Very frustrated. I used to love this place but the past 4-5 times ive received items that were damaged, broken or missing peices. It is a pain to drive from Surprise to return. All items that were damaged, missing prices etc were marked NEW undamaged and 5 stars. Im about done. read more

When shopping online and picking up from this location, plan accordingly or just plan for traffic!!! A lot of the traffic for pickup or return can go all the way back to Buckeye Road. Definitely try to avoid Fridays as my last 2 trips were extremely long lines of car. Despite the traffic, when you do get in the lot and park, the staff is always friendly and they work really hard to get your items to you quickly. I have yet to have any issues with picking up or returning. Nellis return process is also easy so if you get something and need to return, it's no issue to do online. Just time it when you're picking something else up, or do like me and a few others, group pickup... just provide their phone and names or have them add your name to the order. read more

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Fraud. Misleading product description. Bait and switch. Scam. That's exactly how you'd feel bidding and winning a 5-star brand new product with no damage and missing parts based on their extensive Quality Review only to find the exact opposite. Just check all the complaints online with Better Business Bureau and AG. It's bad! It has long list of complaints. It hasn't improved or changed. read more

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Addictive personalities who love great savings beware. I've gotten some amazing items here, I've Won & I've also lost. That said, a leather backgammon set, lights, bathroom accessories like tp holders. Memory foam leg support, grab handles, a 3 port usb charger,Logitech wireless keyboard, scrubbers , a 20 pack of fabulous drawer pulls, a beautiful wood dog ramp that my kids snapped up so fast I was shocked. So they have a huge varied catalog of products. Watch where the product is located. Be prepared to be delighted by the efficiency their team outside manages their parking lot & quickly delivering your auction wins. P.S. down load their app it works better than scrolling their url. Cheers read more

I used to love Nellis and was a long‑time 5‑star supporter, but having the combined Mesa and Phoenix sites has made the platform almost unusable. I constantly get "too many people" error messages, especially in the evenings when I actually have time to bid. I save items in the morning and plan to bid later, but now I can't even get on the site when it matters. After missing out on multiple items because of these errors, I'm dropping my rating from 5 stars to 2 stars. Please fix the site or separate Mesa & Phoenix so not so many people are on at the same time. Loyal customers shouldn't be locked out. Now for the staff they get 5-stars! read more

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I Bought a lot with 3 packs of pokemon cards and the packs came opened, This was not in the description! Theft from within auction, potentially, I wouldn't have Bought them at 36 bucks plus 15% fee if this was in the description read more

Be careful, as they consistently misrepresent the products they sale. They call it a mis-discription which means they didn't thoroughly inspect the item they sold. If you don't inspect it within 7 days your screwed. Bought a camp kitchen that they stated "no missing parts" . But it required assembly and when I had the opportunity to get to it discovered it was missing parts. And they said too bad missed the 7 day return window. Typically I do check the items before I leave the parking lot but as I said it required assembly so it wasn't possible with this item. But this was not the first time they "misdescribed" items 3 out of the last 5 items I've purchased was not as they stated. So be careful, I suggest you dump it all out in the parking lot and check before you leave. They don't take care of their customers. read more

Nellis Auction - Item purchased - Auction Houses Near Me - Phoenix, Arizona

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I love Nellis Auction and treat it like a thrifting treasure hunt. I've gotten amazing things for a fraction of the retail cost, and I'm reducing waste by using what others have already purchased. Pickups are a breeze, they really have their system down. The only thing I'd caution is to check your items immediately bc I have received some incorrect items as well as some broken or defective ones. The good thing is they allow returns within 7 days, which is amazing. You just need to be diligent about quality checking. Overall, I recommend this place to everyone! Thank you to everyone who helps the operation run! read more

The set-up was absolutely great you park in a Numbered spot one of their employees greets you asks for your information (you don't even have to get out of the car) then 5 minutes later they bring your items out to you. I will be back. read more

Was very excited about my purchases until I received them. Bought a fryer that said no parts were missing, the power cord is missing. I saw a power cord in the box but I didn't set the fryer fully up. It was day 7 when I discovered this, I emailed them, according to them it's my fault for not doing their paid employees job and that they can write whatever description they want to get me to pay for the product and have 0 accountability because within 7 days I can return it. This was my first purchase, so I now will not EVER be a customer again and I'm also reporting it as fraud since I have it in writing that they know the description was inaccurate and that they didn't really check. read more

Nellis Auction - This is the email response you receive copy and pasted over and over - Auction Houses Near Me - Phoenix, Arizona

Sold me a mini trampoline listed as all pieces included and is missing the frame and the trampoline

A Smooth and Worthwhile Auction Experience! Nellis Auction knows how to keep things moving! The staff is quick, efficient, and always ready to help, making the whole process--from pickup to returns--simple and stress-free. Traffic flows smoothly with their guidance, and the pickup hours (7am-5:45pm) are super convenient. Best of all? The deals are unbeatable. Whether you're a seasoned bidder or just browsing, Nellis makes every visit a win! read more

Nellis Auction - Nellis Auction - Auction Houses Near Me - Phoenix, Arizona

If you have the time to fully inspect every single item on the spot at pickup, it'll save you time and gas on returns. Buy knowing NOTHING IS NEW, despite saying it is, despite only selecting 5 stars in the filter items have been in peoples home either used or they pull something they need from the item and return it stating "new" so you're left without a major part needed. Absolutely don't buy items like makeup, toothbrushes water picks, cooking stuff, nothing you'll use if a stranger has had it in their home. Inspection should include broken seals, chargers, hoses, accessories to items (like vacuums). If you would shop at goodwill or garage sales this isn't a place for you. I purchased 13 five star "new" items and over half were used and/or missing pieces. :( if you the patience of a saint, time, gas to spare then feel free to make your own conclusion. read more

Nellis Auction - This was pictured from the front on their site but one received I saw it too was open. - Auction Houses Near Me - Phoenix, Arizona

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It's a great concept but the line at this location is LONG. Through the street to the complex and overflowing onto the main road. Traffic coming from both directions. Can take more than 20 minutes to get to the front gate from the main road. Make sure you have lots of time to do your pick up/ return. read more

My best friend mentioned this website to me so I had to try it! I was skeptical from the reviews but also you have to understand what you're getting yourself into. The website was easy to navigate and so was the bidding. It's nice they alert you if somebody else put a bid. The actual pick up process was super easy and efficient! I was in and out in 2 minutes (without having to leave my car). The staff was friendly. Only downside for me personally is it's far (which isn't there fault) and my product said it was brand new but the box was opened so not actually sure if it was new. Also be sure to add $2-$3 extra on whatever price you bid for taxes and such! I think this would be worth it if you get multiple items not just one like I did (unless you live super close to one of their buildings). Overall a good experience and cool concept! read more

Horrible customer service I am having issue logging to my account no one is able to fix the issue they just saying reset your password

I am a regular with Nellis. I live in the east Valley so the Mesa Nellis is right up the street from my house. Sometimes I get items that are at the Phoenix Nellis which is a 47 mile journey. Caliber of Customer Service at the Phoenix Nellis is less friendly and the weight is always very long, at least 5-13 minutes. Not in love with this location. read more

Nellis Auction - Building - Auction Houses Near Me - Phoenix, Arizona

Received multiple items that were not what was pictured, or wrong color, or wrong size, or missing pieces regardless that Nellis stated the item was reviewed and verified as accurate. Nellis does NOT review items accurately. They only give 7 days for you to review and return the product so make sure you double check your entire order at pickup or be prepared to make another trip to return. This sucks when you buy furniture that needs to be assembled because you're not sure what's missing until you've started unpacking, unwrapping, and assembling. read more

Won auctions for a few good things. I arrived about 10 mins into my appointment window. Lots of activity, lots of people getting their stuff and leaving. One hour later I still haven't gotten my order. I have given my phone number at least 4 times now to three different people who go in to look for it. Then 10 mins later I see the person taking items out for someone else. I'm told the manager is looking for my order now. Maybe I should have ordered something large and difficult to misplace? Seems like my items are lost. I'm assuming I just got unlucky so far. read more

Item description was inaccurate. It stated no parts missing but missing the knob to keep the monitor up and the display only says hello and will not let you set it up to work out. Very disappointing experience. Item is heavy and cumbersome to move waste of time and gas to return. read more

Me &' my wife have ordered many products &' they either come with broken parts or missing parts. I tried giving them the benefit of the doubt but i got let down. read more

I bought an item listed as "new and fictional" and when I picked it up I received "used and broken" $50 in the trash

I'm really disappointed in Nellis Auction. They don't accurately mark their items, even labeling broken products as 5-star quality. I go out of my way to only bid on 5-star items because I live far away and can only make the trip once a week. I try to avoid returns, but I've ended up with defective items multiple times. Today, my return wasn't accepted because I arrived a little late, despite the fact that the item shouldn't have needed to be returned if it had been properly rated in the first place. It's frustrating and feels unfair, especially for someone making a long trip. Nellis needs to either be more honest and take closer look with their item ratings or be more flexible with their return policy for customers. Simple!! I no longer trust that a 5-star rating means the item is in good condition. read more

Nellis Auction - Weekly haul to Nellis - Auction Houses Near Me - Phoenix, Arizona

I have enjoyed the items I've gotten from Nellis for the most part fairly smoothly but if you have a problem you cannot reach a human being you are just stuck electronically and if you can't get through too bad. read more

horrible horrible horrible! don't waste your time. if and when the website works and lets you bid or check your bids the great majority of item descriptions are completely misleading. wether it's 5 star, brand new, nothing broken, nothing missing you get home and the item is broken, or it is missing something, ior it is dirty and completely useles. TRASH! This auction house has turned into a scam Real scam. They also don't refund in a timely matter or the return amount is wrong. I've had a few good items In the past but the last several months I've had horrible experiences. I don't recommend read more

Excelente servicio! Muy rápidos para entregarme mis productos cada vez que he ido. La mayor parte de los productos que venden son de buena calidad, completos y funcionales, solo he tenido 2 ocasiones que me ha salido un producto dañado y otro que no venía en la caja lo que decía la publicación. Pero por todo lo demás mi casa está llena de productos de aquí Gracias Nellis Auction por traer los mejores productos a Phoenix. Dios los bendiga con mucho éxito en este año nuevo! read more

Nellis Auction - 3 cajas de nellis auction - Auction Houses Near Me - Phoenix, Arizona

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Auction postings are getting really bad vs the item you receive Not the size posted or broken or I've even picked up straight up garbage shoved in a bag. So they say easy returns but when you do return they take the item and don't process the return until like a week later holding your funds they falsely advertised to take. I was a frequent bidder but this is getting stupid now. read more

I guess I have the worst luck with the items I bid on. I only purchase items with the highest ratings, NEW, and pay close attention to the descriptions provided pertaining to the condition of the item. I purchased a set of TV trays. The one on top was in perfect condition, but every other one had damage to the surface and one even had a leg snapped in half. The Styrofoam pieces were still in place with the protective wrap as well. Only had to put the stand together. Not happy. I also purchased a water fountain for my patio. Same thing, Styrofoam in all the right places with everything neatly packed. When I finally was able to get ready for using it, total disappointment. The top to the piece had so much of it broken off, it will not be able to sit on the fountain and be displayed. The entire base had all the broken pieces everywhere. A total disaster of a mess to clean up before I even attempt to see if the water pump even works. I am so pissed off with how careless the people who create these listings are. I will NEVER use this company again...it's not worth the hassle just to save a few bucks. I will just stick to purchasing new, from a reputable company that has an actual return policy that doesn't leave you with your hand down your pants! read more

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must read everything that you're buying and just because it says it's brand new. It's not. I've had to return several things. It's either broken does not work or parts. It's very misleading. Some of the stuff is cheaper at walmart and Amazon. The percentage that they charge is ridiculous so before you go crazy bidding make sure that you look it up online to see if it's cheaper brand new. % buyers premium plus sales tax you end up paying almost $10 per item. It's crazy. read more

The employees are obviously leaving these reviews. Either that or they get unsuspecting customers who don't have a clue on what they're actually doing there to leave these 5 star reviews. Because in less than 24 hours, I tried bidding and the website is continuously shutting down as the bids get close to ending? So I wrote 2 tickets. No response. I actually won a bid before it started to shut down constantly but I'll be canceling that! I wanted to pick all of my items up at once. I will not be going for a measly seat cover when this company is horrible with communication and seems to be a scam and they're ripping folks off according to all of these other reviews. I just want my lil $4 back for the seat cover and I'll never use this website ever again. I'd rather go to Amazon! read more

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Fantastic operations over at Nellis. The website works great each and every time when placing bids, paying, etc. Pickup is a breeze. It's super quick and the staff are friendly. read more

So I just bid on 2 items and won the auction but find it impossible pay for them for pickup. I texted and emailed them with no response. I will withdraw my payment and no longer support them. read more

Apparently they recycle pictures and assign them to items even though they are not the same item on the listing. I bought a printer missing all of its cartridges even though the listing showed them. Furthermore the description stated no missing parts. Returning is a pain. read more

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Bough a Melissa and Doug star diner play kitchen, it was not labeled damaged. This is a very far drive from me, when I got it home the kids seat was broken clean in half, it was unusable. I contacted Melissa and Doug to see if I could purchase the seat panel, they don't do that, so this was just a waste of my time and now I have to drive a million miles back to return it. The box was duct taped closed, it would appear they just keep reselling it to people and we keep returning it. It NEEDS to be marked "massive damage". I'll be adding a note to the box in the hopes that they'll stop selling this to people without a proper warning. Also, the candle warmer got was shattered, some of the glass storage containers were shattered too; which were also not labeled damaged. Even without opening the box you can hear the broken glass tinkling around. I learned my lesson, hopefully you all will head my advice too! Maybe pull over and check the boxes before you drive 6 million miles home! read more

Nellis Auction - Auction Houses Near Me - Phoenix, Arizona

Really good ! Excellent service and great auction items I ended up buying 50 different items

They never check the items. I ordered a TWIN size bed frame, it stated twin in the description. We have small rooms so it was important it was a twin for my toddler and when we assembled it was a full and took up half the bedroom. Also ordered an industrial fan that was stated to be not damaged and working condition, it was dented and would not turn on. I had ordered a rolling organizer and stated it had no missing parts, it was missing 4 of the side rails. They do not verify anything inside is accurate to the description and not even the correct item sometimes. Im done ordering from them, they failed me 3 times and thats enough read more

Nellis Auction - Product description for twin size bed frame - Auction Houses Near Me - Phoenix, Arizona

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Very efficient, expect some item descriptions can be wrong as to sizing & incorrect description. I've bought XS and got Large. Twice. I also got a floating shelf & was a Christmas decoration ( I did use it) and also some clothes say no damage & there's little damage as a button missing & bleach spots on two separate items. But I also found great items. read more

I used to love Nellis. Bidding started at a dollar. If you had an appointment you could pick up your things quickly. Then they raised the minimum bids, sometimes higher than you even want to pay for the item. And there is a two block or more line just to get into the parking lot. This has helped cure my Nellis addiction. read more

Purchased a comforter set 11.19.2024, that the website had the description listed that it was a Queen and finally unpacked it and it a TWIN. Apparently, someone did not know what they were doing, because this is a twin comforter set with 1 sham, 1 pillowcase and not 2 of each. Unfortunately, this has happened one time too many for me, so I have stopped shopping with Nellis Auction in Mesa (Ray Road) because there's too many mistakes and by the time I unpack the stuff when Im ready to use it it's too late to return it. Im highly upset. read more

Love the bargains I get.!!! and pick ups are so easy... they come to your car and deliver. It is entertaining to shop at Nellis. Even my visiting cousin from Detroit had bern having fun making purhases!! read more