On April 19th 3 pm I took time off work to get an eye exam. I was told that they were running…read morebehind due to an "emergency" they had. Ok, fine no problem. I wondered around their 10 x 10 office looking at frames. They called me back and did the preliminary exam, the annoying puff in the eye thing, and then sent me back to wait. I began to notice people who had come in after me going back to be examined, picked out glasses and left. One unhappy customer came in, argued and left. Two hours later someone came over and asked me if I had been seen yet. I told them I had but was waiting to see the Dr. Since I really didn't have much to do that day and understand that some days things just happen, I wasn't concerned. At 4:30 I got my exam and got my frames. Over $1000.00 later, and the last customer in the office, I left. They told me my glasses would be ready in 1 week to 10 days. Two weeks later, no glasses. My husband called to inquire about my glasses and they told them they forgot to order them! Ok, so what are you going to do? Please order them. I'm a pretty passive person. Today is May 26th, and I have no glasses. I think my patience has run out. I got my first pair of glasses here about 8 yrs ago and a couple pairs since then. Since that time their selection has gone down hill (the girl with the exceptional taste in frames has left) and their service has gone to hell! If this was my business I would be seriously concerned. I would have written this sooner but I can't FREAKING SEE TO WRITE IT BECAUSE I DONT HAVE MY GLASSES! I'll go to the mall before I ever go here again!

I was very impressed with the customer service that I received today at Image Eyecare. Robin is an…read moreexceptionally knowledgeable and polite person to work with. Dr. Roth is very attentive and impressionable.

I can't say enough good things about the doctors and front desk staff here!…read more They truly care, try their best to get you a great deal and are so honest when it comes to cost! They are really looking out for their customers in every way! Thank you guys for doing such a great job and keeping the standards high!

My family has been coming here for several years for our annual eye exams. The clinic is modern,…read moreclean and professional. You are always greeted by their receptionists right away. The doctors here are excellent optometrists. Just be aware that they will always try to sell you on getting retinal imaging which is not covered by vision insurance. I happen to have medical reasons to get this done, but no one ever spends the effort to ask if I would like to use my medical insurance to cover it. If you want to save another doctors' appointment, it might be worth $59, but you may have to demand they submit to you should check your insurance coverages. I decided to save this type of exam for an ophthalmologist for their scope of practice. The lobby has many brand names of eye frames to choose from. Every year I ask if they have "asian fit" options or brands and they have yet to add to their selection. I was told they have some of those brands at the "other" office. When I asked about ordering from the catalog (I happen to know exactly what brand and style would work), they were kindly able to order it for me. However, when I inquired about the cost, it is clear there is a significant uncharge for their "broker" fees. You might consider just ordering the same frame cheaper from many options available online for the exact same thing. You are basically paying extra so you can try it on in person. It is coincidental that it will also be just above what your vision insurance covers. Overall, the eye care that is delivered by the optometrists here is great. I have always received excellent care from them. The extra services and add-ons should be carefully considered for the value if you so choose. Also, this medical complex has becoming increasingly busy and it is often much harder to find parking each year. You might need to allow a few extra minutes to circle around to find a spot so you are not late to your appointment.

I've been to multiple America's Best locations around Phoenix, and while I like their frames and…read moreprices the stores I have been to were all crazy busy and crowded. The wife and I walked into this one on a Saturday afternoon and it was deserted except for multiple employees who were all friendly. The store was organized and clean. They were able set up an appointment for my wife to get an eye exam within a few day as well. For a less hectic visit this is your store.

my husband and I had exams and purchased glasses. the entire process started to finish was…read moreexcellent

I came in for my annual eye exam and routine maintenance, and couldn't be happier with my…read moreexperience. The office is calm, quiet, and friendly which made it a very relaxing visit. Dr Ken is super kind, patient and helpful. Great selection of eyeglass frames and contact lenses. Convenient located with parking. I highly recommend Dr Ken and his team to anyone looking for excellent eye care!

Excellent service!!! Su español es muy bueno y de mucha ayuda…read more Los recomiendo ampliamente!

It was my first time at this office and although it seemed very well run and thorough with the…read moreexam, I still had to wait a half an hour to be seen. Dr.Bluth gave me a thorough exam and was able to answer all of my questions which I appreciated. Jacob assisted me with the eye charts and drops and he was very nice to deal with. Too. I gave them a 4 star rating because they make their patients wait longer than I liked. I am almost 100 and the sitting hurts my back. Henry

I had a contact lens appointment scheduled. Part of the answer to having a detached retina. This…read moreoffice called, and told me that they couldn't allow me to be seen because my retina records show I had a shot done to the eye a month ago, and my eyes were too unstable. I responded that while I've had the retina reattached, I've never had a shot placed in either of my eyes, ever. They refused to believe me, insisting that the notes in the file stated I did. I know what I've had done. I know why, how, when and where and by whom. To suggest that the patient doesn't know what has been done, is, in my opinion, asinine. Ask yourself: Do you want work done by a medical establishment that refuses to listen to the patient and the truth?

A big fan. The eye exam he performed was very thorough. Including cholesterol and cataract exam…read more Quick, professional, informative. I felt like I understood everything he told me, which was comprehensive to say the least. You will never get this kind of attention at a big box store. One of my main nits with a big box is how much my insurance covers. Dr. Krasemann made it easy and straight forward. Been going for about 5 years now. Always a good experience.

They are awesome. No eye dilation needed!!!! :) Thank you…read morefor your prompt schedule and down to earth service!!

I recently had an appointment with Dr. Lars Carlson at Gold Canyon Eye Center. I was very impressed…read morewith his knowledge, his guidance, and his people skills. I would highly recommend Dr. Carlson. In addition, his staff was equally knowledgeable and pleasant, whether it be the front desk staff or the optical staff. Gold Canyon Eye center is the place to come for your prescription needs. Marilyn A.

I have been seeing Dr Carlson for my eye disease for a while now. He and his staff are fantastic…read moreand provide wonderful customer care. The entire office has taken necessary precautions to keep patients safe during covid. Thank you for caring for my peepers!

They is a 2nd location for the Eye Shop. We are new patients to this practice and we're very…read moreimpressed with the physician. My kids and I made appts to be seen for our annual check. We were not happy with our previous practice in Gilbert and so happy to have found them. The physician, who I apologize I didn't write down her name, and they didn't have business cards yet, is at this new location. She was younger and so patient and kind with my daughters medical condition.

Dr shaver is the absolute best. He is sincerely concerned about your eye health. He goes the extra…read moremile to solve Your problems

Walk in the door and the person at the front immediately acknowledges you as you walk- the folks on…read morethe left in the glasses area, if not busy with others will say hello. All the staff are attentive and they listen. I have a tendency to pick big frames and tint - sometimes, I take my time. I never feel rushed. Both Doctors are great The office and exam areas are clean and are kept sterile to ensure our safety. No hidden fees. I recommend for the whole family

Truly the best of the best! Great selection of frames and sunglasses. The staff are all amazing…read more They truly care about their patients.. thank you!

My husband and I went for our annual eye exams at this location…read more All of the staff was kind, courteous and professional. Our exams are always thorough and done well. The girls at the glasses desks are very helpful, especially Jess, who took great care of us today! We will pass along our great experience to our friends

Posting this on Yelp so it cant get deleted or burried on Google. I TOLD THE GIRL ON THE PHONE THAT…read moreMY MOMS MAIN COMPLAINT WAS FLOATERS AND WANTING TO GET THOSE CHECKED. YET YALL SCHEDULED HER FOR WHATEVER YOU WANTED. ALSO, Just got the insurance EOB in the mail. Yall charged them for Eye AND MEDICAL EXAM. Yet we couldnt discuss the floaters or some of the other findings? Yeah right!!!! Seems like the doctor was just in a rush/bad mood. You should talk to Dr Pilcher about her bedside manner. Im not the only one who's complaining in these reviews about her rudeness and wanting to rush. If she doesnt like her job she should find a new one. If she is in such a rush she shouldve taken the day off. Knocked off another star. NEVER coming back. Im gonna make sure people know to steer clear of this place. Rude Dr and dishonest billing. Dr Pilcher is kind of rude not going to lie. First when she came in, she said Its Chaos out there. Didnt introduce herself. Not very personable. Seemed like she was in a major rush. Kept saying come on really loud when my elderly mom was trying to read the eye chart. When my mom would say she couldnt read it, her response was yes you can When I asked about the floaters in her eye (which was the main reason we came) She said thats medical you need to schedule a medical appointment to talk about that. I asked her some questions about the pictures of her eye which she did answer thoroughly. Then she rushed out of the room and told us to check out out front. Dont know if the doctor was having a bad day or what. Im not really sure if Im going to come back, she was pretty rude. Needs to be talked to about bedside manner. Sorry we were such a bother.