Jack is a prince of a man and I look forward to doing business with him again. He has a beautiful…read morestore and he's a prince of a man. Thank you for helping my son and I with his watchband. So glad that you had the OEM screw part that we needed. You really made our day. Thank you for your generosity as well. See you soon Jack. Your store is beautiful and you're a beautiful guy too. Craig and CJ.

The service was great and fast, ring looked brand new Note…read morethat the Google Maps location is incorrect and it's around the corner- they were quick to respond after a call

Musti, Thank you…read moreagain for the beautiful diamond necklace you created for Sasha. The craftsmanship is exceptional, and the attention to detail is evident throughout the piece. I looked at it through a loop - perfectly done and polished. I'm excited to give it to her. Thank you again for creating something elegant and special. Paul

The service here is great, you can tell by his clientele that he knows what he is doing and is…read morehighly valued and holds long-term customers. You will not regret coming here for your jewelry. He fully understands your vision and can create something as simple or complex as your heart desires.

I bought a gold mono hoop for my guy, and about a year later, he accidentally (somehow) managed to…read morebend the clasp part that keeps it hooked. Brought it back to Moondance for repair, fully expecting to pay for it, and they ended up comping the service, which honestly made my week. And if/when he breaks this one too, sales-gem Muni has already shown me the next upgrade. I love going back to a store that treats people so nicely. Makes me want to spend more money at their store, which is either a wonderful or terrible thing, depending on my wallet.

I've been shopping at Moondance for about 20 years and have consistently been pleased with my…read morepurchases and experiences. In an environment where online shopping has thrived and small local businesses have suffered, Moondance is proof that in-person shopping experiences and relationships are more relevant than ever when done right! The staff have been there for years which in and of itself says something! I've highly valued their knowledge, serviceability, and willingness to go above and beyond for me. Moondance has become one of my primary go-to local jewelry boutiques for gifts at all price points -- whether it be gifts for myself or others.

Can't ask of more from Heist! Sean, the owner is very…read moreprofessional, reasonable and honest! Had my Rolex serviced & dial changed! He did an amazing job and the price I paid for his excellent work was so much less than taking it to any other jewelers store or Rolex dealer! Told Sean I will bring my other brand name watch for him to service and will recommend him to all my friends and family!!

Bought my wife's one-carat diamond ring more than ten years ago, appraised at $15K. It was snagging…read moreon clothing. Heist re-did the setting, saying, "Good thing you brought it in." A month or two later the diamond fell out and was lost. Ten years no problem. They "fix it" and now it's gone forever. There is more to this story but I'll just leave it there. Nice guy, but I'd shop elsewhere.

What an amazing place and people. Ele personally spent time helping me find exactly what I wanted,…read moreand helped me find a solution when I accidentally broke the original necklace I bought from her earlier. Ele and her team were incredibly kind, patient, generous and communicative through the whole process. A special place I'll certainly come back to.

My daughter loves the rose quartz designs and crystal chairs. They have a super nice staff. The…read moreselection of stones/crystals and jewelry is abundant. We have been visiting for years and always pick something up. The necklaces on the stones and sculptures are some details my daughter really enjoys

Unique LA Designs and Good Service…read more This is a great spot if you're looking for designs unique to Los Angeles and wish to support local artisans. It is 100% original pieces by artists whom the owner knows personally. Liz curates with care for both the artists and customers who frequent her store. I purchased something and wasn't totally satisfied with my purchase. The owner, Liz, went out of her way to resolve it! She puts careful thought and effort into her role as an ambassador on behalf of the artisans she represents.

TLDR: don't trust this place with your precious jewelry…read more I had a ring band repaired here last year and it went fine. No issues. Recently, on my second visit to Curated LA, I brought my antique wedding ring in to have it resized. It is a Victorian era ring (very old but well maintained). They said it would be ready in a few days. The next week I reached out to see if it was ready and they said that the prongs needed to be secured, which would cost an additional amount. I agreed and they said they were working on it that day. 3 days later I checked in to see if it was ready for pick up. She said they were still working on it and she'd contact me the following week. The following week she said they were still working on it. It was finally ready 2 weeks after I'd originally brought it in. She said it looked like new. When I picked it up we were heading out of town to evacuate the Palisades fire so I was in a rush, but quickly thereafter noticed the prongs looked misshapen and it was snagging on things. I was planning on bringing it back in when we got back to town. Before I had the chance to a small diamond fell out. I messaged Curated LA that a stone had fallen out and I was very upset - they had just adjusted the prongs (which I hadn't even brought the ring in for). I was told to bring the ring in to have them look at it. No apology. Also no apology for the delay on getting it back to me in the first place. When I voiced frustration she said that they do so many repairs each week she can't keep track, my ring wasn't in good condition, and that stones fall out all of the time - from new rings and vintage ones alike. Regardless, I am not bringing my ring back to Curated LA. It is not about the money (the repairs didn't cost much). They never offered to refund it or to replace the missing stone. I'm bringing it to a jeweler that has a workshop in house and does it themselves rather than outsourcing it. Don't trust your valued jewelry for repairs with this shop.

FIVE STAR EXPERIENCE…read more My boyfriend and I have been to a few jewelry shops in Santa Monica looking for an engagement ring and all but this one were very uninterested and unhelpful. Janice, on the other hand, was wonderful! She greeted us joyfully at the door and let us in even though we did not have an appointment. I was able to find and fall in love with a beautiful ring they had there on the shelf. I also had two gold necklaces that needed to be repaired and they repaired them at a VERY reasonable price! She answered all of our questions and was incredibly friendly and sweet. They know what they're doing! I would highly recommend visiting Janice and BJ if you wish to have a pleasant and smooth jewelry shopping experience.

TL;DR - L'Oliphant sold us a FAKE men's wedding band that was listed as 14KT solid white gold (for…read more$1,000!). We found out AFTER our wedding that it was some alloy of iron and nickel covered in gold. When we went to the shop, BJ didn't take any responsibility. After my husband pressured her she did eventually refund us for the original amount. However, we still suffered losses paying for the ring authentication AND the increase in gold price from last year. Oh and now we know we had a FAKE ring in our wedding and all of the photos for the rest of our lives. You can see in my Yelp history that I normally avoid writing reviews like this, as I understand how bad reviews can impact certain businesses. I already know that the owner BJ is going to write and deny all of this but I feel that I'm truly doing the public a disservice by not saying anything because we got scammed. The only thing that would have prevented me from leaving this review is if she took FULL responsibility and went above and beyond to make it right. Clearly, we are all reading my review right now so she did NOT make it right or even take an inkling of responsibility. We were recommended L'Oliphant's services for custom engagement and wedding bands. The entire process took a few weeks in 2024. The process was not as smooth as I would have preferred - their receipt system is absolutely a mess, and we had to drive across town numerous times for appointments or to review designs in person. What really was the kicker - we purchased a men's white gold wedding band and we were assured it was solid gold. Priced at $1000. When we received it, it had an imperfection on it that we pointed out several times to BJ but she kept insisting that it was just an issue with the casting and refused to fix it. Anyways, we were sick and tired of driving all the way across town every week so we just accepted it and assumed we could polish out the imperfection later. Because how were we supposed to know? A few months after our wedding, we took a necklace to a different jeweler down the street for some work. Asked him if he could polish the imperfection on the ring. Immediately he knew it wasn't solid gold. Showed us on the microscope - the imperfection was actually a CHIP in the top layer of gold and there was some non gold metal underneath. He also did a scratch test for us to show that the metal underneath was not gold. I've attached a photo of the imperfection under the microscope and you can clearly see, it is not gold underneath. We called L'Oliphant to ask them, Christina picked up the phone and was very kind and assured us they would make it right but that we could take it to an independent coin shop that does gold scanning to be sure. We followed her recommendation and paid $50 for the written report. The gold shop scanned the ring right in front of us where the imperfection was and showed us that it had nickel and iron in it. No gold ring should have nickel or iron, and the shop owners actually told us that they wouldn't even buy that kind of ring because the gold layer on top is essentially worthless due to the alloy content inside. This gold shop is a highly reputable business with 500+ Yelp reviews and a 4.8 star rating - so we have no reason not to believe them. I've attached a video of the scan (sped up, as Yelp does not allow videos over 30s). When we brought the scan proof and ring back to L'Oliphant, BJ took zero responsibility and immediately denied everything, stating that "other jewelers have it out for us here" and that "some people put acid on their jewelry" and also that "the scanner may not have been calibrated correctly" so she needed to test it herself. She took out a literal magnet and showed us that it did not stick to the ring. Amazing. I asked if she had her scanner or even some microscope to look at it in store and she said no, that she'd have to take the ring and scan it within the next two weeks. My husband pushed her to refund us the original amount, which she did, but that was the BARE MINIMUM in making this right for us. BJ took the ring and told us she would test the ring HERSELF. This is the only test we've had without transparency where we won't be able to see the results with our eyes. To add insult to injury - she had one of her shop associates call us to tell us a week later that, miraculously, the ring is solid gold based on her tests. I already know she will respond to my review denying this - she can deny all she wants but we took the ring and had it verified by TWO independent sources and both sources confirmed it was not solid gold. The worst part was - the imperfection on the ring was already there the day we bought it. It never should have been sold to us like that, but I'm truly grateful it was there, as we probably would not have found out that the ring was fake until years later. I would not recommend doing business with L'Oliphant.

I stumbled on this special shop. The owner was so helpful and obviously has exceptional taste…read more Lots of great choices and accent pieces for your home. She gave me great advice and helped me select bathroom accessories. The even shipped them back to the east coast for me. Everything was so beautiful my eyes kept roaming the shelves. Definitely worth a stop while you are strolling on Montana Ave!

I'm giving 5 stars because this store has amazing customer service and a great selection of…read moremerchandise. I stopped in yesterday with my friend. We were looking for bracelets and I have a very small wrist so it's hard to find ones that fit with out chains hanging down. The owner offered to take out links for me which was so nice and I may go back to get the bracelet that I loved. In addition, the Valentine's merch was so over the top cute that I wanted to buy everything from socks to chocolates and everything in between. Merchandise is all displayed very nicely and prices are very reasonable. I didn't snap any photos but I highly recommend this store if you need a great quality gift and you're on Montana Avenue!

I had a wonderful experience at Santa Monica Jewelry & Loan! Damien, the Assistant Manager, was…read moreincredibly professional, efficient, and gave me a much better price for my gold and silver than I expected. The entire staff is so friendly and welcoming. Highly recommend this shop if you're looking for a special piece of jewelry, or if you have nice jewelry sitting around that you never wear--why not turn it into cash? I will definitely be back!

2 phenomenal things about Santa Monica Jewelry & Loan: 1) selling jewelry at market prices and 2)…read moreauthenticating gold purchases made online to test jewelry online purchases are accurately as described. 1) I've sold multiple jewelry items, consisting of scrap to fine jewelry, and Santa Monica Jewelry & Loan always does me right by paying what I've perceived to be prevailing market prices, better than any pawn shop in LA. 2) I've bought jewelry online, particularly advertised 22k gold jewelry, but have always been suspicious if the seller of that jewelry was lying about the karat purity. These suspicions were confirmed when Santa Monica Jewelry & Loan tested my online gold purchases with a MACHINE (not the cheap and undocument-able scratch test), to confirm my online jewelry purchases didn't meet the gold purity standards advertised in online marketplace listings, hereby warranting a return via the online marketplace. Damien and Santa Monica Jewelry & Loan are truly the best in the business -- highly recommend!

I had an extremely disappointing experience with Kathryn Aagesen at the Santa Monica location. My…read morefiancée and I had scheduled an appointment to view diamonds in person and were seriously prepared to purchase a ring worth approximately $13,000. This was our second appointment, and we expected the level of care and professionalism that should come with such an important purchase. Instead, Kathryn repeatedly referred to my fiancée by the wrong name in multiple follow-up emails, even after spending more than an hour with us in person. After the fourth incorrect email, I responded with the correct name and explained that the repeated mistake was disrespectful. My fiancée was copied on that message because she was understandably offended. Kathryn then replied only to me and omitted my fiancée from the response, which made the situation feel even more dismissive and deliberate. During the appointment, Kathryn also repeatedly emphasized the customer service survey and mentioned that she was not paid commission. That stood out for the wrong reasons. A positive customer experience should lead to a good survey response naturally; customers should not feel pressured about a survey while basic professionalism is lacking. Whether this was intentional or the result of a severe lack of attention to detail, the conduct was egregious and unacceptable. If a salesperson cannot correctly use a customer's name, include the appropriate person in an email, or handle a concern professionally, I cannot trust that a major ring purchase would be handled with the care and accuracy it requires. This experience caused us to lose confidence in the store, and I would strongly caution others before making an important purchase here.

I had such a wonderful experience working with Kat at Brilliant Earth! I came in to find my wedding…read moreband and was admittedly very indecisive. I tried on so many different styles and went back and forth between a few options. Kat was incredibly patient throughout the entire process and never once made me feel rushed. She was so knowledgeable and really helped me weigh the pros and cons of each option until I felt confident that I had found the perfect ring. What especially stood out to me was that my appointment ended up going over the scheduled time, and Kat still took extra time to answer my remaining questions and make sure I felt completely comfortable with my decision. She was genuinely kind, attentive, and an absolute pleasure to work with. I purchased my engagement ring from Brilliant Earth last year, and I get compliments on it constantly! People are always asking me where it's from, and I'm always happy to recommend Brilliant Earth. Jennifer originally helped me choose my engagement ring and was equally wonderful, friendly, and helpful. Between my experiences with Jennifer and now Kat, I truly couldn't have had a better experience. Kat went above and beyond, and I can't recommend her highly enough!