I picked out and PAID FOR a marble slab and when my fabricator came to pick it up, they had sold it to someone else!!!!
I understand accidents happen, but the level of rudeness I encountered was next level. I was told over the phone that it's not their fault... my fabricator should have picked it up sooner. What???? I picked it!!! I paid for it!!!! What on earth?
I went back into choose another slab and everything I liked was either already sold or too small for my project. When I showed frustration, the lady taking me around said "well, what am I supposed to do about it?" I don't know... maybe NOT sell something twice! And at the very least, maybe say a heartfelt "sorry!"
I went to Marbolis around the corner from them and wish I went there first. Beautiful slabs and much more selection, incredibly friendly people helping me, and I was even told that they were grateful for my business! Imagine that! Loved my experience there. Do NOT go to Marblex. Not worth your time. read more