For transporters it's the worst auction you can go to. I had my appointment to pick up a car and they take years to bring it out. What's the whole point of setting up and appointment to pick up a vehicle if they still take 2-3hours to bring it out. Honestly worst place to come purchase or pick up vehicles! read more

Horrible customer service I was racially profiled They kept making excuses on why I can't go in when I have everything I need according to their terms and agreement read more

My car was transported to Copart from the towing company Valley Express. I had an accident and when I went to Copart after my insurance ajuster inspected it. I arrived at Copart on 7/2/21 approx. 4pm and when I went to my car to remove some of my personal items my GPS was gone. A bag with my things sat in the backseat( which is procedure) was left and the car looked disheveled. They never even looked in the glove compartment, which has more things! They blamed Valley Express and Valley blamed them. The GOS has a dash cam built into it and I need the sim card to show proof of my no fault accident. The driver of the other car was at fault and had NO INSURANCE! I NEED THE SIM CARD! SHAME ON COPART! Im warning everyone to be aware! read more

worst costumer service in history they will do what ever they want and there useless

My car was taken to Copart. And it wasn't to long that it sat at the towing yard ( 5 days) waiting for the adjuster to examine it.After an accident I was involved in. The 5th day we got a clearance that it was determined a totaled. My husband went to retrieve our belongings. And there was nothing to retrieve! My husband brought it to thier attention and wanted to know where our belongings were. And Copart had suddenly went amnesia saying there was nothing in the vehicle. And if there was, the towers who brought the vehicle could have taken it. Bunch of rubbish!! I believe Copart took our things. By reading everyone's testimonials about this place. read more

Honestly I read the reviews and was expecting the worse. I called ahead of time to see if they take debt . I was informed they did got there they didn't, so I had wait in line again. Then they put my lot number in wrong which caused my wait to be longer. They bring out my car my plates are gone . Come on really had to go back in the office to get my plates . Felt like they should've been handled to me when I paid for my car. I do appreciate them for clean my car though read more

Process is absolutely horrible. Waited over 2 hours to even get the process started with very little communication on how long the process will take. Good luck. read more

So my insurance company used Copart as a "holding yard" and was to be "secure and safe" and no one "would touch the vehicle" All wrong on all counts. In the two weeks or so it was there one of the employees had gone through my car took things and to top it all off when I got the green light from my insurance to fix my car it was dropped off but the license plate was gone from it when it was delivered to the repair shop. They used some tape to cover parts of it with a plastic tarp that left a ton of glue on the car. AZ heat who knew it would do that right? Had marked my car for salvage even though it was a insurance claim. If I could get a hold of someone there I would be tracking down my plate for my car. Now with AZ's new MVDnow system they have no info on my car.... I will be looking into legal responses to this very soon. Do not trust them do not believe them. read more

Worst place to purchase or anything I waited 3 hours to get my car so I decided to get on Yelp and see the reviews after reading I saw a comment where they said something about bribing so when the forklift came out to deliver I asked him if I gave him $30 would he take out my car immediately and he said okay, less than 4 minutes passed and he got out the car I purchased pretty sad how I need to bribe someone to get my car out but I was tired and frustrated so I had no choice read more

My sister's truck that they had in their possession due to it being crashed had a trump license plate and a sticker on the back window and when she got it back her license plate was cut in half thrown in the back of her truck and her sticker was pulled off. I don't care who you support but keep your business professional at the least. If I could give less than one star I would. read more

I was a little worried since all the reviews are terrible. It was a little annoying having to get in line through the website. I talked with Kaneya (sp?) and she was really easy to work with and nice. I let her know I was hot after getting my personal things from my car and she was nice enough to offer to bring me a water! Great customer service from her, so five stars from me. read more

Okay so this has to be worse than the dmv!! Went there to deliver the title to our totaled car. You have to scan into their website and wait in the car till they text you to come in. We waited 45 minutes (we were 8th in line). After that I just went in and a gentleman agreed to help. Completely understaffed. People were standing outside in the blazing sun. This place obviously does not care about their customers. read more

Been waiting to pick my my car after being looked at for insurance after a minor accident for 4 hours!! After the second hour we went in to tell them all we have to do is grab the keys and they told us we had to wait still because there was still 6 people in front of us. Not sure how it takes 2 more hours to help 6 people. read more

My fiance and I just left from getting my stuff out of my car. I juat wanted to thank you to Victor for his help. Even tho they were closed he still helped me and let me collect my items. He was even nice the entire time. read more

Very bad management. I'm a transporter and spent hours and hours to pickup one car only. And i see trucks and tow trucks. Gets into the lot they pickup and leave. I bet there's some kinda bribes at this location. read more

No customer service and they don't care since they get all their business from insurance companies. Don't let your insurer have your car towed here until you've gotten all your personal belongings out. Thinking of buying your car back from your insurance company? Better go see it in person before having it towed out... you might not get it back complete; or with the same parts for that matter. read more

This was a terrible customer experience not sure if they are short staffed or what but they quoted me 29 minutes and had no where to wait so many of us waited in the parking lot. I've been waiting 40 minutes with no seating and it's hot outside. read more

Horrific customer Service, 10 plus employees sitting at Thier computer staring at a line of people for 20+ min ot talking on the phone. Customers in your store come before people on the phone. I am not exaggerating when I say this place makes the DMV look like they have Thier shit together read more

Absolutely terrible!!! company to work with. They are nice enough on the phone but completely unreliable. They called me on a Friday and scheduled a car pickup at their next available day on the following Tuesday. The window they gave was 8-5, pretty large window for someone to sit and wait for them. They said they typically pick up cars in our area by noon. I called at 2:30, the dispatcher said they are scheduling any more cars, I let her know it had been scheduled since the previous Friday, she said oh, ok I see it let me see where they are on it. I waited on hold for 30 minutes, she never came back. I called back after 5:00 pm, the car was still sitting there. They said they couldn't pick it up, and couldn't give me a time when they would be able to. They said they are severely understaffed and can't find any drivers or support staff and are having a terrible time. This car is being picked up for an insurance claim, and they were hired by the insurance carrier - I will definitely let them know my experience. Notice that they didn't call me to tell me they couldn't pick up the car, they just didn't show. I still haven't heard a word from them, the car is still sitting there, completely unprofessional and unacceptable. read more

In need of serious management. Very understaffed for the huge lines. Make sure to read the signs and get in correct line. One person doing the job of five- hope they get her some help. read more

I sold my 2003 Toyota Highlander with 255,000 miles through Peddle.com and Copart was the towing agency who picked up my car. I got a fair price and Copart was really easy and reliable to work with. I recommend Peddle.com to sell your car. Copart was a great partner! read more

i bought a Camry with RUN condition engine. but the engine just start not run and after i paid mechanic we knew the compressions was 0 !!! so easy they lied and escrow as ASIS!!! they don't accept return~ but the auction says its RUN!!!! when you want them to test the cars mostley they dont have jumper even!!!... and they don't ;let you take jumper inside too. read more

Worst customer service i have dealt with in a while. Just the thought of having to deal with their staff is enough to never purchase a car here again. read more

I purchased a vehicle at copart 2 weeks ago and went to copart phoenix ro make payment. There was a long wait inside but not as long as outside. Worse part was the old white lady Dorothy who asked me to buy her a McCafe for her service. I thought customer service was free. I come to do business not for workers to ask for good favors be more professional next time read more

Horrible place to buy purchase anything. We waited for 4 hours to get our car in the sun. Expect to wait multiple hours to get your car.

Great staff! Friendly, professional,helpful. Great environment. Everyone was knowledgeable and able to resolve issues.

BEWARE! This company is money hungry and will rip you off and doesn't feel bad doing it. My daughter accidently clicked on a bid and I contacted them to try to cancel it and they were not sympathetic and demanded that I pay them or else they would charge me a $400 relist fee! I live over 1000 miles away from this place and cannot possibly go down there to even buy this. read more

Before I leave this negative review I want to first start by saying there was one gentleman Steven who did a good job. Unfortunately the other people that I had to go through not so much. If I could give a negative number for this company I would. I was on the phone with this company for about 2 hours and talked to about 10 different people who did not communicate to each other so I was repeating myself. They get a steal for the cars they buy when you are in a bind and should know that if you are selling a wrecked car that you might be under a little stress. Would never touch this company again with a ten foot pole. read more

mail them paperwork , i called , they confirmed they have it , 1 month later letter in mail paperwork rejected , nothing said on phone , i go there , line out the door thats not moving, poorly organized , like DMV , please kill me now read more

These guys are UNPROFESSIONAL! My insurance towed my car for whatever reason and then to a Collision repair shop. When I go to pick up my vehicle there was NO PLATE on it! I called around like crazy and finally get ahold of someone, after being on hold for almost an hour! Some the. Proceeds to say I'm not the owner WHEN IN FACT I AM! Refused to send it and then says someone else was listed. I laughed and stated if they were going off the insurance that doesn't mean the person listed on the insurance is the owner! I had to threeway call just to have her send my plate via FedEx. Once my plate came I see that they went through my glove department because attached was my insurance from FOUR YEARS ago! Which explained why she thought someone else was the owner smfh! ALSO all the screws from the plate weren't mailed out or attached to my vehicle! I also was missing things from my inside of my car as well! They're these and liars and I want my shit! I've already contacted a lawyer in regards to my missing items! read more

Donated a vehicle to a charity in July '15. Copart picked up the car and title on 7/28/15. On July 6, 2018, I received an abandoned vehicle notice from AZ MVD saying this car was abandoned and I was being assessed a $500.00 fine. Luckily, I still had my donation receipt from Copart and the fine was waived. HOWEVER, Copart had called for the car to be towed after it sat on their lot for almost 3 years. They knowingly disposed of the car as an abandoned vehicle. According to the clerk at MVD abandoned vehicles, this is a common occurrence and subjects donors to a $500 fine yesrs after they donate a vehicle. read more

as a transporter , ive seen many insurance auctions over the years but this particular copart is by far the worst managed yard ive ever seen! hours in the office lines for paperwork process- then more hours waiting for a loader to bring the units out ! UNBELIEVABLE what a mess they are ..... prepare for a long day if you must go there !!!! read more

John the GM is a great guy. I lost my keys in the parking lot and he waited with me while I searched after hours until I was finished. That's customer service. I highly recommend this place. Thanks John. Dr. Rick read more

terrible service!! i had a car that I needed picked up from the repair shop. They messed up 3 times, each time a new reason. When the car did get picked up finally, there was no phone call, nothing to let me know the request had been completed. Very unprofessional. read more

Any review above 1 star is a lie. They are deceptive and skilled at lying. Made 15 calls over 3 days never once did i talk to anyone about my issue with their deceptive practices. 3 times they actually did answer the phone and hung up!!! DO NOT BUY ANY THING FROM THESE CROOKS. Read the real people reviews that state that as well. The outrageous fees were concealed until after i bid and won (GOT SCREWED) the lot at auction. On a $900 purchase the total after getting royally screwed came to $1522 including $153 delivery fee. Yet to see what they deliver. Will not be surprised if they strip it before delivery to my home. These clowns know full well their phone system is a joke and a waste of time. Their GM admitted that on his return call today. He did not even address why his cherished employees hung up after answering the call 3 times. DO NOT FALL FOR THEIR LIES!!! They are skilled thief's and do not address the phone issue on purpose. Surely after ripping off customers with outrageous fees they have plenty of stolen cash to fix their phones if they wanted to. This is a criminal organization that numbers sites in the hundreds. Special place in hell for people like the Gm and corporate crooks at every level. They know. They just do not care. They are crooked enough to be politicians. BEWARE THEY LIE AND DECEIVE, CHILDREN OF THE DEVIL. read more