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Destinations to Explore

3.4 (5 reviews)
Open • 9:00 am - 5:00 pm

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AAA Ponte Vedra

AAA Ponte Vedra

1.6(5 reviews)
4.3 mi

I called the AAA after calling and was informed to come in. When I arrived I was met by a very…read moreinhospitable agent. She was very rude and I accommodating. Told us to come back in 3 hours but apologized for the misinformation. We left very disappointed. I sent her an email advised Ms. Hidalgo what I needed. Never got a response. I called again the number I had called earlier and asked to be put through their other office in Deerwood Parkway. I was transferred to a non- working number. There seems to be many issues, lack of customer service and confusion. I have used this service for years, gone on tours before that were great. Not sure what has happened to their management and accountability. But it made for a very negative experience for my husband and I who took time to drive to their office.

I switched my car insurance and needed an inspection before the coverage went into effect. So, I…read morestopped by the AAA office in Ponte Vedra for the inspection. I was greeted within one minute of arriving. I was checked in and told someone would be with me soon. He also pointed out the Florida travel brochures and the snacks in the waiting area. I picked up a few brochures and headed to the snack counter. Pulled out a bottle of water from the fridge and a bag of Doritos. By the time I sat down someone came to assist me. We went outside and she performed the inspection on my car. The entire process took less than ten minutes. My AAA insurance agent, Cigale Bichard-Utley, saved me money on my car insurance. I would recommend using this office and my agent for your car and home rental insurance.

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Destinations to Explore - travelservices - Updated June 2026

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