Had a wonderful experience in this optometry office. Will definitely continue to be seen here. Staff is friendly and helpful. And, they have cute and affordable glasses. Check it out and see it for yourself. read more

Natomas Optometry - Optometrists Near Me - Sacramento, California

I was referred by a coworker that goes to NO and have been very happy with their optical department. Yo-yo is so nice, and takes his time explaining the different options for no nose arch clients. It is hard to find frames that work for me. NO you are so lucky to have an employer that makes customers feel welcomed. read more

They've redeemed themselves. I had one bad experience but for the most part client care is top priority. They've gone out of their way to make it right. Glasses are expensive after all the add ons but their selection and expertise is worth it. read more

Dr. Carney was very relaxed and made me feel comfortable as he worked on tweaking my contacts prescription for the best vision. The office staff is very professional and friendly. Amy did a great job in helping me sort through all the frames and selecting a lovely one. read more

Had a pleasant experience going here. I was greeted and was given paperwork to fill out and was called in 5 minutes after! Doctor was very nice and helped have a better understanding as to why certain things were happening to my vision. Anshu was very very sweet and helped me out with selecting the right pair of frames. Anshu also went above and beyond with helping me get my glasses. Thanks Anshu! read more

I'll make this quick. I came in at 520pm to get glasses today. The store closed at 6pm. I was told to come back because they didn't have time for me. Keep in mind only one other customer was there. I went to another location to get my glasses. Got there at 333pm and was walking out at 555pm. My review time stamp is my proof. Also this location had 5 people in the lobby and 2 workers. The lack of service is crazy. The owner is definitely losing money and risking their reputation with these lazy employees. read more

I have been seeing Dr. Nakamura for many years. And, thanks to him, he's always in focus when I see him! Everyone at this office is friendly and professional. It's always a treat to work with them. And they handle my insurance seamlessly. I have no sense of style. (If I dressed in the dark, no one notice any difference.) So I need to ask for help picking out frames. And I always get compliments. No one ever compliments me on my shirt - but always on my glasses. As long as I'm writing this, I will throw in my favorite optometry joke: I once knew an optometrist who backed into the lens grinder and made a spectacle of himself. That's all. :-) read more

I need to get new glasses and have my eyes checked. There wasn't a long wait time and front desk was nice. Had DR Nate he seemed rushed and wouldn't let me finish asking questions about new frames and my eyes. They special ordered my glasses. The frame was real loose and the arms are real loose even after tightening, the lenses still move around. read more

This place rocks. I was in and out in less than an hour. The staff is helpful and they actually seem to care. Dr. Charney was professional and very easy to work with. Stella was extremely helpful and walked me through the process of ordering new glasses. 10/10 read more

This was my first experience with Natomas Optometry. I left feeling 100% satisfied with my eye exam and the professionalism of the staff.

Always a great visit with great service. I enjoy my appointments. The staff is friendly.

UPDATED REVIEW: Okay, so I decided to edit my original review of Natomas Optometry for several reasons: 1. They responded and reached out 2. An explanation and solution was provided and agreed on 3. They followed through and followed-up 4. Product received was amazing in quality and care My glasses arrived about a month and a half later. I ordered them on May 1st, and received them on June 16th. But hear me out, they have absolutely no control over your insurance's lab. Unfortunately, I learned that VSP (my insurance) has been backed up and it took them ages to get my order completed. However, Dr. Ryan Nakamura from Natomas Optometry reached out and provided a respectful and thorough explanation of what was going on. He also was very generous and offered me a free additional set of lenses on the house (which he definitely did not have to). He also assigned a staff to be my main point of contact for correspondence. She is a wonderful liaison - Stella. Over the course of the following weeks, since I talked to Dr. Nakamura, Stella and I spoke to each other almost every week to check-in. She helped me pick out my additional frame for the new lenses. She also worked diligently to request a partial refund from VSP due to the delay. I am incredibly happy with both of my glasses. They are beautiful. I changed my review from 2 stars to 5, because I feel situations are very circumstantial. What a business owner decides to do in these scenarios are very telling of how they operate their business. And of course, as a customer, we should also be respectful on our end. Dr. Nakamura and his team did not have to provide a free additional set of lenses, request a partial refund from VSP, or even dedicate as much time for correspondence and care. They could have just said "sorry, we can't control this", which would have been fine too, but it's just the extra steps they CHOSE to do that really changes the experience. Thanks, guys. I will be back. And I will recommend. ORIGINAL REVIEW: I put in the order for my glasses on May 1st, 2020. A few months prior to this, I had gotten my eye exam and picked out my frames so the process on May 1st was fairly smooth. They told me it should take a couple weeks or maybe longer, because of everything that has been going on with COVID-19, which I understand. Three weeks later I called to check, because I have not heard back from them, but still no glasses. I called back a day or two later to see, still no glasses. They called me back and let me know there was a scratch on my lens and it would have to get sent back. They told me it should be finished by next week. A week later (now four weeks in), I called to check - still no glasses. An incredibly sweet and empathetic receptionist called the lab and the lab has not even started the process yet (because of the memorial weekend). She told me it will most likely come in next week. So now we will be five weeks in - over a month. I still have not received my glasses. I paid over $300 for these and feel like I have been just waiting and waiting. Given the reviews I see, it makes me feel that this is a rare circumstance, but still, I am frustrated. I did appreciate that they did a thorough check on my glasses and saw that there was a scratch and sent it back to the lab to get it fixed. Again, more waiting, but I understood the process. I'd rather they find the scratch and send it back, versus me not noticing it and it damaging my vision. The customer service is a hit and miss. And don't get me wrong, I've spoken to several of their staff. Some are really friendly and incredibly empathetic, some were rude and very short with you. At times, I felt as if I was an inconvenience to them by calling to check on my glasses. Another thing I forgot to mention was awhile back when I was in the process of selecting my frames and lens options (I forgot her name, but she was an older white lady) I am pretty sure the person who helped me was judging my education and status level by what I was wearing, and was really condescending. I think I was in a hoodie and some leggings. I get it, but I was just lazy you know? I didn't want to dress up. We've all had those days. But she was pushing me to select a more expensive lens option. And when I said no, she kept asking if I was sure... "Are you sure? Do you know what AR means? Anti-reflective. Do you know what anti-reflective means?" I told her yes, and she continued to give me the definition of it anyway... then she went on to continue to define other terms to me. Then she brought up research articles and asked if I understood research (research regarding the benefits of certain products)... lady, please stop. Overall, I don't necessarily not like them, but I don't love them either. This is solely based on my experience. I am sure if things had gone a different way I would have given them at least 3-4 stars, depending on who I interacted with. I hope this helped. read more

Natomas Optometry - Optometrists Near Me - Sacramento, California

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The staff were all incredibly friendly. The optician, YoYo, was exceptionally knowledgeable - he was able to customize the selection process not only to me as an individual, but also to the insurance benefits I had available. He also was able to help in selecting a frame as the initial ones that were picked didn't quite convince me. The whole experience felt like he was a friend looking out for my best interest. I ordered both glasses and contacts. Highly recommend. read more

Synopsis: Doctor good. (Some) staff not good. Dets.: The doctor and the front desk staff were excellent and highly professional. This review is about the person who helped me select my frames (and her assistant/shadower/trainee). I, like most of you, saw the wonderful reviews and decided to get an eye exam and new frames here. As noted above, my interactions with the front desk staff were great. No complaints there. My disappointment began when the person who led me to the back (Anshu) was being shadowed by a young man in training. She let him conduct my initial eye tests (fine), but there was an air of unprofessionalism. I chalked it up to him being young and them having a friendly relationship. No biggie. Next step after the doctor's exam was to pick frames. Anshu was incredibly helpful, and picked a great pair of frames for me. However, I need to bring to light some of the things she said while we talked. First: Anshu has long beautiful hair that she wore down. I remarked that my fiance (of Mexican descent) has hair as long as hers. She said "So it's nicer" (than mine). I could simply dismiss this as being about length (both Anshu and my man have longer hair than me by a few inches), but I can't help thinking it had something to do with me being black. Second: The second comment Anshu made basically confirmed that the hair thing was about the "inferiority" of black hair, and black people in general. She was relaying a story about another customer and described the customer as "Black, BUT nice looking". Sooooo, yeah. I don't think this is necessarily a Natomas Optometry problem - I think they may just have a few bad apples. I would feel better about recommending them if they addressed these concerns with their staff. Thanks for reading. read more

This place is five star and or above! The staff is be on excellent, Dr. Lou is terrific!!! The office is set up so professional, clean and comfortable. I would highly recommend Natomas Optometry services!!! read more

Dr. Morales was so sweet and so helpful. She took the time needed to really see what my vision issue was, which was not what my last 2 doctors said. I felt like she had an excellent grasp of vision overall and asked the right questions to be able to determine why my vision was so bad at the end of the day. I will definitely be back for my regular check ups with her. read more

I been on this place about 2 years ago and spent $$$ for my eyeglasses. So this year I decided to come back since they have decent amount of eyeglasses and my previous eyeglasses came with original case and even box that came from the manufacturer. First of, I already went to another clinic and told me that I have an extra 40% off on my frames because of the plan, when i went there I was told I only have 20%, ok. Then they charge you for the 20 dollar co-pay for the doctors visit? now I bought my own prescription. And this time I brought my own frame and left with the original case, and when I came to pick it up they said I did not leave any case. OK it's just a case, but you add all these up I will never go back to this place and spend my hard earned money somewhere. read more

I have been going to Natomas Optometry for over 12 years. I admire their professional and caring doctors and their very friendly staff who fit new glasses. Their frames are outrageously cool, and I have a wonderful collection of them from my many years of going there. ANOTHER PLUS: recently, August 2021, they were super careful regarding Covid protocols. I really appreciated that!!! read more

Top notch doctors, top notch care, top notch team...what more can you ask for in eye care.

Excellent service from setting up the appointment to the visit. First time client & I was a bit nervous but the doctor was professional & courteous. Thankfully I was 100% satisfied & relieved. read more

This place is very professional, good customer service, no up-selling pressure. Dr. Lui and her assistant were patient, kind, and informative throughout the process. Yoyo helped with my glasses purchase. His depth of experience was obvious and appreciate. read more

I came in for a new pair of glasses and contacts. They staff here are well trained and all so attentive and nice. They really care about customer service. I've been wearing glasses for years and this was the only place that measured my eyes to the glasses and made sure my pupils would be centered to the lens. read more

I love Natomas Optometry! The large selection of frames is what brought me in, the customer service is what keeps me coming back. I have been going there regularly for about 5 years, and have had nothing but great experiences. Dr. Lew is very personable and professional. She truly cares about her patients and it shows. Yoyo has helped me choose frames multiple times. He is very knowledgeable and also great with kids. His advice is very useful and comes from years of experience in this industry. I recommend Natomas Optometry to everyone I know. read more

I had an appointment at noonish and was there for well over an hour and a half! (Of my own indecision on frames haha). They were able to fit me in fairly last minute as well. My doc (for the life of me I can't remember his name) was really cool and listened to me about my concerns. CONTACTS: Such as my contacts kinda being a little blurry. It wasn't anything too bad but definitely noticeable with street names. We bumped my prescription up a bit. As far as contacts go, he had me put in a new brand to trial which are a little less power than my prescription. They're called BAUSCH + LOMB ULTRA for astigmatism. THIS IS NOTHING AGAINST THE OPTOMETRY OFFICE. This is about this brand. The first thing I noticed about the contacts is the felt chonky as I say. I have worn ACUVUE since the 6th grade. So that may be why ‍. But from ACUVUE to this brand I notice how quickly they feel to "dry up" I find at times when I rub my eye that the contact tries to fall out. And I never had that with ACUVUE. Soooo being that they're trials I'm going to ask to switch back to ACUVUE as to me they're the elite brand for my picky AF eyeballs. unless my eyes get used to these. One plus to the brand is they are slightly blue hued? So they make my blue eyes a lil more blue. (I think it may be UV blocking idk I'm not an optometrist lol). Glasses selection. Okay I may be bougie and all. I'll take that.. but let me tell you, Natomas Optometry has THE selection. They are the I-T G-I-R-L when it comes to frame options. I got a pair of Versace glasses, and I went in thinking I wanted Gucci frames. Some brands I noticed: Gucci, Versace, DG, (a few designer brands I don't recognize), Tiffany I believe, and a good selection of Oakleys. They also have A LOT of cost effective price options for those who aren't bougie like me. (Pstttttt Versace frames are cheaper than Oakley just saying). I didn't realize you can pull the frames off the wall to try em on (they looked locked in my defense) So I waited for my eyeglass bro to come check in and I had like 15 frames I wanted to try. He should've made fun of me because I just pointed at the ones I wanted. And from the first frame when he lifted the securing thing I was like OH NO I LOOK ENTITLED! I of course apologized, but he was so patient and said it was okay. This guy was EXTREMELY honest with me about how the frames looked on my mug aha. He'd straight tell me "mmm nah not those" and then we narrowed it down to the Versace frames (which tbh were cheaper too). I apologized for being so moderately indecisive as I don't but frames often. And he told me he doesn't place a time limit on people picking frames. He was so kind and made me feel extremely welcome. Cost: very cost efficient especially if you have VSP or other eye insurance. Contact fitting is $40 which tbh hasn't changed much in the 15+ years I've been wearing contacts in any office. They have advanced imaging they recommend every other year to monitor eye disease. They made it fairly cheap $35-$45 I think? But it is optional (YOU SHOULD THOUGH). I walked out paying a little less than $300. $60 ish out of pocket for frames and mostly my frame selections. Which my glasses bro (I know there's a real title I forgot) explained ALLLLL of my options in great great detail. So just ask. Overall: this is my favorite eye doctor that I have been to since I moved to California. If you are moving to Reno my optometrist for years and years was "Addlington eye center" check em out When I pick up my frames I'll post pics as well. read more

Gurleen was amazing! She was so professional and thorough and really made our experience one to remember. Thank you Gurleen!

Left this place with one of the best eye exam experiences I've had in my 15+ years of wearing glasses and contacts. Staff is very friendly and helpful and are willing to help you make your budget. The doctor herself was beyond great, and very friendly. The first time I've ever had a doctor take my lenses out for me and it was so quick. Think I've found a new go to place! They have plenty of name brand glasses on display and an assortment of cute fashionable affordable lenses! Excited for all my things to come in! read more

I highly recommend Natomas Optometry. Very clean, staff is great and Dr. Nakamura is an excellent Optometrist.

Natomas Optometry is hands down one of the best optometry in the Sacramento region. They provide quality care, a large quantity of frames to select from, and their staff is generous and friendly. Every time I walk in, I am always greeted in a professional manner. The doctor themselves are professional and always give me the opportunity to educate myself on what they can find because I am always intrigued on what I can learn. The process from setting up an appointment and pick up my frames is as easy as 1-2-3. I came in on Saturday, August 19th for an exam and frames. I just received notification today, August 28, that my frames are ready for pick up. Usually for frames, I've had to wait anywhere between a week to a month from different optometry locations in Sacramento and Fresno, CA. I would highly recommend this place for everyone who appreciates professionalism and selection. read more

First time here and had a great experience. Very clean and staff are thorough and friendly. Good selection of designer frames and sunglasses. Staff were willing to help and answer questions, but also left people peruse at leisure without up-selling. Exam was thorough, performed by Dr. Nate Charney. I have Grave's Ophthalmopathy, and he was knowledgeable and sensitive in discussing my options for contacts as well as conducting the eye exam. I had an issue with my glasses once they arrived, and went back into the office to check that the order was correct. It didn't seem like my blue light protection was added. short story -- it was there; it just looked different because the brand of lenses were different from my previous pairs. I can't remember the name of the man I spoke with, but he was so nice, patient, knowledgeable, and listened to my concerns without being dismissive. Probably will go back for future check ups and maybe even a few pairs of sunglasses. read more

MUST READ: poor lens quality! I got two remakes and lens still cracked. they blamed me and talk crap about me in the back as if I didn't hear them. no one deserves the treatment I experienced. I was a loyal customer for years, they got my prescription wrong once and still went back just to be treated like this. I recommended friends and family, never again I will say their name. horrible company!!! read more

This is my second time coming here for glasses. I love the selection of frames and the Dr and staff are so friendly. My appointment was easy to make online and the text messages are great. I was seen right away. This will be my permanent optometry. read more

With COVID-19 in affect, the staff took precautions in the most friendliest way. With smiles on everyone's face, the welcoming feeling, and the upmost professionalism was so much appreciated. Thank you for answering every question with such meticulous answers. Thank you Stella for your knowledge and helping me understand exactly what I needed. I will highly recommend this business. read more

Natomas Optometry - Asian Fit Glasses - Optometrists Near Me - Sacramento, California

This is my go-to optometrist for a few years now and I still love it. They have excellent selections in frames and can order anything you want (that is available to order). They offer superb customer service and their office is always clean and follow safe COVID protocols. I'm still amazed with Stella's customer service. She has the best memory and always there to accommodate your needs with the most uplifting energy. She's prob why I always return to this office for my optometry needs. read more

Always great service, doctor care and value. Been a happy patient for years. I'd recommend to all my friends.

Stellar customer service by Stella. Dr. Nakamura kindly helped me with computer glasses for my work. The first glasses I purchased were hurting my earlobes. Dr. Nakamura generously permitted to exchange for a different pair which fit great. They have a huge selection of designer frames and implement really good safety protocols during Covid pandemic. Definitely worth the 45 minute drive from Elk Grove for the excellent customer service, kind medical care, and quality frames and lenses. read more

Got there 10 minutes before my appointment to fill out all my paperwork, ended up waiting 45 minutes until I saw the doctor for the exam. Finally left another 25 minutes later. Never had an eye exam take that long and will definitely not be coming back. read more

Opticians are nice. It's so busy, though, the doctors just rush you in and out when they see you. It was so rushed. Came out with an incorrect prescription. Now I have to go back to get my eyes rechecked after already buying a new pair of glasses (which is how I found out my prescription was off). read more

I use to really love this Optometrist Office. I think the doctors are good, however, I feel like they have now become salesman. Also, office staff....they are UNPROFESSIONAL, RUDE, and LACK any kind of customer service. The tall caucasian blonde; inept, rude, argumentative. I ended up with lenses that aren't what I requested; I can't see out of them they are blurry. Annnnnnd, they were expensive! I am going to go by and pick up my prescription and go elsewhere. They lost me as a customer because their office staff are RUDE RUDE RUDE!!!! read more

For a full time working mom, I appreciate that they are open on Saturday. I usually schedule appt for all my 4 kiddos in the same day, in and out in an hr or so. Glasses ready in 2 wks read more

I'm so bummed that my experience wasn't the 5 star rating I thought I would be giving. I usually go to LensCrafters for my eye needs but decided I wanted a "real" eye doctor who wouldn't be pushing me for every possible add-on I don't need. Let's start with the positives.. -The office is beautiful. Extremely clean with high end equipment. -HUGE selection of eye glasses and eye wear. Beautiful showroom. -Very safe and thorough covid safety process. The not so good.. I specifically came here for a non-pushy, non-salesy experience that I would get at LensCrafters. I came to Yelp and saw that they had many highly rated reviews. I had an apt for an eye exam and was very please with the exam process. It was thorough and I was able to get my prescription figured out. However as soon as we got to talking about contacts that's where my good experience ended. While the doctor was polite and kind, she was extremely pushy with telling me to buy a years supply of contacts. She told me that there were all these discounts and rebates but that I had to buy the full year. She made me feel like it was the only option and that it was the best option to go with. I told her it had been years since I've worn contacts and I wanted to make sure I was comfortable with them before committing to a year. She gave me a couple days worth to try but told me to let them know asap so they could order them. I have two different prescriptions for each eye but the doctor said they are close enough that I can try the same prescription for both eyes. If I didn't like it I could ask for a prescription change. She told me if I changed my mind I could bring back the unopened boxes of contacts and exchange them for my new prescription. However once I asked the front desk about this at check out they were very apprehensive about that and told me they almost never do that. So why would I buy a year supply if I need to change my prescription in a month? I asked about the pricing for 30-day and 90-day supplies but while looking up pricing I was told multiple times that the year supply was the best deal even after I told them I needed to think about it. I had to repeat that I wasn't ready to make that commitment yet and that I wanted to make sure my eyes adapted to the contacts first. I was overwhelmed with the whole sales pitch and left feeling frazzled. Once I got home to process my experience it occurred to me that I didn't even know the name of the contacts they wanted me to buy. All I know is they are daily contacts. I was never given a choice of brands, which after researching online, apparently there is quite a variety. I wish I knew this and I'm really glad I didn't commit to a brand without being given options. I'm really upset that they wanted me to buy a years worth of contacts knowing that I may need to change the prescription in a month or two. Here's the part that really bothered me. I realized after I left that they didn't even give me my prescription for my glasses or contacts. I had to call the next day to ask them to email it to me. Maybe I just came in on an off day but I'm so sad that my experience made me feel like I was back at LensCrafters. I didn't feel like a valued patient. I felt like another dollar sign. read more