Came here to celebrate something really special for my mom, so this dinner actually meant a lot to us. Everything started off fine, but then a fly landed on our dinner rolls and wouldn't leave. Not long after, we saw a cockroach crawling on the wall right next to our table (I have a video). We told our server, who was nice and said the manager (Trish) would come talk to us, but she never did. We waited, asked again, and still nothing. They gave us a small discount, but no one in management ever acknowledged what happened. Really disappointing experience, especially for a place like Texas Roadhouse. read more

Very Disappointing Experience -- Will Not Return My family and I had an extremely unpleasant experience at this Outback location. From the moment we walked in, we felt unwelcome. The ladies at the front barely greeted us and had very poor attitudes. Once seated, our server, Caydence , seemed irritated that she had to help us at all. Her tone was cold and dismissive. When she brought the drinks, she handed one to my mother, and when my mom asked which drink it was, Caydence rudely responded, "The one you ordered." After I addressed her tone, things only went downhill from there. When our food arrived, nearly everything was wrong. My daughter's kids' meal was terrible -- the mini sliders were extremely stale and hard, to the point where you couldn't even break the bun. The meat was burnt and old. The chicken critters were overly cooked and tough, and the fries were soggy. To make matters worse, my salad had hair in it. We spoke to the manager, Maria, and explained the situation, showing her the kids' meal. We told her we were fine keeping the sides and just asked for the sliders to be replaced with two chicken critters, which she agreed to. Later, she returned with chicken critters and fries -- which we specifically said we didn't need. After paying, I noticed something else that was wrong: we were charged for a regular meal instead of a kids' meal, even though the waitress had told us several items were taken off because of the mistakes. When I brought this to Maria's attention, she had an attitude and brushed it off by saying, "It's only a two-dollar difference." That's not the point -- if a meal is messed up, you shouldn't be charging for more than what was ordered in the first place. Overall, the service was rude, the food quality was poor, and the atmosphere felt dirty and rushed -- cafeteria-style cups, messy service, and no sense of care for customers. Unfortunately, I would not recommend this location and will not be returning. Crazy thing is we still gave a great tip even tho she gave us poor service! The quality of the food was off for us ! The service worst !!! read more

Texas Roadhouse - Chicken Critter Salad - Barbeque Near Me - Phoenix, Arizona

Waited for at least 10 minutes before anyone came to get our drinks. Manager even passed by and said nothing. Food was awesome. Ribs always a good choice. If parents can control their kids it would be 5 stars. read more

Happy time at Texas Roadhouse, first time at this location. Friday night for early dinner. Seated quickly. Very good service. Ordered the 14 ounce boneless ribeye with loaded baked potato and house salad. Perfectly cooked, all good here. read more

Texas Roadhouse - 14 ounce Ft. Worth Ribeye* - Barbeque Near Me - Phoenix, Arizona

Eliana is the best! So sweet and helpful, made it an overall awesome experience! Very engaging, added to the atmosphere and made the wait more than worth it read more

We always enjoy our meals at Texas Roadhouse and this was no exception. Usually there's a wait, but we lucked out today and got seated right away. We had a freebie appetizer due to being a rewards member, so we used it for the fried onion one...yum! I got a smothered chicken meal with a salad and broccoli as sides. My husband got a pork chop meal. The meats were tender and delicious. The salads had quite a few ingredients, but were still a bit blah. The service was quick and efficient and tables were cleaned quickly. It is a busy place, but the workers are efficient and food came out quickly. The bathrooms were fairly small and not the cleanest. A restaurant that size needs a few more stalls for their customers. read more

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Where do I begin .... There was a girl and she fell in love with Texas Roadhouse ... yes, I'm that girl! My experience was spectacular & now I see what everyone was talking about! I was in AZ visiting a friend and this was one of the places I wanted to go & I am SO glad I did! Let me start with my love the country style decor Shinji was our server and he delivered the best customer service I've ever had in my life! He was so knowledgeable on the menu and the history of this Texas Roadhouse. This kind of service followed by bottomless fresh bread ... I thought it can't get any better than this ... but it got better and I'm glad it did! My dinner was delicious and I'm still on cloud 9. If you haven't already, go check them out & if you have already ... hurry up and go back! 1000/10 read more

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Our server Brittney was awesome she was friendly and helpful. Our food was delicious. .

Pretty good service. Got checked in with a lot. Food was okay. Sirloin was how I ordered, but dry. Best part was the free bread - super soft &fluffy. Plus, the butter that comes with it is divine. read more

Texas Roadhouse - Barbeque Near Me - Phoenix, Arizona

Fast and friendly service when I was in a rush to get to a concert nearby. Thank you to my waitress for getting us in and out! read more

Texas Roadhouse - Sirloin and baked potato - Barbeque Near Me - Phoenix, Arizona

Warm service, attentive bartender! I got a well trimmed 12 oz ribeye, perfectly cooked to medium rare. It was great with my fully loaded baked potato. I enjoyed it with fresh horseradish. Not so great: Caesar salad was limp and carelessly put together. Soggy romaine with croutons buried in the salad. The plate looked sloppy and unappetizing. read more

It was great the food was very delicious and the service was above great and my greatgrand babies LOVE IT!!!! And also very clean, servers were of everything.EXCELLANT SERVICE! read more

Amazing food, customer service an overall excellent experience! First time for me an my family an we loved it a cleared our plates. Mariah was our server an she was so attentive an kind! Appreciate it an will be back! read more

Texas Roadhouse - Barbeque Near Me - Phoenix, Arizona

Came in the around 6 on Sunday the girl who was in the front just stared at us until I said for four didn't ask or nothing and then she said it's gonna be a 30 min wait I said ok and she didn't say anything so I just walked away she then said "so are u gonna wait or no". Then when they called us to come in another lady with highlights just pointed and rudely told us to stand over there I'm never one to complain but it just wasn't welcoming the only nice one was our waitress Cassandra read more

Stopped by for dinner. Nice atmosphere, easy parking and very welcoming. Bread with awesome cinnamon butter was served as soon as we were seated and our meal order was taken soon after. Delivery of our main course was quite slow. Food was standard and similar to other locations I've tried. Had the fried pickles for an appetizer, then a half slab of ribs and loaded mashed potatoes. The ribs were fall off the bone good and very meaty. Mashed potatoes were standard with cheese and bacon crumbles. Very heavy. Others in our group got steak and chicken and were pleased with the quality of their meals. read more

The food here hands down is amazing!!! Reminds me of a chilis or outback but better!!! The complimentary bread they give you with the dip, omg!! It's to die for. The service was amazing, but it was a little busy when we ate in so it took a while. The place was a little loud, but You could still have a conversation at your table. There was a bunch of birthdays being celebrated that night. It's cool how they sing to you, you get to sit on a horse saddle. read more

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The wait time here is a toss up - there's either a line out the door with multiple massive groups waiting 30+ minutes to be seated, or you experience what happened to my group at 5pm on a Saturday, a 7 minute wait! A basket of rolls and cinnamon butter immediately upon seating is my favorite thing about Texas Roadhouse. Share the secret formula with me please. We ordered a bacon cheeseburger, bone - in ribeye, and a sirloin + ribs combo. I honestly don't think we waited super long for the food - the conversation between bites of rolls and the Suns game playing on the tv entertained me enough to not complain. My burger was delicious, I also really like the seasoning that they put on the fries. I had a bite of the ribeye and sirloin and both also tasted nice; everyone in our group enjoyed their food. Server was kind and attentive. I also enjoyed their sweet tea! Definitely appreciate my decision because if I had gotten soda, it would have filled me too quickly and i wouldn't have finished my food. read more

To go orders available and easy pick up for dinner. My order was ready on time and correct. read more

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The food isn't very high quality. I ordered a medium-rare Bone-in Ribeye, and it was completely raw and flavorless. This has never happened to me before, but the mashed potatoes upset us. The service was a bit slow, and although the waitress was very friendly, she kept forgetting our orders. The atmosphere was pleasant.​​ read more

Our servers were quick and nice loved the food for the first time will be back I thought it was really nice the people were so friendly

More than anything our experience was extremely disappointing... We had a party of 9 celebrating a birthday, they don't do reservations but you can call an hour ahead of time to let them know. We called and they said "just so you know we can't seat you till everyone was there" we get there at 3 and let them know it's a party of 9 and they once again said just so you know we can't seat you till everyone is here. All 9 people show up and we ended up waiting 20 minutes, one of us asked and they said your table is being clean. We finally get seated to a both and they added a small table at the end which we end up being in the way of other tables. We put in our orders and the food comes, we all get a food when my fiancée looks down and noticed a HAIR!!!! A HAIR IN HER MASHED POTATOES. We send the mashed potatoes back and they replaced it, no apologies, the manager never came over to apologize or address the issue. Food was good for the most part but they're not equipped for a party more than 4, 6 and up it's going to be not a great experience. Normally you're asked if you're celebrating something special and this time they didn't. We were celebrating a Birthday. Sadly this experience was a completely bummer. If you want a great place to celebrate a special occasion I highly recommend "Long Horn" down the street. I hesitated to do this review but when people are celebrating something you want a good experience, this was not a good experience... read more

We were early and did not have to wait long for a table. Dinner was very nice and our server was very friendly. read more

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Way better than Outback Steakhouse in my opinion. I got the steak and ribs with 2 sides. Steak was seasoned just right and although the ribs were a bit dry, flavor was still delicious. Service was quick and fast paced. The ambiance was given "howdy cowboy!" Haha read more

Texas Roadhouse - Barbeque Near Me - Phoenix, Arizona

Completely incompetent service manager and hostess staff... They take your info and say they will text then say they didn't know you party was here, to top that off they take you to a table that can't accommodate the larger people in your group and after over an hour of waiting say they can't have your party... Definitely discriminatory and would recommend if you are a heavier person that's uncomfortable in booth not to go here read more

Go to the Texas Roadhouse near Cardinal State Avenue in Arizona. It was a busy place, especially for a Wednesday night! Even still, everyone was friendly, the service was excellent, the food was great, and we had a fun time! read more

Took a friend here for his birthday dinner (his choice) and we had a really good time! There was a short wait, but luckily, it didn't take too long before we were seated. We were escorted to our table, along with those delicious rolls and the cinnamon butter. The rolls are made fresh continuously and the cinnamon butter melts perfectly into them...I could basically make a meal of just that...LOL! We decided to start with an appetizer of Potato Skins, which come with lots of melted cheese, bacon pieces and sour cream. They were hot and gooey, exactly what you'd want in a potato skin. Our friend ordered the Porterhouse with sides of seasoned rice, buttered corn and sauteed mushrooms. The steak looked so good and it's so big, he was able to take a small piece home for his lunch tomorrow. Hubby got the California Chicken, which was a grilled chicken with a avocado and tomato salsa, along with his sides of veggies and baked potato. He said it was really good and it looked tasty, as well. I went with the "Road Kill"...EEK!...which is a chopped steak with sauteed mushrooms, grilled onions and jack cheese on top. I got it minus the cheese, with sides of a sweet potato and buttered corn. Chopped steak is one of my favorite comfort foods, so I was incredibly happy at how delicious it was. The mushrooms were also good, but the onions were a little too raw for me, was expecting them to be more grilled, so I just took them off...no biggie. The restaurant was packed, which probably was the main reason it seemed so warm inside, but that didn't really deter us from enjoying ourselves. We're just glad our friend had a really fun and good birthday dinner!! read more

only reason they got 1 star is because I can't leave 0. The service was shit. Our server Emily was horrible, only seen her 3 times the entire we were there. we had to walk upfront to pay because she never came back after dropping of the check. I'll never come back to this location read more

I had a server named Jasmine and we came here for my moms birthday and we felt rushed and everyone's food came out cold not only that my aunt has a mushroom allergy which was specified and the steak came out not only cold but topped with mushrooms we send it back and all they did was swap out the mushrooms for onions and placed the same potato on the plate my moms steak was not only cold but came out well done when she repeated 3 times for medium rare every single mash potato bowl was freezing cold as well while that was already frustrating they left their food plate by the table with dirty dishes and took 15 minutes to come back and get it read more

I love Texas Roadhouse, in general. Rarely do I get motivated enough to leave negative reviews. This is one of those times... A buddy and I arrived at about 5pm and sat at the bar. We were ignored a lot. Had to get our server's attention several times. And even when we did, she did not get the beer I asked for (must have forgotten). I had to ask 3 times for a second beer. We waited 20 minutes for our checks. It's busy due to local grade school graduations, but so was the Goodyear location on Monday. At least they still managed to serve with a smile (and competence) at that location. Never coming to this location again. read more

We always have a good meal and time at Texas Roadhouse the staff is good about refills and needs even when busy as heck the food or steaks as I should say are delicious if not they will make it right the bread fresh and place is always has a good vibe read more

When you walk in, you'll see a sign that says "Call ahead next time," and given our wait time, we probably should have. While it took a while to get seated, our experience was largely a positive one! As expected, the rolls were warm and sweet (they made waiting for our entrees easy!) The mango margarita was well-balanced: sweet, salty, and not too strong. And the 8oz sirloin was the perfect portion size! However, the sides weren't great (both my fries and corn were too salty). My only other complaint is that one of my forks was dirty, which was kind of off-putting. Our server, Adam, was attentive and speedy. A positive experience for a Friday night! read more

Nothing but buns bro. I mean their bread is good but sooo overrated. Like where was this zesty dude named dash who was our waiter and didn't wait us until an hour later. For a person named dash ur not fast buddy. Maybe join TikTok and be an influencer and do that one trend" dad try this sauce it's so zesty and he says wow that is zesty." Just bad service girl. Peace out gurlssssss. read more

brittany was an amazing server we loved her! we loved her vibe & service! the food was good as well

Never coming back to this restaurant customer service is ridiculous... never heard of no being able to sit a party of six down when two people are still on the way ... rather take my business to longhorn steak house across the street ... manager was perfectly fine losing business for your company . read more

I ordered kabobs medium rare. Kabobs were well done. Our salads came out after our dinner.

Great takeout service! Ordered food for my hospital bound brother in law who needed some food with taste! Order satisfied his craving for ribs. Area was clean and service was fast. Staff even added in a bag of peanuts to the order! read more

The food was amazing and delicious. We went back 2 days in a row. I will go back again for sure.

The placed smells amazing coming in, the staff up from were so nice! Leilani took initiative right away and helped so much! I'll be back to eat again read more

In some ways, a little more like an out house. The first thing you notice when you walk through the front door is the stench of sewer. Not sure what's going on there, but it wasn't a great way to start the visit. In addition, dropped food was left in the walkways for quite some time, creating a messy appearance. But our waitress was phenomenal! She checked on us frequently and anticipated our needs. She was appropriately dressed and had good hygiene; she was friendly and communicative. The food was very good. Everything was at an appropriate temperature and texture. The steak I ordered was well seasoned and cooked to my liking. My draft beer was a little flat and warm which was disappointing. Overall, worth the price. They just need to do a better job of creating a cleaner environment and ensuring their draft beer is at peak presentation. Thank you Texas roadhouse, I appreciate you! read more

Texas Roadhouse - Rolls with cinnamon butter - Barbeque Near Me - Phoenix, Arizona

The one star isn't deserved but I couldn't leave a review without it. If you want to eat edible food this is not the place to go, I went to dinner with family ordered a country sirloin with mashed potatoes, the sirloin was black and burnt and inedible, the mashed potatoes were dry. They couldn't replace my meal because the fryer was already off. Unacceptable. The general manager David thought I should be grateful they removed the charge from my bill, I reiterated that I didn't eat any of it and it should have been removed. If you want a great steak or meal go down the street to Long Horn Steak House. read more