Needed a rental car while my car was in the repair shop for a week, and my experience with this…read morelocation was seamless! Unfortunately I didn't have rental insurance, but was able to rent a new Kia sedan with all the features for only about $30 a day with my insurance's reduced rate. The office staff were friendly, helpful, and flexible - they offered for me to drive the car to the repair shop and leave it so I could retrieve my car on my own. First time using Enterprise and based on this experience I will definitely use them again!

I have been a customer of Enterprise in Newport for over 7 years. The staff at the facility is…read morefantastic. They always go the extra mile to make sure that I am in the car that I have selected. They are professional, prompt, and extremely courteous. In particular, Dillon, the Branch Manager, has gone above and beyond on many occasions to ensure that if there are any issues with the car, schedule, etc., the matter is immediately rectified and meets my expectations. I highly recommend this fine group of associates.

Learned same day reservations will not guarantee you your car, even if u prepaid for it at CVG…read moreairport, after hours of waiting i was denied of any car while other customers were getting them, with explanation was that they had reservation done prior to today. After 3 hours I was offered a 12 passenger van vs everyone else before and after me were offered cars or electric cars. I had no choice but to deny due to safety driving, I was very upset because it left me alone at the airport without being able to drive to my final destination at very late hour without any other option being available! this is devastating!

CINCINNATI: You may be able to rent a car here at less than 1/2 the airport rate! The cheapest…read morecar at the airport for the time I wanted was $60-70 a day. Here the rate was $28. I took the $14 airport limo to the Netherland Hilton hotel on arrival, and picked up my Budget rental the next afternoon. (Already saved at least $50 plus overnight parking) Then after 3 days, I returned the car at CVG airport, no problem. I found the service here very helpful. Instead of $260plus I paid about $100 (including the airport shuttle to town). Smart or what? Note: Check the local address and hours, they've recently changed and some websites have not been updated. They used to be on Elm, now around the corner on 7th. Limited wknd hrs.

I have been a loyal customer until today. They've changed their policy in Ohio and Kentucky that…read moreyou have to bring a utility bill if you're paying with a debit card. Not only do you have to have a utility bill you have to have an Ohio drivers license with the utility bill that matches the Ohio drivers license. Therefore if you're coming from out of state like me from California, then you can't Rent-A-Car in Ohio if you're using a debit card. So Basically I'm stuck. My last rental was 6 months ago... and for $3000. You would think that corporate would want my business. But no!! Years and years!!

Bus waiting for me at the airport and left shortly after getting on. Created right away at the…read morefacility and on my way shortly after. Solid service all around.

Terrible Hertz experience. Made a reservation through Expedia in New Orleans. Day before pick up,…read morelocal office called and left a voicemail that they can't honor the reservation. Told me to call the central reservation line. Called and after talking to three people, gave me a car at twice the original price, with pick up from another location. Had no place to stay, and had to get to a family reunion in Florida, so I was stuck. When I complained, Hertz customer service says that the conditions changes so the rate changes. Even though they did not honor the reservation. Their response was that they were sorry for MY misunderstanding. Stay away from Hertz.

Where do I even begin?! The problems started when I arrived at the location at 8:00am, and it was…read moreCLOSED! There was a line outside. We were informed by some man that he didn't have access to computers and for us to return at 9:30. I got back at 9:44 and did not leave until 11:10. After being checked in, I was told he had to go clean the car first. After about 20 minutes he comes back and says the SUV smells too bad to rent and there are no others. Tells me I can choose a bigger SUV or car. I choose a car. There's no price adjustment for the car class change or anything. He finally brings the car out and it's FILTHY. Fast forward to returning the car. I get to the office at 2:00pm and the door is locked and there is a note on the door saying to call customer service. Customer service tells me to park the car and leave keys in the drop box. I am naturally apprehensive because this Hertz location (and possibly ALL locations) is completely inept. I record the car's condition and fuel level and myself leaving the keys. The next morning, my cc is charged AGAIN and AGAIN the next day. Needless to say, I will slander Hertz every chance I get and will never recommend this company to ANYONE.

This company has some shady practices. Spoke to Bob for one event last year, quoted me a price and…read morethen closer to the event he finally sent me an invoice, which took forever to get, it was a higher price than agreed upon. Even though everything was done through text and I had proof. So I went with someone else. Being that last year's event was the same as Derby weekend I gave him the benefit of the doubt and attempted to reach out for our event this year. He quoted me a price, again via text but hadn't sent the invoice so I could put down the deposit. I questioned it and Bob assured me that we wouldn't lose the limo he had just been busy. 10 days later he texts me to say we can't have that limo and I quote "the Hummer was booked after we talked". You mean after we agreed and I was waiting for you to send me an invoice that you assured me we wouldn't lose just because you hadn't gotten to it? Seems shady. Bob did offer me two other options, a town car or a party bus at a higher price. I went ahead and booked with another company. I really tried to give them an opportunity to do right and not hold last year against them but I don't think they'll get a third shot at my business. I will say after I told Bob I booked with another company he offered to give gift certificate due to the inconvenience but I passed. Just be careful when booking with Bob's company.

Do not book through this company if you actually want to get on a party bus and to have a good…read moretime. First took them until 3 days before the event to get us our invoice. Then on the day of the event our driver texts us his eta but as he rolls up to the house he says the bus is now broken down and can't take us. It took 15 minutes for him to get a response from the owner on if they could send another bus. the solution was a bus that wouldn't arrive until our ride was supposed to end which didn't work because we were going to see a band. The offer for our troubles was laughable essentially a refund of our deposit and $100 off a future ride. Again do not book through this company unless you want to be disappointed.