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Budget Rent A Car

1.8 (5 reviews)

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Hertz Rent A Car

Hertz Rent A Car

2.0(23 reviews)
0.1 mi•Downtown

Terrible Hertz experience. Made a reservation through Expedia in New Orleans. Day before pick up,…read morelocal office called and left a voicemail that they can't honor the reservation. Told me to call the central reservation line. Called and after talking to three people, gave me a car at twice the original price, with pick up from another location. Had no place to stay, and had to get to a family reunion in Florida, so I was stuck. When I complained, Hertz customer service says that the conditions changes so the rate changes. Even though they did not honor the reservation. Their response was that they were sorry for MY misunderstanding. Stay away from Hertz.

Where do I even begin?! The problems started when I arrived at the location at 8:00am, and it was…read moreCLOSED! There was a line outside. We were informed by some man that he didn't have access to computers and for us to return at 9:30. I got back at 9:44 and did not leave until 11:10. After being checked in, I was told he had to go clean the car first. After about 20 minutes he comes back and says the SUV smells too bad to rent and there are no others. Tells me I can choose a bigger SUV or car. I choose a car. There's no price adjustment for the car class change or anything. He finally brings the car out and it's FILTHY. Fast forward to returning the car. I get to the office at 2:00pm and the door is locked and there is a note on the door saying to call customer service. Customer service tells me to park the car and leave keys in the drop box. I am naturally apprehensive because this Hertz location (and possibly ALL locations) is completely inept. I record the car's condition and fuel level and myself leaving the keys. The next morning, my cc is charged AGAIN and AGAIN the next day. Needless to say, I will slander Hertz every chance I get and will never recommend this company to ANYONE.

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Hertz Rent A Car - Hertz

Hertz

Hertz Rent A Car

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National Car Rental

National Car Rental

3.8(110 reviews)
8.2 mi

The young man who helped rent me a car at the cincinnati northern kentucky international, was…read morewonderful. This was my first trip to the area. For a wedding and my transportation fell apart tomorrow my hotel. I had to rent a car at the ladt minute and National was amazing. I looked at another car company whose employee was rude and kept telling me "I have other customers ", and I was the only person in line. I left his counter and went to National who took care of me with professional courtesy. ​

While my rental truck worked well ok the day I picked it up, the key fab died overnight. When I…read morewent to put the spare key into the door handle, the key did not fit. I called roadside assistance, who arranged for a tow and a replace vehicle. However, the store, where I was instructed to get the replacement, had not been informed that I was coming. Additionally, they did not have a truck, which I needed for my business trip. While I was provided a vehicle, I was unable to get to the job site on time for the first day of my trip. As I still needed a truck for the second day of my trip, I called back to roadside assistance to get another replacement closer to my second destination. They confirmed that a replacement wpuld be available. However, again, the next store had not been informed that I was coming. Luckily, they had a truck in the shop which was ready for pick up. Overall, better internal communication is needed to effectively work as a company and successfully service your customers.

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National Car Rental
National Car Rental
National Car Rental

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Alamo Rent A Car

Alamo Rent A Car

2.9(78 reviews)
8.2 mi

Renting a car can sometimes feel like a game of "How many shuttles and escalators can you survive…read morebefore you actually see a vehicle?" but Alamo at the Cincinnati airport makes it refreshingly easy. The counter and cars are right at the airport. No buses, no confusing signs, no 20-minute trek with luggage. You walk off the plane, grab your keys, and you're rolling. The price for my trip was fair (which is saying something in the rental world) and the vehicle I received was in great shape, clean, comfortable, and exactly what I needed. The pick-up process was quick and painless, and the drop-off was just as simple. No surprise fees, no drama, and no weird mystery stains in the car (always a bonus). Everyone I interacted with was friendly, helpful, and efficient, which made the whole experience feel less like a chore and more like a smooth part of the trip. Bottom line: if you're flying into Cincinnati and need a rental, Alamo makes it stress-free, reasonably priced, and downright convenient. I'd happily rent here again, though I might still pretend the car is mine for the week just to feel fancy.

Reserved for a car online via Priceline. Arrived to CVG airport. Front desk staff was ok. Once I…read morecame to pick up the car, I noticed it was prepped and ready to go for us. The car and AC were turned on, perfect since the day was hot. Victor (?) greeted us and helped with our luggage. He also gave us some water bottles, too. wow! The car was great and had no problems. Erin helped us return the car easily at the end. Excellent experience

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Alamo Rent A Car
Alamo Rent A Car
Alamo Rent A Car

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Budget Rent A Car - carrental - Updated May 2026

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