After applying for and being approved for a MilStar account, a relative purchased a Christmas gift for the kids for pickup at this location. I was listed as the pickup person. An email was sent stating these were ready for pickup. I left work early to pick up the items, thinking it would be a great surprise to show up with the gifts. I used my VA card and went into the store to pick up the items. Once inside, an employee acting as the Exchange CEO told me they needed some type of confirmation from a higher up in Virginia before I could pick the items up. They were paid for, switched to ready for pickup, and now told something completely ridiculous. I called the 877 NEX number once I returned to my car. They told me on the phone they have never heard of such a store policy. They called my Mother the next day and said they needed to verify the account, which they had done twice before. At this point, the actions seem targeted, and just like Navy Federal, I have no confidence that this is NOT racially motivated discrimination. Once she verified, they said they would call the store for next steps. I called the store, and they asked what happened with the call, as if no one called them. I told them to immediately cancel the order. No longer interested in ever shopping at this location. As a veteran myself, this was the most unprofessional behavior and attitude I have ever experienced. Completely rude and arrogant people at this location, and definitely biased against certain customers. I did file a complaint with NEX, and will be filing one with BBB. Do not waste your time trying to be nice or plesant with these folks. Save yourself some stress and order and pickup at Ft Lewis, Bangor, or Bremerton. read more
