I would rate a 0 if available. Not only was it incredibly expensive, I was charged without knowledge or consent to add an additional driver. I called their HORRIBLE customer service number. First time, they couldn't even find me after an hours call. Frustrated I hung up and called again. The second person found me, but was unable to help until I turned the car in... even though all I was questioning is the onetary difference in the first emailed receipt and the second emailed receipt. When I turned in the vehicle they finally explained it was the add-on of a driver. To add insult to injury, she said that if I had said something on that first day, she could have removed the charge. Took everything I had to not reach over the counter! It's not the $50, it's the principal of the matter. Never again Thrifty! read more

I rented a car from Thrifty and the vehicle was fine, people at the airport were ok, but their customer service hotline is AWFUL. When I was planning on returning the vehicle early due to a change in travel plans, I called to ask about the fees for not refilling the tank (short trip only used 1/8 of a tank). The employee at the airport told me the price and I felt for the convenience of saving time the high dollar amount per gallon was reasonable...unfortunately upon reviewing the receipt I was charged more than expected. Having seen an exorbitantly high number for the quantity of gas used, I called the customer service number. The first lady I spoke with told me that I had returned the vehicle with an empty tank! I told her that is mathematically impossible or they have a damaged vehicle with a leak and I have GPS records of my trip, plus they could look at the odometer reading. There's no way I could have burned through a whole tank based on miles driven/ the car's fuel economy. 7/8 of the tank would have had to magically disappear. Eventually she tells me that the amount of gas used is closer to what my number was, but I was being charged for the gas I'd used during my rental PLUS the gas to refil. I explained that I understand business needs to make a profit, but this is highway robbery. No negotiations on it either. I asked if she had a supervisor and she said no, until I mentioned writing a 1 star review, magically she now had a supervisor to patch me through to. The supervisor basically said you're getting charged for the gas you used and the gas to refil at the exorbitant rate (Double whammy! I can understand getting charged once, but twice is insane). She then goes on to say she'll have her manager contact me- never happened, so here I am writing to warn you about the HORRIBLE customer service that Thrifty provides. Hopefully nothing goes wrong with your rental or you're ready for hidden charges that are non-negotiable. I'd recommend renting from any other company not associated with Thrifty. I'd have been satisfied if they told me I was only paying for the gas once at the inflated price. Unfortunately they don't care about repeat business or their online reputation. I'm also still angry that effectively the first tactic was to accuse me of lying rather than doing a reasonablity check (like how many miles I drove vs the car's rated fuel economy). Instead she had the audacity to just say it was empty! Also consider this hypothetical for a second, let's say that the tank was empty but I'd returned it with only 1/8 used, what happened to the other 7/8? Did someone syphon the tank or was there a car leaking gasoline? I'd think a rental car company would like to know that rather than potentially driving around a mechanically deficient vehicle! read more

Signing up for the Blue Chip program beforehand made it a very quick pickup process. Rental rate was great for a compact and I got upgraded to a Ford Fusion hybrid. The drop off process was fast too. All car rental companies here are off site, so be prepared to deal with a shuttle. Would use Thrifty again for sure. read more

SUV Rental Cincinnati - Car Rental Near Me - Hebron, Kentucky

Do not rent a car from these people! We rented through Hotwire. We landed in Cincinnati from Austin. We were waiting for 25 minutes no shuttle from thrifty came to get us. A lady in front of us was waiting for over 30 minutes and on hold with customer service. Thrifty NEVER came to get us. A bus from Country Inn Suites felt sorry for us and the gentleman offered to give us a ride. We got to the Thrifty station and complained and no one apologized. The manager said with an attitude that they only had one guy driving. We will never rent from Thrifty again!! read more

I reserved a rental car for a trip my wife and I were taking. I had done some research and found Thrifty to be the best deal, or so I thought. When I told the rep that I wanted to list myself, as well as my wife as a driver. I was informed it would be an additional $98 for my wife to drive. This makes no sense whatsoever. MY insurance was covering the car and the car was being used for exactly the same time, so nothing changed for them. I will NEVER rent from Thrifty in the future. (Or Hertz, the parent company) https://www.tripadvisor.com/ShowUserReviews-g39495-d18228110-r821374448-Thrifty_Cincinnati_Northern_Kentucky_Intl_Airport-Hebron_Kentucky.html# read more

I would not recommend this auto rental service to my worst enemy! Horrible rip off artist that are rude and on top of it call you names! Leigh I this store stepped into an already major dispute about being charged for an extra driver which was not authorized and said to the whole lobby"I am not buying this story buddy no way" she continued to try to get the clerk I was working to add even more addition charges while insulting me! We talked to Manager Bridget while did not address her rude employee in anyway and sent us walking to deal with corporate for a 98.00 over charge! read more

The costumer servis from thrifty is very fuking nasty. They no respect anybody. If you left something into the car and you call costumer service to solve the situation they start to lafing you and the request feeling a form to giv the i formatioon in the nexts couple days. They no have any phone number for the rent location. Costumer services is very nasty. read more

Came with my boyfriend to visit his mom in Ohio but flew in to Cincinnati. We rented our car from Thrifty. As soon as we got our luggage from baggage claim my boyfriend called for shuttle pick up. The courtesy phones are located at baggage claim. The shuttle came to pick us up within 5 minutes. We had a nice driver. He asks "Thrify or Dollar" as both rentals are in the same office. He helped take our luggage on and off the shuttle. When we got to the office there was one person in line for Thrifty rentals and no one in line for Dollar rentals. The lady at Dollar rentals asks "Thrifty or Dollar" we answer Thrifty. She says "I can still help you over here". We thought that was cool, so no wait at all! We had reserved an SUV at first she gave us an option for an Expedition or Tahoe. We picked the Tahoe then she said "oh no, can't give that one to you because your reservation is for to long". We rented the car for a week and didn't know why that mattered but just went with flow and got the expedition. Quick check out. My boyfriend went to get the car while I waited with the luggage because she said the car was parked pretty far. We got a 2017 white expedition. Very clean. Less than 20,000 miles on it. read more

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I would not use this Thrifty location again. They rented me a vehicle with the airbag malfunction light on. When I called them from my destination they said I'd have to return it for a replacement. Finally when I returned it they said they would have to email me a receipt. They did not. read more

Please dont bother renting from thrifty. Over charged ridiculously. By the time theyd added all the hidden costs on a paid $400 nz more than my friend who rented the exact same car from alimo with same insurance. Go there. Price you are given when booking is fake and means nothing read more

We had to wait at the airport for 5-10 minutes for the Thrifty bus to take us to their lot. That was after waiting 20 minutes for our luggage, so you would have thought they would have been outside waiting for us. We had a misunderstanding with our payment, but moved past that and received our car. We paid for a "premium" car which is listed as a Maxima or similar, but they had an Impala for us, ehh whatever. As soon as my husband, our son and I got in and shut the doors, we got back out and took our things we had just loaded from the trunk and returned inside. THE CAR REEKED OF CIGARETTES!! We ended up with a lesser rated car, an Altima, which was nice, but smelled like... B.O.. It was dark when we accepted the car so we did not see all of the outside damage to the car until the next day. Clearly someone KILLED A CURB, and the front right wheel was damaged, and the tire was missing a chunk! I'm just thankful that tire did not come apart while we were on the highway!! Drop off was easy. I would not recommend. read more

If I could give this zero stars I would. Our plane was delayed by two hours and we arrived at CVG at 11:12 where we waited at the Thrifty bus stop for 30 minutes before being told by a nice gentleman from Hertz, that they had closed at 11:00pm. We went to Thrifty the next afternoon to get our rental car and the girl at the desk was extremely rude. There was no apology for being closed when our flight arrived late and she would not take the drivers license because it was "damaged." Then she said she didn't have to honor our reservation because WE were late picking up our car. When we said how crazy this was and were appalled at how badly we were being treated, she told us we should go somewhere else if we didn't like the way we were treated. Will never ever go to a Thrifty again. That was our first and last experience with them. read more

Thrifty has terrible customer service. The car we rented (2013 Ford Focus) had some mechanical issues with it, it would sputter and shift slowly from a stop. The ladies at the counter were uninformative and did not have any answers for our simple question of what we were being charged for. "I don't know it's just $61.00 dollars you didn't pay before" nothing too terrible happened but nothing good either. I am not using thrifty again, I'll pay extra for good service. read more

I had a great experience--quick pickup at CVG and the service from Jaimie was great. I reserved and pre-paid for a wild card car online, which was cheaper than a regular reservation but guarantees a compact or larger. I got an SUV for $27 after taxes/fees! Definitely a good deal, especially since I only needed the car for a day trip to Louisville. read more

The only reason why I am giving this location a 3 star review is because the car that we were given reeked of cigarettes. The smell was so bad I could not remove it from my bags or the clothing I was wearing. It is a shame, because the staff was friendly, the price was ok and the time to receive the car was great. For an automobile to to have stickers all of it that state "Non-smoking" and for that vehicle to smell of cigarettes that badly, says the care for their vehicles is a bit on the neglected side. Sorry Thrifty of CVG airport, you get only 3 stars and you're lucky I don't send you my cleaning bill. read more

The Chrysler 200 holds its own in acceleration and it excels in gas mileage. However, it suffers badly from gimmicks. The rotary dial for gear selection is very confusing, hard to get used to and easily confused with the a/c fan control. Radio controls are in an awkward location. Radio lacked a cd player or usb port. The worst is the pathetic 9-speed transmission which operates with unpredictable uncertainty and jerky shifting. Descending grades is frightening with no lower gear lock-in feature. When engaging low with cruise control on, the car would suddenly lurch forward before slowing down. Thrifty would be well advised to replace all Chrysler 200s with Toyota Camrys. The agency at Cincinnati Airport is first class and a joy to work with. read more

SUV Rental Cincinnati - Chrysler 200 - Car Rental Near Me - Hebron, Kentucky

So frustrated! Just received a toll fee notice. I went through 4 tolls, activated the toll unit in the car and assumed I was paying the tolls. Come to find out because when I originally rented the car I didn't opt in for the "toll pass" option. Reason was I was only planning to drive the car locally. My flight was cancelled so I called to extend my lease and have the ability to drive home. No one asked at that time if I wanted to use that option. Thus, for $4.00 tolls I am now socked with 47.00 fees. You would think when I called to explain I was making the drive to O'Hare someone would ask me if I wanted at that time to change my plan. Sneaky, snaky and NO WAY to treat a loyal "blue chip" member. read more

do not use this location. we were victims of credit card fraud 10 minutes after swiping our credit card here.

Never use Thrifty anywhere that has tolls!!!! when I rented in Florida, I was pitched the Sun Pass at a cost of $2 or $3 a day for EVERY DAY YOU HAVE THE RENTAL - even if you only use the turnpike one day Since I was renting for a month, I declined. I tried to stay away from areas that have tolls but they have new areas with tolls in Florida that you can't escape and there's no way to pay in cash, so I think over the course of the month, I got caught several times. For each time that you pass through, you get a bill a few weeks later for the cost of the toll + $15 for EACH INCIDENT - UP TO 7 INCIDENTS -- so get stuck on the turnpike and you could get $105 in incidental charges + the cost of the tolls. There is nothing you can do to fight it. It is a shame that Thrifty is exploiting the confusing turnpike system in Florida to rob their customers! read more

I am a Blue Chip member and rented the Wild Card option...I was not particularly happy with the car I got and was told that the computer picked it out and they could not do anything about it. That was okay, but by the time I reached my destination, the car really smelled of cigarette smoke. I think I have it on my profile that I prefer a non-smoked-in vehicle and usually make it clear at the counter. I suffered through three days of the smell since I was not that close to the airport to exchange the car. I was not a happy camper and will be more adamant the next time at the counter whether it be Thrifty or another car rental company. read more

Terrible! Will never use Thrifty again. First of all you can't even get a direct contact number to call them. I got to the location and had not filled up my tank so I went in to talk to a rep who pointed me in the right direction to go refuel. When I had come in I had taken my backpack and luggage with me. I knew I had placed my work cell phone in the cup holder earlier in the morning because I had called a coworker on my way to the airport. When I went out to retrieve the same car to go fill up on gas I looked down to double check I had everything and didn't see it in there so I assumed I put it back into my backpack. Once I got to the airport I went to pull the phone out of my backpack and it wasn't there. I tried calling the phone and it went straight to voicemail. It had been fully charged when I had it on me this morning so there was no reason it would go straight to voicemail and it did. I am 99.9 percent sure that the employee who moved the car before I reclaimed it to refuel took it. read more

Similar to earlier review, I would give negative star rating if such option available. I prepaid and rented the car for a day. When I received the credit card statement, Thrifty charged me for another extra day. I called to enquire, and the woman answering the call told me that it is for returning the car an hour late. I told her that I did not, and would show her the rental document, she said that it would not make a difference because according to the system, it showed that the return was late. I informed that I was not informed at the return, she just went on about it was as per the system record. I would not rent from Thrifty again. read more