Had a really good experience at this Enterprise location. My girlfriend was in a fender bender…read morerendering her car not drivable. Insurance would only cover a rental car up to a certain price level. The only similarly situated car was a Jeep Compass that was a bit more expensive. We rented the Compass for a week at the higher price but went on Saturday to trade it for a car that insurance would cover the complete cost. Since we liked the Compass so much, a Manager lowered the cost so that the insurance company would cover the complete cost. He wanted to make sure we had a good experience with Enterprise. We really appreciated it!

Never got a call back when requested. District manager lied about a refund in order to pad his…read morereviews. I regret not leaving one in time.

Terrible Hertz experience. Made a reservation through Expedia in New Orleans. Day before pick up,…read morelocal office called and left a voicemail that they can't honor the reservation. Told me to call the central reservation line. Called and after talking to three people, gave me a car at twice the original price, with pick up from another location. Had no place to stay, and had to get to a family reunion in Florida, so I was stuck. When I complained, Hertz customer service says that the conditions changes so the rate changes. Even though they did not honor the reservation. Their response was that they were sorry for MY misunderstanding. Stay away from Hertz.

Where do I even begin?! The problems started when I arrived at the location at 8:00am, and it was…read moreCLOSED! There was a line outside. We were informed by some man that he didn't have access to computers and for us to return at 9:30. I got back at 9:44 and did not leave until 11:10. After being checked in, I was told he had to go clean the car first. After about 20 minutes he comes back and says the SUV smells too bad to rent and there are no others. Tells me I can choose a bigger SUV or car. I choose a car. There's no price adjustment for the car class change or anything. He finally brings the car out and it's FILTHY. Fast forward to returning the car. I get to the office at 2:00pm and the door is locked and there is a note on the door saying to call customer service. Customer service tells me to park the car and leave keys in the drop box. I am naturally apprehensive because this Hertz location (and possibly ALL locations) is completely inept. I record the car's condition and fuel level and myself leaving the keys. The next morning, my cc is charged AGAIN and AGAIN the next day. Needless to say, I will slander Hertz every chance I get and will never recommend this company to ANYONE.

The young man who helped rent me a car at the cincinnati northern kentucky international, was…read morewonderful. This was my first trip to the area. For a wedding and my transportation fell apart tomorrow my hotel. I had to rent a car at the ladt minute and National was amazing. I looked at another car company whose employee was rude and kept telling me "I have other customers ", and I was the only person in line. I left his counter and went to National who took care of me with professional courtesy. ​

While my rental truck worked well ok the day I picked it up, the key fab died overnight. When I…read morewent to put the spare key into the door handle, the key did not fit. I called roadside assistance, who arranged for a tow and a replace vehicle. However, the store, where I was instructed to get the replacement, had not been informed that I was coming. Additionally, they did not have a truck, which I needed for my business trip. While I was provided a vehicle, I was unable to get to the job site on time for the first day of my trip. As I still needed a truck for the second day of my trip, I called back to roadside assistance to get another replacement closer to my second destination. They confirmed that a replacement wpuld be available. However, again, the next store had not been informed that I was coming. Luckily, they had a truck in the shop which was ready for pick up. Overall, better internal communication is needed to effectively work as a company and successfully service your customers.

This business is AWFUL. Prepaid for a rental car, came to pick it up, they were closed at the time…read moreI rented it for. Came the next day and they didn't have any cars. Said they were unable to help get my $400 refunded. I have never left a yelp review so the fact I'm leaving this here should tell you how ridiculous this is.

Horrible and racist. I am a preferred member and went to the preferred desk to pick up my car that…read moreI had reserved. The woman at the desk refused to believe that I was preferred and as a result, refused to serve me. She made me go all the way back to the first floor service desk. This same woman gave me the middle finger and yelled at me when I tried to tell her I was preferred. I definitely will be making a formal complaint.

I've had my best car rental experience to date at this Budget car rental location. I know the…read morereviews are all over the place but I was given excellent customer service. You should probably know I was turning in a car and there were no problems with the rental and there was no line, so waiting was not a problem. The job market in this area is very good so there was a "new" person working there but the previous employee and the current one were excellent.

Budget Rental Car -- I chose Budget Rental Car because they had great pricing choices for my stay…read morein Albany, NY. The car I received, a new Dodge Charger, and it was in mint condition. My story really starts with how Budget handled me on an emergency trip back home, due to a friend's tragic and sudden death. Even though I was scheduled to return the car in Albany, I felt it was extrememly importmat to visit my friends' widow and children in Columbus, Ohio and then head home to Cincinnati. Upon returning the car to CVG, I was directed to speak to the front desk. I expected a very large charge for returning the car out of state. I explained my situation, and to my surprise, they offered me a tremendous discount in my time of need. *****I am a customer of Budget's for life! C. Lamb Cinti

Needed a rental car while my car was in the repair shop for a week, and my experience with this…read morelocation was seamless! Unfortunately I didn't have rental insurance, but was able to rent a new Kia sedan with all the features for only about $30 a day with my insurance's reduced rate. The office staff were friendly, helpful, and flexible - they offered for me to drive the car to the repair shop and leave it so I could retrieve my car on my own. First time using Enterprise and based on this experience I will definitely use them again!

I have been a customer of Enterprise in Newport for over 7 years. The staff at the facility is…read morefantastic. They always go the extra mile to make sure that I am in the car that I have selected. They are professional, prompt, and extremely courteous. In particular, Dillon, the Branch Manager, has gone above and beyond on many occasions to ensure that if there are any issues with the car, schedule, etc., the matter is immediately rectified and meets my expectations. I highly recommend this fine group of associates.

Renting a car can sometimes feel like a game of "How many shuttles and escalators can you survive…read morebefore you actually see a vehicle?" but Alamo at the Cincinnati airport makes it refreshingly easy. The counter and cars are right at the airport. No buses, no confusing signs, no 20-minute trek with luggage. You walk off the plane, grab your keys, and you're rolling. The price for my trip was fair (which is saying something in the rental world) and the vehicle I received was in great shape, clean, comfortable, and exactly what I needed. The pick-up process was quick and painless, and the drop-off was just as simple. No surprise fees, no drama, and no weird mystery stains in the car (always a bonus). Everyone I interacted with was friendly, helpful, and efficient, which made the whole experience feel less like a chore and more like a smooth part of the trip. Bottom line: if you're flying into Cincinnati and need a rental, Alamo makes it stress-free, reasonably priced, and downright convenient. I'd happily rent here again, though I might still pretend the car is mine for the week just to feel fancy.

Reserved for a car online via Priceline. Arrived to CVG airport. Front desk staff was ok. Once I…read morecame to pick up the car, I noticed it was prepped and ready to go for us. The car and AC were turned on, perfect since the day was hot. Victor (?) greeted us and helped with our luggage. He also gave us some water bottles, too. wow! The car was great and had no problems. Erin helped us return the car easily at the end. Excellent experience

Mike Theis has been very helpful over the past years with my elderly Aunt Marian Zawaski. He always…read morekept her cars running and helped her buy several cars from Theis Motors over the years. Very Fair and Honest place to do business.I would highly recommend them for any used car purchase. I have always done business with them whenever I come to Cincinnati.

Well, I'm back again to speak highly about Theis Motors. My daughter purchased a used car that…read morestarted over heating within a week. The dealer made an attempt at fixing it, but to no avail. Immediately we headed over to Theis Motors. Once again they did what they do best, make their customers happy. After a few days they found the issue and we are happy. Mike Sr. realized the importance of fixing her car. Mike Jr. jumped right in and the whole shop took care of us. Thank You again for being genuine, fair and honest.

I called and booked/scheduled a rental pick up for 12pm. After spending $22 on Uber to get there…read morethe lady at the front desk wanted to charge me $300 more than the original price for a two day rental with no explanation, but I didn't have any prior history with enterprise. I was supposed to be paying 250 out the door to paying 480 when I got there. What a waste of time with a waste of money.

The folks here are really nice giving excellent service and it is an easy pick up and return…read moreprocess. But.... They are greedy criminals and will force you into a monster size vehicle when you are getting a car repaired. They are trying to make sure they can take advantage of your full insurance coverage. This will result in you having to pay extra when more days are needed fro repair than your insurance will cover. DO NOT settle for a larger more expensive vehicle if you only need a small car. Keep demanding a smaller car do not let them take advantage of you.