As owner of a newer model Kia I scheduled an appointment for an oil change online. It was a weekday…read moremorning and I found myself sitting in their waiting room. Across from me against the back wall is the long Mike Albert Rental service counter. It is a sufficient distance from where I'm sitting to provide privacy for the customers. Outside you can clearly see their sign as you turn off the street and drive past the Kia sales building. Inside they share an area offering free coffee, a small cooler of bottled water and a popcorn machine. If waiting the nearby chairs are comfortable. The associates are friendly and professionally dressed. From my chair I was able to observe several customers as they set up getting a rental car. There's a 2 person staff and except for one of the customers the transaction was done in less than 5 minutes. Outside in the parking lot there are plenty of cars just waiting for someone to rent them. With a carwash onsite you can expect that the vehicles will be clean when you drive off the lot in them. Until next time be kind to each other. # yelpcincy #mikealbertrental #rentalcars

From the owner: Mike Albert Rental offers a wide variety of makes, models and vehicle sizes - compact cars,…read morepassenger vans, custom conversion vans, pick up and box trucks. This location is conveniently located off 75 near Spring Grove and St. Bernard.

Learned same day reservations will not guarantee you your car, even if u prepaid for it at CVG…read moreairport, after hours of waiting i was denied of any car while other customers were getting them, with explanation was that they had reservation done prior to today. After 3 hours I was offered a 12 passenger van vs everyone else before and after me were offered cars or electric cars. I had no choice but to deny due to safety driving, I was very upset because it left me alone at the airport without being able to drive to my final destination at very late hour without any other option being available! this is devastating!

CINCINNATI: You may be able to rent a car here at less than 1/2 the airport rate! The cheapest…read morecar at the airport for the time I wanted was $60-70 a day. Here the rate was $28. I took the $14 airport limo to the Netherland Hilton hotel on arrival, and picked up my Budget rental the next afternoon. (Already saved at least $50 plus overnight parking) Then after 3 days, I returned the car at CVG airport, no problem. I found the service here very helpful. Instead of $260plus I paid about $100 (including the airport shuttle to town). Smart or what? Note: Check the local address and hours, they've recently changed and some websites have not been updated. They used to be on Elm, now around the corner on 7th. Limited wknd hrs.

We had an appointment to pick up a car at 130. We showed up bout on time and had to wait an hour…read more First there was only one person working and 4 people in line. The employee was doing a great job but they need to have another person on staff. We also had to wait for the car to be tuned up and cleaned. This should have been done before our Appointment time.

They were extremely nice and helpful with getting me my rental I needed due to an accident. I was…read morein and out in under 20 minutes. I'll definitely use them again!

I have been a loyal customer until today. They've changed their policy in Ohio and Kentucky that…read moreyou have to bring a utility bill if you're paying with a debit card. Not only do you have to have a utility bill you have to have an Ohio drivers license with the utility bill that matches the Ohio drivers license. Therefore if you're coming from out of state like me from California, then you can't Rent-A-Car in Ohio if you're using a debit card. So Basically I'm stuck. My last rental was 6 months ago... and for $3000. You would think that corporate would want my business. But no!! Years and years!!

I agree with Isaiah -- the people in the pictures were not there when I went either…read more This place is a dirty mess. It's located in the millennium hotel and is super fast and convenient but I really wish I would have driven to a different location. They didn't have the level of car that my insurance company had covered so I had to pay the rest of the way for a luxury car which ended up being a Dodge Chrysler something or other and it was anything but luxurious. It REEKED like smoke. Like to the point that I was getting a migraine every time I drove somewhere. I took some ladies home one night after work and as soon as they opened the car door they were like, "EW gross! It smells like smoke in here!" That is just unexceptable. ESPECIALLY when your agreement states that you will not smoke in the car, and when you bring it back it will be inspected for smells of smoke. Well obviously someone here is not completing the inspection and customers are suffering. Bottom line, I will not rent from here again.

Terrible Hertz experience. Made a reservation through Expedia in New Orleans. Day before pick up,…read morelocal office called and left a voicemail that they can't honor the reservation. Told me to call the central reservation line. Called and after talking to three people, gave me a car at twice the original price, with pick up from another location. Had no place to stay, and had to get to a family reunion in Florida, so I was stuck. When I complained, Hertz customer service says that the conditions changes so the rate changes. Even though they did not honor the reservation. Their response was that they were sorry for MY misunderstanding. Stay away from Hertz.

Where do I even begin?! The problems started when I arrived at the location at 8:00am, and it was…read moreCLOSED! There was a line outside. We were informed by some man that he didn't have access to computers and for us to return at 9:30. I got back at 9:44 and did not leave until 11:10. After being checked in, I was told he had to go clean the car first. After about 20 minutes he comes back and says the SUV smells too bad to rent and there are no others. Tells me I can choose a bigger SUV or car. I choose a car. There's no price adjustment for the car class change or anything. He finally brings the car out and it's FILTHY. Fast forward to returning the car. I get to the office at 2:00pm and the door is locked and there is a note on the door saying to call customer service. Customer service tells me to park the car and leave keys in the drop box. I am naturally apprehensive because this Hertz location (and possibly ALL locations) is completely inept. I record the car's condition and fuel level and myself leaving the keys. The next morning, my cc is charged AGAIN and AGAIN the next day. Needless to say, I will slander Hertz every chance I get and will never recommend this company to ANYONE.

I do not like nor do I trust this company after my recent experience. I was in a car accident. To…read moreget the insurance paid rental I called hertz and they said it was set up and would be delivered the next morning. I'm in pain and hassle is hassle but in pain hassle is nearly unbearable. Anyway- he lied.. then I get a call 20 minutes later from some guy that says, "so you need a car next week?" WHATTTT so the last guy lied and passed me off and didn't even give correct information? WOW The erlanger store manager.. was awful and I submitted a request for the calls to be listened to and understandably I get to know nothing that come from it.. AWESOME SERVICE! So I finally get my insuarNce agent involved and they get me a car that I uber to and as I leave the parking lot the oil needs to be changed light popped on and the gas was empty and tire pressure low.... AS I LEFT THE PARKING LOT In any event, I'm only driving to the dr for appts so I'm not going far but today or tomorrow I have to deal with their incompetence and switch out cars.. costing me more Uber and I filled tha gas tank.. WTH. It was an empty tank to start. So now I'm out 30$ because THEY are horrible!!!

I went to pick up a vehicle and no one was at the counter. Myself and another customer waited for…read moreat least 30 min for service. We ended up calling other locations and corporate to find out what the issue was. Then a guy comes in and says he's the only one working (cleaning cars and working the counter). There was no sign or other indication of this anywhere. When I received the car it smelled like someone had smoked many packs of cigarettes in it. We had to ride with the windows down and clean the car with saniwipes and Febreeze to even be able to breath. After all that I was still charged full price. Ridiculous!!