Professional, reliable, on time, and friendly. I have been…read moreriding with Andrei and Diana for 5 years. They are always on time, great cars, safe drivers and helpful. I highly recommend them. As my father always said " you get what you pay for."

I have been consistently impressed with their service. I appreciate that they are always on time,…read morewhich makes my travel plans so much easier. They always present themselves very well and maintain a professional demeanor. The impressive cars and convenient curb service ensure a smooth and enjoyable experience. Thank you for providing such a reliable service! I look forward to my next trip with you.

Gainesville Has Made A Real Leap In Big-City Panache…read more It is one man's opinion that academic credentials aside, Gainesville was a mecca for good ol' boys and that sort of regional culture. And as much as the city and university has to offer, here we are, only two hours away from Orlando and Tampa, but yet they seem to be removed from the collective Gainesville consciousness. I think that is in part, like the old adage, "you can't get there from here." That has changed with the Florida Jitney. While their service is exceptional, it is also what the Florida Jitney represents. They provide for the 200,000 people in this region, a stylish, modern, top of the line, commuter shuttle that finally for the first time in all of my years here, truly offers a viable transportation option to the dreaded automobile. While it is true that I love many things European, I am not a Europhile, nor a critic of all things American. But I do appreciate the European approach to urban planning and the overwhelming support and approval of public transit. This is what the Florida Jitney reminds me of. Almost with the snap of a finger I can board the Jitney and head into Orlando for a night around Thornton Park or the Mall at Millenia. This says nothing of how convenient and reasonably priced it is to take the Florida Jitney to the Orlando Airport which I'll do when I return to Philly and then on to Paris for the summer. I am actually writing this on board its "Central Florida Express." Through the tinted windows the sun is setting, the domed lights have come on and I am using my laptop with the Jitney's satellite internet. I stress the satellite part of it, because people who use the cellular connectivity to their Blackberries will be amazed with how fast the Jitney internet is! I connected about an hour ago and haven't been thrown off once. And the truth of it is, other such wifi services are often slow and clunky. So , what else can I tell you that makes this trip so unique. I think the satellite televisions are pretty cool. When I see other people watching the small screen in their SUV's you know it must be a DVD. But on the Jitney, it is live satellite programming. People flying out wanted to see the Weather Channel. Most people either search or watch CNN or MSNBC. There is no shortage of options; the Travel Assistant informed me there are over 70 channels. The Florida Jitney has an on-board Travel Assistant. She is there to get you to your seat, help with your bags (I usually just have a carry on) but best of all, after you are settled in, she will return to take your drink and food order. When she first approached me I asked her to repeat herself as it took me by surprise. They don't serve alcoholic beverages though I understand that is in the works. For now, there's a whole list of sodas, waters, juices and other drinks like Vitamin Water and Gatorade. Then she returns with whatever snack of choice someone selects. Yesterday morning, I took the cheese danish (and it was pretty good! not the vending machine kind!) and today I went with the big cookies, white chocolate macadamia nut and oatmeal-raisin. We just made the Wildwood stop and a couple got off to go to Inverness. It appeared they were actually sleeping and the Assistant gently, respectfully nudged them awake. No worries about missing your stop. And so it goes with the Florida Jitney. An almost luxurious way to travel. And from my perspective, uncommonly affordable. My ticket came out to 45 or 47 dollars. It would literally cost me more to drive this route (gas, tolls, parking, wear and tear) let alone the hassle, fighting off the sleepies, and wasting these hours I could be enjoying myself. For this review, I asked the Travel Assistant and was told of their impressive expansion plans. Apparently in time, the Florida Jitney will operate from one end of the state to the other! Great news for residents and visitors alike. What would be the biggest drawback about the Florida Jitney? If like some airlines in the past, they grow too fast, service suffers and the entire business fails as a result. This company could very well change the way we travel in FLA. Don't blow it. See my next review on Central Florida Spas.

I went to Ocala for a wedding in December 2019 and I was surprised to see how challenging it was to…read moreget from any airport to Ocala. I found this shuttle googling and booked in advance and got Joe as my driver. He called me the night before (though I missed the call) and well in advance of my landing to confirm that I had arrived and when he would pick me up. I could not have had a better driver for the ordeal we went through. There was a major accident on the highway with delays of two hours. Though it took us almost three hours to get to Ocala, it was not within his control, but he tried his best to take an alternate route which likely got us there in more time than we would have if we had gone on the highway. Joe was friendly and knew a lot about the area. I felt badly I was so tired, but he took it all in stride and got me directly to my destination. Though I was nervous at first booking a shuttle I didn't know anything about, and wasn't sure if it would be reliable, I was left pleasantly surprised. Would recommend.

Absolutely ridiculous. We called for pick up after my moms Dr appt that he dropped my mom off at,…read moremy mom is in a wheelchair We've been waiting longer for the pick up than she was at her doctors appointment. We called 50 minutes ago and he's still not here.

The most uncomfortable experience I've encountered as a customer. The experience was so bad I…read moredownloaded this app in order to post a review. The driver was so mentally unstable he spent 20 plus minutes ranting and raving on how he hated white people Donald Trump the military America and police. As a retired US Army vet disabled and a local of Gainesville I will never use this effing company again.

Awesome service. Cabs are old but so am I. Driver was engaging and funny, and will continue to use…read moreGC. Trying to remove my first review. I had my rear end on my shoulders that day. Will recommend to others for sure. I feel way safer in a taxi than in an Uber or Lyft for some reason. Karma saw to it that I got the same driver I was so hard on the first time, and.... Because I'm a woman and was alone, and it was at night.... driver Gary did not shift out of park, even... Until I was safely inside with the door shut behind me. Thank you so much

We hired a sprinter van for our party of 13 this weekend and our service was great! We got a…read morecourtesy call the day before confirming all details, and our ride arrived on time with updated when they were on their way. Our driver was awesome and also drove carefully despite other vehicles not using any courtesy. We felt safe and cared for. Thank you so much for a great ride for our group!

Extremely personable, on time, and very accommodating. Cars were clean and driver helped us with…read moreeverything. Great experience!

The person who took my call was downright rude. He was yelling at me and asking me dumb questions…read more As a professional, I don't have time to deal with people with zero customer service skills. If the ABC Management does not see this as a red flag, there are going to lose all their customers. PLEASE TRAIN YOUR STAFF AND TEACH THEM ABOUT PHONE ETIQUETTE. I chose the EZ shuttle service instead of ABC, because the lady was polite, knowledgeable and they actually provided me service.

This is the worst experience i have ever had with a car service. I tried to get a car from the…read moreairport, payed online, called the company to confirm and the driver never showed up. When i called the company, they guy told me he wasnt coming and to find other way to get home and hung up. still waiting to see if they charged me. DO NOT USE THIS COMPANY!!!!!!!!!

Please do me a favor to response my email to AA customer relations. I have been expecting the…read moreresponse for weeks. It is an emergency. I trust AA, please do not let me down, thanks I came to AA at Gainesville. The problem is fixed. I am so grateful to the grace lady. She is professional and consideration like a angel. And thanks also to the nice gentlemen. Best regards!

Flight AA 3813 -- GNV to MIA, 6am -- First Class…read more Micah, the first‑class flight attendant on this flight, delivered some of the worst customer service I've experienced on American Airlines. From the moment we boarded, he acted as if every passenger was interrupting his day. His attitude was consistently dismissive, cold, and unprofessional. I reported that my first‑class seat was broken and wouldn't recline. He glanced at it, said "OK," and walked away. When I suggested he might want to report it, he repeated "OK" with the same uninterested tone and made no effort to address it. For a paid first‑class upgrade, this level of service is unacceptable. If I could give 0 stars, I would. This experience fell far below the standard I expect from American Airlines.

Last night around 8pm I was driving on Archer Rd in Gainesville FL. A black Top Hat bus was behind…read moreme. I had my blinker on trying to switch lanes. I think he next thing I know he is directly to the right of my car, window rolled down and he started screaming profanities at me. Older white man with a beard. Looked like a trucker. This is an angry man with road rage issued. Should not be driving a party bus. I called the number written on the bus and left rhem a message to watn them about this driver. ​

I found Top Hat Transportation on Yelp and called Steve at the last minute to pick up a VIP client…read morefor me at JIA he was able to make the arrangements quickly and professionally. The driver, Eddie, was waiting for my client at baggage claim with a warm welcome. He handled her heavy bags, whisked her away to a spotless car and they were on their way in no time. He was professional, polite, and made sure her late evening arrival was as easy and relaxing as possible. At her home Eddie got her bags into the foyer and waited to make sure she was OK. I have already schedule another service with Top Hat and will make to sure to refer all my clients to them.

Had a great experience with them getting a pickup after a concert back to the city. The owner went…read moreout of his way to accommodate a last minute time change. Definitely recommend

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