On April 19th 3 pm I took time off work to get an eye exam. I was told that they were running…read morebehind due to an "emergency" they had. Ok, fine no problem. I wondered around their 10 x 10 office looking at frames. They called me back and did the preliminary exam, the annoying puff in the eye thing, and then sent me back to wait. I began to notice people who had come in after me going back to be examined, picked out glasses and left. One unhappy customer came in, argued and left. Two hours later someone came over and asked me if I had been seen yet. I told them I had but was waiting to see the Dr. Since I really didn't have much to do that day and understand that some days things just happen, I wasn't concerned. At 4:30 I got my exam and got my frames. Over $1000.00 later, and the last customer in the office, I left. They told me my glasses would be ready in 1 week to 10 days. Two weeks later, no glasses. My husband called to inquire about my glasses and they told them they forgot to order them! Ok, so what are you going to do? Please order them. I'm a pretty passive person. Today is May 26th, and I have no glasses. I think my patience has run out. I got my first pair of glasses here about 8 yrs ago and a couple pairs since then. Since that time their selection has gone down hill (the girl with the exceptional taste in frames has left) and their service has gone to hell! If this was my business I would be seriously concerned. I would have written this sooner but I can't FREAKING SEE TO WRITE IT BECAUSE I DONT HAVE MY GLASSES! I'll go to the mall before I ever go here again!

I was very impressed with the customer service that I received today at Image Eyecare. Robin is an…read moreexceptionally knowledgeable and polite person to work with. Dr. Roth is very attentive and impressionable.

My family has been coming here for several years for our annual eye exams. The clinic is modern,…read moreclean and professional. You are always greeted by their receptionists right away. The doctors here are excellent optometrists. Just be aware that they will always try to sell you on getting retinal imaging which is not covered by vision insurance. I happen to have medical reasons to get this done, but no one ever spends the effort to ask if I would like to use my medical insurance to cover it. If you want to save another doctors' appointment, it might be worth $59, but you may have to demand they submit to you should check your insurance coverages. I decided to save this type of exam for an ophthalmologist for their scope of practice. The lobby has many brand names of eye frames to choose from. Every year I ask if they have "asian fit" options or brands and they have yet to add to their selection. I was told they have some of those brands at the "other" office. When I asked about ordering from the catalog (I happen to know exactly what brand and style would work), they were kindly able to order it for me. However, when I inquired about the cost, it is clear there is a significant uncharge for their "broker" fees. You might consider just ordering the same frame cheaper from many options available online for the exact same thing. You are basically paying extra so you can try it on in person. It is coincidental that it will also be just above what your vision insurance covers. Overall, the eye care that is delivered by the optometrists here is great. I have always received excellent care from them. The extra services and add-ons should be carefully considered for the value if you so choose. Also, this medical complex has becoming increasingly busy and it is often much harder to find parking each year. You might need to allow a few extra minutes to circle around to find a spot so you are not late to your appointment.

we came here last year, had a good experience. But just recently visited for a yearly check up,…read morethey upped their prices on everything. They were so persitant about wanting for me to pay for eye exam out of pocket almost forced. When I said I wasn't gonna pay for it out of pocket because it was yearly check up and insurance would cover it they said they would double the price. Leaving me with a couple dollars for frames, I would still have to throw a couple hundred dollars on just frames. Definitely not budget friendly. Also zero customer service, ladies up front need to work with being friendly. Won't be coming back and won't recommend to anyone.

I've been to multiple America's Best locations around Phoenix, and while I like their frames and…read moreprices the stores I have been to were all crazy busy and crowded. The wife and I walked into this one on a Saturday afternoon and it was deserted except for multiple employees who were all friendly. The store was organized and clean. They were able set up an appointment for my wife to get an eye exam within a few day as well. For a less hectic visit this is your store.

my husband and I had exams and purchased glasses. the entire process started to finish was…read moreexcellent

Excellent service!!! Su español es muy bueno y de mucha ayuda…read more Los recomiendo ampliamente!

My daughter just started wearing contact lenses last week and needed immediate care. I tried…read morereaching our primary eye doctor, but the earliest available appointment was at 12 p.m. We couldn't wait that long... I then contacted Neighborhood Vision Center around 6:30 a.m., and they responded immediately to my text. She was able to see Dr. Kent Kneip at 7 a.m. Dr. Kent Kneip and the receptionist were incredibly helpful and kind. He examined her eye very carefully and explained everything thoroughly. He truly took great care of my daughter. We need more doctor like Dr.Kent in America. They genuinely saved my day--I was very worried about her eye last night since we are new to contact lenses. We will definitely be switching our primary eye care to this office for future contacts and glasses. I highly recommend this place to everyone. Thank you again so much Dr.Kent. https://www.neighborhoodvisioncenter.com/our-eye-doctors/

It was my first time at this office and although it seemed very well run and thorough with the…read moreexam, I still had to wait a half an hour to be seen. Dr.Bluth gave me a thorough exam and was able to answer all of my questions which I appreciated. Jacob assisted me with the eye charts and drops and he was very nice to deal with. Too. I gave them a 4 star rating because they make their patients wait longer than I liked. I am almost 100 and the sitting hurts my back. Henry

I just spent an hour on the phone about a double copay bill. call SWEYE…read moreThey sent be to surgery who sent me to billing who sent me to there facility where I had my surgery. Along the way 50 minutes or robot telling me to several robots telling me to hold I was told to hold or they would call me back. They did but explained the bill was for a facility fee? One I already paid, but for a different facility. Asked for someone in. charge. Left a message and told to call SWEYE where it started only to start again. Total I spent $7,0000 plus for a procedure covered by my insurance( but upgrades lenses). Good luck with SWeye or American Vision Partners who owns a bunch of these local facilities.

They are awesome. No eye dilation needed!!!! :) Thank you…read morefor your prompt schedule and down to earth service!!

I visited Dr. Krasemann in November to update my prescription for contacts. His bedside manner was…read moreso awesome that I scheduled an appointment for my husband. My hubby was having issues with his eyes, and he was really worried that something was drastically wrong. He didn't want to spend a bunch of money and hesitated because he doesn't have any insurance. He bit the bullet and finally went in. Dr. Krasemann was able to ease his mind and make him feel so much better. I can't tell you how much I appreciate his genuine empathy. Dr. K was not at all rushed and took the time to get to know my husband, listened to all of his concerns, and gave him well educated advice. My husband feels SO much better tonight, knowing that he isn't going blind, it is just normal age-related start of cataracts. You should see the smile on my husband's face tonight. This was a HUGE relief and a huge weight off of his shoulders. Thank you SO much for bringing some much-needed humanity to this world. I would highly recommend anyone wanting a down to earth eye doctor, pop in and see Dr. K1

I recently had an appointment with Dr. Lars Carlson at Gold Canyon Eye Center. I was very impressed…read morewith his knowledge, his guidance, and his people skills. I would highly recommend Dr. Carlson. In addition, his staff was equally knowledgeable and pleasant, whether it be the front desk staff or the optical staff. Gold Canyon Eye center is the place to come for your prescription needs. Marilyn A.

I have seen eye doctors for 62 years and this is the first time I really liked the doctor. I saw…read moreDr. Lars Carlson. He reviewed my tests and referred me to a specialist. Even though he wasn't going to do the medical procedures he took the time to explain my condition and needs. Both he and all of his staff were very pleasant and friendly.

They is a 2nd location for the Eye Shop. We are new patients to this practice and we're very…read moreimpressed with the physician. My kids and I made appts to be seen for our annual check. We were not happy with our previous practice in Gilbert and so happy to have found them. The physician, who I apologize I didn't write down her name, and they didn't have business cards yet, is at this new location. She was younger and so patient and kind with my daughters medical condition.

Dr shaver is the absolute best. He is sincerely concerned about your eye health. He goes the extra…read moremile to solve Your problems

I've been going to Val Vista Vision for years and wouldn't go anywhere else. Dr. Cooley takes time…read moreto explain everything and offers suggestions to keep your eyes healthy. They continually upgrade their equipment and the exam is very thorough. Great staff as well!

Walk in the door and the person at the front immediately acknowledges you as you walk- the folks on…read morethe left in the glasses area, if not busy with others will say hello. All the staff are attentive and they listen. I have a tendency to pick big frames and tint - sometimes, I take my time. I never feel rushed. Both Doctors are great The office and exam areas are clean and are kept sterile to ensure our safety. No hidden fees. I recommend for the whole family

My husband and I went for our annual eye exams at this location…read more All of the staff was kind, courteous and professional. Our exams are always thorough and done well. The girls at the glasses desks are very helpful, especially Jess, who took great care of us today! We will pass along our great experience to our friends

Posting this on Yelp so it cant get deleted or burried on Google. I TOLD THE GIRL ON THE PHONE THAT…read moreMY MOMS MAIN COMPLAINT WAS FLOATERS AND WANTING TO GET THOSE CHECKED. YET YALL SCHEDULED HER FOR WHATEVER YOU WANTED. ALSO, Just got the insurance EOB in the mail. Yall charged them for Eye AND MEDICAL EXAM. Yet we couldnt discuss the floaters or some of the other findings? Yeah right!!!! Seems like the doctor was just in a rush/bad mood. You should talk to Dr Pilcher about her bedside manner. Im not the only one who's complaining in these reviews about her rudeness and wanting to rush. If she doesnt like her job she should find a new one. If she is in such a rush she shouldve taken the day off. Knocked off another star. NEVER coming back. Im gonna make sure people know to steer clear of this place. Rude Dr and dishonest billing. Dr Pilcher is kind of rude not going to lie. First when she came in, she said Its Chaos out there. Didnt introduce herself. Not very personable. Seemed like she was in a major rush. Kept saying come on really loud when my elderly mom was trying to read the eye chart. When my mom would say she couldnt read it, her response was yes you can When I asked about the floaters in her eye (which was the main reason we came) She said thats medical you need to schedule a medical appointment to talk about that. I asked her some questions about the pictures of her eye which she did answer thoroughly. Then she rushed out of the room and told us to check out out front. Dont know if the doctor was having a bad day or what. Im not really sure if Im going to come back, she was pretty rude. Needs to be talked to about bedside manner. Sorry we were such a bother.