Terrible service. Unintelligible rules that are only explained when you get there. Did not rent a car, I believe it was discrimination.

My daughter rented a car that wouldn't start the next morning after renting. She called Budget right away and they sent a tow truck within a few hours but somehow Budget has not gotten notice that the tow truck returned the car. Now they are charging her for 5 days rental bc she's "responsible for the return of the car" ! This is such bullshit! Never rent from these people! read more

When we arrive to pick up our car there was no one at customer service. They had already left for the night and left us without a car. Be weary of this location for they will not wait for anybody after 10:00 PM. It doesn't matter if you have a reservation or not. read more

I would give them less than one star if I could. Buyer beware- we spent $40 on two Uber trips to be turned away saying they didn't have a car and that we would have to call for a refund and now are being told we will have to pay $50 cancellation fee even though they don't have a car for us. This is the biggest scam!!! We will NEVER use this company again. read more

By far the worst customer service I have ever experienced. I have personally heard her be rude and belittling to multiple customers. She obviously can't follow company guidelines and I'm sure that Budget wouldn't want their customers treated so poorly. There are multiple options within 50 feet and I will be choosing them from now on. read more

Budget Car Rental - No mask, standing in between the barriers, with a sign saying we wear mask and use barriers. - Car Rental Near Me - Gainesville, Florida

DO NOT GO HERE! they charged me an extra $190 for no reason after I already paid. I returned at GNV and no one was there so I took pictures and returned my keys. Then when I saw the charge, I contacted customer service, waited on hold for awhile, was told I could only get a "discount" on my next rental til I fought to speak to a manager. Then the manager finally agreed to rescind the charge but asked for proof that I returned the car. When I tried to send the picture, 3 times, I got an error message from the email. Now calling back customer service, their number won't go through. Waited 3 hours both times. I will NEVER rent from this company again! read more

Made a rental car reservation almost two months ago. Come here to pick it up, and none are available.

It is very rare that I give a 5 star rating. However, I believe Budget and this location in particular deserve it. Have I had problems with Budget before? Yes, I have. But for the number of times I have rented from them the ratio is low. And the way they handled any problems I've had has been outstanding which in the end goes a long way with me. I know everyone at this location and they are all very polite and accommodating. Need a bigger car than you originally thought, they will help you with that. They have the best prices in town and do not nickel and dime you like the other car rental companies here at the airport. All budget locations are speedy and give good service. Want to make things faster and get rewards? Sign up for Fastbreak online. It shoot ls you ahead of the line (except in gville because it's such a small location). You also have the majority of your info on file so it cuts down on on all the paperwork. If you travel a lot then they have the best rewards! I get tons of rental certificates which adds up to free rentals when I'm on vacation...BONUS!!!! Also, the manager that runs this region (gville to jax) is also very helpful and will go the extra mile to remedy any problems and make sure you always have a positive experience. Side note: Budget and Avis are connected at this location so go to the Avis counter. read more

Budget Car Rental - Car Rental Near Me - Gainesville, Florida

Rude. They attendant was unnecessarily rude to me, my disabled vet father, and the other people in line. She has no business being in customer service. I've seen her there in the past. Clearly, she's over it, and is happy to show she doesn't care at all. read more

This place has terrible customer service. Use a different rental company!!! The lady at the front desk is rude. They are very unprofessional and this is no way to run a business. They don't even deserve the one star! read more

My son was graduating and moving out of his GNV apartment to relocate to S. FL so I reserved a van several weeks in advance. Two days prior to renting, I received a confirmation text from Budget. When I arrived at airport, no van. I said dont you have to provide a comp vehicle? They said yes but didnt have one. They called another location - no dice. Shrugging shoulders, they said sorry. They knew I confirmed and had no cars and didnt have their crap together to call me in advance. They ended up renting me a small Kia SUV and I had to rent a second vehicle from Enterprise. I complained and received a gratuitous discount. I also complained via the survey and received the reply below. Read between the lines, I guess I should have been happy with a 12 pax van (with no cargo). No email from Budget would have been better. Seems like they write these to mKe themselves feel good. Dear Richard, Thank you for responding to our survey regarding your recent rental at our Budget location at GAINESVILLE AIRPORT. I am very sorry that you were disappointed with the vehicle class reserved (van) was not available.  Sometime our fleet can be tight for a host of unexpected reasons.  We do however offer our customer a bigger vehicle should as the 12 passenger van.  I'm so sorry you were not able to use that instead.  Delighting customers is our top priority, and we make every attempt to deliver the specific vehicle requested. We clearly did not succeed in your case, and we are determined to exceed your expectations at your next rental. We hope that you will soon give us another chance to provide a vehicle that will help create an excellent experience for you at Budget. Sincerely, Corrie Smith Budget, Airport Manager read more

I travel for work every few weeks and have never had such a poor experience in customer service: rental cars or otherwise. I prepaid my rental, and the plane was late. Budget closed their doors and turned off the lights, so I called to confirm I could get the car the next day. I spoke with three different people who told me the prepaid rental would be available for 24 hours. I called again the next morning before my work shift to confirm I could come get the car and was told it would be available. I then came back to the airport immediately after work to get my car. The person at the front desk said she could not "modify my reservation" and gave me the phone to call customer service for them to do it. I was on hold with customer service for 40 min only to be told there were no cars available. The front desk person - who spoke about me in the third person in my presence and was also rude and condescending to other customers - couldn't modify my reservation because they had sold out of cars. She had me on hold for 40 min knowing this and did not bother to say they did not have a car for me. She told me to ask for a refund and go to the other car rental companies. Budget is appropriately named. It is worth the minimal extra money to use a quality company. read more

Great help and service, the car I originally rented needed maintenance so as I was out there I noticed a Camaro next to it. I went in and asked the kind lady if I could switch to the Camaro and explained the car I was in needed maintenance. She instantly started the paperwork and I was on my way. read more

I recently(26Jul-6Aug) had out of town guests, I had prior reservations with enterprise, and they told me I couldn't just pay for the car and have my friend drive since I can't drive(disabled). They informed me of this at the counter. We went to your service at Gainesville Regional Airport and they had no issues with the situation and promptly rented us a car. When I do have visitors in town again, we'll be sure to use Budget again. To all the representatives at this location: thank you for the help, made the occasion less stressful. Keep up the nice job. read more

It's not often that I bother to give a review, but this was such a poor experience I had to say something. I went to this location in person earlier today to see if they had a Dodge Challenger I could rent as I am interested in purchasing one. When I got there the rep informed me that they did in fact have the one and that he could try to save it for a few hours for me to come back and get it. He made a reservation for me and quoted me a fair price of $200 for 2 days including the Collision Damage Waiver. I called him back shortly after and asked if he could change the reservation for 3 days and I would come pick it up shortly. Upon arrival I was met with a different rep. Right off the bat he told me he didn't have the vehicle, even though I saw it outside in the same spot as earlier. After 10 minutes of "searching" for the keys, which I noticed were the ones he pulled initially and set down in front of his computer, he then said if I wanted that car it would be an EXTRA $30/day. Now you can't reserve these online, which is why I asked in person for this vehicle. He said the rep. made the reservation for a different car class, despite me asking for that specific car, and that he didn't care what price we agreed to. He said I could pay the extra or walk. I refuse to give my business to a company or associate who is disrespectful, especially when there are other options right there. The nice woman at Hertz happily gave me a comparable vehicle and the collision waiver at 2/3 of my original price without a reservation and without negotiation. Long story short this is my second bad experience with Budget and I will be avoiding them in the future. National, Alamo, Enterprise, and Hertz are all right there next to their desk, and I would recommend any of them over Avis/Budget. At least there you can expect a fair price and some quality service. Even if Budget appears the cheapest online (be warned they will nickel and dime you if you ask for a specific vehicle as that is their leverage), pay the extra few dollars for some quality service. It's well worth it not to give in to the upsell scam at this location. I submitted a complaint with Budget and I will adjust my review if they rectify this situation to my satisfaction. Until then, avoid this place. read more

Avoid this company. Avoid the location but most important avoid Budget Car rental. We rented a car to go from Gainesville to New York in December 16 - 17. We rented the car online and they processed the payment, however when we tried to pick it up we were denied on the basis that the card we used to make the rental payment and the deposit payment were not under the same name. After returning and calling customer service the person on the phone Informed us that that was not actually a problem and that we could have taken the car, but because we didn't then we needed to rent another car and they would refund the previous payment. We arrived at the location 20 minutes before the rental time (7:00 p.m.) and were able to drive out immediately with the car. The car smelled terribly like cigarettes so we call the budget office to inform them and they asked us to return again otherwise we would be charged a 250 dollars fee for the smell. We returned to the location and then drove to New York. Upon arrival budget charged us 177 dollars for the 20 minutes earlier we picked up the car (even if they had cancelled the previous reservation, made us return because they couldn't check the car they gave us before they gave it to us and even if we were not informed that there was a fine for early pickup). Predatory business taking advantage of people who actually travel on a budget. read more

Had a reservation for a convertible, the lady said they didn't have any, so they gave us a Malibu instead. As soon as we got to the parking lot, there were 2 convertibles sitting there..... read more