Very organised and very busy. Lots of cars but the team made everything run smoothly. Pointed to a spot scanned the QR code in my spot, attendant confirmed my name and code. They brought out my things and put them in the trunk. 5 min. Max! read more

The quality control is absolutely insane! Making a complaint doesn't work and driving 60+ miles one way to return a $9 item isn't worth it! I bought the fan listed and the other pics are what I got! Needless to say it's in the trash and three strikes and you're out! Bye bye Nellis, won't miss you! As a business practice, knowingly misleading the public about the quality of a product is pretty shameful. Especially when the reviews are overwhelmingly pointing out the same issues with poor quality, and your response is apparently to turn around and resell that same product to someone else. So instead of addressing the quality concerns, you simply pass the problem along to the next customer and hope they don't notice? That's certainly one way to run a business. Honestly, if this is how you choose to do business, you've made your priorities pretty clear. Congratulations -- that's really classy. read more

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If you have a lot of patience and fuel to waste go no further than Nellis. Yes, there are times that you can snag a good deal but I can also say without exaggeration that you will be going back to return the items that you won a little over half the time. They are terrible at checking items to make sure that they are not broken or defective. It's very annoying having to waste fuel to make up for their lack of quality controls. Within the last two weeks I have contacted their customer service via email and in person about two separate items that I won and had to take back due to defects and mislabeling only to see those items go right back up for auction without any changes to the description letting people know that they don't work! What the hell is the problem here? They just don't seem to care even if you tell them in person that an item is broken you will see your return go back up for auction the next day. You guys are going to lose your customer base with this type of behavior. What are you thinking? I have added the responses so you can see for yourself how little this business cares about what they are doing. read more

Nellis Auction - Their reply after my review and the back and forth. - Auction Houses Near Me - Phoenix, Arizona

Extremely Disappointing Experience - Two Items, Nothing to Show for It On September 25th, I won two items at Nellis Auctions for a total of $317.57. The first was a stereo purchased for $250, and the second was a replacement grill for our gas range. Both items were listed as new in box, with no damage, no assembly required, and all parts included. When I arrived for pickup, I checked in and confirmed that I was there for both items. They brought out the grill and told me they would be right back with the stereo. Fifteen minutes later, someone came out and asked if I had checked in. I explained that I was still waiting for my second item. Another 10 minutes passed before the "manager" finally came out and informed me that the stereo was lost. Considering the stereo was valued at $1,299 new, I find it hard to believe that an item of that value could simply disappear. I showed them that I had already paid for both items and was told I should receive a refund by the end of the day. After a 30-minute drive home, I opened the box containing the range grill, only to discover that it was broken into four pieces. So, to recap: I spent $317.57 and approximately two hours of my time, only to end up with nothing. I can drive back to the warehouse to return the broken grill, but wasting more time and gas to recover $3.77 is ridiculous. I have purchased multiple items from Nellis Auctions in the past without any issues, which makes this experience all the more disappointing. However, between the missing stereo, the wasted time at pickup, and the broken item that was advertised as new, this experience has completely turned me off to the site. I understand that things can go wrong, but this level of disorganization and the condition of the merchandise are unacceptable. Nellis Auctions has lost a customer over what should have been a straightforward transaction. read more

When shopping online and picking up from this location, plan accordingly or just plan for traffic!!! A lot of the traffic for pickup or return can go all the way back to Buckeye Road. Definitely try to avoid Fridays as my last 2 trips were extremely long lines of car. Despite the traffic, when you do get in the lot and park, the staff is always friendly and they work really hard to get your items to you quickly. I have yet to have any issues with picking up or returning. Nellis return process is also easy so if you get something and need to return, it's no issue to do online. Just time it when you're picking something else up, or do like me and a few others, group pickup... just provide their phone and names or have them add your name to the order. read more

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Been bargaining here for years now, and lately I feel like there item inspections have been horrible, items will have 5 stars and say new but when receiving the item they are are used and broken read more

Arrived Aug 31st at1145 and waited for 15 minutes, Parked at number 5 driving a white scion, Customers were being checked in as they drove in the parking lot, I approached a white female with a tattoo on each leg, "Why are you not helping me, all these people are helped but me" " Your not the only customer here" Yes I'm the only customer that hasn't been helped" She gave me a attitude like you wouldn't believe, I come to this store 2 times a week, Mulit million business that can't check people in properly, This store is hit or miss not like the Mesa store, Please review your cameras, Very disappointed in the employees conduct,. Sorry I call it like it is, Keeping it real read more

Addictive personalities who love great savings beware. I've gotten some amazing items here, I've Won & I've also lost. That said, a leather backgammon set, lights, bathroom accessories like tp holders. Memory foam leg support, grab handles, a 3 port usb charger,Logitech wireless keyboard, scrubbers , a 20 pack of fabulous drawer pulls, a beautiful wood dog ramp that my kids snapped up so fast I was shocked. So they have a huge varied catalog of products. Watch where the product is located. Be prepared to be delighted by the efficiency their team outside manages their parking lot & quickly delivering your auction wins. P.S. down load their app it works better than scrolling their url. Cheers read more

stopped shopping here because I've had several items come damaged or missing pieces and it's not worth the drive to return anything. Second reason is because on the site they decided for whatever unhelpful reason to stop posting sizes of clothes and shoes! like who's going to bid on that? read more

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My first time using "nellis auction" and most likely my last. A friend told me about so i decided to try it. As a first time user they gave me a10$ store credit. I was looking for a "fandelier", they had one listed as new. so i put in my max bid. I won. when picking up the item the worker advised me to "check your item now because the site lists items as new when they are used don't work or missing parts". Hard to check a ceiling fan when you need to assemble it.They also informed me about the return policy of 7 days. At home and assembling the fan it didn't work and the parts showed it had been used. Listed as New? I just found the same fan on temu. Yes it costs a little more but it is new, delivered to my door and a year warranty. I value my time and resources. I won't be trying the "nellis" prediction auctions again. read more

THIS IS AN ABSOLUTE RIP OFF!! This is an absolute rip-off designed to trick you into overbidding. A $100 item shouldn't cost over $125. Stop letting this company blindly pick your pocket and spread the word so people see exactly how they are getting scammed!! read more

Nellis Auction - Auction Houses Near Me - Phoenix, Arizona

Fraud. Misleading product description. Bait and switch. Scam. That's exactly how you'd feel bidding and winning a 5-star brand new product with no damage and missing parts based on their extensive Quality Review only to find the exact opposite. Just check all the complaints online with Better Business Bureau and AG. It's bad! It has long list of complaints. It hasn't improved or changed. read more

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I used to love Nellis and was a long‑time 5‑star supporter, but having the combined Mesa and Phoenix sites has made the platform almost unusable. I constantly get "too many people" error messages, especially in the evenings when I actually have time to bid. I save items in the morning and plan to bid later, but now I can't even get on the site when it matters. After missing out on multiple items because of these errors, I'm dropping my rating from 5 stars to 2 stars. Please fix the site or separate Mesa & Phoenix so not so many people are on at the same time. Loyal customers shouldn't be locked out. Now for the staff they get 5-stars! read more

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My experience is that you have about a 50/50 chance of inaccurate description. Not new when it is listed as new. Broken but not mentioned. Just beware, especially when you have to drive across town to get it and then back to return the item. That eats up any savings you may get. read more

Complete misrepresentation of the truth. Large percentage of items are broken, half full, missing parts, non-functional but they list them as new 5 star. They reply with cut and paste templates and have ZERO concern about wasting your time and money driving to pick up items they lied about. Save your time money and efforts. Go somewhere else where they value their customers and have integrity. Here's a classic description from the ignorant Nellis lazy incompetents. Description says statue has broken leg but they list it as new, 5 star, no damage, functional. And this is one of their better efforts. Usually they don't identify the damage. https://nellisauction.com/p/Hi-Line-Gift-Ltd-Sitting-Doberman-Pinscher-Dog-Statue-ONE-LEG-IS/114514764 read more

Nellis Auction - Auction Houses Near Me - Phoenix, Arizona

I love Nellis Auction and treat it like a thrifting treasure hunt. I've gotten amazing things for a fraction of the retail cost, and I'm reducing waste by using what others have already purchased. Pickups are a breeze, they really have their system down. The only thing I'd caution is to check your items immediately bc I have received some incorrect items as well as some broken or defective ones. The good thing is they allow returns within 7 days, which is amazing. You just need to be diligent about quality checking. Overall, I recommend this place to everyone! Thank you to everyone who helps the operation run! read more

Be careful, as they consistently misrepresent the products they sale. They call it a mis-discription which means they didn't thoroughly inspect the item they sold. If you don't inspect it within 7 days your screwed. Bought a camp kitchen that they stated "no missing parts" . But it required assembly and when I had the opportunity to get to it discovered it was missing parts. And they said too bad missed the 7 day return window. Typically I do check the items before I leave the parking lot but as I said it required assembly so it wasn't possible with this item. But this was not the first time they "misdescribed" items 3 out of the last 5 items I've purchased was not as they stated. So be careful, I suggest you dump it all out in the parking lot and check before you leave. They don't take care of their customers. read more

Nellis Auction - Item purchased - Auction Houses Near Me - Phoenix, Arizona

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Returns take too long. You sit and wait forever just to do a return. There is usually only 1 person doing it. In mesa - all the staff take returns. Much more efficient read more

The good, you can find good bargains if you pay attention. The employees are always trying their best, even in the extreme Phoenix heat. The bad - I generally schedule PU for 9:30am and it's been quick and easy. Today and the last time I went in the afternoon, the line for cars waiting to get in was stretched all the way to Buckeye, and backed up on the road, effecting semi's driving east bound since there isn't a right hand turn lane to go south on 40th Ave. Also, folks traveling west on Buckeye waiting from the left hand turn lane were 15 or more cars deep. It's a serious accident waiting yo happen and will likely be addressed by Phoenix Police. It took me 15 min to get off Buckeye and into a parking spot, then another 10 for someone to actually check me in. And I had to get out of my vehicle to find someone to check me in. Pretty frustrating. read more

Was very excited about my purchases until I received them. Bought a fryer that said no parts were missing, the power cord is missing. I saw a power cord in the box but I didn't set the fryer fully up. It was day 7 when I discovered this, I emailed them, according to them it's my fault for not doing their paid employees job and that they can write whatever description they want to get me to pay for the product and have 0 accountability because within 7 days I can return it. This was my first purchase, so I now will not EVER be a customer again and I'm also reporting it as fraud since I have it in writing that they know the description was inaccurate and that they didn't really check. read more

Nellis Auction - This is the email response you receive copy and pasted over and over - Auction Houses Near Me - Phoenix, Arizona

A Smooth and Worthwhile Auction Experience! Nellis Auction knows how to keep things moving! The staff is quick, efficient, and always ready to help, making the whole process--from pickup to returns--simple and stress-free. Traffic flows smoothly with their guidance, and the pickup hours (7am-5:45pm) are super convenient. Best of all? The deals are unbeatable. Whether you're a seasoned bidder or just browsing, Nellis makes every visit a win! read more

Nellis Auction - Nellis Auction - Auction Houses Near Me - Phoenix, Arizona

The service is amazing... they always have the orders ready to be picked up and the staff provide excellent customer service. Minimum waiting times possible. I totally recommend them to my friends to download their app and start shopping. 10 out of 10!!! read more

You choose and item to bid on which is promoted as a complete item you win it and it has parts missing well Nellis doesn't care they say return it why have it and promote it as a complete item to waste your time I would avoid Nellis at all cost total waste of time read more

If you have the time to fully inspect every single item on the spot at pickup, it'll save you time and gas on returns. Buy knowing NOTHING IS NEW, despite saying it is, despite only selecting 5 stars in the filter items have been in peoples home either used or they pull something they need from the item and return it stating "new" so you're left without a major part needed. Absolutely don't buy items like makeup, toothbrushes water picks, cooking stuff, nothing you'll use if a stranger has had it in their home. Inspection should include broken seals, chargers, hoses, accessories to items (like vacuums). If you would shop at goodwill or garage sales this isn't a place for you. I purchased 13 five star "new" items and over half were used and/or missing pieces. :( if you the patience of a saint, time, gas to spare then feel free to make your own conclusion. read more

Nellis Auction - This was pictured from the front on their site but one received I saw it too was open. - Auction Houses Near Me - Phoenix, Arizona

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It's a great concept but the line at this location is LONG. Through the street to the complex and overflowing onto the main road. Traffic coming from both directions. Can take more than 20 minutes to get to the front gate from the main road. Make sure you have lots of time to do your pick up/ return. read more

My best friend mentioned this website to me so I had to try it! I was skeptical from the reviews but also you have to understand what you're getting yourself into. The website was easy to navigate and so was the bidding. It's nice they alert you if somebody else put a bid. The actual pick up process was super easy and efficient! I was in and out in 2 minutes (without having to leave my car). The staff was friendly. Only downside for me personally is it's far (which isn't there fault) and my product said it was brand new but the box was opened so not actually sure if it was new. Also be sure to add $2-$3 extra on whatever price you bid for taxes and such! I think this would be worth it if you get multiple items not just one like I did (unless you live super close to one of their buildings). Overall a good experience and cool concept! read more

I am a regular with Nellis. I live in the east Valley so the Mesa Nellis is right up the street from my house. Sometimes I get items that are at the Phoenix Nellis which is a 47 mile journey. Caliber of Customer Service at the Phoenix Nellis is less friendly and the weight is always very long, at least 5-13 minutes. Not in love with this location. read more

Nellis Auction - Building - Auction Houses Near Me - Phoenix, Arizona

I Bought a lot with 3 packs of pokemon cards and the packs came opened, This was not in the description! Theft from within auction, potentially, I wouldn't have Bought them at 36 bucks plus 15% fee if this was in the description read more

Sold me a mini trampoline listed as all pieces included and is missing the frame and the trampoline

The set-up was absolutely great you park in a Numbered spot one of their employees greets you asks for your information (you don't even have to get out of the car) then 5 minutes later they bring your items out to you. I will be back. read more

When item descriptions are not correct and are missing pieces they just make you return it. No solution is ever made, and they'll just sell it to somebody else would not recommend this company. They tell you one thing and do another. read more

Won auctions for a few good things. I arrived about 10 mins into my appointment window. Lots of activity, lots of people getting their stuff and leaving. One hour later I still haven't gotten my order. I have given my phone number at least 4 times now to three different people who go in to look for it. Then 10 mins later I see the person taking items out for someone else. I'm told the manager is looking for my order now. Maybe I should have ordered something large and difficult to misplace? Seems like my items are lost. I'm assuming I just got unlucky so far. read more

I'm really disappointed in Nellis Auction. They don't accurately mark their items, even labeling broken products as 5-star quality. I go out of my way to only bid on 5-star items because I live far away and can only make the trip once a week. I try to avoid returns, but I've ended up with defective items multiple times. Today, my return wasn't accepted because I arrived a little late, despite the fact that the item shouldn't have needed to be returned if it had been properly rated in the first place. It's frustrating and feels unfair, especially for someone making a long trip. Nellis needs to either be more honest and take closer look with their item ratings or be more flexible with their return policy for customers. Simple!! I no longer trust that a 5-star rating means the item is in good condition. read more

Nellis Auction - Weekly haul to Nellis - Auction Houses Near Me - Phoenix, Arizona

Excelente servicio! Muy rápidos para entregarme mis productos cada vez que he ido. La mayor parte de los productos que venden son de buena calidad, completos y funcionales, solo he tenido 2 ocasiones que me ha salido un producto dañado y otro que no venía en la caja lo que decía la publicación. Pero por todo lo demás mi casa está llena de productos de aquí Gracias Nellis Auction por traer los mejores productos a Phoenix. Dios los bendiga con mucho éxito en este año nuevo! read more

Nellis Auction - 3 cajas de nellis auction - Auction Houses Near Me - Phoenix, Arizona

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Auction postings are getting really bad vs the item you receive Not the size posted or broken or I've even picked up straight up garbage shoved in a bag. So they say easy returns but when you do return they take the item and don't process the return until like a week later holding your funds they falsely advertised to take. I was a frequent bidder but this is getting stupid now. read more

I guess I have the worst luck with the items I bid on. I only purchase items with the highest ratings, NEW, and pay close attention to the descriptions provided pertaining to the condition of the item. I purchased a set of TV trays. The one on top was in perfect condition, but every other one had damage to the surface and one even had a leg snapped in half. The Styrofoam pieces were still in place with the protective wrap as well. Only had to put the stand together. Not happy. I also purchased a water fountain for my patio. Same thing, Styrofoam in all the right places with everything neatly packed. When I finally was able to get ready for using it, total disappointment. The top to the piece had so much of it broken off, it will not be able to sit on the fountain and be displayed. The entire base had all the broken pieces everywhere. A total disaster of a mess to clean up before I even attempt to see if the water pump even works. I am so pissed off with how careless the people who create these listings are. I will NEVER use this company again...it's not worth the hassle just to save a few bucks. I will just stick to purchasing new, from a reputable company that has an actual return policy that doesn't leave you with your hand down your pants! read more

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The employees are obviously leaving these reviews. Either that or they get unsuspecting customers who don't have a clue on what they're actually doing there to leave these 5 star reviews. Because in less than 24 hours, I tried bidding and the website is continuously shutting down as the bids get close to ending? So I wrote 2 tickets. No response. I actually won a bid before it started to shut down constantly but I'll be canceling that! I wanted to pick all of my items up at once. I will not be going for a measly seat cover when this company is horrible with communication and seems to be a scam and they're ripping folks off according to all of these other reviews. I just want my lil $4 back for the seat cover and I'll never use this website ever again. I'd rather go to Amazon! read more

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Fantastic operations over at Nellis. The website works great each and every time when placing bids, paying, etc. Pickup is a breeze. It's super quick and the staff are friendly. read more

I have found incredible deals. The website is user friendly. The organized pickup is highly efficient. I have decorated 50% of my home from items purchased there. read more

Apparently they recycle pictures and assign them to items even though they are not the same item on the listing. I bought a printer missing all of its cartridges even though the listing showed them. Furthermore the description stated no missing parts. Returning is a pain. read more

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