We hired NC Water Heaters / NC Home Remodeling to do a number of electrical, plumbing, and carpentry repairs on our house and it has been an extremely frustrating process to deal with them. Overall we had a number of issues with the quality of work and felt that we were overcharged when we saw the final product of what they did. It was not all bad, and specifically we felt that the electrician they sent was very helpful and did a great job. However, the problems that we had completely soured our opinions of NC Home Remodeling and we would not recommend them to anyone. The first issue was that they did an extremely sloppy job filling in the grout on our brick steps to the point that they had to send out people multiple times to try and clean up the job. We were told that the worker who messed up the job was let go which made us question why inexperienced people were being sent out to do jobs that they didn't know how to do. Additionally, when installing a new toilet, we realized after the job was done that the toilet that was installed was too big and no longer allowed the bathroom door to close. I don't know how the plumber missed this, but we had to get them back out to switch the toilets around. We also had them quote installing a railing in our attic, which they originally quoted at $850.00. When we saw the final product all they had done was drill a 2x4 to the wall and attach a piece of lattice to the side of the steps. The cost of materials must have been less than $50, taken less than an hour to install, and looks extremely amateurish. I have pictures attached, it looks terrible, the 2x4 isn't even sanded, doesn't go the full length of the stairs, and is nothing like what we expected. I emailed them about it and they said that they decided to go a different route from the original estimate and dropped the price to $400.00. I don't know if they would have dropped the price if we hadn't said anything, but if I had known this was the level of carpentry they were going to do I would have just done it myself. There were several other things we had to go back and forth on to make sure the work was actually done which just made it an exhausting process. We were billed $800.00 for a painter who was at the house for 1 hour and didn't paint two of the areas he was supposed to do, so they only dropped it down to $650.00 only after we pressed them on it. They also billed $250.00 for gutter cleaning which was never done, so we had to point that out and get them to take it off the invoice. I know that this company is mainly a water heaters company and I am guessing that they branched out to home remodeling because there is a high demand for the work, but it seems like they overextended themselves and do not have people who know what they are doing in this field. We will not work with them again and I would suggest that you look elsewhere for home remodeling work. read more

Less than impressed. NC Water Heaters was hired to complete a few minor repairs after a home inspection. Their employee did a great job in resealing a toilet. The same employee installed a drain pan under my washer. That employee left a large dent in the front of the washer and somehow damaged the rods inside. I had to hire an appliance repair company to fix the washer (almost $300). NC Water Heaters did deduct this from my bill. They evaluated a light switch that was noted in the inspection report. This 5 minutes cost me $85 even though the employee did nothing! read more

NCWaterHeaters are the only ones I'll call. From their stellar work on recent renovation which included all new plumbing for a bathroom and kitchen to the prompt customer service, honesty and warmth of Cyndi & Dave as you're talking things through, the whole experience is top-notch. Also, take advantage of their home remodeling expertise while you're at it. Just good people doing good work. Highly recommend! read more

Tom and Dave both worked to make our situation right. I am thankful they came through once we discovered some issues and worked with us. I realize the company has been very busy lately, but it did concern me that a master craftsman was not present at least at the beginning and end of the day my work began. I think if someone had come by first thing to start the younger individuals off and at the end of the day to sign off on the work, it would have avoided a lot of issue. The reason my rating is three stars not due to the issue described above. I am giving three stars because both Tom and Dave participated in the estimate report that went to our seller prior to our closing. Our estimate report reflects items not listed on our inspection report by the inspector. The one that really concerns me is a note about our gas water heater b vent not having a code required clearance (put in layman's terms). We do not have a gas water heater. That note either does not apply to our home or someone was seriously mistaken during the estimate report. We all make clerical mistakes. I imagine this entry was for a different resident because Dave and Tom definitely know this difference. However, the guys said they couldn't believe the inspector would have said this was a gas water heater. The inspector didn't say that. This came from NC Water Heaters Estimate Report. It increased the cost of repairs needed on the home we were purchasing. Had I been the seller in this situation, I would have been very unhappy. Attention to detail is very important in any business, but certainly the business NC Water Heaters is in. If you guys are stretched too thin for your work load, you need to hire more people so things do not get overlooked. As customers, we rely on your opinion, estimate, and work to be the final answer. read more

Great! Brandon did a fantastic job. The service was courteous, prompt, and very reasonably priced. Even when my problem needed a part they didn't have, they said they had time to run to the hardware store and pick one up if I could wait, which I could I'll call them again! read more

I had the company put in new gas line from meter into my home, install new gas stove, and gas fireplace (exchange from existing propane). It was one of the worst contractor experiences. It took months to get them do the work right so it will pass inspection. I had to leave work and wait for the inspector every time. Inspector would flag a problem and alert Dave. I will also email and explain what the problem was. Dave would assure me that it will be fixed right away. This went on for months (3 months). They kept coming up with excuses- oh inspector is wrong, no yes we did fix it, you are just not looking right, ya da da. Obviously, I would never ever use them again for any job, no matter how minor. Just horrible... read more

After 5 years of problems with our Navien water heater and numerous service calls to the installer, who never could figure out our problem, NC Water Heaters came in and in one service call, has our system running like a dream!!! Dave, the owner, is AWESOME!!!! SO knowledgeable, efficient and nice!!! read more

I had NCwater heaters install a tankless water heater for my house sometime back. Last week there was a strong gas smell in/around the crawlspace area. The gas company immediately shut the gas meter off and said all the gas piping of the tankless water heater had leaks from all the joints. Apparently, NCWaterheaters didn't get the installation inspected by City of raleigh. The gas company thinks they didn't get it inspected as they would have failed. They also said the gas pipes had a lot of safety violations and the electrical bonding was missing so I am lucky I am safe!!! I had to get the entire gas piping re-done by another contractor and it cost me almost as much as the NCwaterheaters charged me for the installation. Horrible experience! read more

NCWaterHeater turned a small bathroom renovation into a construction nightmare that we suffered through for months. The poor management of framing and drywall during the project resulted in months of delays. In the end due to desperation and an obvious lack of concern for the product provided by this contractor we were forced to accept a substandard project. read more

Dave came out on a Sunday evening. He took his time, explained what we needed, gave us options if we wanted to wait until the next day to install a tankless, or hybrid unit. Ultimately we chose to go with a tank replacement as it could be done immediately. Thanks for the great, quick service. read more

Dave did an outstanding job of stopping leaky faucets, replacing washing machine shutoff valves and a shutoff valve to the cold side of the water heater. His level of expertise is superior and his work ethic is excellent. Dave has my recommendation to all my friends, family and neighbors. Thanks Dave for a job well done!!! read more

Our water heater went out on a Friday night and Dave was able to come out that night to access the problem and was able to fix it the following morning. Dave was extremely knowledgeable about all things plumbing related and clear and concise on his pricing. I liked his promptness and efficient work. I would recommend Dave to anyone with plumbing needs. read more

NC Water Heaters & NC Home Remodeling have completed many projects for our home. We are very pleased with each one. Dave & Cyndi are knowledgeable and willing to talk through any project. They first installed a tankless water heater over a year ago. It is a great product, and we've never run out of hot water. Second they replaced two outside hose bibs. Next we had a broken toilet replaced. Finally, we went a little bigger and had their home remodeling division renovate a bathroom after a pipe broke unexpectedly in the wall. Each person that came out was polite and respectful of our home by protecting the floors and cleaning up each day. They always arrived on time and left the space tidy at the end of the day. Cyndi was extremely helpful in choosing the finishing touches with suggestions for tile, countertops, and plumbing fixtures. We will continue to call Dave & Cyndi for our plumbing and home renovation projects. read more