It was my first time at this office and although it seemed very well run and thorough with the…read moreexam, I still had to wait a half an hour to be seen. Dr.Bluth gave me a thorough exam and was able to answer all of my questions which I appreciated. Jacob assisted me with the eye charts and drops and he was very nice to deal with. Too. I gave them a 4 star rating because they make their patients wait longer than I liked. I am almost 100 and the sitting hurts my back. Henry

I had a contact lens appointment scheduled. Part of the answer to having a detached retina. This…read moreoffice called, and told me that they couldn't allow me to be seen because my retina records show I had a shot done to the eye a month ago, and my eyes were too unstable. I responded that while I've had the retina reattached, I've never had a shot placed in either of my eyes, ever. They refused to believe me, insisting that the notes in the file stated I did. I know what I've had done. I know why, how, when and where and by whom. To suggest that the patient doesn't know what has been done, is, in my opinion, asinine. Ask yourself: Do you want work done by a medical establishment that refuses to listen to the patient and the truth?

UPDATE: Corporate reached out and contacted the location directly. They were able to correct the…read moreprescription on my second pair of glasses at no charge. I truly appreciate both corporate and the local team for stepping in and helping resolve what was a frustrating situation. Thank you! *** I went to Visionworks for my yearly eye appointment and ended up having a very frustrating experience. During my appointment, no one reviewed my prescription with me or explained the lens options. I specifically mentioned that I wanted progressive lenses, and since the price point we were given seemed affordable, I decided to purchase two pairs of glasses--one regular pair and one pair of sunglasses. About a week to a week and a half later, the glasses came in, but they were made with the wrong prescription. They were single-vision lenses, not progressive lenses like I had requested. The woman who originally helped us never went over the prescription details or explained the difference between the options, which could have prevented this entire situation. When we went back to pick them up, the gentleman working that evening was very helpful. It was the end of the day and he was closing, but he stayed to make sure we were taken care of and apologized for the mistake. I truly appreciated his effort. However, the solution required another $140 out of pocket to correct the lenses. If I had known the true cost with insurance for progressive lenses, I never would have purchased two pairs in the first place. At this point, I've spent over $450 and still cannot see properly because I've have to now wait another 1-2 weeks for the corrected glasses. This entire situation could have been avoided if someone had simply reviewed the prescription and lens options with me before placing the order. If there are prescriptions for both single-vision and progressive lenses, that absolutely should be discussed with the customer. Unfortunately, because of the poor communication and the fact that we had to pay extra to fix someone else's mistake, we will not be returning to this or any Visionworks location.

I decided to give Visionworks another try, and that was a mistake. I went in to pick up my glasses,…read moreonly to find out they ordered the wrong ones. After waiting and expecting a smooth pickup, this was incredibly frustrating and a complete waste of time. There was no sense of urgency or accountability to fix the issue, and at this point, I've lost confidence in their attention to detail. Vision care is not something people should have to double-check this hard.

Well welll well I want to give this place more stars because Dr Todd Brown and Chloe are great but…read morethe other staff needs more training. I called in to see get the prescription details and the lady didnt ask me for any information but just started talking about I have to pay $65 to get a prescription which my brother never had to pay before but I asked did she have his chart up and she says no because you havent given me and information and I said because you havent asked and she hung up in my face ... COMPLETELY RUDE AND UNACCEPTABLE BEHAVIOR and I wish I had her name because I would 100% add it to this but she was working after 5pm so yall need to give her new training

I've been coming here since my cataract surgery and I will say they are very comprehensive and…read morethorough with my eye exams. I feel grateful for Dr. Todd Brown and his staff. I also have eternal gratitude for Dr. Aaron Almacher for performing my Lasik and cataract surgeries that went flawless.

They are always courteous and respectful! The staff is excellent and very helpful! I've gone there…read morefor 4 years and I'm extremely thankful for Dr. Lee and his other providers who do great work for their patients who need eyewear! I'll continue to use them for a long time! Warm regards, Jason Marton

I have been trying to get a pair of glasses made for six weeks now with no success. The owners…read morewere out of country and the staff left behind was completely incompetent. The have exhausted my insurance benefits and charged me $300 out of pocket. I have asked for a refund with no success. I am now working with my insurance provider to reverse their claim so that I am able to get a pair of glasses that work and don't give me a headache. Find another vendor for you eye care needs, the staff is horrible and the doctors are no better.

My whole family has been going to Seville for well over 15 years…read moreThis is an outstanding optometrist office. From the doctors to the front office staff the contact specialist and glasses specialists. They really do go above and beyond for their patients. I can't say enough good things about this practice.

Doctor Williams is a great optometrist. Knowledgeable and friendly. His staff is courteous and…read moresupportive, and know their job. Massive selection of frames for folks who care about stylishness.

On April 19th 3 pm I took time off work to get an eye exam. I was told that they were running…read morebehind due to an "emergency" they had. Ok, fine no problem. I wondered around their 10 x 10 office looking at frames. They called me back and did the preliminary exam, the annoying puff in the eye thing, and then sent me back to wait. I began to notice people who had come in after me going back to be examined, picked out glasses and left. One unhappy customer came in, argued and left. Two hours later someone came over and asked me if I had been seen yet. I told them I had but was waiting to see the Dr. Since I really didn't have much to do that day and understand that some days things just happen, I wasn't concerned. At 4:30 I got my exam and got my frames. Over $1000.00 later, and the last customer in the office, I left. They told me my glasses would be ready in 1 week to 10 days. Two weeks later, no glasses. My husband called to inquire about my glasses and they told them they forgot to order them! Ok, so what are you going to do? Please order them. I'm a pretty passive person. Today is May 26th, and I have no glasses. I think my patience has run out. I got my first pair of glasses here about 8 yrs ago and a couple pairs since then. Since that time their selection has gone down hill (the girl with the exceptional taste in frames has left) and their service has gone to hell! If this was my business I would be seriously concerned. I would have written this sooner but I can't FREAKING SEE TO WRITE IT BECAUSE I DONT HAVE MY GLASSES! I'll go to the mall before I ever go here again!

I was very impressed with the customer service that I received today at Image Eyecare. Robin is an…read moreexceptionally knowledgeable and polite person to work with. Dr. Roth is very attentive and impressionable.

My family has been coming here for several years for our annual eye exams. The clinic is modern,…read moreclean and professional. You are always greeted by their receptionists right away. The doctors here are excellent optometrists. Just be aware that they will always try to sell you on getting retinal imaging which is not covered by vision insurance. I happen to have medical reasons to get this done, but no one ever spends the effort to ask if I would like to use my medical insurance to cover it. If you want to save another doctors' appointment, it might be worth $59, but you may have to demand they submit to you should check your insurance coverages. I decided to save this type of exam for an ophthalmologist for their scope of practice. The lobby has many brand names of eye frames to choose from. Every year I ask if they have "asian fit" options or brands and they have yet to add to their selection. I was told they have some of those brands at the "other" office. When I asked about ordering from the catalog (I happen to know exactly what brand and style would work), they were kindly able to order it for me. However, when I inquired about the cost, it is clear there is a significant uncharge for their "broker" fees. You might consider just ordering the same frame cheaper from many options available online for the exact same thing. You are basically paying extra so you can try it on in person. It is coincidental that it will also be just above what your vision insurance covers. Overall, the eye care that is delivered by the optometrists here is great. I have always received excellent care from them. The extra services and add-ons should be carefully considered for the value if you so choose. Also, this medical complex has becoming increasingly busy and it is often much harder to find parking each year. You might need to allow a few extra minutes to circle around to find a spot so you are not late to your appointment.

we came here last year, had a good experience. But just recently visited for a yearly check up,…read morethey upped their prices on everything. They were so persitant about wanting for me to pay for eye exam out of pocket almost forced. When I said I wasn't gonna pay for it out of pocket because it was yearly check up and insurance would cover it they said they would double the price. Leaving me with a couple dollars for frames, I would still have to throw a couple hundred dollars on just frames. Definitely not budget friendly. Also zero customer service, ladies up front need to work with being friendly. Won't be coming back and won't recommend to anyone.

I wanted to share my recommendation for Arizona Eye Specialists in Gilbert, Arizona. It is an…read moreoutstanding office and an excellent choice for medical and general eye care. The facility is located in a large medical complex with convenient and ample parking. Dr. Elliott Janousek, O.D., is an exceptional professional. He provides comprehensive eye exams that check visual acuity, depth perception, and eye coordination to detect issues like cataracts or macular degeneration. He also performs systemic health screenings to identify overall health issues affecting the eyes, such as diabetes and hypertension. Additionally, Dr. Janousek is highly skilled in prescribing topical and oral medications for eye infections, allergies, and inflammation, and he provides excellent surgical co-management before and after procedures performed by their seasoned ophthalmologist. The eye exam process is very efficient. The optical technician, Heep, is professional and thorough during the initial medical review and pressure testing. The practice also utilizes retinal and fundus photography to capture detailed digital images of the inside of the eye to screen for diseases. The administrative staff is equally wonderful. Maddy at the reception desk is always cheerful, helpful, and accommodating with scheduling. Please note that this is a very popular and busy office. I highly recommend scheduling any follow-up appointments on the same day as your visit to avoid scheduling delays.

This office is impossible to schedule with. I received a referral back in July 2024 and never heard…read moreback. After following up with my PCP, they resent the referral, and someone finally called me in early August. The earliest available appointment was in October, but a week before the appointment, it was canceled. I rescheduled for November, and on the morning of that appointment, they canceled again. To make matters worse, they only send text messages to notify you of cancellations--no calls to explain or help reschedule. After this frustrating and unprofessional experience, I gave up and went elsewhere.