Great to have used them before, discounts I like on hotels and so forth, happy with themread more

Lisa Mocho has planned two of our vacations, and she is amazing at her job! It's so nice to be able…read moreto pass off the mental load to someone who's incredibly knowledgeable, but also highly invested in making sure you're going to have a good experience. She rocks. Note that this location will be moving! After 11/20/2017 they'll be off of Cin-Day Road.

We are AAA members from Arkansas and stopped here for a Cincinnati map. Great map, friendly and…read morehelpful people. Looking forward to transferring our membership to Ohio.

Always friendly and helpful people in this office. As a long time AAA member they have helped with…read morethe usual maps, triptiks, tourbooks, discount tickets and vacation planning. AAA membership is great for car breakdowns. Have used many times. Worth the puece of mind.

We went on the Captain's Lunch Cruise on a sunny but chilly day in late April. It was really…read moreenjoyable and worth the price for sure. We sailed on the River Queen which is the smaller boat. The food buffet was very good and there was something for every taste. Very fresh salad with two dressing options, rolls, meltingly tender beef in a rich brown gravy, baked chicken, mashed potatoes, farfalle pasta in red sauce, scrumptious grilled vegetables. And decadent creamy cheesecake for dessert. Free coffee and tea, and reasonably priced bar drinks for purchase. Our server, Anna (Onna?) was most attentive and usually within sight if you wanted something. The whole crew were very professional, very polite and respectful and eager to please. Our entertainer was engaging with his ongoing narration of the sights and historical facts along the river interspersed with banjo music. The two hours went by quickly. I put on my hoodie and spent some time out on deck, where you can smoke 'em if you got 'em. I decided it was time for a cocktail so I ordered an Anchors Away which was delicious, nautically blue, and had a definite kick. I was really looking forward to getting the pictured souvenir glass, but the first of two wrinkles took place as I was advised they were out of them due to some recent large parties on the bigger boat. Boo. If you're going to advertise souvenir glasses, order more than enough to keep them in stock. Anna arranged to give me the drink in the larger souvenir vessel, which is pretty, but heavy ceramic and I don't see myself using it at home other than for a decoration. The second wrinkle was our bar tab printed out as though I ordered multiple drinks. My husband didn't look at it and just handed over the debit card...then I saw it and went up to tell them not to run it but it was too late. Somehow they had already realized it was wrong but it took such a long time for them to figure out how to void the transaction, which bothered me. The cruise director had to get involved to fix it. Her name was Tasha and she was very nice and so apologetic about the situation, she comped our drinks for the trouble and boxed up some cheesecake for us to take home. She seemed to agree with me that if the owners had not decided to "go cashless" last year this would never have happened. I asked her to pass on my comment that it is not good to refuse to accept payment in legal tender American money and I feel it was a bad move. For this reason I will never give five stars even if the cruise is flawless. Nonetheless I hope to have the chance to take a cruise on the River Queen later this year.

We did the historical sightseeing tour and overall had an okay experience. Our captain was…read moredefinitely a highlight! He was very friendly and even let us look inside the pilot house and ask questions, which was really cool and made the experience more personal. Compared to other boat tours we've done, I'd give this one 3/5 stars. The boat and overall experience could use a little modernization. We sat toward the back of the boat, and there was a private party happening one floor below us. Unfortunately, between the noise and where the speakers were located, we had a hard time hearing the historical narration from our seats. The information we were able to catch was interesting, and I wish we could have heard more of it. A couple helpful things to know: there are restrooms available on the boat, and there is onsite parking. We originally thought we would need to park under the bridge, but that wasn't necessary, which was nice! Overall, it was a nice way to spend some time on the river and see the area from a different perspective, but there are a few things that could be improved to make the experience better.

Super helpful! Great rental. Excellent service. Quick and easy to rent from. Way better renting…read morehere than from the corporate giants

Family owned,small company.Well organized. Reasonable prices. Pleasant employees…read more Water levels always seem good & if they weren't,they would inform you,so u wouldn't wastes ur time.I've been here twice & will be returning.

This state run campground is fantastic, always clean with friendly staff and a ton of activities to…read moremake for a great outdoor experience! The campsites are very affordable with clean restrooms and secluded location. There is paddle boating, canoeing, kayaking, and fishing. There are four playgrounds for the kids and also a nice beach area with picnic tables to spend a day in the sun and lake. We also love the horseback stables! It's a tad pricy - $25 a person for 1 hour or $60 a person for 3 hours ( def recommend the 3 hour trek, it offers way more of an option to gallop gently and see what the horse can offer beyond a slow walk. ) While I highly recommend Erica as a guide - she was friendly but didn't interfere with our personalized experience of riding - I would frown if Courtney was our guide again. She advised she was a volunteer but she rode behind us very closely and kept barking orders, whistling, talking, singing, and giving more orders rather than just letting us enjoy our ride. Overall a great place to visit for just a day or even a week of camping!

After seeing my niece graduate from college, our entire family and guests, all eight of us,…read moredescended on Coppin's restaurant for brunch. Normally, I find hotel food is just okay and nothing special, but Coppin's was a pleasant surprise. We were greeted by a very friendly hostess, and our equally pleasant server quickly brought menus and asked what we would like to drink. When it was my turn, I happily ordered Coppin's Old Fashioned. I was the odd man out because everyone else ordered the Spring Manhattan. Judging by how quickly everyone's drinks disappeared, I'd say they were all very tasty. I was a little unsure about mine at first, so to make sure the quality and taste were consistent, I ordered a second, and it definitely was not a mistake. I ordered the B+G biscuits (which are made by hand according to server in the hotel) and gravy with an extra egg. Others at the table chose a variety of dishes, including the CVG, Cobb Salad, Bagel and Lox, and several other selections. Based on the clean plates all around the table, everyone thoroughly enjoyed their meals. My wife ordered a sample of banana bread, and I was fortunate enough to snag a small bite, it was excellent. After we had all finished, everyone agreed that my niece had made an excellent choice for her graduation celebration brunch. As my wife and I made our way back to Louisville, we both commented that we would definitely return the next time we were in Covington.

Going back and forth on stars for this one. Me and around 30 of my coworkers came into town for a…read moretwo day workshop and they got us a room block at this hotel. I ended up being in the North Building and cracked up when I walked into my room and saw I was in one of the Lightwell Lofts (a few of us ended up in them by chance, guess they included them in our room block lol). While the room was super cool and beautiful, there was a lot to be desired. After taking a million photos of the gorgeous room, I quickly realized a major flaw - the bedroom is upstairs, the bathroom is downstairs, and the staircase between the two is a crazy narrow spiral staircase. As someone that gets up to pee in the middle of the night, having to traverse the spiral stairs was terrifying lol. One of my coworkers actually swapped with someone who had a "normal" room because he was worried about falling down the stairs. My downstairs tv wouldn't turn on. I fiddled with the remote a bit, tried rearranging the batteries, but couldn't turn it on. I used the ipad in the room to put in a maintenance request, but no one came. I figured I would just let the front desk know when I headed out to dinner that night. Hours later, the front desk calls me to see if anyone had come to fix the tv - they hadn't. The girl was very nice and apologetic, she said I sent the request in the middle of a shift change and someone had accidentally marked it as complete. So she said someone would be right up, and he did come up. Handed me a handwritten note and a $25 coupon for Coppin's which was totally unexpected and a very nice gesture. Turned out, he knew exactly what the problem was - he said the remote was broken and he was supposed to swap it out but forgot. Gave me a new remote and all was good. He also mentioned there is a second remote upstairs for that tv. After he left, I went to look for it - there was no second remote. We held our meetings in the Scheper Room, which was also beautiful. The room was absolutely freezing the first day and I'm someone that prefers it a touch colder and was uncomfortable. We had to get them to update the thermostat and then in the afternoon it was way too hot. We had food brought in from the hotel and it was all fine, nothing super memorable. There was soup at lunch but the sign didn't even say what it was - just "chef's choice." The Italian hoagies were way too big and needed to be cut in half, I couldn't even finish half of one. The salad with fruit/pecans/etc was my favorite though. They had the completely wrong password on the tables for the Wifi but thankfully we figured it out quickly that we just had to use the room password. The second day for breakfast, there was yogurt on the menu and even on the sign with all the food - but there was no yogurt. Some of my coworkers were specifically asking for yogurt so we had to request it directly because it was included and paid for. Box lunches to take to go on the second day which were fine, I had the chicken caesar salad wrap. Housekeeping didn't come to service my room until 5pm when I was in there getting ready for dinner, so I was not able to get the room serviced. Just asked them for some more coffee. My conditioner in the shower was empty but I didn't bother reporting it after the tv issue and I had my own conditioner with me, so used that. The lotion at the sink was so thick that I could not get it out of the bottle at all, I had to use q-tips to get it out (it was nice quality, just kinda useless if you can't get it out of the bottle lol). Great local offerings on the mini bar and in the fridge. My coworkers and I got a kick out of the "intimacy kits" because we were on a business trip haha. The Magic 8 ball was fun, I loved the conversation cards even though I just read a few of them to myself haha. Even with the bedroom upstairs, it was nice to have the big double closet in the bathroom hallway so I really was just in the loft to sleep and kept all my stuff downstairs. The location is great, lots of fun stuff right nearby. The courtyard is lovely. I would say this is a solid 3.5 stars but since we can't give half stars, I'll give it a 4 because the staff was overall very nice and quickly fixed any issues, just a little annoying that we had any issues at all.

Outstanding service! Will definitely use them again!! Brent the driver was exceptional. The van…read morewas pristine and everyon enjoyed those trip.

Above and Beyond Expectations! I rented the Road Master and…read moreRandy was my driver for the day of my wedding. Randy was hands down the BEST! He gives exceptions service. He's personable, helpful, and professional. He helped me fix my dress when it got bunched up, carried my train for me. He gave us water (it was really hot out) and tissues. I wouldn't recommend anyone else over Randy!

I second Kyle's review!…read more Randy was an absolute GEM on our wedding day. Randy made me feel like a princess! He held my dress not only when I walked on and off the bus, but even when I was walking to and from photo locations. When our videographer was late to our "first look", Randy gave me a cold water, kept me company on the bus, and tried to keep my mind off of the fact that our precious photo time was slipping away. Thank you Randy for absolutely perfect service!!