So... it seems that I rented a car from a completely different Hertz than the rest of teh reviews here would suggest! I had a great experience with Kelly. I had not reserved with Hertz - it was an Alamo reservation that fell through because they did not have any cars despite the reservation - so ended up renting from them at the desk. Kelly was so helpful! She found us a car of the size we liked and then patiently entered discount code after discount code for us to give us the best rate. We checked our UF Alumni discount, our United MileagePlus, our AAA membership, etc. and at no point did she complain. Instead, with a smile on her face she kept entering code after code, until we got a rate we were ok with. Will happily rent from her again! read more

Terrible customer service from Minerva. Lied straight to my face about vehicle availability and hung up on me.

**Check your charges** Rented with this Hertz yesterday. A 'nice' man with brown curly hair helped me. When he told me the total, I corrected him as it was $50 more. He told me that the extra $50 was airport taxes. I said,'Wow, those are some high taxes', but I just wanted to get on the road. I looked at the receipt later in the day, and he added prepaid fuel to my reservation without my consent. So unethical just to make whatever quota they have for upselling. Of course, when I called Hertz 800 number, they wouldn't remove the extra charge. I'm sure he does this often, because he didn't stutter when I asked about the increase in my price. He did change the subject to how he had to go search for cars and jingled all of the keys to show what a mess their system was. And to think, I actually felt bad that he had to go out in the heat and look for each car to drive up. SMH. Won't rent here anymore. read more

Was charged 400$ for a cleaning fee for smoke in the car. The car had a faint hint of smoke when I received it. Ridiculous. Shady business

Unacceptable. I had a reservation for 11:30pm. My plane landed at 12:05am and the useless employees at Hertz closed up shop at 12:00am. They couldn't stand to wait for my plan to land to provide me with the car I reserved. Now I have to take a taxi to my hotel and back to the airport to rent a car in the morning. Beyond disrespectful. Never renting from Hertz again. read more

When I arrived at this location nobody is going n the counter and there is s no not when the person is back. When I call the main hertz number they told me to just wait for the person while I have been waiting for 45 minutes after a long journey. This is really unacceptable service. And I am a gold member. For sure I will never rent from hertz again. read more

Flying into Gainesville regional airport, flight was slightly delayed by 5 minutes arriving at about 11:05pm. When we went to the hertz counter with our confirmed reservation for a rental car (previously booked in advance) .The hertz counter was closed!!! And upon calling customer service they said "they close at 11pm and there's nothing we can do". Meanwhile other companies like national, Avis, and Alamo stated they stayed open waiting for the last flight to come in just in case someone needed a rental car. Hertz left us stranded at the airport late at night and didn't even bother to care or try to provide an alternative solution. We ended up canceling the reservation and going with enterprise the next day. Never again will I book with hertz. Avoid this place!!!! read more

I am a Hertz Gold member and rent cars from them weekly and this was the worst experience I have ever had with them. The service I received from Kelly at this location was beyond abysmal. Kelly was rude, very argumentative and even refused to honor a weekly rate that was put into the system by someone at her branch! She has a horrible "customer service" demeanor. Look at the rest of the reviews, I am not some disgruntled customer. It's as if this branch prides itself on giving horrible customer service. If you need to fly into Gainesville and rent a car, please do yourself a favor and rent a car from literally any other company in this airport. Please save yourself the headache of potentially having to deal with Kelly if you need to rent a car. Even the area manager, Joseph Harris was of no help, which means you should probably avoid every Hertz location in Gainesville, FL as customer service and satisfaction is clearly not a priority him or his staff. read more

If I could give the Hertz Gainesville counter zero stars, I would. This counter is extraordinarily rude, nasty, and has the worst service of all time. I was driving around a broken car, told by the Hertz 800 number to exchange it (I made it to Gainesville airport to do that), and was refused the exchange at the Gainesville counter. Aren't there laws against making customers drive around in unsafe cars? They're so worried about their bottom line, they forget who is paying the bills. They don't realize that they have a responsibility to provide safe cars. Forget whatever you know about Hertz. If you are renting in Florida go elsewhere. I dearly hope that you aren't forced to exchange your car in Gainesville. Avoid at all costs. read more

Horrible customer service and very unaccommodating. I booked a rental car for my family to pick up and upon arrival they were not allowed to pick up the car since they only had debit cards and no credit card. They're older in age and generally have no need for a credit card so they have never opened one. I asked about alternatives such as taking my card over the phone (I live in a different city), transferring the car pick up to a different location, or some company credit since this reservation was likely to go un-used. Not only did they offer no help and just told me company policy doesn't allow them to do any of those thing, the person helping me also did not offer any alternatives. read more

Please allow me to appropriately set the stage. Our family had car problems in Valdosta, GA while traveling to Tampa, FL and were unable to secure a rental vehicle from the Valdosta Regional Airport, which in case anyone finds themselves in a similar situation is apparently the only place one can rent a vehicle in Valdosta GA. We contacted Hertz Rent A Car at 5:57 with confirmation number F9073033396. We then drove 108 miles with 6 adults and a child (with luggage from our week long family vacation) to the Gainesville Regional Airport. The Hertz representative, Lisa, refused to provide a vehicle stating that although we had confirmation, the available vehicles were already reserved and would not provide transportation. When I provided our confirmation number, she said there was nothing she could do. When I called the Hertz 800 number, Lori locked the door to the counter and left the building. Thankfully, a representative from Alamo overheard our problem and went above and beyond to go further and provide a rental vehicle. When contacted, Hertz customer service showed little empathy to the situation and suggested i locate the manager on duty. This is a regional airport, and there was no other Hertz agent available. Absolutely horrible customer service. read more

Unpleasant staff in serious need of a company training about "customer service". The woman behind the counter couldn't find the reservation (maybe she's new ?!), we had to help her figure out with common sense knowledge. Then she even asked for my social security (a first for us but I did since we just wanted to resolve everything). Well that didn't help, they said I couldn't use my card even though I had 10+ times the amount I needed to rent it (only needed it for a day!) and the insurance was prepaid when I made the reservation. The woman behind the counter told us if I put money on my fiancé's account she would be able to process the reservation (no explanation as to why , both cards are from the same bank and both had enough funds). Thinking this was the way to go we sat for 15 minutes and did the transaction; returned to the counter and she denied serving us, no trying again, no options and not even a nice gesture of being genuinely sorry specially around the holidays. I've traveled for 10 years starting when I was 20 and never had a problem using my card. This was my first time with Hertz, now I know better. Hertz hurtz my feelings. read more

I booked a car through Hotwire for a week. Perhaps I did not read all of the terms & conditions carefully enough, but I was unprepared to have to pay an additional $200 deposit and another $50 of taxes and fees at the rental counter. I only keep one credit card with a very low limit for things like renting cars, and since I'd already pre-paid, I didn't have an additional $250 available. They were unable to split it, unable to accept a debit card, and generally unwilling to offer me any solutions whatsoever. The woman behind the counter told another customer that she was "totally over it" when he commented that it seemed busy. I eventually made my way to the other Hertz office in town and they were able to give me a better price, put everything on a debit card, and also offer me a discount for having AAA. None of this might be the fault of the airport location, but my misunderstanding of their (and Hotwire's) policies. However, the staff's dismissive attitude and unwillingness to explain or help remedy the situation of a mom and toddler stuck at the airport was highlighted by the much better treatment I received from the same company just a few minutes away. read more

Gainesville airport hertz counter is an easy in and out considering how small the airport is. But it does have limited hours since the airport is that small. Returning early in morning there is a drop box but would worry if I had a late flight coming in. All counters would be closed for that matter. read more