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United Airlines

2.1 (38 reviews)
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Steven C.

Every flight seems to be delayed, but what makes it worse is the nasty chicken breast and quinoa meal in economy. AVOID IT. it's cold chicken breast with no flavor and served on bland quinoa. I think people who think milk is spicy may love it. I flew SFO-IAH and there is no meal served on this flight so I got the cinnamon roll. I wasn't expecting Cinnabon or anything but I'll upload what is on United's website and what I got and you be the judge.

Shante A.

It's not pleasant to be fussed at by a flight attendant over something that isn't your fault upon boarding a flight. Who would place a fire extinguisher in a passenger's overhead cabin and expect for them to NOT stow their carry-on on top of it? Such a genius!!! Based on body language alone, the flight attendant either chose the wrong day to fly or is in desperate need of a vacation. She appeared as of she was operating on a short fuse. I wasn't the only one she snapped at before take off. And let's not talk about the moment I was stuck in the lavatory during my return to Florida. That was the scariest moment ever! Hoping and praying that crap doesn't fly everywhere if an emergency landing was necessary. LOL! Thank Goodness for the only attendant on the entire flight. She got me out of the lavatory as quick as possible and went back to performing her normal duties. The best moments of the United Airlines' flights was soaring through clouds of marshmallows, biscottis, and apple juice. Have you ever flew through a cloud of marshmallows? It looks delicious.

Snack service
Michelle D.

My experience with United Airlines was a good one. Flight was on time and the airplane was clean and the service was good. I was traveling to Minnesota for work trip and had to catch a connecting flight in Chicago. I barely had enough time to get off the plane use the ladies room and make it to the next gate within five minutes of the airplane door closing. I have never traveled through Chicago O'Hare Airport and boy is it huge! There was some construction going on which made getting through the airport challenging but that has nothing to do with United. The important thing was I arrived safely to my destination with no hiccups.

Honest R.

direct flight - kiosks outdated and not open, refused to print out boarding pass at ~35 min prior to take out despite TSA precheck . Waited in line, had junior staff member stumble and waste 10-15 additional minutes, adjacent staff was apathetic, the worst customer service I have ever experienced with an airlines, supervisor repeated "sir you missed your flight when I was asking "how do I get there now." Staff was more interested in negative rhetoric than solutions. Also check my online receipt hat focus on ADD ONS instead of common things like ONLINE CHECK IN that could have avoided this situation. You have to download the glitchy delta app to have the option for online checkin that is less advertised than upgrades. I will never fly UNITED again if there is a competing airline flight. Vote with your wallet - poorly managed businesses should go under. Book with United if you want a horrible start to your vacation. Update on the second flight after the layover ( they had to book two flights to get to my original destination ) there was a gate change in Houston plus last minute seat changes which delayed the flight about 20 min. I had front row seats of the complications of this move including boarding tickets that were not up to date IN THE PLANE and not corrected PRIOR TO BOARDING, which meant that it was not uncommon for two persons to have the same seat number. It caused a lot of arguing amongst the passengers, flight delay, and I had to watch the crew instruct an elderly lady to "refresh your app" for the correct seat number. UNITED AIRLINES, THE WALMART OF THE SKY.

Neal E.

Checked in at the United Premiere line to check a bag. There was no line and an open computer kiosk. I had already checked in the day before via the United app on my iPhone 6 - so the system found my ticket and processed everything. United agent came over, verified my identity, slapped the tag information on my bag and I was on my way!

The united area
Josh M.

The united terminal area at Jacksonville. Is way better than Newark or a big airport. The staff was very nice to me. I did feel bad for this guy he was kinda being yelled at by the united gate girl. She was moody. But. Everyone was friendly with me. Staff was nice. Every time I'm on a united flight it's overbooked. Same thing here. They actually were giving away a $1400 credit plus free transfer to the next flight. Overall. The airport is nice. The staff was fine with me. I will be flying back to Jax via united. Only airline who flys direct from Newark.

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5 months ago

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2 years ago

First trip with an unaccompanied and this was a hassle. They were too worried about missing bags at the gate rather than taking care of us.

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8 months ago

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7 years ago

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10 months ago

it was a okay flight a bit bumpy landing and take off but fine we had to wait 20 minutes before getting to our gate because it was "taken"

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8 years ago

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11 years ago

The staff was friendly and helpful. They made it easy for us to get from point A to point B.

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Ask the Community - United Airlines

Review Highlights - United Airlines

Every employee helped and assisted getting my grandchildren loaded , including a tour of the cockpit and introduction to the pilot and crew!

Mentioned in 2 reviews

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Jacksonville International Airport - JAX - Rocking chairs (12.22.25)

Jacksonville International Airport - JAX

4.0(718 reviews)
0.3 miNorthside

Jacksonville International Airport (JAX) It's a good size airport very walkable, walked a few laps…read morewhile waiting on my plane, easy to navigate. Security, gates, and baggage claim are easy to navigate. Staff are helpful and approachable. Dining is solid for a smaller airport, There's variety you can have a sit down meal or just something quick. Big plus for disabled veterans: free parking for vehicles with DV plates. You just need to park in the designated area (posted before entering the garage and pulling a ticket). When you're checking out, go to the cashier with your parking ticket. If no one is there, press the assistance button and they'll walk you through the process.

The Jacksonville International Airport is a nice airport that is currently undergoing major…read moreconstruction. Some great things about JAX are the airport check-in counters, and TSA area. Everything is very clear, with open space for big crowds and the restrooms are very clean. Also, they've recently changed their scanning machines at TSA which makes the process smoothers. However, once you pass TSA and enter the terminals, that's where it gets very crowded and there's not enough space for the amount of people waiting for their flight which can be very chaotic. Also, the food options are very limited, so I would recommend just grabbing something to eat before getting to the airport. Also, the bathrooms near the gates are very dirty and would avoid them at all costs. Frankly it feels like a whole different airport once you cross TSA, and not in a good way. However, the main reason why I am giving them three stars is their rental car area, which is insanely confusing. You first check-in with your rental car company across from the baggage claim area, and they will give you a parking spot number to pick-up the car. If you are carrying a lot of luggage with you, this can be extremely annoying because it is a long walk and the signs are not very clear. If you are traveling with kids and a lot of luggage, I suggest having one person pick up the rental, while the other stays put by the pick-up area outside of baggage claim.

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Jacksonville International Airport - JAX - Welcome to Jacksonville airport

Welcome to Jacksonville airport

Jacksonville International Airport - JAX - Corridor at JAX

Corridor at JAX

Jacksonville International Airport - JAX - At JAX

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At JAX

Allegiant Air - Allegiant airlines

Allegiant Air

1.8(21 reviews)
0.2 miNorthside

Middle of the road~ long lines for checking in your bag- moving slowly. The staff at the counters…read morewere in short supply of smiles that day. Once I made it to the counter it was a painless process of showing my id and weighing my bag- I was moving on within minutes. Once at the gate our boarding was delayed for reasons unknown. I didn't sit in my seat until our scheduled take off time- even though everything kept saying "on time"~ that being said- the pilot got us on the ground just 10 minutes past our scheduled time- not bad! I did like our flight attendant Cory- he was friendly and patient~ all of the attendants seemed very nice and didn't fluster at the customers who were slow to follow directions. My patience was up with the guy in my aisle while Cory did an excellent job keeping his nice smile on~ put the phone down and pay attention! lol This airline can be extremely cheap to fly- but can also nickle and dime you for everything- carry on bags, checked bags (weight limit is 40lbs- not the standard 50!!!), printing tickets at the airport, seat selection, snacks in flight~ you name it- you'll pay for it! BUT~ if you hit it right, you can fly for half the price of other airlines! Read the guidelines- install the app on your phone for easier ticketing and be patient! You'll do just fine flying Allegiant.

We arrived to the airport early as directed, only to wait in line 45 minutes and be told upfront…read morethat it was too soon to check in for our flight and we needed to get back in line!!! No signage regarding this policy!!!! (We were there two hours and 20 minutes prior to our departure!!) They made us go BACK and get in the long line again because of the extra 20 minutes too soon!!!!! Unacceptable!!! Also, the agents help ALL of the priority passengers FIRST and completely ignore the regular line until all of those people are checked in!!! HORRIBLE!!!!

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Allegiant Air
Allegiant Air
Allegiant Air - Flight updates getting pushed back multiple times

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Flight updates getting pushed back multiple times

JetBlue

JetBlue

2.3(53 reviews)
0.0 miNorthside

First time JetBlue flyer! Took a short, non-stop flight from JAX to FLL and although my departure…read moreflight was delayed 30 minutes from boarding, I had a great experience. Never have I ever been on a flight that was delayed where the pilot came out and spoke in detail about the reason for the delay, what was done by the maintenance team, and what will happen next. Not only that but he detailed his years of flight experience, including maintenance experience, and time in the AirForce to express his confidence in flying the aircraft based on the results of the maintenance teams work. Lastly, Capt Mark Mitchell (Flight 17) spoke on the importance of us getting to our friends family and shared that to JetBlue all passengers are family. This was such a kind gesture. Once we were ready to take off, we had a longer delay waiting for FAA clearance. At this point, I would have arrived sooner if I had driven but it is what it is. For such a short flight, an economy ticket was sufficient. Surprisingly the seats were comfortable and spacious!! I'm 5'0" on a good day but these seat would be comfortable for a much taller person to stretch out their legs. The flight attendants were friendly and the cabin was clean and new. My return flight could easily cause this review to go from a 5 to a 2... the crew is not the issue. The planes are the issue!! We departed from the gate for an on time departure. We taxied down the runway then the Captain comes on board and says "we must return to the gate because the computers stopped working so maintenance needs to take a look at the issue." The flight was delayed an hour. We arrived in Jax safe and sound. I did witness flight attendants personally go to passengers with certain flights and layovers that may be impacted by the delay or the weather to provide options. Many decided to deplane for later flights. Again, this shows that JetBlue does care about their passengers.

After flying jet blue for 10 years this was my final straw with their lack of care after delaying…read moremy first flight for 3 hours , diverting my flight 3 hours away from my destination only to leave all passengers stranded either no accommodation! Not a care in the world for any of us .. they didn't offer food , water or try to get us out after 7 hours ! After midnight the pilot used excuses and told us we are stuck and will have to see when s flight leaves the following day.... Well after 22 hours and no updates , we jumped on a greyhound after booking a hotel on our own expense to get home ! JetBlue ticketing , customer service agents and flight crew all deserve to be fired and passengers reimbursed !

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JetBlue
JetBlue
JetBlue

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United Airlines - airlines - Updated May 2026

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