and you find this out later Sean B.1 star rating It has now been more than a month since I realized that NERD Power destroyed my roof, I had notified them to get it fixed and I am still waiting for results. and there is still more 1 star ratings out of 8 ratings 6 are 1 star 1 is two star and there is one 5 star, they are doing bad on review There has been zero proactive follow up by the destroyers, as the only time One of the main reasons people go solar is to lower their electric bills. The thought is: If your solar panels generate more electricity than your home uses, you wouldn't need any electricity from the utility grid--and that would mean you wouldn't have an electric bill! Right? Unfortunately, that's not how electricity bills work, especially when you consider your daily energy usage habits and required fees from the utility company. This post will explain why you will still have an electric bill after installing solar panels, but also how solar energy can still help you save on your overall energy costs. BEWARE OF THIS COMPANY WHO WILL LIE TO TRY TO GET YOU TO BUY SOLAR PANELS AND THEN NOT TELL YOU ALL THE FACTS AND THEN REPLY WITH EVEN MORE LIES. I saw their booth at the Costa mesa home show and had them come give me an estimate, what got me is that within 2 minutes of walking away from the booth they were already calling me ( seems desperate for business) I thought that was a little odd since it was to quick to call me, had them come out and they were trying to get me to agree that day to sign a contract. I told them I was not going to install at this time and they still tried to pressure me into a contract. now a week later I get another call to set a new appointment to have someone come out and try to push it on me again. WHAT PART OF NO DID THEY NOT UNDERSTAND? They seem to need to get jobs so they are very high pressure on sales and I do not like to be pushed into a expensive job. they told me the job would take months to finish and made all sorts of excuses for the time frame, it does not take long to get a permit or inspection, I had windows installed and had the permit in a few days and once done the inspector was out 3 days later to inspect the window, so them saying it takes months to get permit and longer to get inspector is a flat out lie. they say to save on electric bill, what they don't tell you when they try to scam you is that you still have to pay someone for the power you are using (what the hell? if I have power on my roof why do I have to give Nerd Power almost $80/mo. of my money, would rather keep my roof intact and pay Edison each month) These people are the biggest con artists I have seen. most of the reviews are negative for them on this site read more

Absolutely despise everything about NERD Power. If you must get solar, do your research, and avoid them! I have had NERD Power for 21 months. Average bill during non summer months is $220. Summer is between $300-450. That's with 31 panels on my roof that produce 1.64 mwh. But don't worry, they will always tell you that your electric company is somehow to blame. But hey, doesn't everyone enjoy paying $500-800 a month in electric in AZ? If they come knocking on your done..... don't let them in!!! One star is WAAAAAAY too generous! read more

Nerd Power - July Bill as Proof - Solar Installation Near Me - Scottsdale, Arizona

I DO NOT RECOMMEND. We have had two sales fall through on our home because they can't qualify for the solar. Wish we never had put on in the first place. So if you're looking to sell your home in the future because now we absolutely feel stuck. DONT DO IT. Note* buyer of our home had excellent credit 770 and they still wouldn't approve it. Also a little side note whoever installed it broke numerous tile on our roof when installing. We only notified because it showed up in our inspection right after. read more

Misrepresent company, using fear as a sales tactic. Door to door salesperson showed up acting as an SRP rep with SRP logo on a phamplet to get me on a "new SRP plan" to save money. Continued to ask about how they can get me on the "new SRP plan" because they shut down a power plant in Page, AZ (true) and costs will go up soon (false). I finally said, wait you work for SRP and had to be very pointed to get the truth... Oh, you are a Solar Company trying to act like SRP to gain trust... NOT COOL Nerd Power... not cool read more

Can we all come together and sue this company? They haven't fixed my roof. It's been about 2 years. They delay delay delay and delay. Calling them is annoying as I keep getting the run around. Now my solar isn't producing any power so our bill is high again. I called them to let them know it's my inverter just like many others in here. They say they'll call on a certain day and that call never comes. I have to literally chase this company to get something done. If you're considering solar please shop around. I'm not sure if they're all like this but nerd power has been a horrible experience for my family. Something needs to be done. read more

Buyer beware and read every single detail about your potential solar loan! They just want to make the sale! They don't tell you that the tax incentive the government offers is only on the solar loan that PUTS A LIEN ON YOUR HOUSE! So even if they tell you , Yes you can sell you house, the solar loan is transferable, IT IS NOT! There are two types of solar loans. So do your homework if purchasing and read the fine print and do not take their word. We learned the hard way! Only way to sell our house now is buy paying off a 50k dollar loan. Shame on nerd power for lying. These companies are not regulated by anyone. They can say whatever they want. I do not recommend solar and definitely DO NOT recommend nerd power! read more

TERRIBLE COMPANY!!!!! Nothing but headaches after you get the pitch and sign the contract. They'll convince you that they are on top of things, have all their stuff together and that the entire process will be a breeze. It is a shameful LIE! Their project managers are horrible with communication and will ignore your requests for process updates for weeks on end. They do not know their service areas well enough and there were major issues communicating with the city of what they needed to do in order to move forward with the process. It took literal months to get things up and running when it was a simple fix all along. All they had to do was have a simple conversation with the city but they neglected to do so. I hate this company with a passion. I wish I read the reviews before signing the contract. The good reviews are only from people who have been offered a discount before the installation process begins therefore they actually have no idea how good or bad service will actually be. DO NOT WORK WITH THEM! YOU WILL REGRET IT! read more

I'm in a small 1000sq ft home and keep my heat at 67 and never leave lights on, my monthly electric bill has been $100+ over the winter. I was told by the sales person my electric bill would be nothing in the winter and maybe $8 to $15 in the summer because of AC. Completely lied to. My summer bill was in the $60s. This is NOT WORTH the money. read more

Avoid Nerd Power at all cost. Answer to the Nerd power's answer from my first bad review (see below). Thank you for confirming all along how terrible our experience with you has been. Indeed, you ''only'' changed the inverter twice. Inverter #1 from installation was not working and SRP failed inspection. Inverter #2 lasted 2 weeks which was replaced after having to wait 2 months for the replacement of the same inverter that's inverter #3 which failed after 3 months of use. Now waiting for inverter #4, third inverter failure since we've been operational. A new upgrade inverter was supposed to be installed last time (inverter #3) and they did not, and after calling the support team, they have no intention to upgrade the inverter but simply replace the exact same one which will cause the same issue again. In case you, NERD power, are not aware: ''A very common reason for failure in the solar inverter is faulty installation. If the solar panels are not matched with the inverter capacity, your inverter will not work efficiently. As a rule of thumb, your solar panel capacity should be up to 133% of the inverter capacity.'' and ''The solar inverters on panels usually last between 10-12 years and typically need replacing at least once over the panel's lifetime. The power inverters are crucial for safe and efficient operation of solar panels.'' As far as calling myself the manufacturer, we are not the one buying from them but you are. At this point, we don't think it is an equipment failure but a poor installation that you refuse to come and fix because like support team said over the phone, they would actually have to send an electrician to come and check. First review: Very disappointing experience and we'll not be recommending nerd power to anyone. Signed contract in September 2022. They installed panels late December and were supposed to be operational in January 2023. SRP inspection failed because inverter was not working. Nerd power came relatively quickly to change it and SRP approved everything. Except that 2 weeks later, inverter broke again. The app was not working either and no one informed us we were off grid until we received our first SRP bill a month later. After having to call and inform nerd power of the issue, it took them over a month to get the piece and to come repair. We were told that they would install a more powerful inverter cause it was already the 3rd one they came to install. However, they never upgraded the inverter as we found out 4 months later and inverter broke again. Once again, no one contacted us to let us know we were off grid, again. When calling nerd power, no one knows anything. We were told weeks of wait to even receive the same new piece which is obviously not working. In the meantime, we are being charged $$$ from SRP while solars are not working. We are actually losing money instead of saving money like they promised we would installing solar. Total of month solar being install and supposed to be running 6 months, total of months actually working 3 months. No help or compensation were offered during these months being off grid. read more