The young man who helped rent me a car at the cincinnati northern kentucky international, was…read morewonderful. This was my first trip to the area. For a wedding and my transportation fell apart tomorrow my hotel. I had to rent a car at the ladt minute and National was amazing. I looked at another car company whose employee was rude and kept telling me "I have other customers ", and I was the only person in line. I left his counter and went to National who took care of me with professional courtesy. ​

While my rental truck worked well ok the day I picked it up, the key fab died overnight. When I…read morewent to put the spare key into the door handle, the key did not fit. I called roadside assistance, who arranged for a tow and a replace vehicle. However, the store, where I was instructed to get the replacement, had not been informed that I was coming. Additionally, they did not have a truck, which I needed for my business trip. While I was provided a vehicle, I was unable to get to the job site on time for the first day of my trip. As I still needed a truck for the second day of my trip, I called back to roadside assistance to get another replacement closer to my second destination. They confirmed that a replacement wpuld be available. However, again, the next store had not been informed that I was coming. Luckily, they had a truck in the shop which was ready for pick up. Overall, better internal communication is needed to effectively work as a company and successfully service your customers.

The team here was great with their customer service and support while I was traveling with my kids,…read moreon a long (14 hour) car road trip from Texas to Ohio. I had experienced car issues near this enterprise, and called my local Dallas branch to get some advise, as I didn't know what to do. The Dallas Branch was able to get in contact with this one and they were able to help me get moved into a different car and made it really easy and stress-free for me, so I could get back on the road with my kids and finish our fun road trip. The team here, especially Austin, was really helpful. Thank you everyone!

Terrible experience. The car battery was dead on both days, had to go through enterprise both days…read moreto get roadside assistance. The first day to get a jump, the second day to have it towed back to the airport. I could not get enterprise to help with a replacement, and, of course, it is impossible to get through to the office at CVG airport to talk to someone. Do not use CVG airport enterprise car rental -- it was awful, and the customer service was even worse.

Had a reservation for a car at 2 pm on a Monday. Show up to the counter to a line of people waiting…read moreand the poor employees saying they have no cars AND THAT THIS HAPPENS EVERY MONDAY!!! Literally the other counters were just laughing -- it's so bad. Had to reconfigure my entire day -- ubering to Lexington now (which is absurd).

Horrible car rental company. Had confirmed reservation for a car, went to get the car. The agent…read moresaid they had my reservation, but had no car! Terrible customer service.

The customer service was excellent at the desk! When I first got there there was only one person…read moreat the counter and I thought to myself: "pepare yourself for a long wait". But, it was not at all what I expected. I gave them my ID, she pulled-up my reservation, she verified all the data with me. She had me sign a few things electronically and shortly after she handed me the keys and told me the where exactly in the parking lot the car will be. The car was there, as expected. It was clean and with a full tank of gas as expected. To drive off the parking lot - they checked our paperwork - and when we came back a few days later to return the car - it was all easy as well. Highly recommend them.

I would give zero stars if I could! This budget has the rudest, unprofessional employees. I had a…read moreprepaid reservation for a ford mustang nacho e. I arrived and they told me that they don't gave the car or any others to give me, but made me take a c Savannah! Yuck! The employees were not apologetic or anything. What's the point of having a prepaid reservation. If they are just going to give them away. I will never go back to any budget ever again!!

I wish I could give a negative star. cincinnati northern kentucky international, Hertz car rental…read moreagent, was rude, negative and said, "I have other customers", but I was the only person in his line! I wanted to use my AAA discount and he wouldn't even discuss it. He rolled his eyes and kept saying "I have other customers". Again, I was the only person in line. I left his station, and went to National Car Rental, who was wonderful and helped me with a rental from Alamo, that saved me money. Don't deal with Hertz, at cincinnati northern kentucky international, the elderly employee from Hertz wouldn't help me. The only factors I could deduce was that I was a person of color or female. Maybe it's because I am from CA.

The BEST car rental service and experience I have ever experienced. I travel often for work and…read moreleisure. From check in to check out it was seamless and easy. I have never rented an EV car and misunderstood the meter, they helped me adjust my rate. Kaiden checked me out when I returned my car and I explained why my pre fuel was taken off and needed to be added back on and he accommodated. Hats off to Hertz. I will never travel with any other car rental ever again.

Renting a car can sometimes feel like a game of "How many shuttles and escalators can you survive…read morebefore you actually see a vehicle?" but Alamo at the Cincinnati airport makes it refreshingly easy. The counter and cars are right at the airport. No buses, no confusing signs, no 20-minute trek with luggage. You walk off the plane, grab your keys, and you're rolling. The price for my trip was fair (which is saying something in the rental world) and the vehicle I received was in great shape, clean, comfortable, and exactly what I needed. The pick-up process was quick and painless, and the drop-off was just as simple. No surprise fees, no drama, and no weird mystery stains in the car (always a bonus). Everyone I interacted with was friendly, helpful, and efficient, which made the whole experience feel less like a chore and more like a smooth part of the trip. Bottom line: if you're flying into Cincinnati and need a rental, Alamo makes it stress-free, reasonably priced, and downright convenient. I'd happily rent here again, though I might still pretend the car is mine for the week just to feel fancy.

Reserved for a car online via Priceline. Arrived to CVG airport. Front desk staff was ok. Once I…read morecame to pick up the car, I noticed it was prepped and ready to go for us. The car and AC were turned on, perfect since the day was hot. Victor (?) greeted us and helped with our luggage. He also gave us some water bottles, too. wow! The car was great and had no problems. Erin helped us return the car easily at the end. Excellent experience

GO TO "PAYLESS" Car Rental which is associated but go to their website and it's easyyyyyyy to rent…read morea car! I got one in the airport today! $66.34 total for 24 hours, EV! Just need it for 10 hours and then I'm returning it but I'll say the customer service was so nice and easy and accommodating in person but I reserved it easy online on their website fast! I first tried DOLLAR CAR RENTAL but the online portion was too complicated and the customer service was bad! Try Payless car rental!

The not so nice lady at the counter was rude and not helpful at all. My daughter ended up in…read morehospital to deliver her baby early so I didn't have time to do a car. I tried to book a car through this company and thought it had gone through but apparently I'd put in something wrong and instead of trying to help me out she was rude and not helpful! I understand if there's not a car to give me even though it said there would be a car at 4 o'clock and she wouldn't even check! This is at the Cincinnati airport

I picked up a car on1/19/2026 at 3:00. The man on duty was chatting on his phone. I waited till he…read moregot off and proceeded to try to check in. When i I questioned him about the $200 deposit (that was not mentioned when I booked the car) he could not or would not answer my question. He rudely said, "do you want the car or not?" I asked again about the $200 and he replied again with "do you want the car or not?" and at the same time he moved to the computer as if to cancel my reservation. I was stuck! I needed the car so I had to pay the money not knowing what it was for. I had paid for insurance through Priceline not realizing that Hertz did not work with them on insurance. I had no idea what the extra $200 was for. The last time I rented a car (Enterprise) I drove it all the way across the country and back (mostly in a snowstorm) and there were no extra fees to insure I didn't damage the car. Insurance covered it. I was in shock from the way I was treated, and I told the man that treating a customer with respect, let alone an older woman (77) was what I expected when doing business. Immediately, the older woman in the kiosk next to Hertz butted in and started making comments. I don't remember exactly what she said but I told her that this was not her business this was between me and the Hertz employee. She became aggressive raising her voice. I was getting a little upset thinking that things were going south and then the Girl from the Kiosk to the left jumped in and started yelling at me. Now it was three against one. I was trying to keep my voice down and just get the car and get out of there but as things go it was crazy. I felt attacked. The women were not even Hertz employees. They both were from different companies. I said maybe we need management and they said maybe we needed security. It was crazy enough as it was. When they said that I was done! I could see these troublemakers for what they were. They were only going to escalate not calm down. I put my credit card in the machine gave up my $200. My heart was beating so fast I just wanted to get away. I was totally traumatized by this encounter that had always been so polite and easy. These people were unbelievable. As I got on the elevator to leave a well-dressed, clean looking young man said "you booked with them?" "I never use them they are terrible! They have some kind of AI program that goes over the car and then they charge for everything. Be sure to go around the car and take pictures." I asked who he books with and he said "National." So I have decided to buy a new car rather than to have to deal with bullies and penny-pinching car rentals. Today I'm taking the car back early and sucking up the no early return (Priceline) and hoping that $200 will be all Hertz charges my credit card. This was an expensive lesson. The other interactions I had with Hertz employees were polite and as expected, However the idea of having to go back to that checkout counter has soured me on Hertz forever. They may be the biggest but some of their employees are the worst!

No one available to let me out of the car rental facility after flight delayed my car pickup…read more Flight information provided to hertz so they knew about the delay. Unable to speak to rental facility the next day to process a refund. Only AI customer service options possible until I battled through the voice prompts to arrive at a Hertz call center. It would be so much better to have a person with whom you could speak at the actual facility. I only got home because of the excellent work at Enterprise at the Covington airport (highly recommended if there is a possibility you will be delayed)

I've had my best car rental experience to date at this Budget car rental location. I know the…read morereviews are all over the place but I was given excellent customer service. You should probably know I was turning in a car and there were no problems with the rental and there was no line, so waiting was not a problem. The job market in this area is very good so there was a "new" person working there but the previous employee and the current one were excellent.

Budget Rental Car -- I chose Budget Rental Car because they had great pricing choices for my stay…read morein Albany, NY. The car I received, a new Dodge Charger, and it was in mint condition. My story really starts with how Budget handled me on an emergency trip back home, due to a friend's tragic and sudden death. Even though I was scheduled to return the car in Albany, I felt it was extrememly importmat to visit my friends' widow and children in Columbus, Ohio and then head home to Cincinnati. Upon returning the car to CVG, I was directed to speak to the front desk. I expected a very large charge for returning the car out of state. I explained my situation, and to my surprise, they offered me a tremendous discount in my time of need. *****I am a customer of Budget's for life! C. Lamb Cinti

I would rate a 0 if available. Not only was it incredibly expensive, I was charged without…read moreknowledge or consent to add an additional driver. I called their HORRIBLE customer service number. First time, they couldn't even find me after an hours call. Frustrated I hung up and called again. The second person found me, but was unable to help until I turned the car in... even though all I was questioning is the onetary difference in the first emailed receipt and the second emailed receipt. When I turned in the vehicle they finally explained it was the add-on of a driver. To add insult to injury, she said that if I had said something on that first day, she could have removed the charge. Took everything I had to not reach over the counter! It's not the $50, it's the principal of the matter. Never again Thrifty!

I rented a car from Thrifty and the vehicle was fine, people at the airport were ok, but their…read morecustomer service hotline is AWFUL. When I was planning on returning the vehicle early due to a change in travel plans, I called to ask about the fees for not refilling the tank (short trip only used 1/8 of a tank). The employee at the airport told me the price and I felt for the convenience of saving time the high dollar amount per gallon was reasonable...unfortunately upon reviewing the receipt I was charged more than expected. Having seen an exorbitantly high number for the quantity of gas used, I called the customer service number. The first lady I spoke with told me that I had returned the vehicle with an empty tank! I told her that is mathematically impossible or they have a damaged vehicle with a leak and I have GPS records of my trip, plus they could look at the odometer reading. There's no way I could have burned through a whole tank based on miles driven/ the car's fuel economy. 7/8 of the tank would have had to magically disappear. Eventually she tells me that the amount of gas used is closer to what my number was, but I was being charged for the gas I'd used during my rental PLUS the gas to refil. I explained that I understand business needs to make a profit, but this is highway robbery. No negotiations on it either. I asked if she had a supervisor and she said no, until I mentioned writing a 1 star review, magically she now had a supervisor to patch me through to. The supervisor basically said you're getting charged for the gas you used and the gas to refil at the exorbitant rate (Double whammy! I can understand getting charged once, but twice is insane). She then goes on to say she'll have her manager contact me- never happened, so here I am writing to warn you about the HORRIBLE customer service that Thrifty provides. Hopefully nothing goes wrong with your rental or you're ready for hidden charges that are non-negotiable. I'd recommend renting from any other company not associated with Thrifty. I'd have been satisfied if they told me I was only paying for the gas once at the inflated price. Unfortunately they don't care about repeat business or their online reputation. I'm also still angry that effectively the first tactic was to accuse me of lying rather than doing a reasonablity check (like how many miles I drove vs the car's rated fuel economy). Instead she had the audacity to just say it was empty! Also consider this hypothetical for a second, let's say that the tank was empty but I'd returned it with only 1/8 used, what happened to the other 7/8? Did someone syphon the tank or was there a car leaking gasoline? I'd think a rental car company would like to know that rather than potentially driving around a mechanically deficient vehicle!