I was a first time dog boarding customer who used this boarding facility for 2 nights and 3 days…read morefrom Friday to Sunday. I think that for the things they do, $35 a night for boarding is a price that can't be beat. They offer group play or one on one play. Drop off and pick up are easy to navigate. Their location is very close to the Great Wolf lodge. Bryan was happy to show me the kennels upon request, Scott was kind enough to give us some tips on building our dog's confidence, and Gale was professional at all times. The presentation of the facility was clean, bright, and organized. The kennels are indoors with a platform that is attached to the wall. I can tell they spent a lot of time on their website as well, providing a plethora of info for you to indulge in should you have any questions. With that said, I do have some small qualms. I sent my dog's shot records as requested via email but I did not receive a confirmation of the receipt. When I called a couple days before our reservation to double check, I had learned that they did in fact receive my email but my dog did not have all his shot records present when I thought that he did. I was flustered at the thought of driving so far on the day of to potentially just getting rejected because we were missing information. Secondly, my dog definitely didn't use the potty enough. This may not have been at the fault of the trainers considering my guy probably held it in but he had thee longest pee of his life that I've ever seen after I picked him up. Since there's no knowing for sure how often supervision over potty breaks happen, my recommendation for all the first timers would be to not board your anxious dog. Overall we are satisfied with the experience.

Called for a next day dog boarding. Was accepted. They were clear about their rules. Doggie came…read morehome happy. Short notice greatly appreciated. People there were a bonus.

I highly recommend this kennel and training facility. I've boarded my dogs here for the past two…read moreyears with great experiences each time. The kennel is clean, quiet and well run. They have pick up and drop off at set times (9-10 and 4-5) and are always onsite and ready to help when I arrive and leave. I picked up my dogs today - they were clean and happy. Darcie always greets me with a smile and is helpful, friendly and professional. I've also had some training sessions/consultations with Jim before and after buying a dog. He was an excellent resource and gave me guidance without trying to nickel and dime me. After I got my puppy I had a consultation about raising a dog (to avoid behavior problems I've experienced in the past). Jim gives honest advice and is a very straight shooter. I appreciate his directness because at the end of the day I want a dog that is safe and good member of my family.

To Start off, I have never did anything like this before, I was so Nervous, I did it, Dropped Her…read moreoff for a 3 week Basic training, She was just out of Control, But in a fun way. But my Mother inlaw moved in with us, Jim and his Staff were very Confident and did put me at ease, I picked her up and we did a little training session, To show us what's going on with her. Got her home. She's so much better, put her on her bed in the living room while we watch TV or anything. She is just happy to be there on her bed. I have a bed in the shop too. When I need her to stay out of the way. I just put her on the bed and she's happy until I let her go back to playing. Hahahh. Walks on Her lead like a pro. Thanks Jim. If you read this. Lol

They boarded our large dog in the same kennel as our small dog, even though specifically told not…read moretoo. This made our larger dog reactive to small dogs and since have had to rehome our small dog. Devastating truly.

I am MORE than happy with Kira's service! She went above and beyond. I had planned our trip several…read moremonths in advance and she had kept her word in reserving our space for the holidays. We had never boarded our Lola before so we were nervous. Kira allowed me to call often to check on Lola during our trip. She bathed Lola AND even clipped her nails. Lola loved her so if we ever are in need of boarding, Lola will be going to COAL CREEK PET LODGE! THANKS FOR EVERYTHING, KIRA!

We boarded our two little dogs for the first time and they loved it! Highly recommended!…read more Very attentive staff and a spotless facility!

My two dogs love Northwind! They regularly attend the daycare and are often boarded too. The staff…read moretakes such good care of them and my dogs come home puckered out... at least for a few days.

I was a long-time customer of Friendly Grove and trusted them with my dogs for years…read more Unfortunately, that trust was broken after a grooming appointment where one of my doodles came back unable to walk. My husband had to physically carry him out of the vehicle. When I contacted the business, I spoke with Maddy at the front desk, who reassured me that my dog had not sustained an injury while in their care. However, I was not present and was never shown any video footage or documentation to support that claim, which left me with serious concerns about what actually happened. Months later, I received a brief email asking me to update my information in their portal. I responded honestly and shared how unsettled I still felt about the previous incident. Shortly after, a staff member called and said they would be happy to schedule grooming appointments for my dogs since they hadn't been in for a while. However, when I arrived to pick them up, I was told that my dogs were not actually scheduled for grooming but that they "accommodated them anyway." I was then informed that Friendly Grove would no longer be grooming dogs at all. The entire interaction felt incredibly confusing and dismissive, and it came across as though they were simply trying to push us out as customers. They offered a $120 credit for that service and essentially told us to find another groomer. My dogs had been going there for years, and $120 doesn't even cover the cost of a single grooming service. After years of loyalty, the lack of transparency, accountability, and communication was extremely disappointing. I expected far better treatment from a place we trusted with our pets for so long.

I have taken my girl, Tilly, to Friendly Grove many times. She has spent time at the daycare,…read moreovernight stays and she has been groomed at Friendly Grove. I have not been disappointed at all. Friendly Grove is very clean, the staff have always been nice to work with, and Tilly comes home tired when she has a day of play. I would recommend Friendly Grove to anyone looking for a place to leave your canine family member.

They are no longer in business their recording will tell you that they are not in business for dog…read moreboarding anymore.

I had really been stressing... I have an amazing pup that I love to bits and pieces but I also…read morehave an upcoming trip, that for the first time, doesn't include her. I considered a ton of possibilities but none just felt "right". I saw Paws & Stay mentioned on a friends Facebook post so decided to start asking questions. This is it guys ~ this is the place all we wished and dreamed of finding for our little bundles of joy. From my first texts back and forth with Kyle, one of the owners, I was pretty darn certain I'd found the answer to my need. Today's visit proved I didn't need to look any further. What a great experience, beginning to the end and my Stella came home relaxed and happy. Here's her review of her day. Chronicles of Stella ~ do you remember your very first day of school? Well, I do because it happened TODAY!!! Mom called it Day Care but I stayed there without Her, I made lots of new friends, I learned "stuff" , took a mid-day nap and most important... I had fun. Wow, oh wow, oh wow did I have fun. Oh and then... get ready for this... I rode the shuttle bus home . That certainly sounds like school to me. Ohhhhhh, in addition, I got my picture taken and at the end of the day, I got a report card. Just amazingly wonderful!

We have brought our dogs to Freedom Acres Kennels twice and it was a wonderful experience! We have…read morespoiled dogs and they were well fed and happy when we got back from our vacation. We were gone for a week each time. We would not board our dogs with anyone else :)

we needed a good home for our rescue buddy while we took a trip to celebrate our wedding…read moreanniversary. Jessica impressed me early on. Her sense of care to create a safe place for our beloved family member was inviting. After meeting and having a test run I was glad I found this lovely place. Especially glad I could support a fell vetera's business. I fully recommend Freedom Acres if you're looking for a safe space for your loved ones.

All of a sudden my 4 yr old Siamese tom acted like his back leg was broken. I called the vet…read moreclinic, emergency care. We were in a room in one hour from leaving the house. I explained Bandera's fear of people. (He has a bullet in him). The nurse said not a problem, we have a cat whisperer. She had him in his back with her fingernails under his chin in minutes. Submission. Turns out he had fang punctures from tom cat fighting. Thank you doctor and staff. You loved on my cat.

They take good care of my giant , Karhu. He's a spoiled dog with a routine they ate willing to…read morework with for treats, etc. Clean facility. Caring people Happy dogs.

Terrible service They never pick up the phone…read more Their website is a mess, not user-friendly Staff was very rude

We tried a couple other local kennels before Sylvan, so we have comparison experience…read more No kennels come close to Sylvan. My dog doesn't have the best manners - but they see him for the big love that he is. They smile as big as he does when they see each other. They remember tiny details about his silly personality quirks. (Usually just seeing him once a year for a few days) They care for all of his needs and bring him so much joy. The first time they even texted details about his day to help us feel more comfortable leaving him at a new place. Every time he comes home from Sylvan, we can tell he misses all the friends he made at the kennel - human and other dog friends. Honestly, we would never consider taking him anywhere else at this point. Pro tip - the grooming and nail trimming service is worth every penny - and such a reasonable cost.

Very poor communication, no one ever answer's the phone , almost impossible to talk to someone,…read more almost missed my plane because of it . They say they eed the dogs at 7 , when i picked up my dog they told me he already had dinner and i was there at 3 ? I was told i could drop him off at 7 and no one was there so idk how they feed the dogs at 7 , it probably more like 8am and 2pm feeding schedule idk olay whatever, so they go to get my dog so we could go home and he is soaking wet , yeah it was raining i get it but did he have somewhere to get out the rain , I've known my dog for 9 years and he wont go off the porch if its raining lol so there is that , and with the daily reports they say he was friendly and wanted loves and cuddles and petting lmao . For 9 years he dont ever want cuddles or pets , hes a fetch driven dog 24hr a day i highly doubt, he wanna love and cuddles and pets. Anyway the communication, the feeding and their daily reports.\nHave a bad taste for my mouth.I will try somewhere else next time

I have boarded my two dogs prior to their 5 night stay in November 2024. The stays have been fine,…read morebut two days after I picked them up on 11-5-2024 they both started coughing. It was horrendous coughing and coughing up phleg. I had to take them both to an emergency vet clinic because my regular vet had no openings. Yes, they had Kennel cough and they needed two prescriptions each. This vet visit was more than the dogs visit at the kennel. I called the kennel and reported my dogs were sick, and in a voice that didn't sound to sorry, told me we're sorry and no other dogs have been sick. My dogs are in a fenced acre yard and were near no other dogs. This kennel has lost my business.