THE BEST airport ever! It is so easy and smooth to find everything and the staff are so friendly…read morekind and supportive helpful and sweet very caring and clean and organized plus sanitary and absolutely excellent service! Thank you for your service and patience decorated and devotion to the community I appreciate it so much keep up the best work and thank you for everything! You all deserve raises and treated well and love I appreciation! You're the best airport ever I wish every airport was like this one! Happy summer everyone! From Lauren

The good: The people that work at Jacksonville airport have always been friendly and helpful…read moreacross the board. That applies everywhere. It's a fairly easy airport to navigate and typically get in and out of on any given day. There are solid restaurant and shop choices while you wait. The bad: There's less direct flights than you would find at other Florida airports like Orlando or Tampa. On a recent visit, we were going away for 5 days, and wanted to park in economy parking. We used the website, saw that it was only at 85% capacity, arrived very early, saw open spots in economy parking but all of the lots were shut down. We had to move to short term which is much more expensive and there's zero guidance as to where parking is available and the guidance given is wrong. This made for an en extremely stressful experience trying to make our flight. I can't imagine how tough it must have been for those flying out later that day.

I just got my airline tickets to Europe today, agent Steve was very helpful with everything and…read moresave me money he was very nice and top of every international airlines flights and information on it !

It was my first time using a travel agency to book an overseas flight, and now I wish I would've…read moredone it before. The agent I worked with listened well, worked fast and found me a good and reasonable flight, with the airline asked for and upgraded it to premium economy. He booked my seats, and all I have to do is pick up the tickets at the airport the day I fly. Great job! I'm super happy and definitely use them again.

I flew this on recommendation of a family member and I normally don't fly this airline. The flight…read morefrom our home airport was fine, the only thing I could gripe about for that flight was that all in flight refreshments required you to pay, even for water. When we arrived early for our return flight we waited at an empty baggage check counter for 30 minutes for staff to arrive, then when we were called up we were told we had to wait another hour because we were not allowed to check our bag until it was on their appropriate time not ours. Front desk staff were extremely rude when explaining this too. Next time I'll spend the $100 I saved and fly Southwest or Delta

We arrived to the airport early as directed, only to wait in line 45 minutes and be told upfront…read morethat it was too soon to check in for our flight and we needed to get back in line!!! No signage regarding this policy!!!! (We were there two hours and 20 minutes prior to our departure!!) They made us go BACK and get in the long line again because of the extra 20 minutes too soon!!!!! Unacceptable!!! Also, the agents help ALL of the priority passengers FIRST and completely ignore the regular line until all of those people are checked in!!! HORRIBLE!!!!

Everything was pretty smooth with my check in at the ticket counter and my escort to the gate,…read moreFabian's, was super nice! Looking forward to a great flight and time with my sister!

Touchless ID available, very smooth process, gates were clean and had ample seating and chargers at…read moreseats. Overall good gate for airline

Direct flight was actually 20 min early to my destination. I got a good price because I started…read morelooking for the booking 2 months ahead. A long 6 hour flight and hard to sit in the cramped Seat was regular class with no window but got me where I needed to go. Also I liked the way they boarded because I had room for my overhead suitcase. Nice ppl. Also a full can of ginger ale was served. With pretzels. I will use them again but change my seat next trip.

I recently had a really solid experience flying American Airlines. I took both the earliest flight…read moreavailable to Chicago and then the latest three days later. The staff in the airport and on the flights were stellar, their seats just seem to be more comfortable than their competitors, and they now feature a really ingenious phone holder next to a charging point for those in the economy class. Flying isn't always pleasant but I felt as if this last time, during peak vacation season, American did a really great job.

Flew Delta back from Jamaica with a layover in ATL (still not sure why we flew past JAX, but…read morewhatever). I like that Delta offers free TV, movies, games, and even headphones; huge plus. I got to catch up on my tv show! Snacks were standard: water, soda, chips, and Biscoff cookies. Overall, Delta continues to be one of the better airlines I've flown. Reliable, comfortable, and solid service.

Flight attendants are out of touch! Super slow snack service so the back end of plan received…read morenothing. Then there was a weather delay at the end destination, so the pilot flew in circles for more than 40 minutes. Still couldn't land so the plane was rerouted to another city. Still no service after sitting on the refueling tarmac for over an hour. Attendance start a water walk and begin with the front half of the plane-totally tone def that the end of the plane still has nothing. BIG regrets flying Delta Flight 1525. Never ever ever again.

This was my second experience utilizing Amtrak. My first experience was last year taking the train…read morefrom Baltimore to Philadelphia for work. This trip was a scenic ride from Jacksonville to Orlando for a day trip. I have to say that this experience was very nice and peaceful. I took my mom who had a great time. It was so nice not have to hassle through with luggage or go through a ton of security to ride the train. It is super convenient to be able to take your luggage on the train. I also have to mention that the price for a round trip ticket was fantastic. I will say the Jacksonville train station does look a little outdated, but I would happily use this place again to avoid traffic down to Orlando.

These folks punched a hole in my Amtrak box,took some thing out of it like my Victoria secret…read moreperfume.I had a lay over that wen to long I decided not to continue my trip,my box made it to the Amtrack station ,2 days a\later my mom drove in and when the she picked up the box it was broken.It had are missing items but I let it go...Funny thing is the prior station had convinced me against my will to put my things in a $5 AMTRAK approved box and put it the cargo because my suitcase zipper was wanky but suitcase was goo I want it to wrap it in plastic wrap which I do just to protect the life of the suitcase.Anyways I went along with it, trip was a mess and I ended up getting stuck in native stop 1 day and another 2 days at another one which never happen before with Amtrack in any part of the country.I discontinued my trip took a bus midway back home because it was just insane the way the trip was going.My box had ended in Jax station ,my entire trip seems hijacked including my I PAD being taken while I feel asleep in the train,while waiting for it I had to stop my trip and decided to cancel it.It was horrible ,I think Amtrak is okay for 2-4 trips but not to cross country and state lines it's not safe and stations are not always conveniently located near hotels,motels,restaurants and reliable transit in case of delays.RENT A CAR IF YIU MEED TO GO OUT OF STATE,SIGHTSEEING THE COUNTRY, AND DO NOT WANT TO GO IN AIRPLANES.

Flew from Jacksonville to Syracuse recently on connecting flights with United. Across the board,…read morethe crew at check in and on the flights were just polite, helpful and top notch. Their app and notices are excellent as well. I also enjoyed having our bags tracked as well. First time flying United and I definitely see them as a go-to choice going forward.

Easy kiosk to check your bag before dropping, can print boarding passes at the kiosk as well…read more Fastest part of our time at Jax airport today!

***CHEAPER IS NOT BETTER*******…read more We drove from Jacksonville to Orlando to fly out to Texas. We had a non stop to Houston. The price for carry on bag is $69 and check in $54. The overweight price is out of control. They charge for printing tickets so make sure your phone is truly charged. We load the plane and had over an hour delay. The flight back was WORSE!! We had a 4 hour delay. We found out our boarding gate had changed an hour before boarding. We had to catch the subway from one side of the airport to the other. I won't be flying frontier again.

I don't really give bad reviews but this Frontier Airline should not exist. The customer service is…read morehorrible, awful and terrible. The employees have a really bad attitude in Jacksonville, FL. They are all very disrespectful and rude. The issue that I have affected 6 other customers and myself. They have no urgency to help customers. Make sure you take notes and be respectful. I do not recommend wasting your time and money flying with this Airline.

First time JetBlue flyer! Took a short, non-stop flight from JAX to FLL and although my departure…read moreflight was delayed 30 minutes from boarding, I had a great experience. Never have I ever been on a flight that was delayed where the pilot came out and spoke in detail about the reason for the delay, what was done by the maintenance team, and what will happen next. Not only that but he detailed his years of flight experience, including maintenance experience, and time in the AirForce to express his confidence in flying the aircraft based on the results of the maintenance teams work. Lastly, Capt Mark Mitchell (Flight 17) spoke on the importance of us getting to our friends family and shared that to JetBlue all passengers are family. This was such a kind gesture. Once we were ready to take off, we had a longer delay waiting for FAA clearance. At this point, I would have arrived sooner if I had driven but it is what it is. For such a short flight, an economy ticket was sufficient. Surprisingly the seats were comfortable and spacious!! I'm 5'0" on a good day but these seat would be comfortable for a much taller person to stretch out their legs. The flight attendants were friendly and the cabin was clean and new. My return flight could easily cause this review to go from a 5 to a 2... the crew is not the issue. The planes are the issue!! We departed from the gate for an on time departure. We taxied down the runway then the Captain comes on board and says "we must return to the gate because the computers stopped working so maintenance needs to take a look at the issue." The flight was delayed an hour. We arrived in Jax safe and sound. I did witness flight attendants personally go to passengers with certain flights and layovers that may be impacted by the delay or the weather to provide options. Many decided to deplane for later flights. Again, this shows that JetBlue does care about their passengers.

After flying jet blue for 10 years this was my final straw with their lack of care after delaying…read moremy first flight for 3 hours , diverting my flight 3 hours away from my destination only to leave all passengers stranded either no accommodation! Not a care in the world for any of us .. they didn't offer food , water or try to get us out after 7 hours ! After midnight the pilot used excuses and told us we are stuck and will have to see when s flight leaves the following day.... Well after 22 hours and no updates , we jumped on a greyhound after booking a hotel on our own expense to get home ! JetBlue ticketing , customer service agents and flight crew all deserve to be fired and passengers reimbursed !