On Sunday, 9-19-21at 5:46 I placed my order by phone. The phone system is lousy to start off with. I ordered 4, 10 piece wing & fry combos and 2 order of zucchini which in total came to $91.16. I paid the cashier and she walked away from the register and the drawer popped open. You could see all the money inside the register and no one was up front. I thought I was being punked for a minute. I got on the phone and called the restaurant again and with the phone service being so bad they hung up on me. I called again and the same thing happened. Finally the girl who was working the front came back with bags of food and I asked her "do you know you left the drawer open, and her comment was oh I didn't even notice it" she then closed the drawer. A gentleman asked if they had tables open, so she seated his family before leaving again. Another young lady came up front with more food bags and I asked if any of them belonged to me. She then asked if I had been cashed out. I told her yes I had and she said let me check. The customer service is very poor at this location. The wait time is also ridiculous, yes I understand it is football Sunday. My food was cold when I got it after sitting on the back counter area before I received my order, it was some of the first food that was brought out. Once we got home the order was not correct and we could not tell what was what due to it not being marked or labeled. I ordered 2 med, I asked for one strawberry hot but looking at the receipt it says honey hot, and I asked for curly fries with the honey hot wings but they were all regular fries that were old and cold. I have not eaten at this restaurant in a long time and I will not be eating here again. It was a waste of my money and time and next time I will follow my first mind and go somewhere else and get my wings. read more

I went to the Native on 51st Ave and Baseline to pick up online order only to find that the buffalo chicken salad I ordered had NO chicken...or tomatoes or red onion. When I brought it to the attention of the staff at the front, I got attitude and was told that the salad was complete. Also, I did not get any dressing for the other salad I ordered. This is completely unacceptable especially for the price attached to these salads. Almost $14 for some lettuce and shredded cheese....DONE WITH NATIVE. read more

Came in with the family. It was busy, game night. Was sorely disappointed. Here's why. Ordered a salad, only to find a hair in it. Positively grossed out. Told the mgr when he brought out drinks. Yes, he replaced the salad. But seriously who ever wants to eat after knowing there was a hair that didn't belong to you in your food?? Bill came around. He could have comped or given a discount. Was there?? No. Not returning. And I'm ok with that. It's not a loss for me. There many more pizza places in Laveen. read more

Went there tonight for dinner. We were seated promptly. Our server was very attentive and polite. She checked in with us multiple times. We were very pleased with our service. Our food took an acceptable amount of time to come out. Our wings tasted good, the California cluck was really good but i have mixed feelings about their pizza. I like the crust but that's it. I don't know if it's the cheese or the sauce but I did not find it palatable. My kids didn't even eat it more than one slice and that says a lot. So I liked the wings, the chicken sandwich, but the pizza not so much. read more

Native Grill & Wings - Chicken Wings Near Me - Phoenix, Arizona

No star! Horrible. Just terrible service. All the servers are in the kitchen and who knows what they're doing; there is also no host standing up front. People have been waiting to be seated for more than 10 minutes because there are no servers and hosts on the floor, and it's not even busy at all; only 7 tables being used, not even 20 people total. read more

11/3/19 went in and our waitress was rude from the start . Amani did not greet us. Just asked what we wanted to drink . She knew I was upset because her not greeting us she brought everybody's drink out except for mine I had to wait at least 5 min for mine ( she was Probably making a statement with that ) anyways we get our food I ask for cheese , pepper ..... nothing ...... I had to ask another waiter for that . We had finished our drink no refills again we had to ask another waiter for refills and so many other things . She needs to be retrained. Or waitressing isn't her thing . I will not be coming back to this location. read more

Wings got delivered from door dash and I ate one until I noticed the hairy hairs on the wings. Gross. Wtf is that? Lol. Never ordering again from there. Plus they were supposed to give me a free meal because last time I ordered from there one of the wings was a bone with a nail size piece of meat on it and it was hard and almost broke my tooth and they refused to give me a free meal because they don't have my name in their system that they apparently wrote down to prove I was supposed to get a free meal. So basically go there if you want a hairy meat wing but otherwise pick a different place. read more

Native is my favorite place to get wings. However, this location is tremendously lacking in service. It takes forever for each step. Order, drinks and return trips. I've worked in the industry and I can identify the factors and the don't plan well for busy times. The servers are nice but their leadership aren't training them properly. So be prepared for long wait times. 50 minutes from the time we sat until we got our wings. read more

If you are going be ready to spend some time in this place service is very slow. It may take 15 to twenty minutes to get water and a menu. Happy hour specials are great. They have good food if you are in the mood for bar food. The people that frequent the bar are fun and friendly. The out door patio is perfect to eat on if the weather is nice. read more

Native Grill & Wings - Chicken Wings Near Me - Phoenix, Arizona

Native grill and wings went above and beyond correct previous situation thank you so much!

First time at this location, Friday evening so naturally busy. One thing that really stuck out was the customer service, from the moment we walked in we were greeted and seated, our host explained the specials very friendly young man. Then our waitress came what a sweetheart, I wish I could recall her name but literally can't, blonde curly hair she was very friendly and attentive. Our food was taking a little bit long but a manager came and explained to us that they were having problems with their oven, which we thought was a nice gesture as we didn't ask. Our food came and it was hot and fresh, overall good. We had 2 different males I think managers come over and tell us thank you for coming and telling us they appreciate our business which I thought was pretty cool. Just based on the customer service alone I would come back. read more

Waitress likes to write items down when they weren't asked and then tells customers they're wrong . Should've stayed closed

I have to give it a 1 star. Picked up my food and it was disgustingly cold. Manager acknowledged it was cold and comped my meal, but seriously you were going to throw it away anyway! Had to come home and reheat ALL of my food. Ended up jus giving it to the dogs. Disgusting place to eat NEVER come here. Disgusting restaurant and service will never come back. Laveen needs other chains. Wait staff was decent but don't come here read more

Just brought home a wing order that was the worse wings I've ever had. They were small and very little meat usually we get half drumsticks and half wings. These were 17 tiny wings and 3 small drummies. The pick up table was also rude and I knowledgeable about using my credit card. That was my last time ever to this mess of a restaurant. read more

The food is great, although we couldn't even get another without water without waiting 20 minutes for for it, they didn't bring any napkins, wet wipes, silverware, none of the necessities we need to eat, it was not that busy either, my chicken was cold when they brought it out and I know you probably think I'm nitpicking but I'm not and I asked for a water and she swore that I ordered hot tea, won't be going there anytime soon. She tried to charge me for it when I didn't even touch it. I wonder how many people she over charge read more

I would give a zero if possible. Got wrong food. No one cared. Overcharged for items I ordered and did not get. They still do not care. Thanks for nothing read more

Nice place Bad service. I have visited this place several times because I live nearby, the place is very nice but the waitresses give a terrible service, they always take a long time to serve you and always bring incomplete orders, tonight my waitress was Nahomi I ordered beer, wings and pizza, I waited more than an hour sitting down and my pizza never arrived. This is the third time it has happened to me and I keep giving the place another chance because it is a few minutes from my house. I will not return again read more

I went there to pick up food for uber eats. When I walked in there was 2 people waiting at the hostess station and the hostess was no where to be found. I went up to the bartender and said I'm here to pick up food for... she put up her hand and said go to the hostess station, I replied I did and no one was there and she told me she'll be there and walked away. I go back to the hostess station where the other 2 people are still waiting and no hostess. 3 employees walk by without even asking if we've been helped. Finally someone came and helped us but the customer service is non existent. The bartender looked like she was a call girl and there was only one family eating in dine in. As I was waiting I talked to a women from DoorDash who said she has had a problem every time she comes to this location. read more

I've lived in laveen since 2001, before 51st ave became a large street, and when you had to drive to get groceries anywhere. I've had great service in the bar at native, but sitting in the other area is just plain dumb if you're over 21. Tonight we had crap service, the only reason they recieved 3 stars is because of previous experiance. I reall don't understand how you can leave a table sitting for 15 minutes with empty glasses, while you disappeared into the kitchen. never once coming by our table to ask how our food is, this service is one of the worst i've ever had. with that said i love honey hot wings, i'd probably bath in the sauce if it was possable. read more

30 dollars for lunch!!!!! My husband and I came in for lunch and ordered from the lunch menu, even pointed it out on the menu. Waitress came back to get our order again. The menus were gone, she had taken them but we repeated our order. We ate, the food was good...but when we got the bill she had given us regular prices rather than the lunch specials we had ordered. We pointed it out to her her mistake, she then told us WE should have been clear we wanted the lunch special. That we got more food than the lunch special and we had to pay it. She refused to give us the lunch special prices, making our bill almost double. And then had the nerve to tell us that the next time to be very specific and to remeber that the wings are 35 cents on tuesdays. I paid it, but she got no tip and they lost a customer... read more

If I had to rate the food alone, this place would get 3 stars. Luckily, I am including service. I have read most of the reviews and it seems they have a service issue. Well, we actually experienced great customer service. My friend and I sat in the bar area. We were served by a very charming server named Lloyd. What a nice guy. So if you want good service, ask for him! Now, for the food. We started off with the asiago wings. Delicious! I would order those every time. Then we ordered a pizza called Meaty Beast. I am going to assume that the pizza is frozen or the toppings are. When we got the pizza, my friend and I were trying to identify what one of the toppings was. It look like freezer burned sausage, maybe? We tried a piece and it had no flavor, so we took as much of the sausage like material off. I can't say I would ever order that again. We also had drinks, which were just fine. read more

Like some of the other reviewers my husband and I have had nothing but trouble with the staff at this location. They disappear for 10-15 minute periods and rarely refill your drinks unless you flag them down and ask. Some of them also have a knack for ignoring you once they've given you the check... The food here is usually good. We get their Native Style Strippers with BBQ sauce and the cheesy garlic bread, both are yummy. Beware if you get take-out from here, they have a tendency to screw up your order. One time we got honey BBQ instead of normal. Oftentimes they forget to give you things like ranch/sour cream or give you prepackaged when you asked for house dressing. You really have to check your order before you leave. Even though the food is good, if there were more in the way of restaurants out here (hopefully there will be soon) we would probably go here maybe a once a month instead of once a week. read more

Terrible, terrible, terrible service! To start, nobody was at the front to seat us. I did not see a waiter to ask if we can be seated. I had to call them from my cell to let them know I was at the front. When we finally got seated and ordered our food, our wings were not fresh. They were cold and it looked like the wings had been pre cooked. Our waiter was rude and when she couldn't figure out how to split the bill she just left the checks on the table and walked away. So disappointed, this is the second Native that I go to that has terrible service. Definitely not coming here again! read more

Came here for a quick lunch with my mom and family that are visiting from out of town. Wings were good and Felicia our server was amazing, super sweet and very accommodating! Thank you! read more

OK since every place can have a bad night decided to give them another shot. Stayed away from the chips and the artichoke dip. Ordered 24 wings and the potato skins. Stressed with the waitress PLEASE make sure the wings are not cold. Well sorry showed up cold as usual. Failed second attempt so off our list of acceptable places to dine. read more

Native Grill & Wings - The cold wings - Chicken Wings Near Me - Phoenix, Arizona

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Very bad customer service! We were there about 2 hours before closing and there were three other small parties besides our big party and it took 15 mins to get welcomed 20 mins to get our drinks and 1 hours to get two pizzas and 24 wings. I understand we were a party of 9 but I mean when the restraunt is almost empty common you can do way better. Our server was never to be seen when we needed her and it was just not a good experience. I will definately travel the extra 15 minutes to the next nearest location on 99th they are definately a better place! read more

Native Grill & Wings - Our fresh pizza! - Chicken Wings Near Me - Phoenix, Arizona

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Haven't been here in the handful of years to eat due to the negative reviews but glad I did today. Both pizzas were good, jalapeno puffs were a bit strange(would ve better with cream cheese) and wings were good. Happy to know the food is worth ordering food. Next time I would consider sitting down there to eat read more

Okay..There was three of us, and waited 30 mins to be seated. We didn't complain.. It took 15 mins to get our menu.. Waitress just disappeared on us. So, I had to ask other waitress to get her attention. 15 mins to get our drinks.. At this point, we were gonna leave, but it was getting late and didn't want to go else where. So, we patiently waited and tried to be understanding, even though place wasn't that busy. After placing the order, we waited 25 mins or so for our food.. I mean we ordered wings, and it shouldn't take that long.. Well, they screwed up one of the order by giving us something totally different.. And wings were over cooked.. It was too dry! I asked the waitress, "Is there a reason why it took so long to get drinks and food?" Her answer was, "We are busy?" Really????? REALLY?? Place is not even half full.. I see staff standing around talking.. You consider that busy?? So I was about to call the manager to complain, then one of my friend said.. "Don't even bother.. We are not coming back here again.. So just let it be".. Terrible service, with terrible wings! read more

I went on Sunday with a group of friends to watch the Dallas Cowboys game and I received great service however many in my party did not. The older lady working the bar forgot to put their order in and instead of owning up to it she lied another gentleman who worked there told us what happened. I am disappointed when a server as tenured as herself wouldn't just admit she made a mistake that would have been far more admirable then play it off. It wasn't that busy and could have been handled better in my opinion. She didn't offer any free drink or apology for the mistake. Friends in my party were annoyed and it changed their whole mood. Things happen, just be honest. read more

First time here and I don't understand why some reviews are so bad! Wonderful service from Marisa and the other servers were also helpful. Marisa continuously had a warm smile and made us feel comfortable even while we asked (probably too many) questions about the menu. They have really good happy hour deals 7 days a week. Restaurant was very clean and an older gentleman (I'm assuming the manager) was very kind and checked in on us. We ordered boneless off the happy hour menu and the Asian Garlic sauce was delicious. I had the chicken parm sandwich and my boyfriend had the hangover burger. There was nothing over the top with our entrees but overall it was good! We will definitely be coming back here again. Thank you guys! read more

Native Grill & Wings - Chicken Wings Near Me - Phoenix, Arizona

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This particular trip to Native in Laveen was to try their Friday night fish fry. Being that there were three Wisconsinites in this party, the bar was set high and expectations would be difficult to meet. This is a place known for pizza, wings, and cold beer...but we ventured off the beaten path and tried something new. I have to start with the service - AMAZING! And while our server was outstanding, the fish fell short. It was left in the fryer too long, so we sent one and a half pieces back to try again. Only one piece came out and it was over breaded, but edible once we pulled all the fish out. This was unacceptable in our server's opinion so she went to her manager immediately. The manager came over and wasn't too sure what to say, although the bill spoke the words he couldn't - $20 off the total for the poor food. (Don't worry, we didn't tip off the new total...we took care of our server because she took care of us!) Lesson learned - don't eat fish at a pizza and wing spot. Stick to what's good! They get my five stars and my continued business because of the service and the fact that they made things right. read more

The Wings are pretty good. At least on Tuesdays on Wing Night. Lots of fried food. Everytime I go there I think that I will enjoy the food, but when I taste the food I remember that most of it tastes really boring. Stick with the wings... read more

one of the worst places ever to spend your dollar. The old native that used to be there before this one was way better. The wings are ok. But everything else just tastes like it was frozen and then microwaved and given to us. I would never go to any other native because of my experience their. read more

We Came in on a Thursday lunch and the place was quite crowded and we had to get our menus off a table that looked like a set up for a party, we then set down waiting for a server to come to our table which both were very busy the bartender was not very friendly at first as she was the first to talk to us. Our server took time to say hello and apologized for the wait and joked with us as she took our drink order her name was sheila. Her party started to come in and she greeted them and got a couple drink orders as they wanted to take her time and order food as well, she said she would be back to get food order and told them there. was a table before them and she would be back to take orders as she was waiting for the party all to arrive. Shelia brought our drinks and was answering our questions about the menu as the table of men were trying to interrupt her to order, they were rude and demanding as she had other tables to attend besides them, they were very demanding and impatient knowing the whole place was packed at one time I thought she was gonna cry I give Shelia Kudos for holding it together with them as they were a difficult table, my self I would of well??? Anyways she was awesome and made a bad start into a fun enjoyable lunch with drinks. read more

Some of the worst service I've ever experienced. Plus the glasses were dirty, the plates and silverware had dried food/sauce on them, and when I asked for clean plates, we got more dirty ones. How hard is it to check before you bring them to the table? After that I was pretty turned off. The Asian salad was mostly canned fruit, with 4 thin slices of chicken that didn't add up to a whole breast. The boneless wings were okay, but admittedly hard to screw up frozen nuggets tossed in jarred sauce. I just did not see/taste anything of quality there. Finally, the waitress pretty much ignored us and didn't bus our table. Had to flag her down for the check more than 30 minutes after we had finished our lunch. Turned out she over charged us and after she "fixed" it, she short changed us! The whole experience was a gross, tiring, and regrettable one. You couldn't pay me to go back. read more

We ate here twice in the past week while we were in Phoenix (same location). The wings are great (get the crispy version (bone-in) with whatever flavor. Pizza and salads are also very good. Enough about the food. The first night we met some friends and were about a half hour late so they had already ordered so we dismissed the poor service. We didn't have silverware and when my wife asked, the waiter asked if a plastic fork was ok. She had a salad and wings. I looked up and asked U Wot M8? "Are you serious?" He just stared at me and said he would go get one but they were dirty. I said we don't want a dirty fork and he just left. He came back with not one, but three sets of perfectly good silverware wrapped in napkins and they were clean. Needless to say, the waiter was dreadful and I had a hard time tipping him anything but I mustered a small one. The second night we came back and the place was dead, maybe at 20% capacity but the lounge seemed busy (on the other side). We even prefaced our meal and told our waitress about the horrible service the night before thinking she would get the hint. She didn't. Our food took forever, even if the bar was crowded. She was not attentive to our drinks and, again, I had a hard time justifying a tip. Bottom-line: Go for the food because it IS good but don't expect anything beyond that. They must train the staff to give horrible service on purpose. I don't know how else to justify what we experience on two different nights with a small crowd. read more

Poor management. Can't find order and unable to compromise with consumer. Employees look lost and don't seem to have understanding about quality service. read more

Service was terrible. Our server was rarely attentive and if she was it was about ten- twenty minutes apart. We asked for ranch about five times and water three times but after ten minutes each time we asked for it. The food was ok, but we needed ranch and water several times and never received it. We had to go to the bar to get our check, because our server decided to chat with another server instead. When we asked to speak to the manager, she was conversing with another server before she decided to come talk to us. Will not be returning. The restaurant had no social distance guidelines and the guests walked around the restaurant with no masks. read more

Only gave a star because I had to, but it's not even worth 1 star The service was horrible!! I'm not the type to put a bad review but honestly the worst both girls in the from stated 30min wait... was called for "our table" and was given to someone else with no explanation when asked how much longer was told there's another table ahead of you... Was never told outside was an open seating so once we asked they told us "oh it's open sitting" but it was already packed.. we could have gotten a table if we where told that since the beginning... Don't waste your time guys not worth the service.. Oh and by the way they don't even go and check to see what tables have opened up unless you tell them about it ... Service is a joke ... You would think they would do their best to accommodate you or communicate with you due to Covid but nothing... read more

Our visit was during happy hour on a Tuesday where we were surprised to find specials on both beer and and wings. I had the $4 Blue Moon and my husband the $3.75 Coors Light. We also shared some wings. The food was great, the beer was cold and the service was both friendly and attentive. We noticed that there are also $3 bud lights on Sunday! We will definitely be back. read more

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