We had a toilet that decided to fail. When I say it failed, it did so dramatically and…read morespectacularly. To be seated in one's downstairs working on a Sunday and think that someone was upstairs showering, only to find that a toilet, without even being flushed, decided to fail and pour water through the downstairs ceiling, lights and air vents, well, let's just say, it was a hair raising Sunday. After screaming, turning off the water, and emptying an entire linen closet of towels to manage the flood, I picked up the phone and went down the list on google to find help. Admittedly, Jordan's plumbing was the first I called, but when I got a voicemail, I continued down the list. On my next call, and after speaking with a gentleman about the issue (who I maintain I had awakened from sleep), I was not satisfied. He also stated, "it would be tomorrow" before they could come out, but at that point, I had three huge yellow (fish aquarium) buckets collecting water below, watching my ceiling in such decline, and was looking for immediate help. Shortly after the gentleman and I hung up the phone, the SWEETEST lady called me back. She was in transit to church, but after being able to return a missed call, she wanted to make sure I knew that they could assist me. Her name was Rita, and she quite frankly is what initially sold me on utilizing this company. She did absolutely everything she could to calm me, reassure me, and while they could not make it to me on Sunday at a time me and Mr Jordan were mutually available, she made sure I felt confident that they could get the job done. I felt, and communicated to her, that I believed in Divine intervention, and I just knew they were the right company. In fact, so much so, I would cancel the previous work order from the first company. Today, even more promptly than I expected, I was greeted at my front door by one of the NICEST technicians, Demarkus. Let me tell you, from the moment he entered, until the moment he left, I actually felt assured that this was the right person to assist with the job at hand. The lady of the house also agreed. Demarkus assessed the situation, found what he believed to be the issue, and then made recommendations for repair while answering 10000 questions from said, lady of the house, and whom uses said possessed bathroom toilet. We agreed to move forward with the work from Jordan Plumbing even though said lady of the house can fix anything, including cars. We did so for several reasons, one being that we ensured we had the appropriate documentation for homeowners, the other being, and mostly because the service was so dang good! I know this was a long post, but sometimes understanding the full story, others can appreciate the level of services offered. Most importantly, the work that we had done was reasonably priced, even though I thought my eyes would flood like the ceiling the day before from cost of draining my wallet like that toilet drained the day before. While no one wants to pay for things like this, I am grateful that at the very least, the service alone was worth the price to pay to repair. SERVICE IS SO IMPORTANT! THE MOST IMPORTANT! They excelled on every level for service. I recommend that if you have something go wrong in your home, or you need any plumbing assistance that you contact Jordan Plumbing and Maintenance. Seriously, you will not be disappointed in the level of care they take in assuring you get through the crises. If you are anyone at Jordan Plumbing, and reading this - THANK YOU!

Another great job by Jordan. I had a toilet that was leaking, cutoff and float not working. Brian…read moreand Khalid came out the next day after I called. They repaired the toilet and got a brand new cutoff valve. I'm impressed with their work ethic and reliability. I will continue to use Jordan for any plumbing issues.

Arrogant, condescending, dismissive, presumptuou...describes the response we received from the…read morePresident of Bizzy Bee plumbing. His contemptuous reply was much more troublesome than the fact that he refused to believe our photos and documented facts. We didn't call Bizzy Bee because we assumed that the mold inducing leak was not from the new toilet they installed just months before. We called Triangle Home Repair who noticed...after they had assessed the source of the leak, noticed that when the toilet was flushed, a new batch of water would emerge. Once it was reinstalled with proper wax ring...the problem was solved...after $1500 worth of repairs to damage. Mr President talked down to us as if we are stupid or liars, which I found inexcusable. Beware.

They're nothing but a bunch of crooks. They tried to take advantage of my wife over 5k for a 40…read moregallon water heater tank install out the door. They claimed we need a new tank. So we decided to get a second opinion the and the REAL plumber showed up when out everything and basically told us that we DID NOT need a boilers. I highly suggest everyone who reads this message BE CAREFUL with these CROOKS they're out to take you money. The next day the sales rep called and I flipped out on him and gave us out money back for the visit. The truth of the matter is that he was going to take advantage of the situation just because she was WOMAN...smh

We had a water heater start spring a heavy leak. The two plumbers that were sent out were extremely…read moreknowledgeable and very professional. They confirmed my assumption that the appliance needed to be replaced (which makes since given that it was 20 years old and the previous owner of our home seemed to have not done any basic maintenance). The entire reason I'm writing this review is the next detail: my wife and I are on a low, but livable, temporarily fixed income. The company treated us like people and listened to our issue then helped up make an arrangement that was above and beyond what most companies do today. The installation work was fast and top-notch, including some customer education on how to do the simple manual servicing. They get 5 stars because they earned it every step of the way. We'll continue to call them for all of our plumbing needs in the future.

Had an issue on a Sunday and was able to speak to a real person. On Monday AM the issue was fixed…read more Great Service!

Business has been taken over by Rob, the son of former owner. He works on his own now…read more We had him in to replace our main water shut off valve inside the house and also to replace our PRV valve. He arrived on time and couldn't of been more professional and friendly. He finished the job promptly and we were charged as was quoted. He uses an online Quickbooks invoice system that is quite smart (in my opinion). He pointed out that our tankless water heater needed to be flushed on a regular basis. We had no idea. Will be calling him back to do that in a few weeks. Do not hesitate to call Rob for any of your plumbing needs. He will treat you like you are his "only" client at the time he is at your house.

Excellent work, honest, fair pricing, and professional. What more can you ask for? Not only did he…read morerepair my issue. He even showed and told me how to avoid it in the future.

I have called on Legacy Plumbing since the beginning, starting with Jamie, and I wholeheartedly…read morerecommend them. Water heater replacement (discussed tankless vs. tank type), new faucet installation, middle-aged faucet repair, exterior water spigot repair, repair of amateur-installed supply lines (leading, and not up to code), analysis of mystery shower drips, locating water shutoff - for all that and more. They are on time, make sure not to leave tracks or repair mess, don't upsell, and answer questions honestly. Most recently, Corey has been great. When you want something done right, call them. (I have tried the youtube/google method - it's not worth all that time when I have to call the experts anyway!)

Legacy Plumbing has been our go-to provider for years now…read more This wee, we contacted Legacy when it appeared that our water pressure had suddenly increased. At the same time, possibly as a result, we suddenly had a leaking toilet. Corey and Tony responded. Our water pressure psi was 90, far too high. Corey replaced the valve regulating pressure, bringing it down to 60 psi, while Tony fixed the leaking toilet. They did a great job, and I would recommend Legacy Plumbing to anyone needing service at a reasonable price. Joe W., Cary

Great service! Andy came out and diagnosed our problem and fixed the issue. Polite and efficient,…read moreno nonsense with great customer service. Highly recommend. Thank you.

Very disappointed - was quoted between $1200-1500 for new hot water heater. After install was given…read morebill for $2200. Never once mentioned it would cost more. No one was available to talk to us at office until next day. Instead of trying to work with us they told us if we didn't want it they would come pick it up. Very unprofessional. No one deserves to be treated this way. Complete bait & switch. I called around today and spoke with multiple plumbing companies who told us it should have been $1500-1600 max. Do not recommend - feeling screwed over!

This company is a big scam. They did work which failed…read moreinspection twice and they are not reachable at all and do not respond to the request for repair after filed inspections. Never work with kind of company which have no credibility.

The Raleigh Plumbing Department helped us get ready to sell our house when we were moving from…read moreRaleigh to VA! We had a various plumbing issues... lots of water pressure problems. They came by addressed everything in a quick and professional manner! 6/6 for sure!

I had an issue with my pipes under my sink Kiran great over the phone... he wanted extra pictures…read moreso he could diagnose and give me a price. He gave me a very fair price and the work the job was excellent. Everyone was on time. I would give 15 stars out of 10 with the level of service plumbing that I just received. I highly recommendKiran and Sun Plumbing.... They perfected a somewhat difficult replacing of pipes under my sink something I could not do!! Thank you for recommending Sun Plumbing!