1. National Glass Experts

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    Austin, TX

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    National Glass Experts

    3.0 (2 reviews)
    Closed • 8:00 am - 7:00 pm

    Services - National Glass Experts

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    National Glass Experts Photos

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    6 years ago

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    6 years ago

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    People searched for Windshield Installation & Repair 567 times last month within 15 miles of this business.

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    Safelite AutoGlass

    Safelite AutoGlass

    (197 reviews)

    I had a great experience at the Safelite on south I35 in Austin. I booked the appointment through…read moremy insurance app, but I have also used the online booking through their website, and it's equally as easy to use. My appointment was at 9:30, and I arrived at 9:08. The lobby is quiet, no loud TVs blaring. There is water and coffee available. I got a text at 10:08 saying they were starting service on my vehicle, and it was done by 10:45. A lot of people did arrive after me, and I know the wait time is usually 2.5 to 3 hours when they're busy, so that's what I was expecting anyways. Installation so far looks great. There was a little dirt mark on the fabric of the roof on the passenger side. I will update if there are any problems, but overall I am very pleased!

    After agreeing to a price that included an online discount, I was later hit with an unexpected…read moreadditional charge that effectively removed that discount. The initial pre‑authorized charge for the mobile windshield replacement was correct -- but the second charge that appeared the next day was never disclosed, never approved, and never explained. The phone number shown on the invoice, which appears to be the local shop, routed me every single time to a call center. I had to re‑explain the situation repeatedly, only to be told the $100 discount had been retroactively removed. I was promised a reimbursement within 3-4 days. That never happened. What followed was a cycle of complete non‑responsiveness: the "local" number always routed back to the call center, the call center couldn't reach anyone at the shop, emails to the manager went unanswered, and every attempt to get a real update resulted in the same scripted responses with zero actual action. In my experience, the lack of transparency, the unauthorized additional charge, and the inability to reach anyone who could resolve the issue reflect extremely poor customer service practices. Prospective customers should be aware of how difficult it may be to get help if anything goes wrong.

    National Glass Experts - windshieldinstallrepair - Updated October 2026

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