What do you mean, no Emerald Isle where I can just walk out to the parking lot, pick a car, and my keys are already on the dash? I guess I'm spoiled-- #1stWorld (and super-tiny airport) problems. National GNV has been pretty great. The service is fast and my reservations are usually prepared and ready fir me on arrival. The car selection is usually great, and I've only had one issue with cleaning that was promptly addressed. As an Emerald Club member, and Gainesville frequenter, I'm happy to patronize National GNV! read more

I am beyond disappointed with the absolute failure of service at this location. As a traveler with Executive Elite status, I expect the "Emerald Reserve" experience to mean something. Instead, I was met with total disappointment and lack of accountability. I reserved a Full-Size SUV weeks in advance for a critical task: transporting athletes for the Olympic Committee. Upon arrival, I was told the branch was sitting at negative nine (-9) cars. How a rental hub manages to overbook to that extent is mind-boggling. The "solutions" offered were insulting: * Zero Accountability: I was told a customer support manager would call me to resolve the situation. I was there almost a week. Surprise--nobody ever called. * Passing the Buck: The staff literally told me to go check with Avis. Avis (rightfully) quoted a Suburban at $400 a day because of the last-minute nature of the request. * Financial Drain: Because National failed to honor a high-tier reservation, I had to shell out roughly $200 a day in Ubers just to get my athletes to their venues on time. Despite my status and the clear professional stakes involved, the staff offered absolutely nothing to mitigate the disaster they created. No voucher, no shuttle assistance, no effort. I have to return to Gainesville in two weeks, and I can say with certainty that I will never step foot in this National location again. They clearly don't value their "highest-status" members or basic professional reliability. Avoid this location at all costs if you actually need a car to be there when you arrive. read more

I will never use your rental services again. You are price gouging and you are scammers when I rented a car for six days brought the car back after four days of rental you refuse to refund the two days that I did not use the car you charged me over $800 for four days worth of a rental. You should be ashamed of yourself and I will never use your services again. read more

There is only 1 employee here who is helpful (Galina). Im not sure what is going on with this place, but its being run to the ground. I used to come here a few years back and it was excellent, but now when i come here, im lucky if they have more than 1-2 cars to choose from. I have come here with a reservation and they had No cars available, really horrible, thats like McDonalds having no meat for their Big Mac. I would recommend some other car rental facility at the GNV airport! This is the worst National Car Rental facility i have ever been to unfortunately! Please Do Better! read more

To all National Rental Car Executive Elite Members PLEASE DO NOT RENT FROM THIS LOCATION They DO NOT Honor the Program, and for anyone looking to Rent a car From Gainesville FL Airport PLEASE save yourself the HEADEACH and rent from another Company. This week I experienced the worst customer service EVERY! Starting Monday I received a vehicle thinking I could pick what I wanted to drive for the next 3 months. However, that was not the case for me starting with the 3 customers in front of me had two options of vehicles to choose from and when It came to me, I was NOT offered a choice at all. Nevertheless, I walk out to the vehicle it was dirty and had not been washed. The Counter agent Micheal came out to the parking lot to verify, and I asked about other vehicles on the lot and He started Hollering at me, yelling about the car type I reserved and they don't have any cars. As I looked around other customers were watching the drama. I have never been so embarrassed. He told me to come back on Thursday I can change out the vehicle. I returned on Thursday as soon as I approached the counter, I spoke with Micheal again and he already had a vehicle I was not happy with picked out. I said why do I always have problems here at this location It cause me to have anxiety ? To make matter worst the Branch Manger Williams get on the phone and calls my Employer to complain that I am asking for a vehicle out of my class that was reserved. I had never even spoke with the Manger Mr. Williams, he was inserted himself thinking the phone call will get me in reprimanded. I have rented from national continuously for the past 6 years for 11 months at a time spending 20 to 30k each year and this is the treatment I received. Every location across the county has been an amazing experience! Gainesville Airport Location Managers does not represent National Rental Car Standards or their Values as a Company I will let ALL of my co-worked. Friends, family every media outlet know What happened and how I was treated and to ADVISE them not to rent from that location. read more

My mom rented a luxury vehicle from the Jacksonville airport. When we arrived we were advised they didn't have any luxury vehicles and put us in an SUV. I called customer service twice and they confirmed they could switch the vehicle out at the Gainesville location. The manager at Gainesville was extremely rude and advised that he was booked and couldn't take the vehicle we had and give us another one. We had only had the car for 2 hours the time it took for us to go from airport to airport. Winston Williams had the worst service I've ever experienced from your brand. Winston Willams was rude and short and offered no explanation. Salena at the same branch was sympathetic and apologetic as soon as he walked off. She gave amazing service that I've come to expect from the brand. I rent frequently for my corp account, which is why I referred my mom. I'm so disappointed at our experience and with Winston Williams, the branch manager. He also refused to give me his regional manager's name read more

As an Emerald Executive Elite member I have been renting from this location quarterly for about 10 years and have never been treated with respect regarding my loyalty status. Case in point, I am sitting in a Dodge Journey from National that doesn't even have Bluetooth. I try to exchange it for another vehicle and they wanted to charge me to upgrade to a Dodge Durango. At larger airports I pick the vehicle from any aisle. Vehicles much better than a Dodge Durango. And then to top it off, I told the guy in the lot that the gas tank wasn't full and he told me it looked full from his angle... Well, that's the end of our relationship at this airport. read more

Excellent Customer Service!!! The Gainesville Regional Airport National rental car counter help me get to my Grandson Birthday Party , with professional courteous and speedy Customer Service Thanks again National rental You Rock!! read more

Kyle at National Car Rental is so kind and helpful. It's a pleasure to come here; they act like they appreciate your business.

Emerald Executive, I now think this could be a bad thing. I have been with National, Enterprise for 14 years, till this day I would never consider a move. This location at GNV, most definitely the worse case of disrespect I have ever come across by a manager, literally told me they didn't have my full size SUV that I have always requested ( 6ft4...286lbs ) for my size, was told they somehow let it go out 2 hours prior to my time frame. In her own words, you can go down to another counter if I didn't like it. I have heard since the covid they have been losing big and small corporate accounts do to not showing how to treat people in the way the TAYLOR family started this business. I have business with UF once a month, just found out UF went with another company, if it was a pricing reason I could see it, but with this location and how the manager treats people, I would think it come's into play. read more

National is always a great place to rent. The price is always reasonable compared to other rental car companies. More importantly the check in process and return process are very fast. read more

I've rented from here many times. No Counter Bypass here, but always great service and very friendly.

I've been renting from National for years and am an Emerald Aisle member as well. All went well with my Gainesville rental until I checked in. The parking area for the rental cars is small and all of the National spaces were filled. The closest spot to park was designated for Hertz and I immediately told the lady at the counter of the situation so they could move it. I guess my decision was a major imposition as her loud sigh and eye rolling suggested I committed a heinous crime. She then proceeded to tell me that I should park in a slot of another rental company that National is a partner with. Maybe I'm old fashioned but I don't understand how a company rep can assign their responsibilities to their customers. This may be an isolated incident but be prepared to deal with an employee that may need additional training. read more

Great service. Counter was close when I got there because of a flight delay, so they set my car up and the car was waiting for me when I arrived. They were very responsive and helpful read more

I travel in Florida and the southeastern States on business quite often. I have had experience with Hertz, Avis, and Budget. I always prefer to rent vehicles from National, especially the National located at the Gainesville Regional Airport. I have never had a problem in the years I have rented from that location. The two minor blips I remember were resolved in less than 2 minutes, literally. This location, and the staff there are the reason I decided to become an Emerald Club member. I have no worries when I rent from them and checking one more thing off of the "list of things to worry about" is important to me. read more