I wish there were a ZERO stars rating for this so-called "Neat 'n' Kleen" drycleaners-laundry-alterations place. I walked in with a very simple alteration request: to sew a denim patch--which I provided--onto a favorite pair of cutoff jeans to hide a small hole about half an inch wide..
As I walked in the man--I later learned from him he's the owner--stared at me expressionless. I was surprised but greeted him with a cheery smile and a "Hi!" Still not a word nor a smile. The guy reminded me of movie hitmen. Even Daniel Craig occasionally cracks a smile, for God's sake.
I explained to him what I'd like done. He snatches the denim patch out of my hand, barking, "I don't need that." He then shoves an order form in front of me and orders me to fill out my name, address and phone number then informs me when it'll be ready.
I arrive on the appointed day to find the most shoddy work I've ever seen in my life anywhere, and I'm the veteran of many alternations ranging from simple to having elaborate evening gowns made. First of all, he'd put on a near-threadbare patch of cheap denim versus my expensive, brand new one. Second, it had tattered edges and was sewn by what I can only assume was a drunken sailor with an eyepatch. "Sir," I said politely, pointing out the raggedy, frayed edges and explaining that the stitches weren't straight and the edges were already fraying down to the stitches. "Oh, you want cut?" he said. Then without waiting for my reaction he grabs a pair of what looked like those kindergardten scissors and cuts off the frayed edges--which provided more frayed edges because his fabric was coming apart--in a haphazard, jaggedy fashion.
Still polite, I told the--substitute 2 words that rhyme with "feather plucker"--that I'm glad I tested him on these cutoffs instead of bringing in an expensive evening gown. "This not expensive," he barked. "Oh," I said. "You mean you only do good work on what YOU consider to be worthwhile and expensive?! I see." His response? "You shouldn't test me." Then he had the audacity to charge me FOURTEEN DOLLARS.!!!
I will never patronize that hostile money grubber again. How do people like that stay in business? Moronic customers who don't know any better? And were he to change his ugly demeanor and smile after reviews that hit home, I know they'd be phony and self-serving. What a horrible experience! read more