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    Needham Heating and Air

    3.0 (2 reviews)
    Open 8:00 am - 5:00 pm

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    Coastal Comfort Heating and Air Conditioning

    Coastal Comfort Heating and Air Conditioning

    (8 reviews)

    I have been a loyal 19 year customer with annual maintenance every one of those years. I LOVE…read moreCarrier equipment as I designed my own system layout as far as damper and trunkine placement. Previous management completed the job with spectacular results. I have a top-line Infinity gas back-up furnace, 5 dampers for a single unit system with 4 zones on two floors for a 3300 sq. ft. home. (I cleared drywall space in the basement ceiling to facilitate two trunk lines parallelling the I-Beam in the basement; some ducks up, some down). I have reviewed Coastal Comfort extremely well up to the replacement of my outdoor heat pump three years ago. After all these years of my many positive experiences with Coastal, especially regarding the 'non-management' front office staff and the highly qualified technicians that I've grown to love, I can tell you that this company has changed to the negative.... after the transition from the now-owner's father- Kevin Coleman. There's such an emphasis on growth ambitions, market share, profitability.... General and Service Managers have been hired that are nothing more than confrontational and abrasive in their communication styles if anything doesn't go as expected for them.. A total inability to listen----and it's supported by the now second-generation owner!! LOL Bottom line ---Bryant equipment is EXACTLY the same as Carrier. I was told this by the distributor they purchase all their equipment from! The equivelant of Carrier's Infinity furnace that I own and love is Bryant's 'Evolution'. It's just another brand running down the same assembly lines in the Carrier Global manufacturing plant! Do your own research for a local dealer of your choice, whether it's Carrier or Bryant!~ Sometimes a smaller company is much preferrred verses one that doesn't exerecise basic customer communication skills on a managerial level or truly listen to a customer when ther is an issue. Here's a takeaway----Call Coastal Comfort , or when they call you, they always recite the disclaimer statement of "You're on a recorded line" Who cares!! It's a partial intimidation tactic that they actually spend a lot of valuable minutes on to review hundreds of calls instead of a fucus on customer satisfaction issues. It's almost humurous thinking about all the wasted minutes when more productive time utilization can allow the business to prosper more effectively.

    Coastal Comfort and its staff provide truly EXCELLENT service! Coastal Comfort has serviced my…read moreheating and air system for the past 10 years. All the technicians are reliable, knowledgeable, efficient, and courteous. They take great care to do the job right the first time, and make a point of working cleanly. One gentleman even came out on a rainy Saturday night without complaint. Coastal Comfort services Carrier which, in my experience, has been a quality product. Coastal Comfort recently installed a new system for me, after the old one finally died. I was never pressured by sales staff into purchasing the new system, and was provided a range of price options as to a replacement system, when it became clear that was the best course. I recommend Coastal Comfort most highly.

    Needham Heating and Air - hvac - Updated May 2026

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