There is office renovation going on in the new building recently purchased by my company. In the process, wall and floor tiles have had to be blown out for new piping, etc. Upon walking in to Natural Stone Resources, I was delighted to see tile that appeared to match what I needed. By sight and comparing pictures I had brought with me, I was certain it was a perfect match!
...then this...
They didn't have any in stock (only 20 tiles) at the moment I paid. So, a few days later, I paid my handyman to go pick them up. When he returned with the tile, the box was sealed but when we opened it, several tiles were broken. To make matters worse, the delivered tile didn't match my office building at all! What I saw in the showroom was not even close to what we received. Leads me to wonder if I had even been given the right merchandise. Huge disappointment!
When I called back to discuss the possibility of a return, Gary, who seemed annoyed by my call from the start, curtly remarked, "we can give you store credit but not for the broken ones." Hmmm...so ultimately, I've paid this company money for absolutely useless tiles. Their return policy is ridiculous. They couldn't take back 20 tiles...several of which they broke!
At this point, it's not so much about the cost that I'm eating and being stuck with a stack of useless tiles as it is about the principle of the situation. No sense of accountability or guarantee behind their product, which is truly shameful. I will most certainly not use this establishment again nor will I offer referrals. read more