These guys were great. During the last 2 years of a home remodel I have worked with various contractors and companies and I am very impressed with New Light! I wish I had found them earlier. They exceeded my expectations. They installed my tankless water heater, coordinated the permits and inspection, and worked with us to get the gas company out all in one day! Their customer service was amazing- they picked up the phone everytime I called and even reached out to me to help me do what I needed to do on my end. I cannot recommend them more highly. These are my go-to guys for future needs. read more

I use New Light to wire a grinder pump that was plugged in backwards and burned the motor out within 7 months. After contacting the owner he said that he will not be covering full replacement because his ex-employee won't send him pictures showing it installed wrong. I was all but told "unless he proves it was installed wrong, you are on your own". It honestly makes me wonder why this employee is no longer there. This company was the last company for ANYTHING out to this house. After calling him and telling him what was going on, he said he would go take a look at it to see what's going on. He pulled in the driveway and left without ever getting out of his vehicle then called me and told me that he looked at it. It was a blatant lie. I have used them before for small jobs but I will never contact them again. Bad business. Owner is pompous. Honesty is lacking. read more

We needed a new industrial fan installed to replace our old one on the front porch. The speed and efficiency of the young men was impressive! Great service and price. We are so pleased. We will definitely call them for any of our electrical or plumbing. read more

Joe and his crew installed new undercounted lights in our kitchen, and they did an excellent job. New Light has done other work for me, and I've always been satisfied with the results. read more

We woke up to our water heater leaking water everywhere, not a good time! New Light got someone out to our house within a few hours. Colm, the technician, took the time to diagnose and offered multiple options. He even called our utility company for us to ask if we had the right setup for the product he recommended! Very happy with the service and results! Pricing was also reasonable and multiple options were given. read more

Joe made a service call at my property today and quickly resolved an issue that had been lingering for some time. They are a very clean and professional business. I will be calling them for all future plumbing and electrical issues. read more

Very disappointed in the careless service provided by New Light Electrical and Plumbing. Plumber arrived and before even attempting to diagnose a hot water heater leak, he tried to sell me a new hot water heater. First a tankless, then a tanked. After telling him no 3-4 times, we finally talked about the repair. He stated it was a T&P valve without even looking at the water heater. I confirmed with him 3 times that he was certain of the diagnosis and he insisted so. He replaced the T&P valve, left, and the hot water heater continued to leak. Phoned another plumber to look at the problem, which turned out to be a bad pressure reducing valve. He stated it was an obvious diagnosis and checking water pressure was a standard first step in any diagnosis. Further stated that the water heater was in great shape and would likely last for many years to come. New Light was careless in their diagnosis, expensive in service, and deceitful in recommending unnecessary replacement. read more

I am posting this review to commend perhaps the last remaining truly honest plumber. His name is Troy of New Light Services. I called NLS to replace my 41 yr. old water heater. I approved the project and paid for half of the cost up front before he arrived hours later with the new heater ready to install. As he prepared to shut down the power to the old heater, he discovered that the circuit breaker had tripped thus disabling the water heater. Troy did not have to say a word to us; we would have never known, but he did tell us and proceeded to refund the charges (minus a service fee to drain the unit). That is honesty. read more

This company appears to take advantage of the elderly. My parents used them for a toilet replacement (twice). My mother did not like the first toilet as it did not flush well. She was charged double what other plumbers would have charged for the toilet. When I noticed the new toilet rocked, left to right, I told my parents to have the company come back and install the toilet properly. It had been rocking since install, three weeks, and in that amount of time the wax ring could have been compromised. Additionally, their previous toilets did not need a shim and did not rock. The floor is level and is tile. Most likely the toilet flange was not installed correctly. When the company came out they did not check the install and only added a shim. Even when asked about the issue with the wax ring and install the plumber blew my elderly mother off. Now I have to pay another company to come and check their work and properly install the toilet. I would not recommend using New Light Services read more

His crew member was awesome, when his boss let him do his job. He first insinuated my wife wouldn't know anything because she's a woman, even though she was overseeing our remodel, and knew more than him. His crew came out twice, to install the double oven. I was met with an excuse that the hole cut was too small. The cabinet installer showed up the next day and put it right into the hole, but couldn't completely get it in because the electrical work was in the way. His crew came out again without moving the cord, because the, get this, the oven wouldn't fit in the cabinet... The oven was already in place when he showed up. This guy has more excuses for getting out of work than anything. Don't pay this man up-front! Once the money is in hand, your project means nothing. read more

We have used New Light exclusively for all of our plumbing and electrical needs. They consistently provide excellent and timely service and it is true that they provide 24 hr service if needed. The owner has even come to our home on a Sunday night to make a repair. The same employees return and know their customers, so there is never any confusion by having to deal with employee turnover. We are leaving the area to move out of state and only hope to find such excellent service. read more

I am a small business owner who needed to fix emergency light and exit sign lights for a fire inspection. Do not use this company. If you still decided to call be ready to pay $165 in hour + if the work takes another 10 minutes of the next hour- double pay + hidden fee on top. Also be prepared to pay for the time they will need to buy the necessary parts and travel time the same price - $165 in hour. By the end of the work you have to pay huge amount of money ($760 with discounts in my case) This is a rip off service. The worst experience ever. read more

Really angry with this company. My tankless water heater wasn't working and the error code indicated problem with air flow. Joe, the owner came out and cleaned the filters and it failed to fix the problem. He told me to get a roofer to check the vent and charged me $186.00 even though it wasn't fixed. The roofer checked the vent the next day and there was no problem with the vent. I had to pay the roofer as well. Now I'm on day 3 without hot water. I call Joe and tell him the problem still exists. He tells me he will come back out the next day after he calls the manufacturer. He says there was a probably a part that needs replacing but the system is only a couple of years old. Joe never calls and never comes. I call the company 4 times and he still doesn't call back. It's Friday so I put in for an emergency call. They still don't call me back. Desperate, I look up the issue on YouTube. Turns out the system just needed to be drained and my husband and I fixed it ourselves. New Light didn't care that we were facing an entire weekend without hot water. Very poor customer service and apparently aren't very good plumbers either since even I could figure it out. They don't care. Don't bother calling them. Find another plumber. Thanks for nothing New Light. I will be finding another plumber. read more

Overpriced Below average workmanship 2 day job turned into 7 day job, when they wanted to show Don't use read more

I called New Light to help me with a gas leak. While giving me an estimate, the service representative realized it was a simple problem. To save me the cost of a service call, he gave me the part I needed and told me how to properly re-connect it. No charge! Honest and helpful!!! Thank you!! read more

Having some rentals, I use New Light for the difficult electrical and plumbing problems that I can't fix. They are quick to understand what needs to be done, make the repairs in a timely manner, and their costs are less than what other would charge. Two difficult electrical problems come to mind. One was a partially burnt out power supply line on my private pole going to the meter. It involved coordinating repair with the power company, replacing the main feed, and correcting electrical panel problems. The other was a shorted underground power line. One company wanted to dig up and replace the whole power line. New Light was able zero in on the problem and fix it at a fraction of the other estimate. read more

My contractor hired these guys as sub and this is worst of the worst. If u don't believe me, take a look at some pictures I uploaded. They went against the plan and tore up my yard and ripped up gas line, electric, fibre for Uverse but didn't bother to fix them. In the end, they left my yard in shamble for months and the contractor has to hire someone else to fix their mess. Whatever they touch subsequent issues follow. For example, while they were there to do some plumbing trim work, the water tank stop working. They were quick to replace it quickly for $850 when the pressure switch stopped working properly, I called Joe, the owner, and he told me that he was busy but will call me back but never got his return call. The gas line still leaked after they incorrectly fixed it. I have to call my gas service folks to fix it properly. My wife scared when she heard these guys coming to the house to fix anything. IT'S THAT BAD! Anyway, I already warned my friends and colleagues living in the Triangle to stay away from this company but if you're risk taker and adventurous, have them doing some plumbing work to find out for yourself. read more

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New Light Services installed a ceiling fan and dishwasher for me earlier this week. The team showed up right on time, changed the box for the ceiling fan without me asking, and all around did a very thorough, neat job! My appliances look and work great, and I'll be using New Light for future installations and repairs. read more

Was moving to Wake Forest from out of state, was referred to New Light from another contractor. Showed up on time, completed all the jobs on the service order, along with a couple other small items that had come up after moving in. Prices were reasonable for the work, along with professional and knowledgeable team. read more

I used their service several times. Professional service, they changed water heater, installed special toilet and very complicated light fixture. They did a great job. Very happy with their service and will use their service in the future. read more

Within 20 minutes of my emergency call Joe came to my house to inspect the "drip drip" down my bathroom wall coming out of my light socket. Yup! Our hot water heater located, in my attic, was leaking into the bathroom below. I always worried about that water heater because I knew it was only a matter of time for it to go (It was 14 years old). Luckily, my husband and I were home to catch sight of it. Not only did Joe come to inspect it so quickly, but his team removed the broken attic water heater and installed the new tankless water heater within a few hours THE SAME DAY! We even never missed a shower. The tankless water heater was an investment, but after learning the replacement 50 gallon water tank types are being made more cheaply these days (to compete with the tankless) and don't last more than 6 years, we are happy with our decision to opt for the tankless. Joe would have installed either one, but we are confident the tankless was the better choice. I cannot say enough about how professional Joe and his team were at every step. We highly recommend New Light Electrical and Plumbing!!! Brian and Janice Williams read more

We had New Light install gas lines in our home. They did excellent work! New Light Service was very reasonable and did a great job! Their staff and professionals are very good and work to resolve your problems as quickly and efficiently as possible. We also called them recently during a recent ice storm because due to servere temperatures a pipe in our well burst . They had it fixed very quickly in a few hours during a very servere storm and technicians on both jobs were knowledgable and quick to resolve each problem. Their prices were very reasonable for work. I will use them again when needed and recommend them to friends and family read more

New Light Plumbing and Electric is a company I will definitely use as needed. Each person I dealt with was so polite; it was evident that customer service is important to them. Each person I spoke with seemed genuinely interested that my needs were met in a timely manner. I would recommend New Light Plumbing Electric to my friends. read more

Showed up on time;installed fixture quickly; price is very reasonable. Overall, very happy. They are now 'our' electricians.

Uneven expertise so you won't know if the individual will be able to complete the job. Importantly, they overcharged me- even though the electrician didn't complete all three work items, just two, he charged me for all three and quoted me an additional charge to return and complete the third. read more