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    Allegiant Air

    1.8 (21 reviews)
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    "Manager" was not helpful at ticketing @ DULLES
    Paula T.

    Customer service is bad. 1st to charge for everything and then have bad customer service oriented people working for the airline is awful. I was at Dulles airport and the ticketing booth "manager" showed no willingness to listen, no empathy, no APOLOGY! Their app would not allow me to buy baggage at check-in and the "manager" proceeded to tell me it was my fault. Their 800 number is a minimum of 3 hour hold time AND live chat is only available on weekdays. What a joke of an airline. I'd rather pay more for better service.

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    7 years ago

    Helpful 3
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    2 months ago

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    3 years ago

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    10 years ago

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    6 years ago

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    3 years ago

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    4 years ago

    They understaff to the point where if you book with them, you can expect to be late. They are also super rude

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    6 years ago

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    6 years ago

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    9 years ago

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    9 years ago

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    7 years ago

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    10 years ago

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    Jacksonville International Airport - JAX - Rocking chairs (12.22.25)

    Jacksonville International Airport - JAX

    4.0(718 reviews)
    0.3 miNorthside

    Jacksonville International Airport (JAX) It's a good size airport very walkable, walked a few laps…read morewhile waiting on my plane, easy to navigate. Security, gates, and baggage claim are easy to navigate. Staff are helpful and approachable. Dining is solid for a smaller airport, There's variety you can have a sit down meal or just something quick. Big plus for disabled veterans: free parking for vehicles with DV plates. You just need to park in the designated area (posted before entering the garage and pulling a ticket). When you're checking out, go to the cashier with your parking ticket. If no one is there, press the assistance button and they'll walk you through the process.

    The Jacksonville International Airport is a nice airport that is currently undergoing major…read moreconstruction. Some great things about JAX are the airport check-in counters, and TSA area. Everything is very clear, with open space for big crowds and the restrooms are very clean. Also, they've recently changed their scanning machines at TSA which makes the process smoothers. However, once you pass TSA and enter the terminals, that's where it gets very crowded and there's not enough space for the amount of people waiting for their flight which can be very chaotic. Also, the food options are very limited, so I would recommend just grabbing something to eat before getting to the airport. Also, the bathrooms near the gates are very dirty and would avoid them at all costs. Frankly it feels like a whole different airport once you cross TSA, and not in a good way. However, the main reason why I am giving them three stars is their rental car area, which is insanely confusing. You first check-in with your rental car company across from the baggage claim area, and they will give you a parking spot number to pick-up the car. If you are carrying a lot of luggage with you, this can be extremely annoying because it is a long walk and the signs are not very clear. If you are traveling with kids and a lot of luggage, I suggest having one person pick up the rental, while the other stays put by the pick-up area outside of baggage claim.

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    Jacksonville International Airport - JAX - Welcome to Jacksonville airport

    Welcome to Jacksonville airport

    Jacksonville International Airport - JAX - Corridor at JAX

    Corridor at JAX

    Jacksonville International Airport - JAX - At JAX

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    At JAX

    Amtrak - View of the tracks from outside the station.

    Amtrak

    3.3(45 reviews)
    8.9 miNorthside

    Terrible decision taking the Amtrak. There's no direct flights to Tampa from Jax but there is…read moreAmtrak. It was scheduled to leave at 7am and didn't arrive until 9:45am and left at 10am. I wasn't even notified the delay until I got there. I didn't get into Tampa until 3:30pm when it was rush hour traffic. The building was filthy. Bathrooms were not the dirtiest but not clean either. It was manageable. The bathrooms on the train was disgusting though. The only reason I gave this place 2 stars instead of 1 is because of the prices. It only cost me $19 to get a coach seat. Also beware: wifi didn't work at all on the ride.

    There were four of us on this journey and it was unpleasant. We had three sleeper rooms…read more First issue was the train was a double decker and zero handicap features. My mom was confined to her room for two days becasue she could not get upstairs to the dining car. She could not get ustairs to the observation car. She had to sit in her room the entire time. Meals were the next issue. We were supposed to have three course meals. I never got one. The first meal I was not in the mood for chicken. There was no steak. I can't eat red sauce and I do not like fish so there was only the chicken. I asked for a hot dog off the kids menu. They had no kids menu items which was nuts because there were a bunch of children on board. So I ended up going to the snack car and paid 9 dollars for a microwaved burger. The next mornign there were no quesadillas which of course is what I wanted. Then it started going downhill. Lunch was pizza no choice. Pepperoni or cheese pizza no other choices even though we wre supposed to have a full menu. Again not being able to eat tomato sauces I was back at the snack bar paying for microwaved food when meals were supposed to be included. Dinner was the same situation beef stew or nothing. No choices again. So the food was lousy, the accessibility for anyone with a mobility issue was nonexistent.

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    Amtrak - Convenient vending machines

    Convenient vending machines

    Amtrak
    Amtrak

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    JetBlue

    JetBlue

    2.3(53 reviews)
    0.2 miNorthside

    First time JetBlue flyer! Took a short, non-stop flight from JAX to FLL and although my departure…read moreflight was delayed 30 minutes from boarding, I had a great experience. Never have I ever been on a flight that was delayed where the pilot came out and spoke in detail about the reason for the delay, what was done by the maintenance team, and what will happen next. Not only that but he detailed his years of flight experience, including maintenance experience, and time in the AirForce to express his confidence in flying the aircraft based on the results of the maintenance teams work. Lastly, Capt Mark Mitchell (Flight 17) spoke on the importance of us getting to our friends family and shared that to JetBlue all passengers are family. This was such a kind gesture. Once we were ready to take off, we had a longer delay waiting for FAA clearance. At this point, I would have arrived sooner if I had driven but it is what it is. For such a short flight, an economy ticket was sufficient. Surprisingly the seats were comfortable and spacious!! I'm 5'0" on a good day but these seat would be comfortable for a much taller person to stretch out their legs. The flight attendants were friendly and the cabin was clean and new. My return flight could easily cause this review to go from a 5 to a 2... the crew is not the issue. The planes are the issue!! We departed from the gate for an on time departure. We taxied down the runway then the Captain comes on board and says "we must return to the gate because the computers stopped working so maintenance needs to take a look at the issue." The flight was delayed an hour. We arrived in Jax safe and sound. I did witness flight attendants personally go to passengers with certain flights and layovers that may be impacted by the delay or the weather to provide options. Many decided to deplane for later flights. Again, this shows that JetBlue does care about their passengers.

    After flying jet blue for 10 years this was my final straw with their lack of care after delaying…read moremy first flight for 3 hours , diverting my flight 3 hours away from my destination only to leave all passengers stranded either no accommodation! Not a care in the world for any of us .. they didn't offer food , water or try to get us out after 7 hours ! After midnight the pilot used excuses and told us we are stuck and will have to see when s flight leaves the following day.... Well after 22 hours and no updates , we jumped on a greyhound after booking a hotel on our own expense to get home ! JetBlue ticketing , customer service agents and flight crew all deserve to be fired and passengers reimbursed !

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    JetBlue
    JetBlue
    JetBlue

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    Allegiant Air - airlines - Updated May 2026

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