Three weeks ago, I contacted this company in an attempt to get a taxi about 7 a.m. in order to get to my bus on time for job training. The gentleman was extremely rude, interrupted me and told me to call 406-5011, I then hung up. Then 5 minutes later, he proceeds to text me saying that he was going to help me, but now he saw why that the other taxi cab company hung up on me. Then he sends me another insulting text message blaming me for being late to my job training because my husband was sleeping and I had to take care of my twin sons, I ended up texting him back saying not to contact me anymore, complaining to the BBB. I thought this drama was all over, but then Steve Bricks, the owner of Top Hat had the nerve to message me on Facebook telling me that I need to remove my review about them from the BBB website. I had to complain once again to the BBB telling them once again that I do not want Top Hat and the owner to contact me anymore, if they do again, I will take legal action against them. The bottom line is: NEVER call Top Hat Transportation for a taxi. They are extremely rude and unprofessional, including the owner himself. I would call Orange Park Taxi for all of your transportation needs in clay county, now that's an awesome taxi company. If I were the owner, I would highly suggest that he would learn how to run a business professionally and treat all of his customers with respect. read more