Mannheim's has our vehicle that is legally required to be released. They are not processing our paperwork. The vehicle DOES NOT BELONG TO THEM. I have a family emergency that is causing more expense every ride that I am having to pay for just because you all don't have a process in place to process your paperwork!! Absolutely not. You do not own the property, return it!! read more

The good: they gave me $500 over asking price for the Cadillac of my dreams The bad: the wheels and seats were missing. Guillermo Del Toro directed Pinocchio. Who's directing the theft of my wheels and seats. The cafeteria has a nice feel but the oatmeal is burnt. Where's the southern grits and cornbread. read more

Very unprofessional management team in arbitration. They wouldn't allow me to recive my money back from a green light vehicle that stated the engine was good. I did a arbitration because of the cr report . Once they completed the test they stated they found no issues with the vehicle. Once i pulled the vehicle out I had to get it towed due to engine failure. I reached out to the aribration management team and they stated they couldnt do anything about it and that i should have got a post sale inspection instead. Well then what the heck is arbitration needed for? These guys flip flop and play favorites. A good lawyer would make them pay big time. read more

I have been a dealer for 39 years and never received such unprofessional service. I was provided a completely inaccurate condition report and Manheim Phoenix refused to pay for the unreported, damaged and missing items . The vehicle had a broken windshield, interior was stained /dirty, missing one of the smart keys when I picked it up. The CR did not report a broken windshield and stained interior. The CR reported 2 keys were included with the vehicle, only one was present. The 4.8 CR rating should be for a vehicle in almost new condition, a CR 5.0 is considered NEW. The car was not represented correctly. The auction GM did not return calls for 11 days after promising to call by email twice. I have dealt with many Manheim auctions, none like this, the service at Manheim Phoenix is horrendous. The report was totally misleading and inaccurate, be careful when buying here. read more

This is going to be an account of my one year of employment at Manheim Automotive Auto Auctions in Tolleson, AZ as a Parts Coordinator. It was one of the worst experiences I ever had at a company and everybody who is considering working for this company needs to hear my story. Nobody should have to go through what I went through. The company is part of Cox Automotive, which is owned by Cox Industries. On February 25, 2019, I was hired as a Parts Coordinator. Most of my career was in the health insurance industry, but I decided to do a career change. I had some transferable computer skills and was familiar with a lot of car parts because I am a car enthusiast. When I started, I did not even have a computer or telephone on my desk. It took almost to the end of March before I received the computer and I received the telephone about two weeks prior to that with a faulty ethernet cable that kept falling out disabling my telephone. Then it took another two weeks before my computer was loaded with the correct programs I would need to do my job. By this time, it was about the beginning of April before I could start performing my job duties. In the meantime, I was learning other job duties from my department co-workers to help them out. In addition, I was receiving training for my position, although it was never scheduled and was through a mentor. The training was haphazard at best. Here is the start of all my troubles. The training was in another office in the same building. However, the size of the room was about the size of a small bedroom. Similar in size from homes built in the 1980's and earlier. To say it was cramped is an understatement. Four people worked in the same office, each at an office desk with a tall filing cabinet on top of it. In fact, it was so cramped, that the co-worker would literally back their chair into their co-worker's chair whenever they got up. This is where my haphazard training took place. I literally had to place my notebook on my lap to take notes, when there was a chair available for me to sit in, that is. When there was not a chair, I had to somehow takes notes standing up for 1-2 hours. In fact, at times, I even had a fan blowing directly into my face while I was trying to train. How management thinks this is conducive to training is beyond me. In addition, I was not trained on everything I needed to learn, which is one of the reasons I was fired. The training lasted about 2 weeks and it was about 2-3 days each week for 2 hours. However, as I stated, I could not use my computer until about the beginning of April, meaning that what I was learning in training all that time I could not even apply to my position until then. My job functions were to request part quotes from automobile dealers and parts stores based on condition reports done by what are known as CR writers in my department. They enter notes and take pictures of the cars they are working on, and then create work orders in the system for each vehicle. I would obtain the quotes and enter them into the system. The vehicles were sent to us from companies, like Hertz, to be re-conditioned so they could be re-sold to the public. The quotes would have to be reviewed by a representative from Hertz. If approved, the quotes would go to our ordering department to be ordered. I had no authority to order parts and no access to the ordering system, which is very important to note and the main reason, as you will see, why I was fired. I finally started to perform my job duties in early April and on May 14, 2019, I was already written up with a Corrective Action Form. Here is where it starts to get very interesting. One of the senior co-workers was asking me why I wasn't doing one of my job functions and I told him it was because I wasn't trained on it. When he evidently made my supervisor aware of it, my supervisor started questioning me about it and I told him the same thing, but he didn't believe me. In fact, he never even asked the person who trained me if she actually did train me on the other job responsibilities. He just assumed it. This happened several times, and I had to be trained on the job responsibilities that I was never trained on. This was the beginning of my supervisor confronting me on many issues due to him not wanting to believe me. In addition, my team lead was making mistakes on part quotes, which I corrected when I received e-mails from the ordering department stating the part numbers were wrong. She did this several time and I brought this up to my supervisor who didn't do anything about it because he trusted her. That would have cost the company money. Watch how this progressively gets much worse. In one example, one of my department co-workers left a box of wheel covers on a desk for about 3 days before my supervisor asked me why I didn't place them on the vehicle. I told him I didn't leave them there and I had no idea why my co-worker placed them there in the first place. See pics for rest of review. read more

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This place is a dumping ground for dealerships the cars they can't sell for a reason this place is like the mafia they will rob you and figure out ways to keep your money we bought a car paid for inspection they give you 7 days to return they gave us our car back on the 6 day so did not have time to drive and inspect myself now car has expensive issues stay away from these crooks read more

Great place to buy your car's trucks suv etc sad part it's not a public auction that would be a great thing if they had open to public sale days read more

Agree with everyone else here. This place is shady, rude, dishonest, and all around unprofessional. Most reputable establishments, when they make a mistake they own up to it and try to make it right. Not this place. I wouldnt buy a car from here, or sell a car here ever again and I urge others to do the same. We've been dealing with them for weeks now, getting the runaround. They told us how to run our car in the auction, we listened, and now they are saying it never should have been done that way and we need to buy the car back. They admitted they told us the wrong information but it doesnt matter. So yes we are mad, but instead of fighting it further like we should have, we pay to get the car back. And now they wont give it back to us. We told them we were going to pick it up a certain day, and then come that day THE CAR ISNT EVEN ON THE PREMISES and no one can tell us exactly where it is. This place is a lawsuit waiting to happen. read more

Bought a Range Rover, flew out to pick it up July 5th. First, their main offices were closed and second, the vehicle we purchased ran out of gas within 20 feet of moving it from where they parked it on the sale lot. They had no fuel trucks, gas cans or anything to help that day, and the security there was no help to get the vehicle out of their lot, before they closed within the hour. I had to bribe a guy at the gas station across the street to rent his gas can. Very unprofessional and unhelpful employees read more

I have to commend Manheim for being a responsible citizen and going to simulcast online sales during this Coronavirus emergency.

This is one of the most if not the most unreliable and irresponsible towing company stay away from them

Customer service is overworked and overwhelmed - took more than 6 phone calls where I actually spoke to someone to get purchase docs needed. One lady told me she could only fax it to a number they had on file that was not our fax number - I tried to correct her with the number and she emphatically insisted that she could only fax to the number she had on file - really? Others said they would fax but we never got it. 3 hours later I finally got what I needed but who in business has time to chase these down, like I have nothing else to so with my day but to wait on hold, or wait for voicemails to be returned just to get something faxed. We spend tens of thousands of dollars there each and every week - you would think they would want to retain a good customer. Bring your patience because you're going to need it. read more

I had to deal with their commercial department after I filed bankruptcy. The lender had already released my vehicle but the commercial department did everything they could to delay the pickup of the vehicle. They refused to talk to my attorney or me, so the lender had to re-release the vehicle. After that was resolved, I had to wait until the next day to pick up my vehicle. When I arrived, the vehicle was not immediately available for inspection, despite making an appointment. Then, some guy on a power trip attempted to force me into signing a waiver for damages before they would release my vehicle! I refused and he threatened me, but he would not come out of the shanty he was hiding in. I called my lawyer, got in the car and left. These morons attempted to stop me from leaving by standing in front of the vehicle!!! They also threatened to detain the person who dropped me off!! These people are unbelievable. They cannot detain people or property without authority. They claim to have called the police, but since they are the party breaking the law, I doubt they actually called the police. I hope my experience helps others. These people will try to intimidate you, but don't fall for it. Call the police if they don't allow you to leave. I would not waive any rights for damage on site unless you are a mechanic. read more