I had an AMAZINGLY positive customer service experience! Gebran in the Samples Department and Tonio the forklift driver we so pleasant and efficient that it made my doing business there an absolute pleasure! The two gentlemen are the reason I will be coming back to Thompsons as a now loyal client. read more

We were confused at first as to which Thompson we needed to go to first and why there were two. The other location (just a couple blocks away) is the "Design" part, or the showroom really. This location here is where you actually purchase and pick up the supplies. We were able to find everything we needed for our projects at Thompson. We made several trips; scoops of base and sand, sacks of material, and pallets of pavers. Fairly quick to get everything too, not a long wait ever, if any. The staff at this materials location is definitely not as friendly or helpful as the Design location, but then they aren't trying to get your business, at this point they already have it. The people at the counter are still nice enough and fairly helpful, depending on who you talk to. The workers in the back getting the scoops and pallets are quick and get the job done fast, they are the backbone! Pricing is great! And took hardly any time to get what we needed. Keep in mind you have to actually look at the designs and decide what you want at the Design location then order and pay for your items at this location, so that's where it got slightly confusing. And maybe because on our first trip there, the computers were down, so things were a bit amiss. However, if just getting scoops or non-design items then you can go directly to this location to get that type of material. See? It's a bit confusing, but you'll catch on. If we can, anyone can! See you next time! read more

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Great! They are helpful, and a calm place on Saturday. They assist contractors and everyone else too. They have 2 buildings. Their design building is amazing as well as their construction building. Both buildings are within a mile which makes it very convenient. I recommend and will use again. read more

Excellent service. Sales representative Grizzy took care of me by making sure that I have enough sand and road base. Good job. read more

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Fast efficient service and recommendations , listen to my needs and the result turned out beautifully in my front yard . I . I posted

I have shopped Thompson's in Santa Ana a few times. Last year I waited almost an hour for the yard guy, on the fork lift, to bring me a box of stones. I thought, "Whatever. Just an off day." This time I was building a fireplace hearth and needed some stones. Not a lot. Maybe 25 square feet. After choosing the material, the guy at the desk told me to have the yard guy get it for me. I asked the yard guy to pull the pallet so I could get the stones. He told me he would get them. I explained that I wanted to choose the stones so they would fit together properly. He said if I needed 25 square feet, I got the first two layers on the pallet. Well, that wasn't going to work. I went back inside and spoke to a manager named Mary. I explained to Mary that I was building a hearth and needed to choose the stones so they would fit my space. Mary: We don't let you do that. We just give you the top of the pallet. Me: I am doing a small "finish work" project and need the stones to fit somewhat together. Mary: We can't let everyone just go through the pallets. Can you imagine the mess our yard would be in? Me: Well, yes, I can imagine the mess. But, I'm not asking you to let everyone go through your pallets. I am asking you to let me go through one with my assurance to you that I will not make a mess. Mary: Sorry. So I left and went to Valley Resource Building materials in Lake Forest. What great guys! I got the rocks I needed. AND... I didn't even make a mess of their yard! So, I know where not to go in the future. I suppose if you are a "tradesman" Thompson's would be fine. But, if you are a "craftsman" they don't seem to care much about being helpful. Way to go Resource!!!! read more

Thompson Building Materials - Building Supplies Near Me - Orange, California

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The Only place you should be buying Rock!! Large quantities get a bigger break on pricing. read more

Ask for Josh at the front desk when working with the team. He's incredibly knowledgeable, honest and has a customer-first approach.

This place is hit or miss. But when they miss, they miss bad. I spent about 3k total here and would hesitate to do it again. If Home Depot has the supplies you need, save yourself the headache and go there instead. Once they have your money, the customer service takes a dive fast. I don't really think they care about regular DIY customers as much as they care about commercial/contractor accounts. Not sure if their management cares to read the reviews or not but here's feedback about my interaction with their sales rep Trevor Garcia. Maybe you could train him to be more communicative both pre and post purchase. Seems like these guys work heavily on commission and once they make a sale, they just ghost you. read more

Just a couple blocks down from the main Thompson Building Material yard in Orange, CA is the Thompson show room. This is the business of which I'm writing about. My situation was we're doing some hardscape outside of our house and one of the tradesmen picked up the wrong color stone materials (we're trying to match preexisting). So I then personally returned them. Mary, Paul, Valerie, and Jessie could not have been more helpful and supportive. I had an entire team of professionals reviewing the samples and validating what would best match our older materials. They have years of experience, Mary is just flat out awesome, and it was clear the entire gang enjoy what they do. I couldn't recommend them more highly! read more

If you guys don't open on Sunday then don't put on Google and yelp you open. My father and I drove 30 miles from home and completely waste our time. Why didn't I call before I go? I did, No one answers the phone. read more

Thompson Building Materials - Building Supplies Near Me - Orange, California

The quality of the materials available here is very good. They know what they have too.

This is my first YELP review but this place deserves a shout out! I think Thompson's sometimes gets missed when we search for yard decor features. Fortunately, I decided to stop in one day and discovered they have a huge selection of fountains, sculptures, and pots, as well as display ideas for fire pits and outdoor cook islands. Everyone I encountered there (in the yard AND at the design center) was extremely nice and knowledgeable. Special thanks to Guillermo & Ian in the outside decor area for their patience & helpful persistence in locating for me the exact fountain I wanted! Both gentlemen were awesome about answering my many questions & texting me pictures. I couldn't have asked for more...thanks so much, guys; I love my new fountain!! read more

Thompson Building Materials - Large wall fountain - Building Supplies Near Me - Orange, California

Friendly service but sometimes i feel like they're so busy that they kinda rush you or hand you off to someone else. like "just go to the back and ask someone". still a great place to go for options and materials though read more

Thompson Building Materials - You can pick stucco color and finish here - Building Supplies Near Me - Orange, California

I called them for a couple of questions I had on a job I was doing for my mothers head stone. Jonathan answered on the second ring. I rarely make reviews unless I'm very impressed with someone's customer service! Thank you Jonathan! I appreciate your help and kindness! read more

Thompson Building Materials - Head stone - Building Supplies Near Me - Orange, California

I would not recommend this place, they don't know meaning of customer service. Purchased some material was told that delivery was $100 they added pallets fees (2) and bag coverage amount of $39..... and to top it of they are way more expensive than around the corner from my house. Will never go back again, the sad about it they can careless. Highly recommend Southeast Construction Products their customer service was stellar and prices incredibly less!!! read more

Thompson Building Materials - Highly recommend Southeast customer service was stellar and prices incredibly less!!! - Building Supplies Near Me - Orange, California

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They had the best selection of outdoor pottery and planters. Ian was very very helpful in getting me the exact pot I wanted. The service is exceptional. read more

Great selection of stones and other building supplies. I would definitely recommend this place

Really helpful and kind staff. Currently have a huge remodel going on and the prices here are definitely tough to beat. The selection here is much larger than the surrounding building material lots. Also, just down the street they have the "design room" on Case street where you can see a much larger selection of how the material is put together instead of just raw material. Visiting both is a great option because you get to see and check out the materials and then also see them be used in action within a design. I have even had to return and swap items to include bulk stone and the staff made it really easy and not stressful. Will definitely be returning for more material for any of my remodel needs. I 100% recommend this place! read more

I spoke to a few of the order desk guys prior to going here. They were nice but did provide some incorrect information which I didn't realize until I went here to actually place the order. I am still so grateful I found them. I needed flooring from MSi but they don't sell to the public. I got lucky to get NYLA when I came here to order. Not only was she patient and kind but she went above and beyond for me to make it easier to pick up from them instead of MSi which is what you normally do. THANK YOU NYLA! You made a stressful situation easier and I can't thank you enough. read more

Trevor is the best, awesome, patience the best customer service your need. Talk to this guy he'll help you out. Very informative running us through the process of our project. Overall it seems the customer service on this company is top notch. read more

Incredible selection. I was very impressed. Unfortunately, we didn't have a good experience with the person helping us. We told her, specifically, what our contractor wanted us to order and she seemed very confused. Eventually, a more knowledgeable person came to help us. It still took a phone call to our contractor to get things squared away. I'm still not sure why this had to be so hard. read more

On LinkedIn, Thompson's Overview statement says this: "Since founding Thompson Building Materials in 1962, Ken Thompson has developed his once small business into one of the largest building materials distributors on the West Coast. The Thompson team has been accomplished by providing the highest quality customer service, coupled with a genuine respect for each individual. The honest way of working is how Thompson maintains strong business relationships. Whether you are looking for brick, stone, stucco or many other building materials Thompson Building Materials is here to "Supply Your Demand"" I'm sorry, but their statement of "providing the highest quality customer service" is a bunch of bull. I've been working for the same General Contractor for 7 1/2 years. Almost every time we have done business with Thompson's, the sales and delivery experience has been less than desirable. Granted, there have been a couple of times that the sale went smoothly and the delivery was perfect. But I would say that this happened maybe 3 or 4 times. Here's the straw that broke the camel's back: Earlier this week, a coworker of mine went into their Orange Sales counter to get quotes for a particular product that we need for an existing project. Come to find out that the material is special ordered out of the Northwest and it would take "1-2 months" to get. Since Thompson's has a reputation for being on the more expensive side of vendors, I decided to contact the manufacturer (like I've done before) and see who else I could purchase this product from in Southern California... The response was that only Thompson's carries this material. Okay, I thought... So, after my co-worker sent him an email, I left two voicemails and called this sales rep's extension multiple times (name withheld out of respect) - I decided to ask for a supervisor... After holding for a supervisor, a gentleman answered the phone and when I asked who I was speaking with (all I wanted to do was document his name for the record), he hung up on me! Never introduced himself, never even acknowledged that I was on the line. Bottom line is: "providing the highest quality customer service" is NOT on their priority list, and I will NEVER do business with Thompson's Building Materials again out of choice. Sepulveda in South Orange County is looking like a promising option... Ugh! (Maybe the owner (Ken) or his family will read this and honestly want to change things, because I can't imagine anyone or any company wanting to be treated like this) read more

Looking foe material foe any project whether your a home owner, handyman and or contractor, Thompson has what you need for concrete, stucco, pa eta, block walls, and tools to boot. Staff is there to help you at the planning center and or materials locations. They have always been great resource foe me. Last project we finished all material from Thompson's read more

Beware of this place. I ordered a certain material in person and they entered and delivered a different material. When I brought in to their attention, they placed the blame on me for not paying attention to the receipt and refused to make it right. Pay more and go somewhere else that values their customers. Very poor business practices and customer service. read more

My to go place for all my construction materials. Quality, premium service. From people at this design center like Mary Cruz, Lori Krudwig, Phillip Cruz, Mike Linowski to people at the order desk like Miguel & Tony Gomez, Samantha Gonzalez and our outside sales rep Alex Aguilar. The best service ever & superior products! read more

I worked with Jonathan Gomez today to place an order for decorative rock. Jonathan was very helpful, knowledgeable and offered great tips and answered all my questions and was quick to help and submitted my order quickly and efficiently and has offered help every step of the way to ensure that the order is delivered in time and went well above the call of service. Thank you again Jonathan for your kindness, professionalism and all your help, expertise, patience and the absolute best customer service! read more

Excellent customer service and a beautiful selection of fountains and outdoor supplies to beautify your home!

Great customer service!!! They have a big selection of fountains and very reasonable prices. I love the fountain we purchased and really excited to see it in my yard. read more

Why would you deliver a huge pallet onto my plants and lights rather than leave it in the EMPTY driveway?!?! read more

Thompson Building Materials - Why would you deliver a huge pallet and place it on my plants on the side wall rather than my EMPTY driveway?!?!?!?!?!?!!!!! - Building Supplies Near Me - Orange, California

Thompson Building Supplies went above and beyond helping me with a problem. I bought two custom ordered planters from Rogers Gardens and within a year the planters were broken by unfortunate accidents. Rogers Gardens couldn't help me reorder the custom planters but of all places Thompson Building Supply did! Special thanks to Yoselin Flores who walked me thru very step of the way and the guys in the statuary section who loaded the planters carefully. All the staff there are courteous and professional. Many thanks for all your help. Rosemarie S. read more

Do not use thompson materials we got a bunch of broken material we tried to return it and they said no and basically said theres nothing we can do! read more

Had to share my first time experience here at this facility. First being a woman in the working world, it is always a gain when we are able to go into a mainly man employed facility and not have to feel intimidated .I had never been here ,however drove past many times .It was not until recently that I had need for Hardscape materials , and was referred by my landscaper to check this place out. I drove into the Corner Building and made my way inside. No greeters or any of the 6 men behind the counter seemed happy to be there . I waited my turn and with confidence asked about the rocks I was looking for . He was as a matter of fact and directed me down the street . Whoo! glad I got through that ! I drove down the block to Taft building ,again a bit intimidating as there is no real signage of where to start , I just walked around and no one bothered to ask if I needed assistance, very uncomfortable. I made it inside the design room ,that was set up in Covid compliance .I found a line to the counter /cashier and took a chance to start there . There was about 4 female employees working there which made me feel less lost, and at ease thinking how nice it was to see women sharing their knowledge and experience in a mainly man ran business. There was 1 young lady behind the counter doing a great job by herself , while the other 3 roamed around the design floor . I watched 2 of them assist customers while 1 just walked around , never acknowledging any standing customers. That was somewhat frustrating , as the lady behind counter was assisting 1 customer while 3 of us others waited. Finally after 2 customers it was my turn , I had helped myself looking at samples and assuming I knew what I wanted , as there was so many selections of rocks and sizes, but no one to help me . The lady that was on the floor (Rita)Finally jumped on one of the 5 open Cash registered and asked what I needed. I tried my best to explain what I needed, and gave her a few guestimate numbers .I showed her the rocks I wanted 1/2-1 inch Mixed Beach Pebble. I was so disappointed that she behaved as I was bothering her and made me feel a tad stupid as she asked about yardage. Its not the what she was asking ,its the way she was telling me !After it was decided the weight and product ,the original lady (who was very helpful and pleasant )took over and completed my order , I guess Rita had more important things to do. Bottom line here ,place is nice with a variety of building materials and great prices. Lacking is the motivation of the employees , ready to assist and make you feel as important , as any of the men that walk in .Making the female gender feel awesome that women can walk into a place like this and feel equal, and not have to experience more competition among other females. Remember the women make the decisions in the home of what will be built and what materials 95% of the time. I worked in the Corporate world ,skirts' suits and heels , however I also worked on a construction crew, Boots ,hard hat and tool belt .Kuddos to the women that really want to work here , and the other women that don't well they they need to find another job!!I hope next time I walk in either facility that Customer Service begins with a big HELLO!!! By The way outside crew , I found to be so busy that they take your Gold paper and just walk away . Hey Hey where do you want me to park ?? By this time intimidation is gone , now you are just being rude! Anyways I gave them benefit of doubt and waited to get loaded. Funny part NOW , after all that and me shoveling over 450 pounds of rock into the planter area , I was not only short but I think I got the wrong rocks LOL the size seems bigger Of course I did not check it before I left, I HAD NOTHING TO COMPARE IT TO, and the young man loading my truck never showed me anything . See I don't get angry anymore ,its not worth it. I just want people to care and be nicer to each other. I will be back ,I need more rocks and will take a few to compare My invoice says 1/2-1 inch rock see the pictures. Thank you Thompson's and the young lady that did everything right :) HAVE A FANTASTIC DAY !!! read more

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Very pleased. Great value and selection. You have to do some homework to understand options, but worth it.

Just when you thought things couldn't get any worst! Well, they do! About 3 weeks ago we paid someone to go pick up material we needed from MSI. Unfortunately, you have to place the order through either a contractor or Thompson. Well, the guy went and placed the order with a young lady at Thompson and asked for 50 feet of the product. He said she seemed a little confused and seemed to use her calculator a lot but she finally charged him and gave him the order. Well, since it's a special order you have to then drive to MSI and give them the order and then drive to get it from their warehouse side. When he arrived with the material we check his truck and he has 2 boxes ONLY. There's only 6 feet in each box. He did pick up other product so he didn't think much since his truck was full of items. I called and the guy that I talked to at Thompson said that there was nothing for me to do other than drive back and place a second order. So I drove to Thompson and was helped by a young lady. I explained what had happened and I told her that he needed 50 feet and only got 12 feet. She is looking at the receipt I am showing her and looks so confused. I told her I need 7 more boxes to complete the 50 feet. She said no you need more. I said no, I only need 50 feet and there's 6 feet in each box and I already got 12 feet. She continued to calculate the numbers on her calculator. Then she calls the other lady which was the one that made a mistake. They both can't figure out how many boxes I need even though I already told them. At that point I'm really upset because they don't want to sell me what I'm asking for. I'm trying not to get loud but we are going back and forth. She keeps saying there's 4 in a box, and I'm telling her there's 6. After wasting my time I walked out with an order for 7 boxes. Unfortunately, we decided to add that same rock to a different part of the outdoor. My contractor went to Thompson this morning to get the same rock. I gave him the receipt they gave me thinking it would make it easier on them. Nope!!!! They were trying to order the wrong color. Our contractor told them that was incorrect and he just needed the same material they had sold us in with that receipt. They made my contractor drive to MSI to figure out what they needed. Thankfully, they called me after going back and forth and not getting anything. I looked up the product on MSI website and send them a picture of the item number it took them almost 3 hours going back and forth locations and people. I think it's really important that the staff at Thompson have access to the web so that they can look up items and it would make it easier on everyone. It took me 2 minutes to look up item name that was on their original receipt to figure out what the item number was and send it to them. Not sure if anyone at Thompson takes the time to read reviews. But I hope they do to improve the customer service. read more

1st and last time in this place. I could here commotion inside the place b4 I opened the doors. Once inside it appeared to be a loud AF "gangsta party" as the kids say. Smoking and joking by all the employees talking and yelling about inappropriate crap. Gal at the counter that was dealing with me had to ask me to repeat myself 3 damn times because she wasnt paying attention and looking over my shoulder listening to what the other yahoos (employees) were talking about behind me. I just wanted some blocks! Plenty of other places to go too. Im really embarrassed for this place and apparent lack of management. It was like a grade school class cutting up cuz they hav a substitute. Really weird. read more

Yes, with all kinds of construction there will always be delays. They can all be worked out with communication. That is what Alex also believes in. We worked out my next delivery. And he had my materials delivery on time. Drivers /delivery men were also very professional. Thank you Alex for your excellent customer service. read more

Horrible customer service in the office!!! If they try working without a cell phone glued to their hand and make eye contact they might be able to give better service. The two guys I talked with in the yard were a lot more helpful... I went to another supplier which gave great service and we paid less for the same product. read more

Thompson building materials are fairly priced. They have a good selection of outdoor materials to make any yard look nice. The employees are very helpful and knowledgeable. read more

4 stars only because we had to go there 2x because the first time the stone that was shipped was broken on delivery. Clene fixed everything and was outstanding in her customer service!! Thank You!! read more