I booked a trip via American Airlines on July 7th to travel from Gainesville, FL to Boston, MA on Friday, August 3rd. I checked in the day before the flight and woke up at 4am so I could be ready for the 6:27am departure time. I was to go from Gainesville to Miami, FL. I was supposed to depart Miami, FL at 8:34am and arrive in Boston at 11:51am, where my ride would be waiting. I was notified at 5:18am that my flight had been delayed and we would depart at 7:30am, thereby making me miss my connecting flight in Miami. There was no reason given for delay. Then I was notified at 6:22am that the flight was cancelled. No reason given. I was to be rebooked on a flight that would arrive in Boston at 12:47am the following morning. I let the desk agent at Gainesville know this would not work for me. They rebooked my flight from the Orlando airport to Charlotte, NC and the soonest they could get me in would be 5:11pm to Boston. They sent me on a shuttle to the Orlando airport where we were delayed yet again taking off. We were delayed 30 minutes in Charlotte, then sat on the tarmac for 2 hours. It was awful. I ended up arriving into Boston at 8pm. I was tired, upset and had missed my ride. When I tried to get reimbursed for my time and the inconvenience, American Airlines Customer Solutions offered 7500 bonus miles, which is embarrassingly meager and anyway, I wouldn't fly with them again if they were the last airline available. I was never told why there were so many delays or why my flight was cancelled on August 3rd. American Airlines has awful customer service, lacks the desire to communicate and does not value customer satisfaction. As far as I'm concerned, they took my money and caused me unnecessary stress. read more