Came in an hour before close; employee flat out refused to do a trade in. I walked in the door and…read morehe looked up and said "nope, no more trade ins today" what kind of garbage customer service is that? The stores open, and there's plenty of time; who does this? I'll never come here again. Guess I'll have to buy my PS5 and Xbox S somewhere else

They just missed out on a major sale. I was going there to trade in my old Xbox one and renew my…read morepro power up rewards and get new games for my Xbox one x, but the girl who answered the phone was bitchy. Im a girl myself and worked at gamestop and some girls get this my shit dont stink attitude because they work at Gamestop now and more than likely get hit on all the time. Calm down hunny and work on your customer service skills.

Some geek tried to take my Xbox for $16.95. Apparently it was "defective" because a little piece of…read morerubber was missing from the controller. Don't go to this hell hole. How is this place not closed down yet? I hope it pulls a blockbuster soon. Update: I went to vintage stock and they gave me $40 no questions asked. Go to Vintage Stock not game stop.

I went in to switch my PS4 in for a PS4 Pro and the only issue was that they deemed a small blemish…read moreon my controller as defective, however the representative saw the confused look on my face and still gave me a full value for the trade in. The only issue was I had to keep the old controller. However, this was a great experience still because the representative was very informative and helpful. He made sure that I didn't lose out because of some small rule they had on defective things. The PRO works great and I am a regular customer at this location! I will be going back to talk to this same guy when the Nintendo Switch comes out next month.

I went in to return a game I purchased for my brother that was for the wrong console. When I…read morebrought it in the employee Michael said that the warranty I purchased with the game will not be refunded. When I had asked why he simply stated he "can't do it" I told him I understood he couldn't and asked if he could get a hold of someone who could help with it. He responded with a very loud verbal sigh, as if I was asking him to move a mountain. After contacting the manager and getting the warranty refunded, I puchased a few games. He then accidentally put the wrong game in one of the game cases. He made it seem like my fault, and I was an inconvenience for catching his mistake. The employees attitude is very off putting and uncomfortable. They give off a very lazy and aggressive impression. The selection of retro games is okay, but to avoid a "basic GameStop employee" interaction I would definitely recommend the GameStop in Lee summit over this location.

Wanted to trade in an AppleWatch series 6. Gamestop's website listed a trade-in value of $210. Ok…read more Went to this location and the manager quoted me a price of $60. I asked about the discrepancy and he said this is what the system is telling me. I pulled it up online and showed him what I'm seeing and he basically said sorry. Take it or leave it. He showed no curiosity to find out why there was such a big swing in price. Went to another Gamestop and w/ no hassle got the trade-in value of $210. This new manager really REALLY sucks. Used to be my favorite place to go. NOT any more! F that guy! What a tool!

The girl behind the counter was so stand offish and kept asking me what I was looking for. I told…read moreher I was browsing and she kept asking me for what. Finally after feeling like I'm not even allowed to browse for the product I was looking for, I finally asked if I could preorder a game and was told no. NEVER coming back to this one EVER

Female employee with black hair (didn't catch her name) is seriously so rude that I will no longer…read morebe a patron of GameStop. I was supposed to get this item yesterday, but when I called the store she said "do you want me to get in my car and drive it to you? We close at 8pm, come tomorrow". Okay I wait a day to pick it up. Call the store 4 times to confirm with no answer, so I just go to the store. I tell her I called with no answer and she scoffs, says I called at the wrong time, and just hands me the item. I was spending $200, understand I'm stressed!!

Returned a wireless Xbox controller, used, two days later when it wasn't working correctly (out of…read morethe package) and they refunded all but the 5 dollar "insurance". With prices as high as theirs is for used equipment, I'll save the gas money, and just buy new. So much for trying to recycle and reduce waste. Staff is cold, and not paid enough to give fucks. Maybe take all that money you're making off of bunk used equipment, and pay your staff a few bucks more.. or your repair techs.

Odds are if you're looking at going to Game Stop, you already know what you expect out o the…read moreexperience. I am here to tell you that this location delivers. Want video games? They have them. They have a good stock and have never been out of anything when I've been in. (Granted, I am SO not one of those "wait outside the door the night before a big name game is released" type of guys.) Want to sell video games? They'll take them. Sure you don't get much FOR them, but that's typical. The staff is nerdy, but not aggressively so. In fact, non-aggressive is a good way to explain them altogether. They mention and inform me of all the special deals, but they don't harass me about them like other stores have. They don't try and get me to pre-order every single thing that's coming out. They keep me in the loop as to what is coming up but there are no hard sells. I appreciate that. Additionally, they are always handy with their opinions of which games are worth it and which aren't. So what's negative? Parking. I usually NEVER ding a review on parking, as I hate how car dependent we are here in KC. But it's just bad news here. Right off Westport Rd and Southwest Trafficway and sharing a strip with two incredibly popular restaurants, you can forget about street parking anywhere nearby and the tiny lot is always full. I generally park at Blockbuster across the street. Hopefully they never notice and tow me away. But regardless, the parking woes are not enough to dissuade me from choosing this Game Stop when I want to get my nerd on.

These two stars are for your awesome employees at this store. The manager you just moved from the…read morelocation near k7 is amazing. My friend and I adore her. The lack of the other four is because you need to get these people some AC! It's almost 90 outside and these poor people haven't had working AC in four weeks. Are you kidding me?! Your lucky your staff hasn't up and walked out. I'm mortified.

Noah signed us up for the rewards system and did not mention that it cost 15 dollars. He would not…read moreassist us in getting it back and now we have to call corporate to get the money back that was unrightfully withdrawn from our account. Feeling scammed, do not recommend this location- employees are not helpful and hide the truth to get more people to sign up.

One of the lower quality gamestop I've been to personally, but it was fairly clean and the staff…read morehelped, and it did supply what we needed. I said it was a lower quality, because it was understaffed. There was only one at the register and I'm assuming one in the back. The one at the register would want us to help her, because there was so much stuff, but when it's crowded we did not get the help. The store was fairly clean and kept it "organized" (nothing to keep organized / nothing to get dirty). It had random stuff on shelves with no prices so that did not help. Like I said, they staff helped a lot, like they're supposed to, but occasionally asked what we needed help with or if we did. She knew they were understaffed and she did what she could, which was limited.

had me waiting for a freaking hour just to not trade in a console bc I was missing the controller &…read morehdmi... she could've said that when she saw I only had the Xbox.. on top of that they did not even acknowledge me for the longest. Worst customer service ever. Bald head emo girl

Terrible customer service! My son waited 2 hours for them to ring his stuff up that he brought in…read more I went in to see what the hold up was and was told by the rude young man at the register that they get really busy on weekends. They were not that busy and I do not appreciate snarky brats! Will never come back to this location! Not good business practices at all. Shameful! This happened on Saturday, March 28th in the afternoon,

The "Blind Bags" are full of unwanted VHS and DVD content. I assumed they would be actual movies…read morebut the bag I bought was full of workout videos from the 80s and 90s.

Great employees, well staffed at a busy time! Great selection of music at decent prices…read more It was my first visit and I was surprised to find myself there for over an hour! Fun place!

It's a good store. I wish the trade back cash value was more, I've been to game stores where they…read moreoffer closer to what the game costs. I know they need to make a profit as a retail store. It's kinda ridiculous the prices though. Staff is helpful. 4/5

It's a bookshop & local gift stop rolled into one brick & mortar spot in Shawnee. Locally owned…read morewith a book inventory that rotates fairly frequently, and who doesn't love a good book? Plenty of children's titles, lots of current fiction, and a strong selection of biographies all round out the shop. You can also browse the games & puzzles selections, locally made postcards & prints, and other Kansas City-oriented items. I picked up a fun game of 'Haikubes', a series of cubes with differing words and themes with which to build Japanese poetry. What a find! Parking is easy and browsing is easy. Definitely a vibe of a 'book store' with the space & service. Check it out!

Love this place! They have books for all age ranges and topics. The books are reasonably priced and…read morethe owner was super sweet to me. Helped me find just what i needed.