1 star is too generous for Copart Phoenix . My insurance company told me Copart would be sending a tow truck to pick up my 2020 Cadillac Escalade after a minor fender bender. The vehicle only had minor rear bumper damage. Nobody gave me an actual pickup time, and when the black "Little V" tow truck showed up, the female driver dragged my vehicle across my paver driveway, leaving drag marks, oil stains, and damage to a light fixture and a small brick wall. I have it recorded on camera. The driver did not even have the keys to my vehicle. I still have them. I reported everything to Copart Phoenix and spoke with "Manager Victoria," who said I would get a callback. That never happened. After multiple calls and dealing with their useless automated system, I am now being told Victoria no longer works there. No follow-up, no accountability, no effort to make this right. My vehicle had minor damage. Copart's tow company caused damage to my property and then Copart acted like it was not their problem. Absolutely unacceptable. read more

Copart- Phoenix - Car Auctions Near Me - Phoenix, Arizona

I don't understand all the negativity around this company. After collecting my totaled car through my insurance company they were very professional, polite and helpful. The transfer of the title to them took less than 10 minutes and I was on my way out the door. I was able to get the information needed from them and I was on my way. I was overall a very pleasant experience. read more

Agressive, attempted to snatch my car even though USAA had indicated to me Copart was told not to contact me and that i was retaining my car. The car had very minimal damage but as a Porsche the cost on an older non vintage car was above the USAA threshold to repair. The car is like new mechanically, Copart was not easy to deal with and got information wrong with executing a Salvage title for the insurance company. read more

They were supposed to come pick up a motorcycle from my house that was being donated to Kars for kids. They were extremely unprofessional. You would sit on hold forever and not be able to get a hold of them. They have an option for them to call you back, but they never do. They accuse me of lying to them when they actually were lying to me. A joke of a company and nothing but idiots that worked there. read more

They simply don't answer their phones. I've been on hold over 20 minutes. My car was towed there as a total wreck. I signed over the lien years ago. Suddenly my car has been towed from there and I owe the State of Arizona for the abandoned vehicle charge. How did that happen? read more

Crooks. Our car got sent here after an accident and they refused to let us have it back. Endless attempts to contact them about pick up ended in them sending a letter demanding the title. If we don't send them the title, they will make a salvage title and officially steal our car so they can make money off of it. This can't be legal. read more

Copart- Phoenix - Lies about a settlement - Car Auctions Near Me - Phoenix, Arizona

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My vehicle was sent to copart from 1st acceptance ins. My ins USAA was not able to retrieve my vehicle since it was taken to copart. Finally after a week copart released my vehicle to the collision center. On Dec 31,2025 to my surprise my floor mats were gone. I called 5 times to speak to a manager named Victoria. She finally rtn to my call to tell me they do not have them and to put a claim with your Ins. I WOULD NEVER recommend your vehicle to go to copart 24125 N 7th Ave 85085. They will STEAL your items in your car. read more

This copart is slow. I'll be ordering a car to pull out and I'll be having to wait hours and people who just arrived be getting their cars before me makes no sense just a waste of time. read more

They move vehicles when they are released no matter what the owner is told. They pick up just as soon as they have the paperwork from one lot to another. They go though your car without your knowledge and put most things in trash bags and remove the plate even though the insurance adjusters haven't even seen the car. We were beyond upset with how things were handled. We were on the phone confirming the were about of the car and in route nothing was stated that they go though the car and take photos. They are not very organized nor up on the customer service respect. We you call no one seems to know how to handle complaints. Would never recommend them to anyone. I would say to stay away from this company. read more

Eduardo was super nice. Very professional and helpful. Katya helped with the paperwork. She was very helpful and friendly. This company is VERY HIGHLY RECOMMENDED. read more

Run!!! This company is negligent and incompetent. Geico sent them to retrieve my daughters car after an accident. They sent someone who could not verbally communicate. They lost my key to the car with the key fob and also my license plate. Management would not return my calls. They found my plate and then shipped it to the wrong address. My plate and key are both lost and they are not taking any responsibility in making this right. read more

They are rude and unorganized. Making people wait 20 mins outside to get their car then they come out with your car on forklift because they're too stupid to just drive it out. They also purposely cut off my steering wheel cover I had just bought. read more

Copart- Phoenix - They cut my steering wheel cover off. - Car Auctions Near Me - Phoenix, Arizona

Patty at the front Desk is amazing. Great customer service, very polite and friendly. From all the Copart's I've been to this is by far the best one. read more

Could it get any WORSE ?? Items stolen from vehicles AFTER the sale closes, additional damage AFTER the sale closes, parts & items taken from vehicles AFTER the sale closes. Purchased vehicles from PHOENIX COPART several times, and finally had to accept the fact that HORRIBLE service by office personnel, additional damages to vehicles AFTER the sale, and other issues, PLUS the absolutely HORRIBLE fee structures, that BUYING here is a lost cause. Save your time, save your energy, save your money, and save your peace of mind. Attend a REAL auction, not this rookie ripoff. read more

Horrible !!!!!!! My fathers car was towed to this dump by his insurance to be examined for a small minor accident . Long story short my dad couldn't pay his deductible so we went to pick up his van people there are rude and have no costumer service waited for 3 hours to get our vehicle there's no public restrooms no waiting tables (oh there is a old rusted bench rusted w no seat attached to it ) they bring your cars out in a forklift . Also you better make sure u run and wave out the people driving the forklifts because if you don't then they will take your car back and you'll have to get in line !!!! When I started to run to wave down the forklift I didn't realize I was running towards that old rusted bunch and hurt myself bad so be careful!!!!!!!!!! read more

Copart- Phoenix - How they bring your cars out !!! - Car Auctions Near Me - Phoenix, Arizona

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If I could give this place, a zero stars I would. My sons, AirPods and gift cards were stolen from his vehicle. The guy next to me looking into his car had items stolen as well. Their answer to me was will claim it on your insurance. They know the game, I pay $500 deductible and get some of my stuff back and they get away Scott's free. New ownership needs to crack down and find out who these thugs are who are stealing from people who are already victims of a car crash. read more

Literally the slowest Copart I've ever been to! Either the people that work here are lazy but how do you have a line waiting that barely moves??? Copart needs to either retrain employees or hire competent ones! The 1 star reviews on here just show you the incompetence of the people working here!!! read more

There self service kiosk is not helpful. Yes you are placed in queue, yes you are updated on what number you are in moving towards number one, BUT there estimated wait time is inaccurate and you may not move up because your visit is not a "priority" Initially my wait time was 30 min, after 30 min my wait time is then 21 min, as of now it's 15 min. (In 10 minutes I'll be waiting over an hour for a 30 min wait time.) no my time is not valuable. Just trying to return my title conveniently read more

This place seems to be horribly managed and under staffed. I arrived at this location on a Thursday afternoon to collect some of my belongings from my car as it was totaled from a hit and run accident. I was the second person in line and it took 20 minutes for someone to help me...they only had one person up front helping people. After being helped I went out to my car to collect my belongings. Upon returning home with my belongings I noticed several items missing from my vehicle. How terrible! Trying to get ahold of someone at this location via phone is a whole other set of challenges as you're placed on hold and forgotten about. Terrible service! read more

This location made me wait 3 hours just to pick my car up the employees and the manager were all very rude with no help at all!

Do you want to buy a trashy vehicle that is horrifically misrepresented with undisclosed mechanical damage and be ripped off by a company? Then Copart is the place for you! I have been buying, fixing up and selling vehicles for about 2 decades now. I've had my share of good and bad cars, whether they were purchased privately or from an auction. I can clearly tell when a car I purchased was horrifically misrepresented like the last one I purchased from Copart. The truck I purchased was stated as "Run and Drive", but when I got there it did neither of those. I always expect to buy a new battery and have to change fluids, but to have it not run and drive as advertised, have a blown headgasket, finding out it was wrecked and salvaged twice, more body damage than described, needing all new tires, as well as needing a fuel pump and tune up then I would have never bid as high as I did. Truth is I wouldn't have bid at all! This company does not care about you and has no remorse when passing the buck in the form of horrifically misrepresented vehicles or how they allow disgraceful, lying, cheating, scumbag people to advertise their garbage for sale with them. read more

Was sold a car assumed to have 69xxx actual miles, later found out it had over 200k miles, Copart did absolutely nothing to help at least get partial refund and just let seller scam people with their cars, bad customer service and bad managemen, go somewhere else save yourself the headache read more

This auto auction is HORRIBLE!! They sold me a car that said it runs & drives. When I got it home it totally would not work. Not only that but they have such a RUDE, HORRIBLE Staff in their office. Because of Covid they have 16 signs on their front door, well I didn't stop to read all 16 signs before I walked in. Well apparently that is a HUGE no, as I was literally berated for not seeing 1 particular sign. They have a sign where you have to scan it with your phone and wait for Two text messages before you will be helped. There was No One else in the lobby and their staff were all just sitting on their butts talking. They could have helped us but Noooooo we had to wait over 20 mins in the heat. I would NOT recommend this place. They are Really hard to deal with once you win your auction. They don't accurately assess the vehicles they do sell and their staff are really, Really RUDE! I give this business 0 stars! read more

Copart- Phoenix - Half of their confusing signs on their front doors. Make sure you read each and every sign or they will rudely yell at you - Car Auctions Near Me - Phoenix, Arizona

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I've got here a few times. Each experience with the front office seems to be worse than the last. They enter a wrong address so my title has a wrong address and refuse to fix it. Zero accountability between departments. read more

Not good. They lie about the cars on the auction list. I purchased a Audi from them that they put down as "front end" primary damage. Which quiet obviously even from the pictures the car had chipped paint on the front end making that the assumption of the primary damage. They also tagged the vehicle as "run and drive". Well when i purchased the vehicle the car had a bad engine. It did not run and drive. I went back to the office and explained that i was lied to and they tell me the cars are sold " as is". Well if you wouldnt have lied to me in the first place i would have agreed by that. So then i asked , well why do some vehicles get messaged as "engine damage" and not this one? And she replied " i dont know". Just goes to show how sneaky these folks are. Copart is not a conductive honorable auction. Stay away. read more

I was considering bidding on a car at the Phoenix location that would have probably cost me $20,000 or more. I called them to ascertain that I could make the long trip and look at the car. The lady said yes. I asked what the procedure was once I arrived there since I had read many negative reviews by people who had to wait hours. She said that I just needed to be a member. It was good I had asked questions because I was not interested in paying for a membership to bid one only one car. She said there was no longer any "public" services. So, even if you are going to hand them a substantial sum of money, you are not welcome until you purchase a membership also. I will forget about that car. read more

I register online through the Copart app due to Covid. Drive to Copart to pick up my car. I receive a text after waiting in the parking lot for close to 2 hours, only to be told that I didn't register before 2 pm, therefore they could not give me my car. It is just excuse after excuse followed by Sorry, but we cannot help you today, you need to come back tomorrow. If I treated customers as poorly as the Copart stafff, I would not have a job. This is the first and last time I buy anything from this pathetic excuse of a company. read more

I hope your car never has to be taken here after an accident because the company will cheat you out on appraising your car, they will say it is a total loss just to buy your car out and leave you with having no choice but to find a new vehicle after it is labeled a total loss. They valued my car extremely low for a 2018 Malibu, lying saying my seats and carpet had minor burns and holes when they were completely new. I requested another appraisal and that one added more value to my car. The company already went through my car and packed my belongings without my permission, stuff were missing. It's sad that insurance companies actually partner with this company, avoid if possible!! read more

I was in a really bad accident on 11/02. This is where my car was towed by my insurance company. All I have to say is THANK GOD I have a lawyer, because I'm about to rip these people a new one. First, if your car is here because you were in an accident, expect a headache. They are only open 8-4 m-f. So, plan to miss some work. Second, they don't have a line for people trying to get their personal belongings out of the car, so it's a long wait dealing with buyers and everyone else. Once I got to my car, I was hit with the reality that NOTHING was IN my car anymore. None of my belongings, papers, kids books, car seat (I needed the model info for insurance), nothing! Gone. And they have NO CLUE where my stuff is. They blatantly told me they didn't touch it, and they HAD TO! So, meanwhile I'm in pain, dealing with working, being a mom, doctors appointments, insurance people, etc I NOW have to fight to get MY personal belongings back because someone decided they thought they had the right to touch my stuff. Which I NEVER GAVE THEM! I didn't sign my car over to them, I didn't give them permission to do ANYTHING! My car has been paid out, nothing. I even called and told them on Tuesday I would be in Friday to clean out my car. I now have the manager on her toes after explaining to her that she had no right to touch my stuff, and my lawyers will have a FREAKING HAYDAY with them if my stuff is not located ASAP. This is a headache no one needs after the experience of an accident. read more

Very rude reception upon entering the office told to wait outside , basically "get out we don't have time for you" sad customer service. Must be a terrible place to work did not see a friendly smile in the 11/2 hours I was there. Professionalism is lacking read more

The employees here are so mean. They are incredibly rude and literally ganged up on me. I hope no one else has to deal with them. They are incredibly rude. read more

Horrible customer service at front desk. The employees clearly carry home issues and speak to you with no respect. 2 people working shop which causes something like paying bill 3 hours! read more

comiendo para nada este lugar porque los carros están descompuestos aparte de eso entregan los papeles que van atrás todos manchados o con correcto y uno batalla después para poderlos vender a ellos no les importa que uno vaya de lejos a tratar de arreglar esto un pésimo servicio no lo recomiendo para nada en mi tersera compra me salieron del motor otro de la transmisión y el otro todo traía agua inundado perdí bastante dinero no se dejen engañar y si alguien más está afectado por esto y quiero iniciar una demanda colectiva que se comunique conmigo porque estoy dispuesta read more

If I could give less than one star I would. They took all items out of my vehicle without notifying me and didn't give me a chance to get back my stuff but rather give it to the employees and dispersed among themselves. Horrible place NEVER go here read more

Thanks to the lady up front the somewhat confusing online versus appointment process was much easier. Mario was very personable and assisted us after our car purchase. Would definitely recommend and will be back. Signed off-Kurtis with a K read more

Terrible service, high fee, to match delay on the gate and in office, very unresponsive, there is no room and seat under the sun to wait for them to bring your car for you, Copart charges you for bidding online? the only way to bid is online why they charge?? Copart charges you for gate????!!! what does that mean?? very expensive fee for each item. read more

We thought our brothers auto was towed gete by Phoenix pd. It wasn't, but the impound advice given by the Copart manager was very helpful and sincere. read more

worst costumer service in history they will do what ever they want and there useless

Stole parts from our car that was towed there by Allstate claims! We will be updating this review after we sue Allstate! DO NOT leave your car there! read more

For transporters it's the worst auction you can go to. I had my appointment to pick up a car and they take years to bring it out. What's the whole point of setting up and appointment to pick up a vehicle if they still take 2-3hours to bring it out. Honestly worst place to come purchase or pick up vehicles! read more